Liberty Ford Maple Heights

I have never had a more positive experience buying a car! Jack Forsythe was absolutely incredible to work with. He connected with me through an initial phone call after I put in an inquiry and a finance application. On the call he found out what I had to put down, if I had a trade in, and what I was looking to keep payments at. After that, he handled everything else though text, which is ideal for me! He sent over my approval for the car I originally inquired about. Then as he was arranging transport from another store, he found out the car had just been sold. He was very encouraging and helped me find another car. I found another one that was more expensive, but he was able to get me approved, and even worked with me to get it into my price range without extending the life of the loan. Once I had approval, we arranged a test drive. Due to the timing, my husband was unable to come with me, and I had to take our two kids with me. As a woman, it can be very intimidating walking into a dealership by yourself, especially with kids in tow. Jack was incredibly accommodating and kind. From the moment I walked in and met Jack to the moment I walked out with my keys, I felt at ease. I HIGHLY recommend connecting with Jack and getting the car you need! He is incredible to work with.

General Manager Sean Forsythe and Salesman Jack Forsythe both were knowledgeable ,friendly and patient. They found a way to help me purchase a 2024 Bronco Sport. I'm happy for this chance to once again thank them both. May God Bless them

My experience at Liberty Ford of Maple Heights was extremely disappointing from start to finish. The dealership itself has a confusing layout, and when you walk in, there’s no one available to greet or direct you. We had to find our own way to a sales desk just to get started. We had an appointment with Mikal, but no one could locate him when we arrived. We were simply pointed toward the vehicle and told to look at it on our own. When Mikal finally came over, the information he gave us in person completely contradicted what he told us on the phone. We specifically asked ahead of time if the vehicle was Kia Certified, since the listing clearly showed the certified logo. Mikal confirmed over the phone that it was. However, once we arrived, he told us it was not certified and instead tried to sell us a $3,000 warranty, claiming it was “better” than certified. That kind of bait-and-switch approach is unacceptable. Additionally, I had emailed him the day prior with questions about pricing and the listing. He never responded, and when we met in person, he openly admitted he doesn’t check his email and that his sales manager handles it instead. After about a 5–6 minute conversation, Mikal brought us to a desk, handed us off to the sales manager, and completely disappeared. No follow-up, no professionalism, not even a goodbye. The only positive part of the experience was Jonathan, the sales manager, who at least took the time to walk through the numbers and warranty options. While we ultimately couldn’t make a deal, he did seem to genuinely care—he even shook our hands and thanked us for coming in, which was more than we received from Mikal. Overall, this was a very poor experience. I would not recommend this dealership, and I would especially not recommend working with Mikal.

Couldn't be happier with my purchase. Gabe and David where very helpful and patient with me. Even the GM made a concession with my down payment (had to wait a few days on an insurance settlement). I absolutely love the car! Gabe is the seriously the most upbeat and (these are my wife's words) sweetest guy.

Friendly Professional Sales and Service. I being a customer of Liberty Ford, five vehicles purchased. Excellent Customer Service.

The dealership treated me with the up most respect and my salesperson very kind and knowledgeable, I will continue to do business there

Mikal and Liberty provided friendly, efficient, and excellent service during our car-buying experience. We always turn to Liberty and Mikal whenever we need a vehicle. Mikal and Liberty are a trusted team!

Mikal Mimms is the best salesman on the planet. Smart, listens to the customer, works harder then anyone

It is a wonderful place I enjoy coming there and the sales guys are wonderful you definitely will see me again even if it's just to bring my car in and have it checked out thank you all so so much

Sales Rep, LaVair, was very informative and pleasant to work with through my purchasing experience. Also Kudos to the managers for their trust and patience. Great people!