Reviews
Stay out of these SCAMMERS!
Stay out of these SCAMMERS! I went to buy a vehicle from this dealership and Thomas Wilson was the sales representative. He and the leadership did everything to conceal the terms of the auto loan including the payment terms, APR or interest rate and the true value of the vehicle. Whenever I asked they tell me it will be in the document the bank financing the loan will send me. I made a payment of $500 as a down payment for the deal to be secured. The cost of the vehicle after the down payment was about $27,000. When I received the bank’s document, there was no true in lending statement in that it did state the interest rate or the apr, and also the value financed had shot up to $32000. It was so ridiculous how the bank’s statement looked. I had never seen such a crooked documents before. I sent the vehicle back but they refused to give me my down payment. The sales consultant was Thomas Wilson and the Manager Ryan Brent. These guys are dangerous for real, they will scam you out fir real.
Stay out of these SCAMMERS!
Stay out of these SCAMMERS! I went to buy a vehicle from this dealership and Thomas Wilson was the sales representative. He and the leadership did everything to conceal the terms of the auto loan including the payment terms, APR or interest rate and the true value of the vehicle. Whenever I asked they tell me it will be in the document the bank financing the loan will send me. I made a payment of $500 as a down payment for the deal to be secured. The cost of the vehicle after the down payment was about $27,000. When I received the bank’s document, there was no true in lending statement in that it did state the interest rate or the apr, and also the value financed had shot up to $32000. It was so ridiculous how the bank’s statement looked. I had never seen such a crooked documents before. I sent the vehicle back but they refused to give me my down payment. The sales consultant was Thomas Wilson and the Manager Ryan Brent. These guys are dangerous for real, they will scam you out fir real.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
I was trying to get a price from Lucas Hidalgo, he
I was trying to get a price from Lucas Hidalgo, he refused and said I needed to come into the dealership. It’s almost as if he has never sold a vehicle to condone that doesn’t live in the dealership’s backyard. It was supposed to be a simple transaction but he made it difficult.
I was trying to get a price from Lucas Hidalgo, he
I was trying to get a price from Lucas Hidalgo, he refused and said I needed to come into the dealership. It’s almost as if he has never sold a vehicle to condone that doesn’t live in the dealership’s backyard. It was supposed to be a simple transaction but he made it difficult.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Backed out of an agreed upon sale on the day of pickup.
Backed out of an agreed upon sale on the day of pickup. Had already refused other offers for the car, resulting in financial damages. Do not sell your car to this location.
Backed out of an agreed upon sale on the day of pickup.
Backed out of an agreed upon sale on the day of pickup. Had already refused other offers for the car, resulting in financial damages. Do not sell your car to this location.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Agreed on price and date to buy car and dealer backed out
Agreed on price and date to buy car and dealer backed out of deal the day of, very unprofessional and dishonest , stay away from Abigail Mathewson and managers
Agreed on price and date to buy car and dealer backed out
Agreed on price and date to buy car and dealer backed out of deal the day of, very unprofessional and dishonest , stay away from Abigail Mathewson and managers
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
We had the worst experience buying a used car.
We had the worst experience buying a used car. We were lied to over and over again instead of just telling us the truth of why it was taking so long to process. You ordered the wrong part to fix it. Don’t have us wait forever for the car that was supposed to be ready the day before. And still we had to drive the car back to get the right part put on. The service we were told would take an hour, it actually took over 3 hours and they STILL did NOT replace it!!! The WORST
We had the worst experience buying a used car.
We had the worst experience buying a used car. We were lied to over and over again instead of just telling us the truth of why it was taking so long to process. You ordered the wrong part to fix it. Don’t have us wait forever for the car that was supposed to be ready the day before. And still we had to drive the car back to get the right part put on. The service we were told would take an hour, it actually took over 3 hours and they STILL did NOT replace it!!! The WORST
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
My wife and I had a great purchasing experience at this
My wife and I had a great purchasing experience at this Fredericksburg, VA dealership. Justin did an amazing job to dedicate his full attention and listen to our needs. Highly recommend!
My wife and I had a great purchasing experience at this
My wife and I had a great purchasing experience at this Fredericksburg, VA dealership. Justin did an amazing job to dedicate his full attention and listen to our needs. Highly recommend!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
I must say that this was one of the BEST experiences that
I must say that this was one of the BEST experiences that I've had purchasing a vehicle. Though I came later in the evening, I was very pleasantly greeted. Sales Consultant, Herb Coates was simply the best. He was very personable, patient, and professional. He took time to talk with me and introduce me to others. When manager, Mickey T. saw me in Herb's area, he came right over, shook my hand, and welcomed me to the establishment while, at the same time, wishing me well and showed care about my experience. Then, Valerie in Financing made me feel good about signing my name...LOL. She took special care in explaining, as well as showed care to me as not only a consumer but also as a person. Though I know everyone, at that time should have been ready to go home, at no time did I feel rushed or pushed to do anything that I didn't or wouldn't have wanted to do. Everything was done very timely and in a pleasantly efficient manner with respect and consideration. This is a TOP-NOTCH location, and they represent the BRAND very well. I have been spreading the word that this is the place to come. Thank you for my experience!!!
I must say that this was one of the BEST experiences that
I must say that this was one of the BEST experiences that I've had purchasing a vehicle. Though I came later in the evening, I was very pleasantly greeted. Sales Consultant, Herb Coates was simply the best. He was very personable, patient, and professional. He took time to talk with me and introduce me to others. When manager, Mickey T. saw me in Herb's area, he came right over, shook my hand, and welcomed me to the establishment while, at the same time, wishing me well and showed care about my experience. Then, Valerie in Financing made me feel good about signing my name...LOL. She took special care in explaining, as well as showed care to me as not only a consumer but also as a person. Though I know everyone, at that time should have been ready to go home, at no time did I feel rushed or pushed to do anything that I didn't or wouldn't have wanted to do. Everything was done very timely and in a pleasantly efficient manner with respect and consideration. This is a TOP-NOTCH location, and they represent the BRAND very well. I have been spreading the word that this is the place to come. Thank you for my experience!!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
This was my second time purchasing a used car from
This was my second time purchasing a used car from Mercedes-Benz of Fredericksburg, and once again, the experience was top-notch. Justin Van Hoven went above and beyond to ensure that the car met all our needs. From the very beginning, he was incredibly responsive to my emails, answering all my questions before we even stepped into the dealership for a test drive. Justin was easy to talk to, relatable, and genuinely invested in making the process as smooth as possible. He stayed late, worked with us to get the car fully detailed, provided a second key, and even made sure we left with a full tank of gas—small but meaningful touches that truly set Justin and this dealership apart. If you're looking for a stress-free car buying experience with a team that truly cares, I highly recommend Mercedes-Benz of Fredericksburg—and definitely ask for Justin!
This was my second time purchasing a used car from
This was my second time purchasing a used car from Mercedes-Benz of Fredericksburg, and once again, the experience was top-notch. Justin Van Hoven went above and beyond to ensure that the car met all our needs. From the very beginning, he was incredibly responsive to my emails, answering all my questions before we even stepped into the dealership for a test drive. Justin was easy to talk to, relatable, and genuinely invested in making the process as smooth as possible. He stayed late, worked with us to get the car fully detailed, provided a second key, and even made sure we left with a full tank of gas—small but meaningful touches that truly set Justin and this dealership apart. If you're looking for a stress-free car buying experience with a team that truly cares, I highly recommend Mercedes-Benz of Fredericksburg—and definitely ask for Justin!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Went to Service area Jan 2025 to get help with features
Went to Service area Jan 2025 to get help with features of my 2025 GLC300 Coupe. Mohamed did a great job. Also, I needed assistance with the lock on one of the doors. Kasey did an amazing job. He was efficient and very pleasant. Great job! Jacqueline
Went to Service area Jan 2025 to get help with features
Went to Service area Jan 2025 to get help with features of my 2025 GLC300 Coupe. Mohamed did a great job. Also, I needed assistance with the lock on one of the doors. Kasey did an amazing job. He was efficient and very pleasant. Great job! Jacqueline
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Feb 13, 2025, I went to the Service Area to drop off my
Feb 13, 2025, I went to the Service Area to drop off my 2025 SUV because I received a text alert, sharing an issue with the battery. When I arrived, Jorge helped me on the spot. He explained the issue and assured all was resolved. As a result, I did not need to leave my car. This was so awesome customer service, because I did not need to get a rental and come back the next day. Kasey was amazing and helpful, too. He displayed excellent customer service by topping of my fluids. Thank you, both, very much!!
Feb 13, 2025, I went to the Service Area to drop off my
Feb 13, 2025, I went to the Service Area to drop off my 2025 SUV because I received a text alert, sharing an issue with the battery. When I arrived, Jorge helped me on the spot. He explained the issue and assured all was resolved. As a result, I did not need to leave my car. This was so awesome customer service, because I did not need to get a rental and come back the next day. Kasey was amazing and helpful, too. He displayed excellent customer service by topping of my fluids. Thank you, both, very much!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair