Basil Ford of Niagara Falls

If you are looking for good customer service and a strong sales team that aims to close deals that are ln the best interest for both themselves and the buyer, look elsewhere. Amanda and James, the sales manager of Basil Ford were not willing to even talk to me or offer me a fair trade value nor entertain any ideas of how I could purchase the car being out of state even if I drove 6 hrs to the dealership. I was stunned at the unwillingness to make their prospective clients pleased. Do yourself a favor and don’t waste your time here.

Dana was great..Made the whole process easy as can be.The whole staff was very friendly.

Wonderful staff at the service department. Also appreciated that I made an appointment and when I arrived, they actually took my vehicle right in without waiting.

Everyone always so helpful and kind. Shout out to the guy who took extra time to explain my radio/phone connection of my car.

I recently purchased a vehicle from Basil Ford of Niagara Falls, and I can’t say enough good things about my experience with Blake. Basil reached out to me with interest in my vehicle and from the moment I walked in Blake was at my service-informative, patient and genuinely focused on helping find the right vehicle for me and not just making a sale. I have already recommend him to several friends. What really stood out was how Blake went above and beyond and even got a car from another site so we could test drive and compare to another one. He took the time to answer all our questions, concerns and went over every feature in detail of the vehicles we were interested in without rushing us until we were satisfied with OUR decision. There was no pressure, just honest advice and exceptional customer service. Blake made the entire experience smooth, enjoyable and stress-free. I HIGHLY recommend working with Blake if you’re in the market for a new or used car- you won’t be disappointed! I made a new friend! ☺️Thank you Blake!

Always helpful, professional and courteous. Work is always performed accurately. Convenient to drive to and from.

It was a pleasure dealing with Basile ford , salesmen was excellent an explained everything to me

This was my first time dealing with basil ford. We went there looking for a nice used vehicle for my daughter. The experience we had was top notch. Tim our salesman was great, I will definitely recommend friends and family to go there.

James is the best manager I’ve ever dealt with at any dealership! And I’ve been to many different ones over the years.

Sami was super great. From start to finish it was a very enjoyable purchasing experience.