Reviews
We took our vehicle to Basil where we got it. Leo, the...
We took our vehicle to Basil where we got it. Leo, the Collision Manager, was amazing. His professionalism was top notch. Took extremely good care of us from start to finish!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We strive for 100% satisfaction, and it is great to see you had such a positive experience. We hope to be of service to you again in the future.
Purchased my 3rd truck at Basil
Mike was great. All were very accommodating. I would use again and i would recommend to my friends. I love the new truck. Just what i wanted
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks for your praise and kind comments about our team. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Great Experience
Chris made it easy and enjoyable process to purchase a new truck. I highly recommend Chris and the Basil team if you are in the market for a vehicle.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for taking the time to leave a review for our team. We're happy we could meet your expectations! If you have any further questions, please give us a call, we're always happy to help!
Scheduled service
I had a scheduled service appointment today and the Ford associates were helpful and very friendly. I needed an inspection, an oil change, and a tire rotation and they did a great job at an evening appointment today. Friendly staff always
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
My new vehicle scratched several places during oil change
My 2018 f150 brought in for works package, returned to me with damage and scratches on passenger side, 5k on my vehicle. Never taking it here again
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
It's never exciting to hear about Basil underwhelming our guests, but we appreciate any and all feedback we can get. We always strive for customer service that goes above and beyond and we're glad that we could work with you to make this right.
Very good
Went in for the works services, appointment for 11 took 2 hours. I thought for an appointment and advertised special that was a bit long.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback, we're sorry to hear that your service appointment took longer than expected. We are always looking to improve our process and are looking into what happened here.
Annual Checkup
I Went to Basil Ford for annual maintenance service and State inspection on a Fiesta. Received Excellent service, will continue to get maintenance done here.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We are happy to hear that you had such a great experience with our service team, our goal is to make the servicing of your vehicle as simple as possible! We look forward to seeing you next time.
Terrible conduct from employees like Justin steffan.
Extremely incompetant staff. Racist remarks from Justin steffan over the phone. Worst ford dealership in the country. I would avoid this toxic work environment. Gives ford a terrible name.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for bringing this to our attention. This is not how we expect our employees to act and we would like to speak with you about this further. Please reach out to Shannon at 716-362-2965.
New Truck
Great place to buy a new vehicle, I Love my new truck and I am glad I went to Basil Ford for it. The sales people are very nice and knowledgeable.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We're glad you had such a wonderful experience with us! Our goal is to make purchasing a vehicle fun, we are happy to hear that you felt at ease with our team. We sincerely thank you for the positive review, and look forward to seeing you again soon!
The sales team were very unprofessional.
Basil Ford employs incompetant sales men who blatently use inappropriate language around a family. Unbelievable that basil Ford has this type of toxic culture. Avoid this dealership it really isnt good for the Ford brand either. Me mum and dad arent well either and im a nervous wreck!
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for bringing this to our attention. This is not how we expect our employees to act and we would like to speak with you about this further. Please reach out to Shannon at 716-362-2965.
Shes useless. What a bad name you give ford.