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Passport Motors

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (103 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (103 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Disappointing On Multiple Fronts

After over 6 months I haven’t received multiple items related to my purchase despite being promised numerous times that they would ship within days. The BMW 750i that I purchased has had ongoing mechanical issues that weren’t disclosed by Passport staff or the owner who I dealt with directly. If these omissions are a result of carelessness, lack of follow through or an intent to deceive it is unclear but I would approach any transaction with them with caution.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Most honest and trustworthy dealer

I've purchased 8 BMW over the last 10 years from Ben. He is thoroughly dependable, honest dealer I've ever worked with. He has never tried to sell me cars - but always helps me buy the right car for me and my family. I also take my cars for service to Passport motors; Arthur the service manager has been absolutely fabulous with his attention, courtesy and fair price. If you are looking for a dependable, used BMW - I don't think you will go wrong with Ben and Passport motors.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Perfect vehicle at a great price

I have been getting my vehicles serviced at Passport Motors for several years because of their fast, friendly service and experienced technicians. I recently purchased a pre-owned vehicle from Passport and could not be happier with the overall experience. I was able to get a low-mileage vehicle with exactly what I wanted in terms of features. I got a great deal on the purchase price and financing terms, and the Team at Passport made the whole buying process simple and enjoyable. Highly recommended!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Edward

Great service was provided, but I'm having issues with the passenger seat that needs corrected. The manager at Passport Motor's was very friendly and helpful and we truly enjoyed working with him.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 5.0
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Best experience

Best experience I have ever had in buying a car. Wish I had known about Passport Motors years ago. They are all about taking care of their customers.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Solid, accurate buying experience..

Honestly, it was the best car buying experience ever.. The vehicle was immaculate.. The whole entire process took 35:01.. No hidden fees or anything misleading in their documents!!!! Will definitely recommend!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Costumer

We went to buy a car for my wife after we saw that on Edmonds. The dealership was very different from any other. They were Very friendly making the process smooth very fair and honest. Ben was great helping through all the way. Very pleasant experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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FLAWLESS

First time buying a car located 240 miles away from my house, without the benefit of a test drive or even seeing the car before the deal was done. Did hire a professional inspector. PASSPORT was very professional and accommodating. Car was as advertised. No issues! They even gave us a fantastic recommendation for a transportation company to ship the car to CA, where my son is in college. Graduation and Law School gift. Absolutely flawless, effective and accurate transaction. I have asked these folks to be on the look out for another car I am interested in, as I would not hesitate to buy from them again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Car buying experience was excellent!!

My car buying experience made the long drive from Louisiana to Texas well worth it!! My salesman really knew his stuff. The facility was very nice.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great experience

John was so helpful and considerate. It was an easy car buying experience. I would Highly recommend Passport Motors to anyone looking for a used car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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