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Carisma Auto Group

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (28 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (28 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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They really worked with me

I had a great experience with Carisma. My car is great and I love it. They worked with me and helped me find what I was looking for. I tell everyone if they want a great experience finding a car, go to Carisma.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Went to look, ended up purchasing

Carisma has really nice cars. I went to the dealership to just look at a vehicle and they actually did not have the one I wanted but found another on the lot. The process was good and I am well satisfied with my 2008 Infinity. I traded in my car and I thought the offer was a good deal.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you Mary for your business. We are pleased that you had a pleasant experience. Thank you again and please refer us to your friends and family.

I recommend this dealer to everyone

I bought my car from this dealer and I will continue to buy my cars from them. Everything was good and everyone that helped me was friendly and I tell everyone to buy their cars from them. I drove from Miami to Tampa because they had the car I was looking for.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Tony and Liz are great!

Before calling Carisma I had inquired other dealerships about cars and it took them a long time to get back to me. NOT CARISMA, THEY WERE QUICK! Carisma called me back even before I had a chance to ask another question. They were prompt and I work kind of far from the dealership and it was taking a long time to get there and Tony stayed and waited for me. I dealt mainly with Tony and Liz. They were great. Liz was very patient with me since I was having trouble getting the information she needed to complete the process. It was just a great overall experience. The only thing that shocked me, and this isn't a reflection on Carisma, was that I didn't know I had to pay an additional fee for the tag. But I will definitely recommend Carisma to my friends and family.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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I am happy

I bought a car and my experience was great. I picked out the vehicle I wanted and Carisma made it happen. They found some issues with the car but they ordered the parts quickly and with no hassle. I'm just waiting for the parts to come in.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Bought a 2008 Lexus

I had a very good experience with Carisma. I recently had a career change and usually it would be a hassle to get finance approved. Carisma actually had 2 or 3 banks willing to approve me. That was a plus.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 3.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Unusual positive experience

The car buying experience is frustrating, however, Carisma was quite the opposite. The quickest process was the finance, Tony made it happen even though my credit score is low. I felt like it was an unusual experience because buying a car can be long and I was pleasantly pleased with how quick it took.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you Daniel for your positive review. We hope you will come to us again when you are ready to purchase a vehicle again. Please remember to refer your friends and family to us.

Great car buying experience

Great customer service. I have bad credit, but Carisma was able to get me approved with affordable payments. There was a scratch on the rear bumper which they took care of it with out charging me. Thank you guys. Ece Yamac

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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