Carisma Auto Group

1.8 out of 5 1.8

Reviews

1.8 out of 5 1.8
23 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 1.0 out of 5
    October 6, 2019

    Worst experience I’ve ever had at place of business. Tolga is a salesman there and is a horrible liar and only cares about making a sale. He’ll say anything... to get you there and if you don’t like the vehicle he acts like you don’t exist. Don’t trust him or anything he says. Please stay away from this place. STAY FAR AWAY!!!

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 1.0 out of 5
    September 14, 2019

    Worst car buying experience I have ever had. Dont trust the word of the staff here because they will not hold it. Bought a car, before purchase it only... had 1 key, sales manager said "no problem, we will get it cut and shipped to you, no problem." He had bought the cheapest key ebay had to offer and sent it to me uncut and un-programmed of course. He said to take it to home depot or Walmart and have it cut for $5, and of course they don't cut these kind of keys. Give them another call after running all over town to hardware stores and lock smiths, everyone telling me to go to the dealer. They say ok, go to the dealer and we will pay the bill. Dealer says the key I was given is not going to work, need a real ford key, total comes to $218. Go back to the dealer to get reimbursement and he didn't want to pay it and said the very most I can do is give you $100, great more money wasted to this no good dealer. Do not trust them, they will tell you anything you want to hear to get the sale.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • February 9, 2018

    I contacted the dealer about a Ford Transit that they had advertised. I went there and looked at the Transit and bought. T am satisfied with my experience... with the Dealer.

    4.0 out of 5
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    3.0 out of 5
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    4.0 out of 5
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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    June 10, 2019

    The truck to much damage. Tolga arisoy don't good service dealer ship no great working old cars a/c no service .bad bad bad bad bad?

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 3.0 out of 5
    October 9, 2017

    Very nice website. However, I sent an email msg requesting updated pricing info via the cars.com link. I've never received a response from the dealership.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 2 found this review helpful. Did you?
    Dealer Response

    We apologize that no one reached out to you. Our goal is to provide quality and rapid service to all put customers. Thank you for letting us know. Pl...ease give me, the owner, a call directly call at 813-270-4425. Let us make this up to you.

  • 5.0 out of 5
    August 27, 2017

    Carisma auto group has give me one of the best customer service expierence I have ever recieved. Very friendly and helpful on helping me chose the right... car for me. And very patient as we switched back forth between multiple cars. The whole charisma staff is amazing especially Sam.

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    5.0 out of 5
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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    August 22, 2017

    A greatc car unit for buyers. They make it easyto find a good car.

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    May 13, 2017

    Sales and finance department was out of this world will be purchasing another car with this Company Thanks so very much

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    February 3, 2017

    We came down just to look, and everyone was so pleasant and low pressure that we ended up buying the same day. They got us the payment we wanted, worked... with our terms, and did it quickly and efficiently.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    December 2, 2016

    Honest and straightforward.. helped me out with my first car from a dealership and blew expectations out of the water..dont make a mistake going to someone... that you're skeptical about. THIS is your next destination for a car!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
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