Reviews
Linda Luu and Neil Turry were both absolutely outstanding
Linda Luu and Neil Turry were both absolutely outstanding to work with. My wife and I took a leap of faith and drove five hours one way from Tennessee to look at (and purchase) a vehicle. LINDA and Neil could not have been more helpful. We became fast friends that day. we would certainly do it again. LINDA and Neil provided the epitome of service.
Linda Luu and Neil Turry were both absolutely outstanding
Linda Luu and Neil Turry were both absolutely outstanding to work with. My wife and I took a leap of faith and drove five hours one way from Tennessee to look at (and purchase) a vehicle. LINDA and Neil could not have been more helpful. We became fast friends that day. we would certainly do it again. LINDA and Neil provided the epitome of service.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Linda Luu and Martin Hina were both great to work with.
Linda Luu and Martin Hina were both great to work with. They were both very knowledgeable and helpful during our purchase. They took their time to explain how the GLC 300 worked and all the new updates since our last purchase in 2016! Martin was very patient in explaining things to me and answered all my questions. Linda made the whole sale process painless.
Linda Luu and Martin Hina were both great to work with.
Linda Luu and Martin Hina were both great to work with. They were both very knowledgeable and helpful during our purchase. They took their time to explain how the GLC 300 worked and all the new updates since our last purchase in 2016! Martin was very patient in explaining things to me and answered all my questions. Linda made the whole sale process painless.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
The overall experience was stress free.
The overall experience was stress free. Linda was great and knew her way around the car. She did a great job answering any questions. Amazed that she knew everything about the car.
The overall experience was stress free.
The overall experience was stress free. Linda was great and knew her way around the car. She did a great job answering any questions. Amazed that she knew everything about the car.
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
This commentary will cover my experience with three
This commentary will cover my experience with three people at RBM of Alpharetta: Rachel Collins in Finance; Martin Hina, Delivery Specialist; and, Bill Favini in Sales. FINANCE: Rachel was very pleasant and made "signing" fun, no pressure, engaging, and an overall "breeze." We bought an EV and decided to apply for the Alternative Fuel Vehicle License Plate (AF). Rachel assured us she did on our behalf. She even said we'd have the paperwork documenting our AF tag application in the event we needed it while using the HOV lane while waiting for the tag to arrive in the mail. When the tag arrived, it was a standard tag. I was bummed. Before going to the tag office, I confirmed with Bill that we applied for the AF tag. He confirmed we had. Unfortunately, the tag office informed me the dealer in fact, DID NOT complete the application for us. I was able to apply on the spot and get the correct tag. In summary, if you buy an EV and want the Alternate Fuel Vehicle License Plate, make sure this application is completed and submitted at signing: https://dor.georgia.gov/mv-afv-application-and-verification-issuance-alternative-fuel-license-plate. Get a copy. While this oversight created a bit of confusion and inconvenience on our end, it doesn’t overshadow the otherwise great experience we had with her. Rachel’s warmth, transparency, and efficiency were greatly appreciated, and I would gladly work with her again. I just hope next time, the details—especially related to EV-specific steps—are followed through with full accuracy. DELIVERY: I can’t say enough good things about Martin Hina, our Delivery Specialist. From the moment he greeted us, Martin brought warmth, patience, and professionalism to the experience. He took his time walking us through every detail of our new EQE500X4, ensuring we understood both the technology and the thoughtful craftsmanship that make Mercedes-Benz stand apart. He was incredibly knowledgeable, but never overwhelming—he met us right where we were and moved at a pace that felt gracious and human. Martin also helped us get set up in the Mercedes Me app, linked accounts, and walked us through charging basics, drive modes, safety features—you name it. It’s clear he genuinely cares about the customer experience and takes pride in doing the job well. For such a high-tech vehicle, Martin’s personal touch made it feel warm and accessible. He made delivery day feel like a celebration, and I left feeling truly supported. Thank you, Martin—you're a standout! SALES: From start to finish, my experience was exceptional—and that’s largely thanks to Bill Favini. Purchasing my EQE500X4 was a major milestone, and Bill made the journey seamless, pressure-free, and empowering. He took the time to answer my questions (and I had many), was honest about what to expect with EV ownership, and honored my pace and preferences throughout the entire process. Bill wasn't just selling a car—he was helping me step into a lifestyle. His professionalism, patience, and deep knowledge of the Mercedes-Benz lineup made me feel confident every step of the way. He respected my research, provided helpful insights without overselling, and treated me like a valued partner, not just another transaction. By the time I drove off the lot, I didn't just feel like a new car owner—I felt seen, supported, and celebrated. Thank you, Bill, and thank you RBM of Alpharetta, for making this milestone meaningful. We absolutely love my our EQE—aka ShEVa—and we’ll proudly recommend your team to anyone ready to make a power move.
This commentary will cover my experience with three
This commentary will cover my experience with three people at RBM of Alpharetta: Rachel Collins in Finance; Martin Hina, Delivery Specialist; and, Bill Favini in Sales. FINANCE: Rachel was very pleasant and made "signing" fun, no pressure, engaging, and an overall "breeze." We bought an EV and decided to apply for the Alternative Fuel Vehicle License Plate (AF). Rachel assured us she did on our behalf. She even said we'd have the paperwork documenting our AF tag application in the event we needed it while using the HOV lane while waiting for the tag to arrive in the mail. When the tag arrived, it was a standard tag. I was bummed. Before going to the tag office, I confirmed with Bill that we applied for the AF tag. He confirmed we had. Unfortunately, the tag office informed me the dealer in fact, DID NOT complete the application for us. I was able to apply on the spot and get the correct tag. In summary, if you buy an EV and want the Alternate Fuel Vehicle License Plate, make sure this application is completed and submitted at signing: https://dor.georgia.gov/mv-afv-application-and-verification-issuance-alternative-fuel-license-plate. Get a copy. While this oversight created a bit of confusion and inconvenience on our end, it doesn’t overshadow the otherwise great experience we had with her. Rachel’s warmth, transparency, and efficiency were greatly appreciated, and I would gladly work with her again. I just hope next time, the details—especially related to EV-specific steps—are followed through with full accuracy. DELIVERY: I can’t say enough good things about Martin Hina, our Delivery Specialist. From the moment he greeted us, Martin brought warmth, patience, and professionalism to the experience. He took his time walking us through every detail of our new EQE500X4, ensuring we understood both the technology and the thoughtful craftsmanship that make Mercedes-Benz stand apart. He was incredibly knowledgeable, but never overwhelming—he met us right where we were and moved at a pace that felt gracious and human. Martin also helped us get set up in the Mercedes Me app, linked accounts, and walked us through charging basics, drive modes, safety features—you name it. It’s clear he genuinely cares about the customer experience and takes pride in doing the job well. For such a high-tech vehicle, Martin’s personal touch made it feel warm and accessible. He made delivery day feel like a celebration, and I left feeling truly supported. Thank you, Martin—you're a standout! SALES: From start to finish, my experience was exceptional—and that’s largely thanks to Bill Favini. Purchasing my EQE500X4 was a major milestone, and Bill made the journey seamless, pressure-free, and empowering. He took the time to answer my questions (and I had many), was honest about what to expect with EV ownership, and honored my pace and preferences throughout the entire process. Bill wasn't just selling a car—he was helping me step into a lifestyle. His professionalism, patience, and deep knowledge of the Mercedes-Benz lineup made me feel confident every step of the way. He respected my research, provided helpful insights without overselling, and treated me like a valued partner, not just another transaction. By the time I drove off the lot, I didn't just feel like a new car owner—I felt seen, supported, and celebrated. Thank you, Bill, and thank you RBM of Alpharetta, for making this milestone meaningful. We absolutely love my our EQE—aka ShEVa—and we’ll proudly recommend your team to anyone ready to make a power move.
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Just had another great experience at RBM of Alpharetta.
Just had another great experience at RBM of Alpharetta. Mercedes are world class cars, and the experience is great when the people are world class! Kyle Edson and Vadim Russu from the sales staff and Lisa Brennan from Finance made the whole experience "world class."
Just had another great experience at RBM of Alpharetta.
Just had another great experience at RBM of Alpharetta. Mercedes are world class cars, and the experience is great when the people are world class! Kyle Edson and Vadim Russu from the sales staff and Lisa Brennan from Finance made the whole experience "world class."
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
I had an outstanding car-buying experience with Britt.
I had an outstanding car-buying experience with Britt. From the moment I walked in, Britt was friendly, knowledgeable, and incredibly professional. He took the time to understand what I was looking for, answered all my questions with honesty and patience, and never once made me feel pressured. What stood out the most was how smooth and transparent the entire process was. Britt made everything easy — from test driving to paperwork to final delivery. He went above and beyond to make sure I was comfortable and confident in my decision. Even after the sale, he followed up to ensure everything was going well with the car. If you’re looking for someone who truly cares about customer satisfaction and makes the car-buying process stress-free, I highly recommend asking for Britt. He’s one of the best in the business!
I had an outstanding car-buying experience with Britt.
I had an outstanding car-buying experience with Britt. From the moment I walked in, Britt was friendly, knowledgeable, and incredibly professional. He took the time to understand what I was looking for, answered all my questions with honesty and patience, and never once made me feel pressured. What stood out the most was how smooth and transparent the entire process was. Britt made everything easy — from test driving to paperwork to final delivery. He went above and beyond to make sure I was comfortable and confident in my decision. Even after the sale, he followed up to ensure everything was going well with the car. If you’re looking for someone who truly cares about customer satisfaction and makes the car-buying process stress-free, I highly recommend asking for Britt. He’s one of the best in the business!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello Yuan, Thank you for sharing such a detailed and thoughtful review! We’re thrilled to hear that Britt provided a truly outstanding experience — from start to finish. His professionalism, transparency, and commitment to customer satisfaction are exactly what we strive for at RBM of Alpharetta. We're so glad you felt supported and confident throughout the process. Thank you for your trust and recommendation — we look forward to serving you again in the future! All the best, Your Friends and Family at RBM of Alpharetta
Britt succeeded in making the stressful process of
Britt succeeded in making the stressful process of trading and purchasing vehicles a pleasurable experience.
Britt succeeded in making the stressful process of
Britt succeeded in making the stressful process of trading and purchasing vehicles a pleasurable experience.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hello Ronnie, Thank you for your kind feedback! We’re so glad to hear that Britt helped turn what can often be a stressful process into a truly enjoyable experience. We appreciate your trust in RBM of Alpharetta and look forward to assisting you again in the future! All the best, Your Friends and Family at RBM of Alpharetta
Britt did a very good job of listening and understanding
Britt did a very good job of listening and understanding what I was looking for in a new Mercedes. He provided the perfect fit for my requirements. The entire staff at RBM of Alpharetta was very helpful and easy to work with. Kudos to Britt and Team for your help and guidance.
Britt did a very good job of listening and understanding
Britt did a very good job of listening and understanding what I was looking for in a new Mercedes. He provided the perfect fit for my requirements. The entire staff at RBM of Alpharetta was very helpful and easy to work with. Kudos to Britt and Team for your help and guidance.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello Mr and Mrs Ferencik, Thank you for your kind words! We're so pleased to hear that Britt took the time to understand your needs and helped you find the perfect Mercedes. We’re also glad the entire team made your experience smooth and enjoyable. Your feedback means a lot to us — thank you for choosing RBM of Alpharetta! All the best, Your Friends and Family at RBM of Alpharetta
Dan Berry is the reason we buy Mercedes cars from RBM of
Dan Berry is the reason we buy Mercedes cars from RBM of Alpharetta! Dan's experience in customer satisfaction is excellent, from listening to providing the car we desired. He is sincere, dedicated and was truly excited about providing the best Mercedes for us. Thank you Dan! Furthermore, Andre Bucatari is the best service professional in the business and another reason we returned to RBM of Alpharetta, even though we live in Sandy Springs and are much closer to that dealership.
Dan Berry is the reason we buy Mercedes cars from RBM of
Dan Berry is the reason we buy Mercedes cars from RBM of Alpharetta! Dan's experience in customer satisfaction is excellent, from listening to providing the car we desired. He is sincere, dedicated and was truly excited about providing the best Mercedes for us. Thank you Dan! Furthermore, Andre Bucatari is the best service professional in the business and another reason we returned to RBM of Alpharetta, even though we live in Sandy Springs and are much closer to that dealership.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello Mr and Mrs Mathes, Thank you so much for your thoughtful and heartfelt review! We’re honored to have your continued trust and thrilled to hear that Dan and Andre have both made such a lasting impression. Dan’s dedication to finding the perfect vehicle and Andre’s exceptional service is exactly what we strive to deliver every day. It means a great deal that you choose to return to RBM of Alpharetta, even with other options closer to home. We truly value your loyalty and look forward to continuing to serve you for many years to come! All the best, Your Friends and Family at RBM of Alpharetta
Bought a 2024 C class with Vadim Russu.
Bought a 2024 C class with Vadim Russu. He's very nice, respectful, and super quick. Made the process smooth/easy and no dimics. Lisa Brennan their finance director is also super cool. I was out of the dealership within 1.5 hrs. Would definitely recommend him if you are buying a vehicle from RBM of Alpharetta.
Bought a 2024 C class with Vadim Russu.
Bought a 2024 C class with Vadim Russu. He's very nice, respectful, and super quick. Made the process smooth/easy and no dimics. Lisa Brennan their finance director is also super cool. I was out of the dealership within 1.5 hrs. Would definitely recommend him if you are buying a vehicle from RBM of Alpharetta.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hello Valued Guest, Thank you for sharing your experience! We're so glad to hear that Vadim and Lisa made your C-Class purchase smooth, quick, and enjoyable. Providing efficient, respectful service without any pressure is exactly what we aim for. We appreciate your recommendation and look forward to welcoming you back to RBM of Alpharetta in the future! All the best, Your Friends and Family at RBM of Alpharetta