Executive Auto Gallery

Reviews

3.8 out of 5 3.8
44 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 1.0 out of 5
    June 7, 2018

    They never responded back to me! I guess they don’t need to sell cars! Go elsewhere! It shocks me that car dealers ignore customers but this one... did!

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    January 22, 2018

    Executive sells water damaged cars that they have restored and are completely up front and professional concerning this. Last week I purchased my 4th... car from this dealership and as always was pleased with the attention and the service - not to mention building a great relationship with the owners and employees. Two previous situations come to mind. 1) Several years ago I was the victim of a hit and run and rear bumper on my Lexus LS430 was damaged. After the insurance company made their award based upon a quote from another dealer. Executive did the job for $400 less. Quality perfect, paint match perfect. 2) The second situation was mindblowing: My passenger side mirror was damaged in a parking lot and the insurance company refused coverage. Local Lexus dealer assured me it was not salvageable, definitely needed replacement and wanted '$580 installed' to replace the mirror. Pete at Executive said, "What do you have to lose; we'll take a look at it. Bring it on up." When I got there Bob and Pete both tried their hand (personally) at reseating the mirror assembly. Then Joe came along and they all suggested, "What the xxxx, let's have the body shop look at it." Joe drove the car to the body shop adjacent the dealership and within about 15 minutes returned the car with the mirror in place, fully functioning directional power, good as new. They refused to accept any money for the repair, mentioned that someone in the body shop was able to fashion and fit clips that had been damaged, and that they were happy they could be of service. I was stunned. They saved me $600, pretty much tailor-made the repair and with no fanfare whatsoever said there was no charge. My 1st car from Executive was a 2006 purchase of a 2002 Lexus LS430 (10,000 miles on it) which I bought with extreme caution because of the W title (water damage). Last week I traded it in after 212,000 miles of solid performance and purchase a 2015 Cadillac substantially under current market value for straight title. Note also I have recommended this dealership to innumerable people, and 20 or so friends, family and acquaintances have purchased and are more than satisfied. These are not slick people with clever advertising and overt aggressiveness; they are throwbacks, low key, straightforward with none of the phony 'patter' that marks sales at many dealerships. I have confirmed the W title savings are substantial. I chose to finance 2 of the purchases, was able to do so with no issues in re title, though I understand that there are banks that refuse to finance these. For what it's worth I'm a management consultant and probably a 'tough customer'. At many levels I really appreciate this dealership and truly value the 12 year relationship.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    3 people out of 3 found this review helpful. Did you?
  • 5.0 out of 5
    November 10, 2017

    Purchased a 2016 Jaguar F Type from EAG. Really outstanding car and an even better value. Yes, it is a reconditioned flood vehicle. The sales staff... at EAG is very open and upfront about this. EAG specializes in reconditioning these vehicles and they are expert at it. Have purchased several vehicles of this type from them and this is just one more positive experience with these people.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 2 found this review helpful. Did you?
  • 5.0 out of 5
    August 19, 2017

    Without a doubt, E.A.G. has been the best auto buying experience in 42 years of car purchases. I was looking for a Maserati Spyder and found one at the... right price with very low mileage. I had the privilege of dealing with the owner from the beginning , Bob. The first thing he said was how he procured the cars of his inventory. Ordinarily I would never even consider a car with anything but a clean and clear title. However there was something in Bob's manner that instilled confidence. Throughout the experience he inspired honesty and integrity. As it turned out, this was well founded. He described in detail, how he screened, evaluated and repaired his cars. I researched E.A.G. and found overwhelmingly positive reviews. I even obtained a very positive review from a competitor. I have had a very positive experience and would recommend this dealership very highly and without reservation. Bob must be doing it right to have stayed in business so many years. As Bob said, you don't stay in business selling one car to one person, it's the repeat business that makes a success in this business. Well, I can say, I will be a repeat customer !!!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?
  • 5.0 out of 5
    June 24, 2017

    We have purchased 5 cars from Executive and have been very pleased with every one of them. In fact, we would not go anywhere else to buy a car. The... sales staff do not pressure you at all. There is little to no haggling when it comes to the price of the car. What's most important is they stand behind the cars they sell. We did have a few issues with one of the cars we purchased and they went out of their way to make the situation right, with no out of pocket cost to us. We couldn't ask for any more than that.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    April 11, 2017

    I have now bought 2 cars from EAG. Both for children of mine. One a 2014 C300 Sport Mercedes and one a 2014 Chevy Cruze LS. The whole experience from... test drives to final paperwork was a good experience. I got two great late model low mileage cars at great prices. EAG was upfront about the water damage and what needed to be replaced or repaired. I have already taken the Mercedes to a Mercedes dealership to get a full inspection and their most extensive service and the dealership actually remarked at what a great car I got at a great price. Since I just bought the Chevy I have not had time to take it to the Chevy dealership but it will be going shortly and I'm sure I will get the same response. Dealing with EAG I was able to put two of my children in to cars I would have never been able to at any other dealership. I am contemplating getting rid of my 2011 Mercedes, which was bought at a Mercedes dealership, because it is getting up there in mileage and I will definitely give EAG first shot at earning my business before I go anywhere else.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    3 people out of 3 found this review helpful. Did you?
  • 3.0 out of 5
    December 17, 2016

    The place was far for us and we were never told until we got there that the vehicles are recoveries from flood damage. They were very honest and nice once... we got there but it was a major waste of our time and trip since had we known this key factor we would have never considered the vehicle.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    18 people out of 19 found this review helpful. Did you?
  • 1.0 out of 5
    December 16, 2016

    I saw a car that I was interested on Cars.com and sent an email to the dealer to see if the car was still available...since the dealership was 40 mi. away.... I never heard from them and the car was sold.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    6 people out of 9 found this review helpful. Did you?
  • 5.0 out of 5
    November 14, 2016

    Thank you for your help. I quickly know the car's condition by calling the dealer 's number. The car is cheap and good.

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 2 found this review helpful. Did you?
  • 5.0 out of 5
    October 27, 2016

    I have purchased 2 SUV's from EAG and have been very satisfied with the vehicles and the integrity of the dealership. They stand behind what they sell.... In both instances, I had some very minor issues with each of the vehicles that cropped up after the 30 day warranty expired. They addressed my problems immediately, fixed the problems at NO CHARGE. The sales people are knowledgeable and NOT high pressure. Always feel comfortable dealing with them. Have recommended them to several friends and family members. All that have purchased from them have had very positive experiences. EAG is a good, solid family owned small business that takes care of their customers. The business of used cars is not the world of perfection, so you better be working with people who are honest. These people are very honest.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    2 people out of 3 found this review helpful. Did you?
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