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Jennifer's Auto Sales & Service

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (46 reviews)
Visit Jennifer's Auto Sales & Service
Sales hours: 9:00am to 7:00pm
Service hours: 8:00am to 4:30pm
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Sales Service
Monday 9:00am–7:00pm 8:00am–4:30pm
Tuesday 9:00am–7:00pm 8:00am–4:30pm
Wednesday 9:00am–7:00pm 8:00am–4:30pm
Thursday 9:00am–7:00pm 8:00am–4:30pm
Friday 9:00am–7:00pm 8:00am–4:30pm
Saturday 9:00am–7:00pm Closed
Sunday Closed Closed
(509) 590-1274 (509) 590-1274

Inventory

See all 88 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since February 2021.
Jennifer's Auto Sales and Service is a full service used car dealer and ASE Certified Napa Auto Repair Center that is a family run business located in Spokane Valley Washington. Jennifer's has been voted Spokane's Best Used Car Dealer since 2005 and Best Service Center in 2008 2010 and 2012 by Spokane/Coeur d'Alene Living Magazine and Best Used Car Dealer by The Inlander. At Jennifer's we offer quality products and services at fair and affordable prices.
SAVE YOUR GREEN

Service center

Phone number (509) 590-1274

Service hours

Monday
8:00am–4:30pm
Tuesday
8:00am–4:30pm
Wednesday
8:00am–4:30pm
Thursday
8:00am–4:30pm
Friday
8:00am–4:30pm
Saturday
Closed
Sunday
Closed

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (46 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Jennifer's Auto Sales & Service from DealerRater.

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Had a great experience at Jennifer's Auto!

Had a great experience at Jennifer's Auto! The team was super friendly and helped me find a car that fit my budget without any pressure. They made financing easy, and it’s nice knowing they’ve got a full-service repair center for future tune-ups. Definitely recommend if you're looking for a solid, local dealership!

Had a great experience at Jennifer's Auto!

Had a great experience at Jennifer's Auto! The team was super friendly and helped me find a car that fit my budget without any pressure. They made financing easy, and it’s nice knowing they’ve got a full-service repair center for future tune-ups. Definitely recommend if you're looking for a solid, local dealership!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Examine everything thoroughly and be prepared to

Examine everything thoroughly and be prepared to negotiate for a fair price as inventory was higher than average considering the defects. Nice customer service.

Examine everything thoroughly and be prepared to

Examine everything thoroughly and be prepared to negotiate for a fair price as inventory was higher than average considering the defects. Nice customer service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Shopped for a used car
2 people out of 2 found this review helpful.
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The car was in the repair shop , never got to see it

The car was in the repair shop , never got to see it besides it has way to many miles

The car was in the repair shop , never got to see it

The car was in the repair shop , never got to see it besides it has way to many miles

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Shopped for a used car
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While test driving a 2015 Ford Focus SE I really liked I

While test driving a 2015 Ford Focus SE I really liked I mentioned the shudder I felt during shifting. The salesman said it was a "new design shifting system”. However, after a decent purchase experience on 01/27/2023, I learned that the shudder during shifting is actually a major transmission defect in 2012-2018 Ford Focus and Fiesta cars. Ford was slapped with a class action lawsuit over problems with dual-clutch automatic transmissions in these vehicles. I definitely felt mislead because I apparently naively trusted in Jennifer’s rating record. However, I was confident that given their seemingly good reputation for taking care of customers they would do everything possible to make this right. Unfortunately that wasn’t the case. After I contacted them management passed me off to the service department. I spoke with Buck about the issue then was referred to Corwin Ford to have the situation addressed. Corwin’s service department member was not a pleasant person and she told me I would first have to pay for the clutches to be replaced since Ford's extended warranty they created as a bandaid fix had expired a few days earlier. Imagine that. Only THEN would they consider honoring the Manufacturers Extended Warranty which would cover the replacing TCM. They were all about making the big bucks first. After Corwin Ford’s brush off I called and left a message with Jennifer’s on Feb 15th to see what we could do, almost a month later and still no return call. Needless to say my confidence in purchasing from this dealer again is nonexistent and I cannot in good faith recommend Jennifer’s to anyone. I am stuck with a lemon and am very disappointed.

While test driving a 2015 Ford Focus SE I really liked I

While test driving a 2015 Ford Focus SE I really liked I mentioned the shudder I felt during shifting. The salesman said it was a "new design shifting system”. However, after a decent purchase experience on 01/27/2023, I learned that the shudder during shifting is actually a major transmission defect in 2012-2018 Ford Focus and Fiesta cars. Ford was slapped with a class action lawsuit over problems with dual-clutch automatic transmissions in these vehicles. I definitely felt mislead because I apparently naively trusted in Jennifer’s rating record. However, I was confident that given their seemingly good reputation for taking care of customers they would do everything possible to make this right. Unfortunately that wasn’t the case. After I contacted them management passed me off to the service department. I spoke with Buck about the issue then was referred to Corwin Ford to have the situation addressed. Corwin’s service department member was not a pleasant person and she told me I would first have to pay for the clutches to be replaced since Ford's extended warranty they created as a bandaid fix had expired a few days earlier. Imagine that. Only THEN would they consider honoring the Manufacturers Extended Warranty which would cover the replacing TCM. They were all about making the big bucks first. After Corwin Ford’s brush off I called and left a message with Jennifer’s on Feb 15th to see what we could do, almost a month later and still no return call. Needless to say my confidence in purchasing from this dealer again is nonexistent and I cannot in good faith recommend Jennifer’s to anyone. I am stuck with a lemon and am very disappointed.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
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Fast easy transaction.

Fast easy transaction. Nice truck at a fair price. Andy was my salesman and was great to work with. Thank you!

Fast easy transaction.

Fast easy transaction. Nice truck at a fair price. Andy was my salesman and was great to work with. Thank you!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Buyer Beware

Bought my 2014 Subaru Crosstrek in 2021, it started making what I call a growling noise, my Son in law who is a mechanic and very good at what he does. So I got the parts to fix it and when my Son in law started tearing it apart everything underneath was so Rusted he had to heat and pound just to get it apart. So if u buy from there make sure and check underneath!!!!

Buyer Beware

Bought my 2014 Subaru Crosstrek in 2021, it started making what I call a growling noise, my Son in law who is a mechanic and very good at what he does. So I got the parts to fix it and when my Son in law started tearing it apart everything underneath was so Rusted he had to heat and pound just to get it apart. So if u buy from there make sure and check underneath!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 3.0
  • Overall facilities 3.0
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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love my new chevy

They had my dream truck here and they made sure I went home with it! love my new chevy! thank you to Mike and ryan you guys are awesome!

love my new chevy

They had my dream truck here and they made sure I went home with it! love my new chevy! thank you to Mike and ryan you guys are awesome!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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I am always nervous about used cars but these guys made...

I am always nervous about used cars but these guys made me feel great about it. Two separate people told me to try them out and I was not disappointed. Amazing experience! All smiles! Highly recommend!!!

I am always nervous about used cars but these guys made...

I am always nervous about used cars but these guys made me feel great about it. Two separate people told me to try them out and I was not disappointed. Amazing experience! All smiles! Highly recommend!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Patient! Professional! Courteous!

We went to several dealers, but Jennifers was by far the best. Very nice to deal with, would highly recommend. We will send any and all of our friends and family here!

Patient! Professional! Courteous!

We went to several dealers, but Jennifers was by far the best. Very nice to deal with, would highly recommend. We will send any and all of our friends and family here!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Sold me a lemon!

This is the worst dealership ever! Don't buy here! We have had our Dodge Durango for 2.5 years from here and we have had to replace the radiator, water pump, engine (twice!), a window panel, and now our ac compressor is out. But our warranty (Jennifer's said it was a 3 year, 36,000 mile warranty which we still are under and qualify for) has paid out as much as they will pay and won't pay for the repair. Because of all the other huge repairs we have had to make! Jennifer's has sold us the worst lemon, has put our family in a terrible and financially awful position. This was a dishonest place to do business. Don't buy from here, they're crooks!!!

Sold me a lemon!

This is the worst dealership ever! Don't buy here! We have had our Dodge Durango for 2.5 years from here and we have had to replace the radiator, water pump, engine (twice!), a window panel, and now our ac compressor is out. But our warranty (Jennifer's said it was a 3 year, 36,000 mile warranty which we still are under and qualify for) has paid out as much as they will pay and won't pay for the repair. Because of all the other huge repairs we have had to make! Jennifer's has sold us the worst lemon, has put our family in a terrible and financially awful position. This was a dishonest place to do business. Don't buy from here, they're crooks!!!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
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