[{"id":433785,"personPtyId":32115204,"firstName":"Tom","lastName":"Gasparini","titleText":"Senior Sales & Leasing Specialist","shortBioText":"","emailTxt":"Tomg@crestcadillac.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":3,"combinedEmpReviewCnt":70,"imageUrl":"https://cdn-user.dealerrater.com/images/d2cff4640e98.jpg","drDealerId":109303,"dealerEmpStartDtUtc":"1207008000","industryStartDtUtc":"1207008000","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":404057,"firstName":"Dave","lastName":"Thompson","titleText":"Finance Manager","shortBioText":"","emailTxt":"davet@crestcadillac.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":43,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":109303,"certifiedEmployee":false,"deptDscrp":"Finance"},{"id":403041,"personPtyId":31137159,"firstName":"David","lastName":"Powers","titleText":"Sales & Leasing","emailTxt":"Davepow48@yahoo.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":27,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":109303,"dealerEmpStartDtUtc":"1356998400","industryStartDtUtc":"980985600","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":403043,"personPtyId":31136739,"firstName":"Joseph","lastName":"Hawelka","titleText":"Sales & Leasing Consultant","shortBioText":"Central New York native, attended Niagara University. I enjoy golf when I have time, Skiing when its not too cold and spending time with my wife Christina and son Jack","emailTxt":"Jhawelka@gmail.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":14,"imageUrl":"https://cdn-user.dealerrater.com/images/0859cbfe367f.jpg","drDealerId":109303,"dealerEmpStartDtUtc":"1267401600","industryStartDtUtc":"893980800","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":403040,"personPtyId":31136737,"firstName":"Rick","lastName":"Nuzzo","titleText":"Sales & Leasing Specialist","shortBioText":"Been with Cadillac for 24 years. I am known at the dealership as the Cadillacman. I am from Liverpool Ny. Please allow me to help you with your auto needs.","emailTxt":"Cadillacman1956@yahoo.com","combinedEmpAvgRatingNbr":4.6,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":7,"imageUrl":"https://cdn-user.dealerrater.com/images/acf6ae8c70b7.jpg","drDealerId":109303,"dealerEmpStartDtUtc":"754704000","industryStartDtUtc":"533779200","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":403978,"personPtyId":32427888,"firstName":"Steve","lastName":"Denoo","titleText":"Sales","shortBioText":"I grew up in Wyoming, and have had the pleasure of selling cars at Crest Cadillac since 1989 at Crest Cadillac, before coming here I was a Stock broker in Syracuse until the 2nd office closed, and before I had been an outside salesperson for Protectoseal Company out of Bensenville, Il. All this after my Navy days. My hobbies are: Computers, Drawing and Painting and Karate.","emailTxt":"sadenoo@yahoo.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":9,"imageUrl":"https://cdn-user.dealerrater.com/images/ff4c8ab9bdfa.jpg","drDealerId":109303,"dealerEmpStartDtUtc":"607392000","industryStartDtUtc":"607392000","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":404059,"firstName":"Shah","lastName":"Ziaie","titleText":"Used Car Manager","shortBioText":"","emailTxt":"shahz@crestcadillac.com","combinedEmpAvgRatingNbr":4.8,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":7,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":109303,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":403044,"personPtyId":31137161,"firstName":"Jim","lastName":"Barr","titleText":"VP/GM","shortBioText":"3rd generation dealer in the business for 20 years.","emailTxt":"jbarr@crestcadillac.com","combinedEmpAvgRatingNbr":4.8,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":6,"imageUrl":"https://cdn-user.dealerrater.com/images/84e1b6b0bfa3.jpg","drDealerId":109303,"dealerEmpStartDtUtc":"862444800","industryStartDtUtc":"862444800","certifiedEmployee":false,"deptDscrp":"Management"},{"id":404056,"personPtyId":32112172,"firstName":"Craig","lastName":"Bunch","titleText":"New Car Sales Manager","emailTxt":"craigb@crestcadillac.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":3,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":109303,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":524711,"personPtyId":44066533,"firstName":"Gage","lastName":"Eldred","titleText":"Sales and Leasing Consultant","shortBioText":"","emailTxt":"gage@crestcadillac.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":3,"imageUrl":"https://cdn-user.dealerrater.com/images/414de6653db8.jpg","drDealerId":109303,"dealerEmpStartDtUtc":"1525132800","industryStartDtUtc":"1525132800","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":404058,"firstName":"Fabian","lastName":"Musuraca","titleText":"Body Shop Manager","shortBioText":"","emailTxt":"fabian@crestcadillac.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":109303,"certifiedEmployee":false,"deptDscrp":"Collision Center"},{"id":404060,"firstName":"Art","lastName":"Wiley","titleText":"Parts Manager","shortBioText":"","emailTxt":"art.wiley@crestcadillac.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":109303,"certifiedEmployee":false,"deptDscrp":"Parts"}]
Rectangle 48
Sales 8:00 AM - 7:00 PM
Service 7:30 AM - 6:00 PM

Crest Cadillac Hours

Sales

Monday

8:00 AM - 7:00 PM

Tuesday

8:00 AM - 7:00 PM

Wednesday

8:00 AM - 7:00 PM

Thursday

8:00 AM - 7:00 PM

Friday

8:00 AM - 6:00 PM

Saturday

9:00 AM - 4:00 PM

Sunday

Closed

Service

Monday

7:30 AM - 6:00 PM

Tuesday

7:30 AM - 6:00 PM

Wednesday

7:30 AM - 6:00 PM

Thursday

7:30 AM - 6:00 PM

Friday

7:30 AM - 6:00 PM

Saturday

9:00 AM - 2:00 PM

Sunday

Closed

Special Offers

Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
See all Special Offers

About Our Dealership

Dealer on Cars.com since July 2007

Serving the Syracuse area, Crest Cadillac and Acura, located at 737 W. Genesee St. in Syracuse, NY, is your premier reta

...

iler of new and used Cadillac and Acura vehicles. Our dedicated sales staff and top-trained technicians are here to make your auto shopping experience fun, easy and financially advantageous. Please utilize our various online resources and allow our excellent network of people to put you in your ideal car, truck or SUV today!

Service

Wheel Balance

$39.95 and up*

Multi-Point Inspection

Complimentary

Electrical System Diagnosis

$109

Engine Diagnosis

$109

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.9 out of 5 4.9
240 lifetime reviews. Includes reviews of Crest Cadillac from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    December 7, 2018

    Tom was very helpful with my trade in got me what I wanted for my old jeep and found me a nice clean reliable car for a great price he went above and beyond... to make me happy thanks tom

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and b...eyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you.Sincerely,Crest Management, Jeffp@crestcadillac.com , 315-422-2232


    Worked with:
    Tom Gasparini

    Senior Sales & Leasing Specialist

    (5.0) 70 reviews

  • 5.0 out of 5
    November 28, 2018

    Great experience, as always! We have always worked with Crest due to their service and professionalism! My brother just bought anew MDX from Crest, as... well.

    5.0 out of 5
    Customer Service
    5.0 out of 5
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    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business.Sin...cerely,Crest Management, Jeffp@crestcadillac.com , 315-422-2232


    Worked with:
    Tom Gasparini

    Senior Sales & Leasing Specialist

    (5.0) 70 reviews

    Jim Barr

    VP/GM

    (4.8) 6 reviews

  • March 1, 2017

    My experience with Crest Acura Collision Center was fantastic! I carelessly backed into a pole the other day and stopped by Crest the next day to have... them give me a repair estimate. Fabbio (I think was his name) was so helpful. He told me that instead of getting my bumper completely replaced for $1300 (which is half of my life savings) that since it was only cosmetic damage, he'd help me out clean it up for $300 or $400. Deal! He was able to have me come in the next day and leave with it the same day. It looked as if I had never had even backed into a pole!!! Not to mention it ended up costing under $300!!! AND they cleaned the inside and outside of the car so it looked even better than it had before my little "accident". Couldn't have left any happier. They did a fantastic job and I would recommend their services in a heartbeat!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Haley, thank you so much for the positive feedback, we are certainly lucky to have Fabian as part of our team. Thanks again!

  • 5.0 out of 5
    November 17, 2018

    Our experience was wonderful. Being second time lease customers at Cresr Acura, We were more than pleased with the service. Both Tom and Chris took the... time to patiently walk us through everything we need to know from the Apple CarPlay to the signatures to transferring our belongs from our old MDX into the new one! Great atmosphere, felt well taking care of.

    5.0 out of 5
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    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward t...o seeing you back again in the future. Take care! Sincerely, Crest Management, Jeffp@crestcadillac.com , 315-422-2232


    Worked with:
    Tom Gasparini

    Senior Sales & Leasing Specialist

    (5.0) 70 reviews

  • 5.0 out of 5
    November 15, 2018

    A friend of mine recommended seeing Tom at Crest Cadillac when I was in need of a new car. He made it VERY comfortable, and didn???t pressure me or try... to push anything on to me. He took care of absolutely everything for me and got me right into my new car. Him and his team are AMAZING and I will forever get all of my cars from them. I highly recommend!!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that ...your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs as we are always here to help. Sincerely, Crest Management, Jeffp@crestcadillac.com , 315-422-2232


    Worked with:
    Tom Gasparini

    Senior Sales & Leasing Specialist

    (5.0) 70 reviews

    Dave Thompson

    Finance Manager

    (5.0) 43 reviews

  • 5.0 out of 5
    November 14, 2018

    I want to thank Steve for his knowledge and the great service he provided. Awesome salesman, he made buying a car so easy! If you need a car this dealership... is the place to go you won???t be disappointed.

    5.0 out of 5
    Customer Service
    5.0 out of 5
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    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to write this review. We are pleased to hear that Steve was able to provide an efficient and overall positive experience.... Sincerely, Crest Management, Jeffp@crestcadillac.com , 315-422-2232


    Worked with:
    Steve Denoo

    Sales

    (4.9) 9 reviews

  • 5.0 out of 5
    November 8, 2018

    Car shopping can be difficult, but not at Crest! With a knowledgeable and friendly staff I had probably the best car buying experience ever. My hats off... to the entire team especially Steve and Dave for all of their help. In a word, Quick and painless!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We really appreciate you being so kind as to write this review about our dealership. It¿¿¿s quite an accomplishment to hear that Steve, Dave and the r...est of the team provided you the best car buying experience ever! If you have any further needs, do not hesitate to come back to see us. Best, Crest Management, Jeffp@crestcadillac.com , 315-422-2232


    Worked with:
    Dave Thompson

    Finance Manager

    (5.0) 43 reviews

    Steve Denoo

    Sales

    (4.9) 9 reviews

    Shah Ziaie

    Used Car Manager

    (4.8) 7 reviews

  • 5.0 out of 5
    November 7, 2018

    Let me start by saying that I hate making major purchases, in particular, buying vehicles. Tom G., my salesperson, was responsive to my questions about... the truck I bought and made the process easier than I could have hoped for. For that, I???m thankful and will gladly return in the future.

    5.0 out of 5
    Customer Service
    5.0 out of 5
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    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we ...hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, Crest Management, Jeffp@crestcadillac.com , 315-422-2232


    Worked with:
    Tom Gasparini

    Senior Sales & Leasing Specialist

    (5.0) 70 reviews

  • 5.0 out of 5
    November 3, 2018

    Dave Powers made our experience the best it could be. He realizes the importance of this decision when considering the cost involved and safety of the... driver. Safety was a big selling point as well as the promise to be there if/ when needed. I also like Dave???s recommendations as he has the knowledge of not only this car but many others. It???s not his first rodeo thankfully.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Your great feedback truly made our day! We work incredibly hard to exemplify our commitment to customer care and I am glad that our team was able to s...how you what we strive to deliver. We look forward to making sure that you enjoy your car for many years to come. Sincerely, Crest Management, Jeffp@crestcadillac.com , 315-422-2232


    Worked with:
    Dave Thompson

    Finance Manager

    (5.0) 43 reviews

    David Powers

    Sales & Leasing

    (5.0) 27 reviews

  • 5.0 out of 5
    November 1, 2018

    If you???re looking for first class auto sales, Dave Powers and Crest Cadillac is the place to shop for a luxury vehicle. Dave is low pressure and highly... knowledgeable. He takes the time to make sure you find the right vehicle for you. Thank you Dave!

    Not Applicable
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Friendliness
    Not Applicable
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to write this review. We are pleased to hear that Dave was able to provide an efficient and overall positive experience.... Sincerely, Crest Management, Jeffp@crestcadillac.com , 315-422-2232


    Worked with:
    David Powers

    Sales & Leasing

    (5.0) 27 reviews

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