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San Tan Ford

(2,162 reviews)
Visit San Tan Ford
Sales hours: 10:00am to 6:00pm
Service hours:
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Sales Service
Monday 8:00am–9:00pm 7:00am–7:00pm
Tuesday 8:00am–9:00pm 7:00am–7:00pm
Wednesday 8:00am–9:00pm 7:00am–7:00pm
Thursday 8:00am–9:00pm 7:00am–7:00pm
Friday 8:00am–9:00pm 7:00am–7:00pm
Saturday 8:00am–8:00pm 7:00pm–5:00pm
Sunday 10:00am–6:00pm Closed
2018 state dealer award
View 4 awards
2018 state dealer award
2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award
New (480) 619-6186 (480) 619-6186
Used (480) 559-8347 (480) 559-8347
Service (480) 619-5108 (480) 619-5108

Reviews

(2,162 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of San Tan Ford from DealerRater.

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Great customer service

I worked with John Dye and he walked all over the lot to try to find the exact car that we were looking for. At the end of the day we ended with the price that we wanted and feeling like we got a good deal.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
1 person out of 1 found this review helpful.
Dealer response

Thank you for your kind words and congratulations on your new vehicle! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

great treating by by Bill Duffy

I was treated very pleasantly all involved thank you all involved were very , helpful in making the purchased satisfactory and making us a welcome purchaser

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your kind words and congratulations on your new vehicle! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

Very professional and hassle free

It is nice to be able to purchase a new vehicle without spending your whole day doing so! Mike in internet sales was very professional and attentive to my needs.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hello Dave, thank you for your kind words and congratulations on your new vehicle! We're glad you had a great experience with Mike. Please don't hesitate to reach out to us if there's anything more we can do!

Go above and beyond

Great dealership, great experience. John Dye and his team provide guidance and a no pressure experience. 3rd vehicle and its always been a friendly environment.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
1 person out of 1 found this review helpful.
Dealer response

Congratulations on your new vehicle! We’re happy to hear you had another great experience with John and the team. As one of our valued customers we want to sincerely thank you for your business, and we look forward to your next visit. Take care!

Great

San tan Ford is awesome! Great customer service. My entire family goes to San tan Ford and has bought and leased multiple vehicles. Everyone is great to work with .

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
1 person out of 1 found this review helpful.
Dealer response

Hello, thank you for taking the time to comment on our staff's outstanding customer service! We're glad we could help you and your family out, and we look forward to your next visit with us. Take care!

Simple process and great deals on both of our new

Always use San Tan for simple process and great deals. Hovik and his team always take care of our family (new cars, tires, service,etc). No better group to work with!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
Worked with:
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Dealer response

Hi, thank you so much for your positive comments about San Tan Ford! It's great to hear we could take care of you; we?re always happy to help if anything else comes up. Have a wonderful day!

Recall Info

On 11 May 2019 my F-150 had the check engine and wrench icon come on and it went into limp home mode. Took it to San Tan Ford for repair. It was determined that the lead frame assembly needed to be replaced. A week later I got a letter from Ford Motor Company indicating that my F-150 may develop the problem as described above. This is the second recall for this part. The first was for a computer reprogramming, which I had done. It also stated that if I had already had the repair done to return to the dealership for a refund. I took it back and was told that I couldn't get a refund because a "code" didn't match. I called Ford and was told I had to deal with the dealership. I don't understand how I don't qualify since the the problem I had and the part that was replaced is exactly what the letter from Ford stated. I have been a Ford customer all my life and have been looking to buy a new F-250 diesel. It won't be from San Tan Ford and it will not be a Ford. Chevy has a 2500 series that will do the job just fine. Ford obviously does not appreciate customer loyalty. Ford owners beware!!!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 3.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for taking the time to share your experience. We regret that this situation has not been resolved to your satisfaction. We would appreciate the chance to discuss this matter further; please contact Roberto Taylor at (480) 621-3766 or at RobertoTaylor@santanford.com and we'll do our best to make this right with you. We hope to hear from you soon.

Simple process and great deals on both of our new vehicles.

Bought an Explore and a F150 a week ago at San Tan. The team at San Tan made the process simple and we got great deals on both vehicles. The vehicles were exactly what we wanted.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your kind words and congratulations on your new vehicles! We're glad you had a great experience with our team. Please don't hesitate to reach out to us if there's anything more we can do!

Family

They will treat you like Family! I have bought over 5 vehicles from the same Team and never regretted it. Sometimes....buying a new vehicle can be a nightmare but I was in and out in just a few hours.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Scott, we're pleased to hear everything was completed to your satisfaction! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

Amazing experience

Brian was a huge help. Go to him for any and all of your needs. He knows the ins and outs of anything you need to know and will give you the best deal possible.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hello, it is great to read such wonderful comments about your recent experience with us! Thanks again for your business! Take care!