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Boardwalk Volkswagen Lotus

(236 reviews)
Visit Boardwalk Volkswagen Lotus
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 7:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–7:00pm
Tuesday 9:00am–8:00pm 7:30am–7:00pm
Wednesday 9:00am–8:00pm 7:30am–7:00pm
Thursday 9:00am–8:00pm 7:30am–7:00pm
Friday 9:00am–8:00pm 7:30am–7:00pm
Saturday 9:00am–7:00pm 8:00am–5:00pm
Sunday 11:00am–6:00pm Closed
New (866) 414-9785 (866) 414-9785
Used (650) 239-4836 (650) 239-4836
Service (650) 239-4838 (650) 239-4838

Reviews

(236 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Boardwalk Volkswagen Lotus from DealerRater.

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Awful experience - don't waste your time

I went to buy a certified pre-owned car (VW). I liked the car and was OK with the price. However, the salespeople were shady, played me, lied. They told me they would do a $300 discount, then they said that it was a mistake that it was only $100. In the meantime (one day), the car price went down. Then they would not even honor those $100. They lied about the car (eg: said it was a lease when CarFax stated it was a rental) and they hid information. They are extremely gender-biased. So if you are a woman, don't put a foot there. You don't want to deal with their condescending ways or them talking to your male friend instead of you (the buyer). They also made me waste tons of time promising things they did not honor. It was an awful experience. They don't seem trustworthy. After that experience, I understood why so many new online businesses that cut down the middle man (dealers) are popping up! I bought a car elsewhere.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Your standard inept used car salesmen

Prepare for a bombardment of emails and phone calls if you ask for details on a car. As well as the standard “these babies are going fast” cut and paste statement. Found multiple things not listed in the CARFAX or in the listing like small body work here and there. I mentioned I would not be paying the asking price because of what I discovered but I was still interested in the vehicle. The guy, “sold the car” while scanning my ID and insurance so I could test drive it. 10 days later that same car is still in inventory. Kind of a blessing because I got the same car somewhere else for less money and none of the hidden body work.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Outstanding customer service!

Smooth, fast and painless car buying process! This is the 6th car I have bought in my lifetime and also the best customer service by far! Also worth mentioning that I got a really sale price on the car I bought. I didn't have to spend all afternoon at the dealership like on my previous purchases experience at other dealerships. Will come back, for sure, for my next car!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Buy here with confidence

This dealership is the opposite of all the bad stereotypes around car dealerships. Juan and Mariah are top notch on the sales side. They actually take care is you as a customer. Eddie is the most personal and competent finance manager I’ve ever dealt with. If everyone could buy from these great people the stereotype of buying a car would be complete different!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Nice Experience

I was looking to buy a used Jeep Compass for my daughter. The sales person was very calm and not pushy at all. Let me test drive several cars with no pressure. Knowledgeable about the cars. Overall a very good experience and I recommend them.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Sacramento Nissan Rocks!

Shopping for a vehicle can be one of the most stressful experiences ever. My experience at Sacramento Nissan was not the least bit stressful. They had the vehicle I wanted at a price I could live with, and getting through the whole purchase process was simple. I was out of the dealership, test drive, and financing complete, in just under 2 hours. My salesman, Robert was superb, and Rami in finance was very pleasant, and efficient.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Chevy Bolt Premier

Great overall experience. Don was a pleasure to deal with. I am very happy with my purchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Boardwalk Chevrolet - Outstanding!

Our experience at Boardwalk Chevrolet last month was exceptional. I walked in knowing the model I was interested in, but none were in stock. Within moments, Ben found the exact car I wanted at another dealership and made a trade so that the car I wanted would be available the following day. Ian made the trip and took good care of it along the way. When it came time to complete the paperwork, Ian was efficient, thorough, and made the process as painless and hassle-free as possible. A tiny ding in the door was taken care of quickly and was done well. They have a friendly, responsive, and capable team at Boardwalk Chevrolet. I am a completely satisfied customer and will return when I'm in the market for another Chevrolet vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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john aitken

they keep working until it was just the way I had asked above and beyond and they did it with a smile the stingray is my baby and they treated like it was there baby too

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Purchasing New Volt 2018

This is a good purchase deal.that conducted in an effective manner but documents processing took quite a bit of time.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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