Mercedes-Benz of Fredericksburg Hours
Mercedes-Benz of Fredericksburg is part of the Huber Motor Cars group where we are "Driven to a Higher Standard." Our se
rvice and parts team employs certified technicians with the expertise to keep your Mercedes or Volvo running at peak performance. Our mission is to sell great cars and deliver excellent service with absolute integrity. Stop by and check us out.
"We offer a great selection of Mercedes-Benz vehicles, all makes of pre-owned vehicles plus parts and service."
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Buyers beware, there is damage to the roof the 2017 sprinter posted buy this dealer, VIN: WD4PE7CD3HP382900. Drivers side roof is dented with three feet... of paint missing, rust forming, and seams appear to be compromised. Wasted a day driving 5 hours to purchase; dealer claimed to be unaware of the issue. The dealer would not repair nor, would they reduce the price enough to cover the cost of repair.
I apologize for your experience Mr. Stackhouse. I looked into this before responding and was informed that a ladder was required to see the damage on ...the roof because of the vehicles height. (Sprinter high roof van) We were in fact unaware of this damage and appreciate you pointing it out to us. We are currently having this concern repaired to avoid any future issues. If you would like to contact me directly to discuss further, you can reach me at 540-373-5200 Jeff Riddle, General Manager. Thank you for your feedback and I'm sorry you came from so far away for the van to not meet your expectations.
I'm very disappointed in this dealership. I recently bought a brand new 2020 GLS450 SUV which had extended stain damage to the roof. I brought it in more... than 3 times in the first month (for a total of 15 days at the dealership). They took apart almost the entire interior, replacing parts, and it is still not finished. At this point, my request was to have the car entirely replaced since I have not used this car at all and it already has had so many problems. I asked if they could give me an extended warranty in case something breaks due to all of the replaced parts if they could not give me a new SUV. They did not want to honor any of my requests. I talked to my lawyer and he advised that they should replacing the SUV with a new one as it was serviced so many times within the first month. I told this to the GM, Jeff Riddle, and he responded "Do you think you're a big shot? We have better lawyers." I just bought this new car and my only request was to get what I paid for, a new car. I'm so disappointed with the GM and customer service.
There are quite a few important details that Mr. Mihalcea has left out of his review. Sorin Mihalcea purchased a 2020 GLS450 from us that had cosmetic... stains on the headliner. We were very apologetic and ordered a replacement headliner. While Mr. Mihalceas vehicle was having the headliner replaced, we provided him with a complimentary GLS450 to go to Myrtle Beach, SC. We also offered to bring him his completed vehicle by flatbed to Myrtle Beach. After detailing his vehicle inside and out, we applied a complimentary protection package to his interior and exterior for Mr. Mihalceas inconvenience. We also offered Mr. Mihalcea a $2,100, 3 year complimentary maintenance package. Everyone involved with Mr. Mihalcea was 100 percent professional and helpful. Only after Mr. Mihalceas continued bullying for additional free warranties in excess of $4,000 and bringing up his lawyer repeatedly, were we forced to end the discussion.
Great sales staff very helpful. Discussed vehicles features. Did not pressure me during the sales process. Listened to customers concerns and provided... great overall service.
Purchased a CPO Volvo from Huber Motor Works Volvo. It was a quick and easy process. Their prices were competitive, which brought me to Fredericksburg... (traveled from out of town). I would recommend checking out this dealer if you are looking for a seamless buying experience. Jake (salesman) and Tyler (finance) were friendly and enjoyable to work with. Would definitely consider coming back for another vehicle.
Thank you so much for taking the time to write such a thoughtful review of your experience with Jake, Tyler and Mercedes/Volvo of Fredericksburg. We r...eally appreciate customers such as yourself and hope to do business again in the future!
This was the second pre-owned car purchase we made from Huber. Robert Wilhite our sales associate was great again. No pressure and very customer-focus.... The buying process was easy and hassle-free.
Thank you so much for the 5 star review Anthony!
Everything was explained to us. We were told about all the options that we had. This is our second car with Teddy Parker and we couldn't be more pleased.
David, Thank you for taking the time to give us a 5 star review. We appreciate your business!
Drove off in a lovely porsche and couldn’t be happier with Ryan, the salesman who helped me along the way. Make sure you take River Rd for your test drive.... Great dealership and not pushy.
We are very happy that you love your new Porsche! We are Porsche fanatics here and fully understand the joy you get every time you get behind the whee...l. Thank you and enjoy that car!
We came in not sure if we would drove out with a car, Robert was a Pleasure to work with. My wife got the car she wanted.
Thank you for the kind words Daniel!
Awesome service from start to finish!! Highly recommend!! Robert was very helpful and wonderful to work with as well as all others who helped in the... buying process.
We appreciate the 5 star review of your experience with us. Thank you for your business!
Mike Wilkerson helped us with our purchase. He listened to our concerns and was receptive to our needs. Would recommend this sales person for any one who... likes low pressure sales person.
Thank you Richard for your positive review as well as your business!