Gerald Jones Mazda

I arranged to purchase a 2021 VW Jetta via Saleaman, Denny Mack. He was honest and trustworthy and made me feel comfortable during the whole process. I traveled from Texas to get this car as finding a black Jetta with the features I wanted was hard to come by. Denny and Frank in Financing were easy to work with and made this a great process. The car has proven an excellent purchase. Thank you!

Great experience. Salesman, Peyton. Very knowledgeable and great to deal with on our trade and purchase.

Wasn't pushy when talking about vehicles, took our wants and finances in consideration and never tried to talk us into something else. They offered different options and allowed us to decide without pressure. They were kind and absolutely professional in all aspects and treated us with kindness and respect. They are by far the best dealership for customer service I have ever had the pleasure to deal with. Everyone was awesome!!!!!!! We are extremely pleased and satisfied and will tell everyone if you want to be treated fairly and respectfully go to Gerald Jones Mazda.

We absolutely love Billy and the Mazda team! He sold us our CX-5, our CX-9, and when the CX-90 comes out we’ll be back in for some more fun haha. Seriously he’s a true asset to the Mazda family… he’s personable, professional, but always treats us like old friends.

I made a purchase a Mazda from this company. Great sales tactic and easy transaction. That was the only good in my experience. The vehicle was declared non repairable in an accident. As stated in the contracts for the extended warranty and service warranty, refunds are due upon cancellation. When approached Mazda staff, I was given a promise of refund check in 3 . Not the case. After a few days, I was told 2-3 weeks. On another visit to pick up this imaginary check that was never intended to be refunded obviously, i was told it had to come from Toyota Credit. Wow, the plot thickens as weeks go by. Next this time I asked to speak to the person listed as consumer relations manager. I was connected to a ringing phone that went into a black hole and circled back to the reception area. This is the worst experience ever. I wouldn't advise any purchase or business with these people. Beware, they are buying another auto company. I guess the bigger your inventory, and sales capacity, the lower your integrity becomes. Terrible , dishonesty.

I have done business with them for 14 years and the reason is for their great service. The service is always great with a team that makes sure you are taken care from the moment you arrive. They give you updates as you wait and explain all work being done. I highly recommend this dealership for the sale and service after the sale.

The worst service experience I have ever had at Gerald Jones Mazda. Service manager B Timmerman was very unprofessional(he greet me with a long face and did not want to get up from his chair the whole time I was there). I would not recommend this place to anyone esp for the Service. They will try to rip you off right at the spot.

I brought my 2022. mazda cx-5 here for. an. oil change here. Since i recently bought. my car i still have. free services. Service manager B Timmerman. My. spelling may be wrong. He tried to charge me. for a AC. filter. change tire rotation, and other scam services which i never asked for. When i told him, i was supposed. to get a free oil change he started giving me an attitutte and told me that he already did the. tire rotation and charged me $29.95. I had to call the dealer which i leased my car from to convince him that i was supposed to get free oil change. Service manager here treated. me. very. disrespectfully> i. been to different Mazda Service. Locations but never have been. treated like. that. One of the. worst service experience. i have ever had.

My family and I had a nice and smooth process. 1st time Mazda owners and happy to be a part of the family! Thank you salesman Robby!

The sale person I dealt with was very professional and answer all of my questions. If you looking to buy a car and meet great salesman this is the place you need to check out.