Reviews
Write a reviewNew Castle auto auction
New Castle auto auction is a great place to purchase a used vehicle. They have alit of good vehicles and staff is very professional and welcoming.
New Castle auto auction
New Castle auto auction is a great place to purchase a used vehicle. They have alit of good vehicles and staff is very professional and welcoming.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
A Great Place To Go
Jackie my Sales Woman was great through out my process. She kept in contact with me until I was finally able to make arrangements to get down there to look at the vehicle that I was interested in. I recommend this location because of the quality of both the cars and the process of buying. Great attitude all around.
A Great Place To Go
Jackie my Sales Woman was great through out my process. She kept in contact with me until I was finally able to make arrangements to get down there to look at the vehicle that I was interested in. I recommend this location because of the quality of both the cars and the process of buying. Great attitude all around.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Purchased a lemon
I purchased a 2003 Acura TL on Friday, June 12th around 5pm. By 7pm that same Friday, the car started to leak anti-freeze, the check engine light came on. The car would not pass inspection on Monday, June 15th because the driver's side headlight was not working. It cost $214 to replace the light with the bulb as I had to replace the whole casing since it was cracked. Once the headlight and casing casing was replaced, it passed inspection and as I drove from the inspection line, the car ran hot. The car was taken to the mechanic who made the following repairs to keep the car from running hot: Radiator cooling fan on the driver's side and radiator cap. The mechanic also ran a diagnostic on the car and stated the following needed to be repaired: Both from struts (left is leaking), oil pan is leaking, engine oil leaking behind timing covers, valve covers are leaking oil, power steering pump leaking, cruise control cable unplugged, check engine light on with the following codes: P0301, P0303, P0305, P0300, transmission code found P0740, ABS codes found 28-2, 31-2, 61-1. This car is totally inoperable and I have only had it for 7 days. During the sale I asked the representative for a car fax, I was told that there wasn't one but she did show a report that stated there was nothing wrong with the car.
Purchased a lemon
I purchased a 2003 Acura TL on Friday, June 12th around 5pm. By 7pm that same Friday, the car started to leak anti-freeze, the check engine light came on. The car would not pass inspection on Monday, June 15th because the driver's side headlight was not working. It cost $214 to replace the light with the bulb as I had to replace the whole casing since it was cracked. Once the headlight and casing casing was replaced, it passed inspection and as I drove from the inspection line, the car ran hot. The car was taken to the mechanic who made the following repairs to keep the car from running hot: Radiator cooling fan on the driver's side and radiator cap. The mechanic also ran a diagnostic on the car and stated the following needed to be repaired: Both from struts (left is leaking), oil pan is leaking, engine oil leaking behind timing covers, valve covers are leaking oil, power steering pump leaking, cruise control cable unplugged, check engine light on with the following codes: P0301, P0303, P0305, P0300, transmission code found P0740, ABS codes found 28-2, 31-2, 61-1. This car is totally inoperable and I have only had it for 7 days. During the sale I asked the representative for a car fax, I was told that there wasn't one but she did show a report that stated there was nothing wrong with the car.
- Customer service 1.0
- Buying process 3.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Mr Joe Robinson
They were very helpful and i felt really comfortable shopping for my next vehicle and the selection is one of the best and biggest I've seen!
Mr Joe Robinson
They were very helpful and i felt really comfortable shopping for my next vehicle and the selection is one of the best and biggest I've seen!
- Customer service 4.0
- Buying process 4.0
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Where are my tags???
Bought a car in March. Love it good car. Everything up to the point of getting my tags was cake..trying to get my tags has become an annoting process with this place.different staff memebers telling me different things. Being put on hold for literally 20 mins and nobody got back to me...i still have to get to work my kids still have to get to daycare and camp..so I'm taking chances riding with expired tags all because it seems like no one knows what is going on....i turned in my inspection paperwork last Wed..the lady at the front desk told me that by Tues they should be there...ive never seen her before by the way....but then I called Friday and I think shr said her name was Arei..i asked her if my tags are there shr told me 10 to 15 business days..now I'm irritated....so you mean to tell me that if my temp tags expire lets say the 10th..and I get my inspection papers turned in to the auto auction on the 7th....i wouldnt be able to get my permant tags until the 17th??....how does that work???....so what if I get pulled over??...what then??....what am I not suppose to got to work so I can support my family??...are my kids no supposed to go to school?...all because of ypur "10-15 business days"...but y'all wanted that 1500 up front though right??...yeah exactly...what a joke....i wont refer anyone to buy or finance a car from you...this is ridiculous....i bet you got your tags in time and wasnt taking chances because you still have to make a living....right..smh
Where are my tags???
Bought a car in March. Love it good car. Everything up to the point of getting my tags was cake..trying to get my tags has become an annoting process with this place.different staff memebers telling me different things. Being put on hold for literally 20 mins and nobody got back to me...i still have to get to work my kids still have to get to daycare and camp..so I'm taking chances riding with expired tags all because it seems like no one knows what is going on....i turned in my inspection paperwork last Wed..the lady at the front desk told me that by Tues they should be there...ive never seen her before by the way....but then I called Friday and I think shr said her name was Arei..i asked her if my tags are there shr told me 10 to 15 business days..now I'm irritated....so you mean to tell me that if my temp tags expire lets say the 10th..and I get my inspection papers turned in to the auto auction on the 7th....i wouldnt be able to get my permant tags until the 17th??....how does that work???....so what if I get pulled over??...what then??....what am I not suppose to got to work so I can support my family??...are my kids no supposed to go to school?...all because of ypur "10-15 business days"...but y'all wanted that 1500 up front though right??...yeah exactly...what a joke....i wont refer anyone to buy or finance a car from you...this is ridiculous....i bet you got your tags in time and wasnt taking chances because you still have to make a living....right..smh
- Customer service 1.0
- Buying process 3.0
- Quality of repair 2.0
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
helpfule
very helpful staff. followed up well. Got back to me several times to makes sure they tried to find me the car that I needed in my rice range
helpfule
very helpful staff. followed up well. Got back to me several times to makes sure they tried to find me the car that I needed in my rice range
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Bill Thank you for taking the time to leave us some feedback....sorry we weren't able to find you a car but hopefully we get the opportunity to try again the next time you're in the market.
Dont buy they are liars
They are liars sold me a lemon car. Don't buy please please don't buy horrible people..please don't buy from them you'll be sorry. Don't buy
Dont buy they are liars
They are liars sold me a lemon car. Don't buy please please don't buy horrible people..please don't buy from them you'll be sorry. Don't buy
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Sorry things didn't go the way you wanted to...sometimes that happens....but I can guarantee you that we attempted to do everything within our power to assist.
USED CAR REVIEW
I had one issue with the sales rep (Steven) . He can be very rude and unprofessional over the phone. After dealing with him the Manager Zurly help me out big time. i was upset about having issues with one of the cars i bought from them. Zurly was very Professional even tho i was angry. She was able to make arrangements to get my car fix. it took few weeks, about 3 weeks, but i understand they can be very busy at times. so be patience...Now i am just waiting to get my car out of their shop. i would recommend this space to anyone. if you are looking for cheap used car. plus side they have warrantee on all cars
USED CAR REVIEW
I had one issue with the sales rep (Steven) . He can be very rude and unprofessional over the phone. After dealing with him the Manager Zurly help me out big time. i was upset about having issues with one of the cars i bought from them. Zurly was very Professional even tho i was angry. She was able to make arrangements to get my car fix. it took few weeks, about 3 weeks, but i understand they can be very busy at times. so be patience...Now i am just waiting to get my car out of their shop. i would recommend this space to anyone. if you are looking for cheap used car. plus side they have warrantee on all cars
- Customer service 3.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
NAsir, thank you for taking the time to leave us some feedback. We take what our customers have to say to heart and will be sure that take what you said and make sure we strengthen our weakest Link. I am glad to hear that Zuly was able to get you situation under control.
C add s
walked in there yesterday but one car finance to another Steve is a great guy excellent customer service I will recommend anyone to go to this place the great no issues with the cars.. they are even reasonable with offers I made an offer they granted it I walked away a happy customer
C add s
walked in there yesterday but one car finance to another Steve is a great guy excellent customer service I will recommend anyone to go to this place the great no issues with the cars.. they are even reasonable with offers I made an offer they granted it I walked away a happy customer
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
C thank you for taking the time to leave us feedback. I am glad to hear that your experience was a good one! As always, we appreciate your referrals and look forward to our future business together.
shopping
very pleasant and helpful. helped from start to finish.
shopping
very pleasant and helpful. helped from start to finish.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Lou, Thanks for taking the time to leave us a comment. its awesome to hear that you had a great experience and we hope that we have earned your business for all your future car needs!