Basil Ford of Niagara Falls

(4.2) 14 reviews

Dealer on Cars.com since January 2014

Currently in stock!

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New Used Service

Today's Hours

Sales 9:00 AM - 5:00 PM
Service 7:30 AM - 3:00 PM
Mon 9:00 AM - 8:00 PM
Tue 9:00 AM - 8:00 PM
Wed 9:00 AM - 8:00 PM
Thu 9:00 AM - 8:00 PM
Fri 9:00 AM - 6:00 PM
Sat 9:00 AM - 5:00 PM
Sun 11:00 AM - 4:00 PM
Mon 7:30 AM - 6:00 PM
Tue 7:30 AM - 6:00 PM
Wed 7:30 AM - 6:00 PM
Thu 7:30 AM - 6:00 PM
Fri 7:30 AM - 6:00 PM
Sat 7:30 AM - 3:00 PM
Sun Closed

Reviews

4.2
14 lifetime reviews.
  • Shopper

    Bought a used vehicle. Since the purchase I had to put another $1500 into the car. Salesmen lied about condition of the car. Missing numerous items t...hat should have been standard is purchasing a used vehicle. Made an appointment, followed up three times, showed up and there was no one to fix it. No resolution and I felt that I was not worth thier precious time.

    Customer Service
    Quality of Repair
    Overall Facilities
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

  • Amazing Service!

    I really enjoyed working with Kala, Adam, and Matt! Very nice, supportive team. I was nervous at first but this fantastic team really made me feel l...ike I was making the right decision and no pressure in purchasing.

    Customer Service
    Not Applicable
    Quality of Repair
    Overall Facilities
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks Joycee, welcome to the family!


  • Great Service

    Great dealership to buy from or to service your vehicle.

    Customer Service
    Quality of Repair
    Overall Facilities
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks Jamie! We appreciate it!


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Service & Repair

Service Reviews

4.2

1 lifetime reviews of the Service Department.

  • What happened to the great service?

    I have been bringing me vehical here for years always thought there were great people and great service. The last time I brought my vehicle in for ser...vice the gentleman on the weekend behind the service counter was a very rude individual and tried to treat me as I were stupid. The gentleman during the week is a great guy to deal with although the last time had very much lack of communication. My vehical was in for the Secone time was there over a week for something that had been fixed once before that only took a day. Never got any call my truck was finished called during the week was told not finished then after 8 days called back to find my vehicle had been done.

    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    Not Applicable
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    2 people out of 3 found this review helpful. Did you?

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Service Pricing

    Oil, Filter Change

    $32.95

    Check Engine Light Diagnosis

    Complimentary

    Multi-Point Inspection

    Complimentary

See All Service & Price Information

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

About Our Dealership

Dealer on Cars.com since January 2014

Basil Ford of Niagara Falls is the place to find your next New or Used vehicle! We want to assist you to make your research, purchase and ownership experience the best possible. We are conveniently located on Niagara Falls Blvd. Search our new or used car inventory online, set up a test drive, use our Black Book Online tool to price your pre-owned vehicle, apply for credit, find new and used parts and schedule your service all online at www.basilfordofniagarafalls.com. We are one of the top Ford Certified Dealers in Western New York and surrounding areas including Grand Island, Lewistown, Youngstown, Wheatfield, Tonawanda.

"Just Great Deals!"
Basil Ford of Niagara Falls
6980 Niagara Falls Blvd Niagara Falls, NY 14304
New (716) 402-5133
Used (716) 402-5558
Service (716) 243-3126
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