Reviews
Customer service
I bought my fusion 2 months ago and really like the vehicle. I had to bring it back due to wheels needing balanced. Certified car purchased so I assume that's why no charge. Last week I brought my daughter up to also buy a certified vehicle. I have to bring her car back to have a front plate mount installed. She also likes her car. LaVair and Arana were great to work with. My only issue would be I have 4 missing rocker panel clips on the driver side and I feel I should not have to pay $5.00 for missing clips being missed by certification inspection and 37k later. Todd Moffat
- Customer service 4.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 3.0
- Overall experience 2.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your review.
Thank you!
Jovan Smiley was very knowledgeable and informative on the vehicle I was interested in. Thank you for making my first car purchase easier. Great job!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
2015 Ford Focus
Jovan Smiley was very knowledgeable and informative working hard to locate the vehicle I was interested in. All my questions were addressed in a professional manner without any pressure. In addition, while the closing process was lengthy, the warranty review was complete presenting multiple options for vehicle service for the expected life of the car. I would purchase another vehicle in the future from Liberty Ford Maple Heightss. Thank you for making my first car purchase a little easier. Great job!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Outstanding service
as always the Service Dept. was outstanding in the service provided
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We really appreciate your feedback! At Liberty Ford of Maple Heights, we value our customers and we look forward to seeing you on your next visit. Take care!
Liberty Ford
Amazing! You guys are awesome! Kevin and the team provided amazing customer service! I look forward to recommending and purchasing from Liberty Ford again!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
My 2017 Escape
Nice car I had a 2015 escape and wanted to up Grade to 2017 escape and o love the new look.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We're glad to hear that we were able to get you into a great vehicle, Tamika! Safe travels!
Happy customer
It was excellent I got a random phone call asking me if I was interested in getting a new car after tell the salesman all the reasons why he couldn't get me in he said I can do this so I can in and drove out in a new car
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for taking the time to leave us your response to our Staff's outstanding customer service, Christine! Thank you so much for being one of our valued guests and we look forward to your next visit!
Customer
I took my fusion in for a check on the occasional smell of radiator fumes At Liberty ford in maple hts Ohio. Aaron was my point of contact and was extremely happy with his professionalism along with my original sales person Brian
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your wonderful response to the quality of service our Staff provides, Linda! We look forward to your next visit!
Service for my car
Awesome! Customer Service is always the best! Friendly, Fast and Reliable.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
very good.
very friendly and approachable and easy to talk to.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Willie Wilbert, thank you for your kind words and congratulations on your new vehicle! If there is anything else we can do to assist you, please let us know! Take care, Willie!