Haldeman Ford

Bought a 2016 ford expedition brought up issues I heard during the test drive to Damon and McKinsey I was told service would Look at them. I was told there wasn’t anything wrong and everything was addressed so I signed paperwork. Later on after giving me the keys I found out the remote start module was fried so I left it for them to fix found out they said they had to order parts. 30 days later I found out they waited to put it thru my ford premium care and they took care of the ductiable so they didn’t pay the cost and labor. Told them about other nosies which I was told it’s has a 100k put premium fuel in it which was not the issue the plug needed to be changes as well as it needs 14,000 worth of work to be done If they were honest I would have looked for another car. Now service manage tim blew me off and felt after going over his head to jr everything was being covered up this is my 4 th car I have brought from them and being a service member I feel them flying a wounded warrior flag is a cover up to welcome member to sell them problem cars. I have contacted ford motor company, local media and will be sharing Experiance with family friends and co workers STAY AWAY Damon and McKenzie were great people JR is the one who I felt was the bad energy and turned good sale people into to sharks Damon was always honest but Jr had a bad influence and would force his hand in the other direction

The manager Marek and salesman Howard were very friendly and worked well with me to trade and buy a new car. Service department is great, they answer all your questions . The only problem is they do not have much of a selection each time I am looking for a car. However, I still would not go to any other Fird Dealership. Lisa kratins

In conclusion, my experience with Haldeman Ford has been nothing short of a nightmare. Their deceptive practices and broken promises have left me feeling cheated and disillusioned. I would strongly advise anyone considering doing business with them to proceed with extreme caution. Trust me when I say that the temporary satisfaction of driving away in a new car is not worth the long-term consequences of dealing with this unscrupulous dealership. Will be complaining to Better Business Bureau as well. Will do my best to take a legal matter with this dealership. It's been seven months. I've been waiting for them to rectify this situation and they have a greed. The manager and sales rep that I was misled.Jeff was my rep and Merek was my manager both agreed I was misled and said they would do everything to help me out because other manger got involved everything was screwed.

I tried to buy a car yesterday, but it didn't workout. The finance guy was arrogant and condensending. I did not care for him. I wasn't going to finance and wanted no payments.

They were professional and transparent with my entire transaction.The sales person Kenzi was the reason I purchased the truck from this dealership, she was everything you would want from a salesperson throughout the entire process. Informative, patient snd knowledgeable.

Car inspection-entire process spelled out by Alex Chambers could not have been done better!

Blake was one of the best salesmen I have ever encountered! He made sure I understood everything before signing he took his time and didn’t rush the deal. I would definitely recommend this dealership. The staff is amazing as well as the customer service.

To whom it may concern, First and Foremost I think I can dispense with all of the formalities, all of you guy know who I am, I purchased a Tesla from your Ford dealership in Windsor on March 23 of 2023 after being there for over 6 consecutive hours while Damon and Jeff charged the vehicle only 15% as the deal was being made I made Jeff and Damon aware that back trunk piece was missing they assured in writing that it would be taken care of, I also relayed to Jeff how glove compartment would not open or get stuck! After leaving the dealership at 8 PM at night when the dealership close we drove proximately 50 miles and car got stuck due to no more battery life, had to tow the car, the rest of the way home which I live in Long Island, New York, which I occurred a $600 towing fee! I did not blame Jeff or Damon for the situation, in my defense, it’s my first Tesla!!! The next morning after waking up, after charging the Tesla, I try to roll down driver-side window and it’s not working I immediately call Jeff and left a message, then I spoke to Ben who intern relayed me back to jeff and says he can handle it! Meantime asking me about a $6000 warranty and they said that I should purchase! Let me make this clear it has not even been 12 hours yet! I haven’t received any callback from the dealership. Every time I called I would get voicemail I left voicemail for JR, which is the general manager and several messages for Jeff and Ben with no return call after a few days I got in contact with Jeff the sale guy, meaning today and he informed me it’s not his fault he’s doing what he’s told, so I informed him I would be coming up to the dealership and proceeded to end the phone calls, 20 minutes later I receive a phone from Ben stating I should’ve purchased the warranty because how do they know it wasn’t something I did, so I purchased a 60k car and broke it so you guys can pay for it because my life is that boring, common sense is not common when people are trying to rob you!!!! Funny my last 2 vehicles have been from Ford and this the way you do business! Obviously this problem has to be mediated by a judge. I will be going to the Tesla to have them fix the problems and going to court and giving you guys the bill! Lamont Jones

Came from PA to view a specific car at this dealership. Had an appointment & confirmed beforehand that specific car was available. They assured us they would pull it around for the test drive before we even arrived. Long story short, they sold it out from under us in the hour it took us to get there. Very sheisty location.

I bought a 2018 Escape in Oct. 2021 with 33000 miles. I'm very satisfied with the vehicle. The staff have been very helpful even as I returned to the dealership with questions. Kensie and Damon deserve credit for their service. The deal was just ok, but it was done during the height of the pandemic, they had to find me what I wanted, and inventory was in short supply. Overall a positive experience.