Reviews
Write a reviewI do no recommend this dealer
On Monday, May 22, I bought a certified used car. When they showed it to me, the car had a hole in the driver's seat. I told the person who was showing it to me that I didn't want the car. The seat was not a problem, he was going to send someone to replace the seat while we did the paperwork, surprise fence when we finished the paperwork that it was time to receive the car, the problem with the seat was not solved, he promised me that he would take the car with me and to bring the car back on Saturday the 27th to fix it, to the surprise when he gives me only one key I ask him where the other one is, he tells me that he ordered it and that it had not arrived and that he would give it to me on Saturday when He was going to replace the seat, because it turns out that on Friday the 26th when I call him to confirm the appointment he tells me that on Saturday he will not be able to change the seat, that he was going to call me to come on Tuesday the 30th, now he does not pick up the call does not appear anywhere, they also put an extra fee of $1,995 dollars on the car, according to the seller they were extended warranties, as it turns out that they are not any extended warranties, I am filing a complaint with consumer affairs, I feel cheated, I never thought that buying a car could be so frustrating, now I am very sorry that I came to this dealer, I do not recommend this dealer to someone who wants to buy a car.
Julio, I apologize for the experience you had while purchasing your car. We strive to provide a positive and hassle-free experience for all our customers, and it is disappointing to hear that we fell short with you. I would appreciate the opportunity to discuss this further and am available to speak at your convenience. Please contact me so we can work towards a resolution. Thank you. Russel Manalang - Pre-owned Manager - 973-743-2111
Fantastic dealership with fabulous employees ad
Fantastic dealership with fabulous employees ad phenomenal service. I will always recommend Lynn’s to my friends
We're thrilled to hear that you had a fantastic experience with us at Lynnes Nissan City! We appreciate your recommending us to your friends and hope to see you again soon!
Rude employee
I was given a ridiculous monthly payment amount to start and they would not come down even a cent. Also I was called a liar by a sales manager who was very rude. My family members stayed but should have left. The inefficient staff only cared about money, not about selling cars. The same old story of not making any money but then they are still in business for 60 years. Please teach sales managers some manners and not speak to customers that way. I would never recommend this experience for anyone.
John, customer service is our number one priority so it's concerning to see we've given you the wrong impression. This certainly does not sound like the accommodating and courteous assistance I expect from our team, and I sincerely apologize for any unprofessional behavior. I understand you're upset and I'm very sorry we've lost your business, but your feedback will help us make improvements in the future, so if there's anything else you can share, please reach out to me directly. Thank you, Robert Davidson - General Sales Manager - (973) 743-2111
Ask for total price befor you waste your time.
Another Stealership. 2900 in fees for a 18,000 dollar USED car, plus tax tag and title bring the grand total to 24000. Then when asked what the 2900 was for. , i was told" to get the car ready for sale" They would not wave anything even though i am paying cash! No wonder the cars been for sale for 2+months.
Thank you for sharing your experience with us. We strive to provide our guests with top-notch experiences and it is disappointing to see that we missed the mark on this occasion. I would like to step in to see if there is anything that I can do to help improve your rating and I hope you'll give me a call to discuss the matter further. Thank you, Russel Manalang - Pre-owned Manager - 973-743-2111
There was with respect fast and everything was perfect
There was with respect fast and everything was perfect and accurate i love it, am going to rfer
This review is so appreciated! Thank you for choosing Lynnes Nissan City and for sharing your experience with our team. Safe travels ahead!
My Nissan Crew is awesome!
My Nissan Crew is awesome! They are always there to accommodate their customers. Always professional, understanding, and caring. They are like an extended family!
Thanks for the great feedback about our team. We are glad to have you as part of the Lynnes Nissan City family.
Just happy that I was made aware of how my car operates.
Just happy that I was made aware of how my car operates. My car is running fine
Thanks for the 5-star review of Lynnes Nissan City!
Don’t waste your time & $$
Fool myself for coming back to this unpleasant & unprofessional service department. The 1st time after my oil service they hand me the car with a flat tire that later on cause me $90 out of my packets to replace tire. This must recent visit on 2/24/23 they took out the cabin compartment to check the cabine air filter & guess what all my screws are missing. Nothing but the cabin holding to the clips inside the front Board. Thanks god I inspected my vehicle after the service maybe if take it back for brake service I will come out with out them ….this is a joke I felt very unsatisfied with them
Holger, your review is disappointing to read. We do our best to deliver thorough service, and I sincerely apologize if we did not properly attend to your vehicle's issues. I'm concerned to see that in both of these instances, your car was returned to you with other problems and I would like to speak with you directly. I won't be able to locate your contact information without a full name, so please give me a call when you have a moment. Thank you, Charles Lakhan - Service Manager - 973-743-3000
They justforgot to call me after six hours waiting
Waited six hours for an oil change because they forgot to call me when the job was done. I had to go there by myself and pick my car up.
Richy, we sincerely apologize your experience working with our team was not as timely and communicative as we aim to provide. If you're interested in discussing this further, I'd like to see if there's anything I can do to help here. Please feel free to give me a call when you have a moment. Thank you, Charles Lakhan - Service Manager - 973-743-3000
The service was done and they forgot to call me after 6
The service was done and they forgot to call me after 6 hours just for oil change.
Richy, I'm very sorry to see this feedback. We aim to provide timely, communicative service, and I apologize if this wasn't reflected in your experience. If you're interested in discussing this further, I'd like to see if there's anything I can do to help. Please contact me directly when you have a moment. Thank you, Charles Lakhan - Service Manager - 973-743-3000