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Basil Ford of Niagara Falls

(263 reviews)
Visit Basil Ford of Niagara Falls
Sales hours: 9:00am to 6:00pm
Service hours: 7:30am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–8:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–8:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–5:00pm 7:30am–3:00pm
Sunday Closed Closed
New (716) 402-5133 (716) 402-5133
Used (716) 402-5558 (716) 402-5558
Service (716) 243-3126 (716) 243-3126

Inventory

See all 375 vehicles from this dealership.

Incentives

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About our dealership

This seller has been on Cars.com since January 2014.
Basil Ford of Niagara Falls is the place to find your next New or Used vehicle! We want to assist you to make your research purchase and ownership experience the best possible. We are conveniently located on Niagara Falls Blvd. Search our new or used car inventory online set up a test drive use our Black Book Online tool to price your pre-owned vehicle apply for credit find new and used parts and schedule your service all online at www.basilfordofniagarafalls.com. We are one of the top Ford Certified Dealers in Western New York and surrounding areas including Grand Island Lewistown Youngstown Wheatfield Tonawanda.
Just Great Deals!

Service center

Phone number (716) 243-3126

Service hours

Monday
7:30am–6:00pm
Tuesday
7:30am–8:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–8:00pm
Friday
7:30am–6:00pm
Saturday
7:30am–3:00pm
Sunday
Closed

Reviews

(263 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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It was a pleasure dealing with Basile ford , salesmen was

It was a pleasure dealing with Basile ford , salesmen was excellent an explained everything to me

It was a pleasure dealing with Basile ford , salesmen was

It was a pleasure dealing with Basile ford , salesmen was excellent an explained everything to me

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We are so glad you had a great experience at Basil Ford!

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This was my first time dealing with basil ford.

This was my first time dealing with basil ford. We went there looking for a nice used vehicle for my daughter. The experience we had was top notch. Tim our salesman was great, I will definitely recommend friends and family to go there.

This was my first time dealing with basil ford.

This was my first time dealing with basil ford. We went there looking for a nice used vehicle for my daughter. The experience we had was top notch. Tim our salesman was great, I will definitely recommend friends and family to go there.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the great review. We are so glad Tim could help your family out and took great care of you!

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James is the best manager I’ve ever dealt with at any

James is the best manager I’ve ever dealt with at any dealership! And I’ve been to many different ones over the years.

James is the best manager I’ve ever dealt with at any

James is the best manager I’ve ever dealt with at any dealership! And I’ve been to many different ones over the years.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the great review of James and the dealership!

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Sami was super great.

Sami was super great. From start to finish it was a very enjoyable purchasing experience.

Sami was super great.

Sami was super great. From start to finish it was a very enjoyable purchasing experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for the kind review Ron!

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Great people, good service I was treated respectful and

Great people, good service I was treated respectful and friendly.They never pressured me into anything and I am happy woth the result

Great people, good service I was treated respectful and

Great people, good service I was treated respectful and friendly.They never pressured me into anything and I am happy woth the result

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for the great review!

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Tim O’Shea did a great job Everyone was very curious

Tim O’Shea did a great job Everyone was very curious And helpful made the sale easy

Tim O’Shea did a great job Everyone was very curious

Tim O’Shea did a great job Everyone was very curious And helpful made the sale easy

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the great review!

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Cherie was with us the entire time and she was a pleasure

Cherie was with us the entire time and she was a pleasure to go through this experience with. After going through a hardship, she was there to answer any questions and make the situation more soothing. Dave from Finances did his absolute best to put us in a great bracket financially. Explained every rate that he got for us and that worked for us. Going into the dealership getting my first car, I didn’t know what to expect and I’m glad I had other to help me with the process. I’m very happy and grateful for what I left with, MY FIRST CAR! :)

Cherie was with us the entire time and she was a pleasure

Cherie was with us the entire time and she was a pleasure to go through this experience with. After going through a hardship, she was there to answer any questions and make the situation more soothing. Dave from Finances did his absolute best to put us in a great bracket financially. Explained every rate that he got for us and that worked for us. Going into the dealership getting my first car, I didn’t know what to expect and I’m glad I had other to help me with the process. I’m very happy and grateful for what I left with, MY FIRST CAR! :)

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your 5 star review!

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This dealer was amazing for us.

This dealer was amazing for us. Fast easy and very communicative. No bait and switch. Very up front. I am feeling old because seemed like everyone was young.

This dealer was amazing for us.

This dealer was amazing for us. Fast easy and very communicative. No bait and switch. Very up front. I am feeling old because seemed like everyone was young.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for this great review!

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Amazing staff!

Amazing staff! Stress-free when buying a new vehicle. Very fair price on our trade in. Jared, Steve, and Sean were very knowledgeable and friendly. I would never go anywhere else! We love this place!

Amazing staff!

Amazing staff! Stress-free when buying a new vehicle. Very fair price on our trade in. Jared, Steve, and Sean were very knowledgeable and friendly. I would never go anywhere else! We love this place!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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Amazing service.

Amazing service. Buying a car can be so stressful. Blake (sales ) is awesome to have in your corner. It makes the process easier when you have a salesman that cares about the customer and what they are looking for in a car. Smiles all over the dealership. Well done !

Amazing service.

Amazing service. Buying a car can be so stressful. Blake (sales ) is awesome to have in your corner. It makes the process easier when you have a salesman that cares about the customer and what they are looking for in a car. Smiles all over the dealership. Well done !

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
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