[{"id":404057,"firstName":"Dave","lastName":"Thompson","titleText":"Finance Manager","shortBioText":"","emailTxt":"davet@crestcadillac.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":3,"combinedEmpReviewCnt":40,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":109303,"certifiedEmployee":false,"deptDscrp":"Finance"},{"id":403041,"personPtyId":31137159,"firstName":"David","lastName":"Powers","titleText":"Sales & Leasing","emailTxt":"Davepow48@yahoo.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":3,"combinedEmpReviewCnt":25,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":109303,"dealerEmpStartDtUtc":"1356998400","industryStartDtUtc":"980985600","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":433785,"personPtyId":32115204,"firstName":"Tom","lastName":"Gasparini","titleText":"Senior Sales & Leasing Specialist","shortBioText":"","emailTxt":"Tomg@crestcadillac.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":65,"imageUrl":"https://cdn-user.dealerrater.com/images/d2cff4640e98.jpg","drDealerId":109303,"dealerEmpStartDtUtc":"1207008000","industryStartDtUtc":"1207008000","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":403043,"personPtyId":31136739,"firstName":"Joseph","lastName":"Hawelka","titleText":"Sales & Leasing Consultant","shortBioText":"Central New York native, attended Niagara University. I enjoy golf when I have time, Skiing when its not too cold and spending time with my wife Christina and son Jack","emailTxt":"Jhawelka@gmail.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":14,"imageUrl":"https://cdn-user.dealerrater.com/images/0859cbfe367f.jpg","drDealerId":109303,"dealerEmpStartDtUtc":"1267401600","industryStartDtUtc":"893980800","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":403040,"personPtyId":31136737,"firstName":"Rick","lastName":"Nuzzo","titleText":"Sales & Leasing Specialist","shortBioText":"Been with Cadillac for 24 years. I am known at the dealership as the Cadillacman. I am from Liverpool Ny. Please allow me to help you with your auto needs.","emailTxt":"Cadillacman1956@yahoo.com","combinedEmpAvgRatingNbr":4.6,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":7,"imageUrl":"https://cdn-user.dealerrater.com/images/acf6ae8c70b7.jpg","drDealerId":109303,"dealerEmpStartDtUtc":"754704000","industryStartDtUtc":"533779200","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":404059,"firstName":"Shah","lastName":"Ziaie","titleText":"Used Car Manager","shortBioText":"","emailTxt":"shahz@crestcadillac.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":6,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":109303,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":403978,"personPtyId":32427888,"firstName":"Steve","lastName":"Denoo","titleText":"Sales","shortBioText":"I grew up in Wyoming, and have had the pleasure of selling cars at Crest Cadillac since 1989 at Crest Cadillac, before coming here I was a Stock broker in Syracuse until the 2nd office closed, and before I had been an outside salesperson for Protectoseal Company out of Bensenville, Il. All this after my Navy days. My hobbies are: Computers, Drawing and Painting and Karate.","emailTxt":"sadenoo@yahoo.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":7,"imageUrl":"https://cdn-user.dealerrater.com/images/ff4c8ab9bdfa.jpg","drDealerId":109303,"dealerEmpStartDtUtc":"607392000","industryStartDtUtc":"607392000","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":403044,"personPtyId":31137161,"firstName":"Jim","lastName":"Barr","titleText":"VP/GM","shortBioText":"3rd generation dealer in the business for 20 years.","emailTxt":"jbarr@crestcadillac.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":5,"imageUrl":"https://cdn-user.dealerrater.com/images/84e1b6b0bfa3.jpg","drDealerId":109303,"dealerEmpStartDtUtc":"862444800","industryStartDtUtc":"862444800","certifiedEmployee":false,"deptDscrp":"Management"},{"id":404056,"personPtyId":32112172,"firstName":"Craig","lastName":"Bunch","titleText":"New Car Sales Manager","emailTxt":"craigb@crestcadillac.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":3,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":109303,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":524711,"personPtyId":44066533,"firstName":"Gage","lastName":"Eldred","titleText":"Sales and Leasing Consultant","shortBioText":"","emailTxt":"gage@crestcadillac.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":3,"imageUrl":"https://cdn-user.dealerrater.com/images/414de6653db8.jpg","drDealerId":109303,"dealerEmpStartDtUtc":"1525132800","industryStartDtUtc":"1525132800","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":404058,"firstName":"Fabian","lastName":"Musuraca","titleText":"Body Shop Manager","shortBioText":"","emailTxt":"fabian@crestcadillac.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":109303,"certifiedEmployee":false,"deptDscrp":"Collision Center"},{"id":404060,"firstName":"Art","lastName":"Wiley","titleText":"Parts Manager","shortBioText":"","emailTxt":"art.wiley@crestcadillac.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":109303,"certifiedEmployee":false,"deptDscrp":"Parts"}]
Rectangle 48
Sales 8:00 AM - 7:00 PM
Service 7:30 AM - 6:00 PM

Crest Cadillac Hours

Sales

Monday

8:00 AM - 7:00 PM

Tuesday

8:00 AM - 7:00 PM

Wednesday

8:00 AM - 7:00 PM

Thursday

8:00 AM - 7:00 PM

Friday

8:00 AM - 6:00 PM

Saturday

9:00 AM - 4:00 PM

Sunday

Closed

Service

Monday

7:30 AM - 6:00 PM

Tuesday

7:30 AM - 6:00 PM

Wednesday

7:30 AM - 6:00 PM

Thursday

7:30 AM - 6:00 PM

Friday

7:30 AM - 6:00 PM

Saturday

9:00 AM - 2:00 PM

Sunday

Closed

Special Offers

Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
See all Special Offers

About Our Dealership

Dealer on Cars.com since July 2007

Serving the Syracuse area, Crest Cadillac and Acura, located at 737 W. Genesee St. in Syracuse, NY, is your premier reta

...

iler of new and used Cadillac and Acura vehicles. Our dedicated sales staff and top-trained technicians are here to make your auto shopping experience fun, easy and financially advantageous. Please utilize our various online resources and allow our excellent network of people to put you in your ideal car, truck or SUV today!

Service

Wheel Balance

$39.95 and up*

Multi-Point Inspection

Complimentary

Electrical System Diagnosis

$109

Engine Diagnosis

$109

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.9 out of 5 4.9
231 lifetime reviews. Includes reviews of Crest Cadillac from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    October 19, 2018

    I started out looking for an older car and by chance Dave 1 & Dave2 LOL WHENT OUT OF THERE WAY TO GIVE ME A BETTER AFORDABLE DEAL THAT OTHER DEALERS TOLD... ME THERE WAS NOTHING THEY COULD DO FOR ME!!!!!!!!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    Crest Cadillac

    Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and b...eyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Sincerely, Crest Management, Jeffp@crestcadillac.com , 315-422-2232


    Worked with:
    Dave Thompson

    Finance Manager

    (5.0) 40 reviews

    David Powers

    Sales & Leasing

    (5.0) 25 reviews

  • 5.0 out of 5
    October 11, 2018

    Dave Powers was very pleasant to work with. He went above and beyond to make sure we were happy . The transition of trading in my vehicle and buying my... new vehicle was very smooth. I would recommend him to anyone.

    5.0 out of 5
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    5.0 out of 5
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    Crest Cadillac

    Thank you so much for the nice review! We really appreciate this feedback and I'll be certain to share your compliments with Dave and the rest of the ...staff. We pride ourselves on offering high-quality customer service, and I'm glad we were able to take care of you. It was our pleasure! Sincerely, Crest Management, Jeffp@crestcadillac.com , 315-422-2232


    Worked with:
    Dave Thompson

    Finance Manager

    (5.0) 40 reviews

    David Powers

    Sales & Leasing

    (5.0) 25 reviews

  • March 1, 2017

    My experience with Crest Acura Collision Center was fantastic! I carelessly backed into a pole the other day and stopped by Crest the next day to have... them give me a repair estimate. Fabbio (I think was his name) was so helpful. He told me that instead of getting my bumper completely replaced for $1300 (which is half of my life savings) that since it was only cosmetic damage, he'd help me out clean it up for $300 or $400. Deal! He was able to have me come in the next day and leave with it the same day. It looked as if I had never had even backed into a pole!!! Not to mention it ended up costing under $300!!! AND they cleaned the inside and outside of the car so it looked even better than it had before my little "accident". Couldn't have left any happier. They did a fantastic job and I would recommend their services in a heartbeat!

    5.0 out of 5
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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Haley, thank you so much for the positive feedback, we are certainly lucky to have Fabian as part of our team. Thanks again!

  • 5.0 out of 5
    September 28, 2018

    It was by chance that I stopped in at this beautiful facility that presents beautiful products and met Tom Gasparini. He proved to be very professional,... courteous and easy to deal with. He made me a Cadillac owner!

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    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    Crest Cadillac

    Thank you for this amazing review and welcome to the Crest Cadillac family! Please reach out if you need anything else. Happy driving! Sincerely, Cr...est Management, Jeffp@crestcadillac.com, 315-422-2232


    Worked with:
    Tom Gasparini

    Senior Sales & Leasing Specialist

    (5.0) 65 reviews

  • 5.0 out of 5
    September 27, 2018

    I love my car...it was worth the long day....but we enjoyed the Gem dinner, that was a neat place, cant wait to go there again....thanks alot for all your... help,Dave & Dave..Jean & Ed Jackson...

    5.0 out of 5
    Customer Service
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    5.0 out of 5
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    Crest Cadillac

    Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don¿¿¿t hesit...ate to contact me or visit us if you need anything else. Sincerely, Crest Management, Jeffp@crestcadillac.com , 315-422-2232


    Worked with:
    Dave Thompson

    Finance Manager

    (5.0) 40 reviews

    David Powers

    Sales & Leasing

    (5.0) 25 reviews

  • 5.0 out of 5
    September 17, 2018

    From the moment I walked in to crest everyone was so helpful and courteous . My salesman Dave Powers was enthusiastic and most knowledgeable . He took... his time answer all my questions.

    5.0 out of 5
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    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    Crest Cadillac

    It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are... any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Sincerely, Crest Management, Jeffp@crestcadillac.com, 315-422-2232


    Worked with:
    Dave Thompson

    Finance Manager

    (5.0) 40 reviews

    David Powers

    Sales & Leasing

    (5.0) 25 reviews

  • 5.0 out of 5
    September 7, 2018

    Well I really just was pleased with service and never stopping to put me in the right vehicle that i wanted. The process was smooth and easy as well. Very... pleased!

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    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    Crest Cadillac

    Your great feedback truly made our day! We work incredibly hard to exemplify our commitment to customer care and I am glad that our team was able to s...how you what we strive to deliver. We look forward to making sure that you enjoy your car for many years to come. Sincerely, Crest Management, Jeffp@crestcadillac.com , 315-422-2232


    Worked with:
    Tom Gasparini

    Senior Sales & Leasing Specialist

    (5.0) 65 reviews

  • 5.0 out of 5
    August 19, 2018

    I worked with Ken and couldn't be more appreciative of his attentiveness and professionalism. Great experience with Crest throughout the purchasing process.... Will definitely shop there in the future and highly recommend them.

    5.0 out of 5
    Customer Service
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    5.0 out of 5
    Pricing
    5.0 out of 5
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    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    Crest Cadillac

    Thank you so much for leaving this awesome review of our dealership, Martin. Ken truly is an outstanding member of our team who, like all of our emplo...yees, is dedicated to providing our customers with a convenient, hassle-free vehicle-buying experience. We¿¿¿ll be sure to share this feedback, and if you ever need anything else from us, don¿¿¿t hesitate to let us know. Until then, we hope you¿¿¿re enjoying your new ride! Crest Management, Jeffp@crestcadillac.com , 315-422-2232

  • 5.0 out of 5
    August 17, 2018

    Gage was approachable and friendly. The dealership was very efficient in processing the sale, I basically just signed the papers and everything was completed... for me!!

    5.0 out of 5
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    5.0 out of 5
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    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    Crest Cadillac

    Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with their o...verall experience. Congratulations on your new car! Crest Management, Jeffp@crestcadillac.com , 315-422-2232


    Worked with:
    Dave Thompson

    Finance Manager

    (5.0) 40 reviews

    David Powers

    Sales & Leasing

    (5.0) 25 reviews

    Gage Eldred

    Sales and Leasing Consultant

    NOT RATED

  • 5.0 out of 5
    August 17, 2018

    Joe Hawelka was an absolute pleasure to work with! He was both professional and personable. He was always reachable via text/phone or email. And was able... to answer questions quickly and informatively. He did an overall great job with providing me with the facts and helped guide me in making the best decisions to get me exactly what I wanted. Joe was able to get me my car MUCH sooner than originally expected which was a HUGE bonus. He made sure my Cadillac experience was first class all the way!

    5.0 out of 5
    Customer Service
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    5.0 out of 5
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    Crest Cadillac

    Thank you so much for leaving this awesome review of our dealership. Joe truly is an outstanding member of our team who, like all of our employees, is... dedicated to providing our customers with a convenient, hassle-free vehicle-buying experience. We¿¿¿ll be sure to share this feedback, and if you ever need anything else from us, don¿¿¿t hesitate to let us know. Until then, we hope you¿¿¿re enjoying your new ride! Crest Management, Jeffp@crestcadillac.com , 315-422-2232


    Worked with:
    Joseph Hawelka

    Sales & Leasing Consultant

    (5.0) 14 reviews

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