Audi Plano

I drove hours in poor weather to check out an Audi S6. Philip Asiedu understood that I was exhausted and guided me painlessly through the process. He made sure I was aware of the numerous benefits of owning an Audi, which was really impressive. The coffee machine there is incredible too, I must add. Classiest car dealership I've ever been too.

Debbie Mcneilly provided us with the best service and custumer experience. Probably the best experience I've had so far when buying a car.

We have purchased 2 new Audi vehicles (last one being an SQ5) from Audi Plano, and have been extremely pleased with the sales staff, customer service and the service department.

I had a great day with Doug as my sales rep and drove away in my amazing new car. Excellent customer service makes buying a care a great experience!

I love the Q7, it is all I thought it would be, very classy and a quality vehicle. Audi Plano is really a good dealership, my salesperson was really really good. She had great knowledge of the details of the car

My wife and I had a great experience working with everyone at Audi Plano . Richard Gouhin assisted us throughout the purchase of our 2014 Audi Q5. From our first phone conversation to the final sale, Richard was very helpful and a pleasant person to work with. During our financing process we were also pleased to meet Jose Herrera , Jose was also very nice and easy to work with. If you are in the market for an Audi you will be very pleased with the selection, price and hospitality of Audi Plano. Thank you Richard, Jose and staff , Jay and Isabel.

To Whom It May Concern: I am writing this letter to express my grave disappointment with my customer service today at Audi of Plano. I rarely take note when off things happen in my everyday dealings and quickly write them off as someone having a bad day or just being busy. Today, however, was different because it was outright unacceptable. I currently drive an Audi that I purchased at the Plano Dealership and was immediately impressed with the Customer Service given to me there and it was a deciding factor in my purchasing decision. I even prepaid for car maintenance so that I could keep up my new automobile as it is my pride and joy! Today I drove to the dealership to get an oil change and immediately felt like my positive experience was not going to extend over into the service department. After pulling up and sitting in my car for 5-7 minutes being looked at by employees who walked by but never spoken to I began to feel frustrated but I again wrote it off as busyness. I then was approached begrudgingly by an employee with a simple head nod instead of a greeting, a “Hello, how may I help you?” would have sufficed or dare I say “Happy Holidays, may I help you?” but I received neither. After I explained my need for an oil change whenever available I was told that they would have to see if they could fit me in which was understandable. The associate walked away and I watched him go to the back and speak with other associates. He then returned and quickly said they were too busy and could not fit me in today at all at ANY time. This puzzled me since it is 9am in the morning but I had no choice but to believe them although I felt they were not trying their best to please the customer in this instance. I asked when would be a good time and he gave me a card and said, “Call this number and schedule an appointment.” I sat there bewildered for a moment because I am sitting at the dealership where I wanted service and was told to call a number? Proper customer service etiquette would have been to apologize for not being able to assist me today but try to fit me in the next available time slot while I was there so that my trip would not have felt in vain. This made me wonder if I was being told the correct information and also made me question their willingness to help me. I drove away afterwards with that nagging suspicion on my mind. After getting to work I called a friend and asked her to call the service department and see if they could fit her in today for an oil change. Unfortunately after my return call from my friend my concerns were justified when she informed me that they told her to come in as soon as she could. I was infuriated! I am a young African American male and I feel that I was sent away simply because they did not want to assist me. I feel I was not addressed timely when I arrived, was not addressed professionally upon approach, and was not treated with the customer service level that I would expect from a dealership of this magnitude and reputation. I could have gotten any car that I wanted, but I chose Audi because I believe in the brand but with that brand comes a level of responsibility on everyone’s part who chooses to represent it, from the person answering the phones to the person selling the cars. I am writing this not to simply complain, but as a reminder that everyone deserves to be treated with respect and dignity. I will not be returning to that location for any of my customer service needs and am seriously considering my future with the brand. I would hope that this letter serves as a reminder that ALL customers should be treated equally and fair and that no one should be made to feel like they are undeserving of superior customer service and basic common decency. Sincerely, William Ross

My sales person, Dennis Scannell, did an excellent job! He went out of his way to call me every time I asked him and even sent me pictures of different cars that I wanted to view. I live over 40 miles away and we were able to work out most of the details over the phone. My buying experience went really well!

We have purchased our 2014 Audi A6 from Debbie McNeilly of Audi Plano. It was a fabulous experience right from the first email conversation with this dealership. Coming from BMW family we were kinda of curious how the treatment is going to be and glad to say it was a even better than anticipated. They took good care of us in true autonation style with transparent pricing upfront. We had saved atleast $500 compared to quotes from dealers in the state of texas.

Ricky Reed was very knowledgable and helpful. The buying process was simple. They even gave me a car to drive until mine was shipped in. Thank you Audi of Plano for helping me fall in love again!