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(819 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of West Herr Ford of Amherst from DealerRater.

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Carlos Hernández it’s the sale seller everyones need.

Carlos Hernández it’s the sale seller everyones need.Ecxelent services and profesionalism.he explaind to me every page with so much dedication

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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I had a nice smooth transaction when purchasing my newer

I had a nice smooth transaction when purchasing my newer car at West Herr Ford of Amherst NY. JJ Alquist and Sloan Mackin ,went out of the way to make the transaction fair for everyone involved. Thank you , Neal

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Very efficient and timely service.

Very efficient and timely service.. staff very helpful. Recommend for service. Great location and pleasant waiting area.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Scott was excellent and thorough!

Scott was excellent and thorough! Car was only gone for 3 hours and I was able to continue working, confident my car was in good hands. I also appreciate their pick up and drop off service. The driver was professional.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Paul-Fa was my Service Advisor!

Paul-Fa was my Service Advisor! He is very Courteous and Helpful! Letting me know what was happening every step of the way! Appreciate not being left in the dark! Thank you Paul, Linda Mayne

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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This was my first experience with West Herr Ford.

This was my first experience with West Herr Ford. Working with Mike W was a pleasure. He is friendly, knowledgeable, and very straightforward. I would definitely recommend him and the dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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bob is a pleasure to deal with always listens to what i

bob is a pleasure to deal with always listens to what i have to say on taken care of my truck close and good hrs.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Very friendly and knowledgeable staff in a comfortable

Very friendly and knowledgeable staff in a comfortable waiting area. Tire was replaced quickly and completely.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Service is done on time or earlier than promised.

Service is done on time or earlier than promised. Always friendly. Quality job in my experience!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Service was outstanding and I would recommend it to

Service was outstanding and I would recommend it to anyone. They go above and beyond.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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