Gerald Jones Mazda

4.7 out of 5 4.7

Reviews

4.7 out of 5 4.7
69 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 1.0 out of 5
    January 10, 2020

    I gave this dealership a one star review because zero stars was not an option! My mother-in-law purchased a 2020 Mazda CX-5 less than two months ago.... She brought it to the dealership yesterday to replace a dead battery. She brought the AAA report with her showing it was dead. They then proceeded to keep her waiting 2 hours while they performed their own diagnostics. They told her the battery was not bad. They should be ashamed. They put the safety of an 85-year-old woman in jeopardy because they would not replace her $150 battery after she just purchased a $30,000 car from them!

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    I would like to speak with you directly in order to better understand the circumstances you've described and reach a satisfactory resolution together.... Please contact me directly at your earliest convenience. Thank you, I look forward to speaking with you. Virginia Atkins Customer Relations Manager 706.650.3378

  • 5.0 out of 5
    May 10, 2017

    I went in to Gerald Jones Mazda last week to have my 2010 Mazda CX-7 serviced as I always do and ended up buying a new CX-5. My fourth Mazda since 2009... that I have purchased from this dealership. The service staff and sales staff are exceptional. They truly care about their customers and will go above and beyond to satisfy and serve. I highly recommend this dealership and the Mazda automobile. True class professionals.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you for leaving this remarkable feedback. We appreciate your comments and are happy to hear that we were able to go above and beyond your expect...ations. At Gerald Jones Mazda, we always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you again down the road! Best, The Gerald Jones Mazda Team (706) 862-1793

  • January 24, 2013

    I recently leased a car from Gerald Jones ,My sales agent was Wade He showed me all I needed to know about the car, from front to back. and Eric went through... the actual process of buying the carhelping me understand the process of leasing my car . I will be glad to tell all my friends and relatives about my experience. Thank you .Susan

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Susan, Thank you for your kind words. We were happy to assist with the purchase of your new I-MiEV and we hope that you are enjoying the gas free expe...rience. We do appreciate your business and hope to be able to earn it once again!

  • 5.0 out of 5
    October 27, 2016

    Dan listened to my questions, provided recommendations, and the work performed was on target. i very much appreciated the complimentary car wash!

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 5.0 out of 5
    October 24, 2016

    I was not kept waiting for my appointment, the staff were all friendly, the waiting area was comfortable and stocked with refreshments and magazines and... I could watch any TV channel that I wanted to.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 5.0 out of 5
    October 19, 2016

    This was my first dealership experience. I thought when you pulled up salesman would be rushing to you, but that wasn't the case. I did appreciate the... laid back environment.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    October 18, 2016

    The staff always seems to take care of me and my car. Everyone is so nice and they get my car in and out very quickly.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 5.0 out of 5
    October 16, 2016

    The maintenance team was very helpful in immediately handling my vehicle warranty issue. Always as pleasure dealing with this group of professionals.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 5.0 out of 5
    October 15, 2016

    Well I should not have to do a Survey ,because l keep coming back. And very courtesy and clean shop.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 5.0 out of 5
    October 12, 2016

    As always the way I'm greeted, informed about what's going on every step with my vehicle and courteous professional service.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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