Leesburg Auto Import

At all costs, avoid Leesburg Auto Import. My experience with this dealership was completely unacceptable—from what I believe was false advertising to shoddy paperwork and extremely poor professionalism. The financing bank ultimately pulled the loan, yet the dealership took the vehicle back, kept my entire down payment, and left me with nothing. I never received a single penny back. Instead of correcting the problems or taking responsibility for how the deal was handled, they simply took my money, recovered their vehicle, and put it back up for sale. They now have both the car and my down payment. What makes this even worse is that I previously helped this dealership make another sale by referring a friend who purchased a Range Rover from them. That loyalty meant absolutely nothing when I needed them to handle my situation honestly and professionally. Their reckless handling of the paperwork and their rush to complete the deal contributed to everything falling apart. Based on my experience, I would never purchase another vehicle from Leesburg Auto Import or recommend them to anyone. Protect yourself, carefully review every document, and think twice before giving this dealership any money.

Horrible experience with this so called auto dealership. I initially initiated my inquiry last week from Michigan, working alongside your representative, Rohann. After Rohann was let go from the company, my account was transitioned to Mike. Since that transition, trying to get basic questions answered about the vehicle has been an incredibly frustrating week-long ordeal. On the morning of Wednesday, July 29, I spoke with Mike and made a clear offer on the vehicle, contingent on it passing a Pre-Purchase Inspection (PPI) that I explicitly stated I would pay for entirely. At that time, your website clearly displayed three distinct price tiers for the vehicle: Market, Internet, and a Coupon price. The coupon price listed was $10,998, which formed the basis of my offer. Mike informed me that he would look into the $10k offer and reach out regarding the coordination of the PPI. Following that call, I received zero response or follow-up from Mike for the remainder of Wednesday or Thursday. Today, Friday, July 31, I called your dealership five separate times throughout the morning. Each time, I was told Mike was unavailable, and he failed to return a single call. When I called back this afternoon, I explained the ongoing situation to the gentleman who answered the phone. Rather than addressing the complete lack of communication, he immediately and dismissively stated that the car is listed for just over $12,000 on the site, and that document fees would bring the total to over $13,000. He showed absolute disregard for the fact that your website actively displayed a coupon price roughly $2,000 lower—a page which I successfully printed out and hold physical proof of.

Horrible experience with "Dealership". initially initiated my inquiry last week from my home in Michigan, working alongside your representative, Rohann. After Rohann left the company, my account was transitioned to Mike. Since that transition, trying to get basic questions answered about the vehicle has been an incredibly frustrating week-long ordeal. On the morning of Wednesday, July 29, I spoke with Mike and made a clear offer on the vehicle, contingent on it passing a Pre-Purchase Inspection (PPI) that I explicitly stated I would pay for entirely. At that time, your website clearly displayed three distinct price tiers for the vehicle: Market, Internet, and a Coupon price. The coupon price listed was $10,998, which formed the basis of my offer. Mike informed me that he would look into the $10k offer and reach out regarding the coordination of the PPI. Following that call, I received zero response or follow-up from Mike for the remainder of Wednesday or Thursday. Today, Friday, July 31, I called your dealership five separate times throughout the morning. Each time, I was told Mike was unavailable, and he failed to return a single call. When I called back this afternoon, I explained the ongoing situation to the gentleman who answered the phone. Rather than addressing the complete lack of communication, he immediately and dismissively stated that the car is listed for just over $12,000 on the site, and that document fees would bring the total to over $13,000. He showed absolute disregard for the fact that your website actively displayed a coupon price roughly $2,000 lower—a page which I successfully printed out and hold physical proof of. The treatment I have received from the sales staff throughout this entire process has easily been the worst customer service experience I have ever encountered.

My experience with Leesburg Auto Import has been very disappointing. I purchased a vehicle after raising concerns about warning lights during the test drive. I initially declined to buy the vehicle, but I decided to proceed after I was given written assurances regarding certain issues and a warranty was included with the sale. After the purchase, I experienced significant problems with the vehicle, and my warranty claim was denied. I have filed complaints with the appropriate Virginia agencies, and I have an active case pending in Loudoun County General District Court to resolve this dispute. Based on my experience, I encourage buyers to: * Carefully inspect any vehicle before purchasing. * Read every document thoroughly before signing, and consider having a lawyer review important paperwork if you have concerns. * Get all promises and repair commitments in writing. * Keep copies of all documents, text messages, and receipts. * If you believe you’ve been treated unfairly, consider contacting the appropriate Virginia consumer protection and motor vehicle agencies to understand your options.

Excellent experience at Leesburg Auto Import. Found a 2019 Audi S4 online with a great price. Salem and Mike made the process painless. They stayed late on a Friday night to get me through the paperwork and had my trade-in handled smoothly. No surprises, no upselling, just a straightforward transaction. The car is clean, drives perfectly, and was exactly what they said it was. Would buy from them again without hesitation.

Quick easy and willing to work with you. Easily one of the quickest and easiest experiences when purchasing a vehicle.

Amazing experience at leesburg auto import Salem,Mike and gasser were amazing helped me through everything and made me feel at home answered all my questions and made the experience great would recommend them if your looking to buy a car

Absolutely terrible experience. Mike and his boss Yasser are a pair of liars. They tried to scam me out of $8k and did scam me out of $3k and I’m so upset I didn’t realize it sooner. Please avoid this place AT ALL COSTS

I was treated with most respect and they were patient with my a lot of questions and got all my questions answered and even helped me examine the car I got with thier tools checked all any concerned,

Best dealer around, they made it happen for me. definitely recommend them, don't wait come today!! ❤️ always -NjC-