Ourisman Chevrolet of Bowie - Curbside Pick Up and Home Delivery Available

Hello I purchased my vehicle with an extended warranty from this car dealer in July 2019. I had other financing through another institution but finance guy advised me that he can get me better financing and he also offered me a zero dollar deductible on my extended warranty. I went to get my vehicle serviced at heritage in Baltimore where I live. The extended warranty still showed in the system for $100 dollar deductible. I began making calls to the extended warranty company, Ourisman Chevy etc. The extended warranty company confirmed that It showed $100 deductible. I made several attempts to speak with a manger or someone in finance left my name and number never received a back. I had to drive to the Bowie to get some service. I got there I was speaking with Jordy Williams the manager who gave me an extremely hard time because the zero deductible had been written in pen and initialed by the old finance manager who no longer worked at this location. Jordy Williams looked up in his system and she said that it showed zero deductible he then asked someone who was currently working in the finance department to check out the paper and she said that it was $100 adoptable and then she cannot confirm the other finance managers are initials so not only were they telling me that he sees a zero dollar deductible but now she's saying it's $100 and basically implying that I was lying or I forged this man's signature or his initials on the paper on Jordy Williams told me at that time that the lady in finance couldn't change the paperwork he couldn't change the paperwork and the man on the building couldn't change the paperwork . Implying the owner of Ourisman could not change this paperwork. I believe the GM told Jordy where the previous finance guy worked and eventually got me the number to the guy who signed this paper. I got on the phone places him on speaker phone and he advised them Jordy Williams and the other people in the office that he did sign it and I should have a zero dollar deductible and that it needed to be changed by someone in the accounting office. Jordy Williams took a copy of my paperwork and stated he would contact me when everything was changed. I would never recommend any want to go to this Ourisman Chevy do not purchase a vehicle from them they are never available to answer the phone. I was treated like I forged this manager's initials I was disrespected and treated rudely. I still haven't spoken with anyone about the change in my deductible.

Lots of people in the service department doing things other than waiting on customers. Annoying 10 minute wait. The lounge has no WiFi so you’re stuck in this place in dire need of a facelift.

I brought my truck into Ourisman Chevrolet for a tire rotation and some recall work. When I came back to pick it up, I noticed a vibration as I was driving. At first I shrugged it off as tire wear differences due to the rotation. I picked up my son and drove home. As I was driving, I noticed a thumping sound when I hit the breaks and the vibration was getting worse. When I got home, I pulled on the tires. Front left was fine. When I pulled on the front right...it moved! I popped the hub cap off and two of the lug nuts were barely on the posts and all the rest of them were spinning freely. No-one had even attempted to tighten those lugs. Had I driven for a few more miles, I might not have been alive to write this review.

BRAD HAMILTON (Director of sales is a JOKE) Acts as if he cares & than when it’s time to show support, he could care less in client services. Makes a sale but than Is HORRIBLE; in showing any kindness, it’s a disgrace to our Race. KEITH KOBB was friendly & very helpful. Its the boss of the employees that makes this place negative for customers, which is really sad 😞

This was the worst Chevrolet Dealership I have ever been to. I have owned Chevy’s for over 25 years, and will re-think buying my next one much less any car from the Bowie/Annapolis area after this service. Service desk staff was courteous. When I asked about the status of my Oil change, after having waited over 2 hours, in a waiting room with no Wi-Fi or Cellular coverage, I was informed that my truck had not even been pulled into the bay yet. When I asked for my keys back and asked to speak to the manager, Bryan, the Service Manager, informed me that 2 to 3 hours is normal for an Oil Change and that the appointment time is not indication of when your car will be serviced (which I understand, but for an oil change that takes 20 minutes, nobody would wait 3 hours into Traffic, during Rush Hour). No mention of this when I was asked if I would be waiting on my vehicle or dropping it off, or when I checked my car in. I was actually informed that it could take up to an hour and a half. This is a poor reflection on any Ourisman Dealership, and the worst customer service I have dealt with. Evidently my time and business are not important to them.

It was my first time visiting your facility and i was very impressed with the quality of service. Great Job and i would business with you again .

Service Advisors Medric mills and John are the absolute best, hands down. Or maybe I should say hands up. Never had an issue with them in all my more than 20 years at the various ourisman dealerships. I have been to Rockville location, Wheaton and bowie.

I?m so done with this service department. I tried to stay because I?ve been coming for years but this last time was it. Went in for an oil change. I guess my engine need oil spilled all over it because that?s what happened. None of my fluids were topped off. What made it worst is that no one wanted to accommodate me after I called less than a week later 1st thing in the morning and had someone say bring it in. I called later to let your service department know I?m on the way. Some guy told me they don?t have time to see my car. After I said I called earlier and got the ok but I forgot who I spoke to, he rudely told me I should?ve gotten a name. Needless to say I?m truly disappointed because it was the closest Chevrolet dealership to me. How do you deny me service when I just paid for these services and your service crew half assed the job on a rush ?I?m ready to leave..? on a Saturday! Ourisman, you need to step up your Chevrolet locations. Marlo Height and Bowie both need work as far as services go.

Ourisman has consistently provided quality care for my car.

I’m pretty disappointed in the customer service now that we’ve bought our car. First incident: I needed my tire changed and the local mechanic couldn’t find my lug locks. I had never even had to change my tires before. I called and Roland from service said “there’s nothing we can do, most people would have already been in here for service and you haven’t”. I asked to speak to a supervisor and the lady on the phone put me hold, then hung up. When I called back she said “they said you just come in and they’ll order you new ones”. I demanded to speak to someone. Finally, Steve from sales actually took the time to investigate to see they NEVER GAVE ME THE LOCKS when I bought my car 🤦??? I had to drive in another vehicle (car still undriveable) to pick it up. No one apologized for the inconvenience. Second incident: My 12 month old vehicle stopped blowing A/C and the front panel went out while driving. My vehicle is also losing oil (oil almost empty after 7000 miles). Icalled Saturday to get in because I’m scared to drive my car. They have nothing available until Wednesday! So I can’t drive my car.She said “don’t worry, I’ll put in an emergency ticket and someone will call you today or Monday to work you in” It’s Monday night. No one has called. I still have no appointment. I will NEVER recommend this place again. I Don even know what’s wrong with my 2018 Traverse Premier Update: after posting this on their Facebook, someone responded, asked me to call, said they’d help me. I did. They aren’t there and still no one has helped. Here is where I am. My 2018 Traverse Premier that we purchased 13 months ago: Is leaking oil Has intermittent A/C (it’s Summer!) Has intermittent front panel power Everyone that was willing to selling us this $50,000+ vehicle is avoiding us. We have a warranty!