Jimmy Vasser Toyota of Napa

It was a wonderful experience purchasing a car from this dealership. I highly recommend them.

Will Cress and Lucas Will Cress and Lucas Wurz were both terrific and gave me excellent and very courteous service. Will explained everything in detail and answered all of my many questions. They were both very helpful. They gave me a very good trade-in and an excellent price for my new 4-Runner. I would be happy to recommend them to anyone!

I don’t normally give reviews, but this time I feel the need to give a review. I have been buying cars trucks and SUV’s from Jimmy Vasser Chevrolet for more than 10 years now and the one person I’ve come to rely on Is Lucas Wurz, he goes out of his way to make sure I am satisfied and treated with respect. Lucas always get me the best deals on buying a new car and he give me great deals on my trade in’s. He also treats all customers like family, he is honest and trustworthy and he will go out of his way to make sure your buying experience is a great one. I have never had a dealership treat me as well as at Jimmy Vasser and the main reason, because of Lucas Wurz who is the General Manager of not only Jimmy Vasser Toyota but also Jimmy Vasser Chevrolet. You won’t find a better dealership than Jimmy Vasser and that’s all because of Lucas Wurz and his team of experts. If you’re looking for a New or Used car then look no further then Jimmy Vasser and ask for Lucas Wurz you won’t be disappointed whatsoever. Thank you Lucas for all of your help and for being the best General Manager ever!!!!!!!

I purchased my car from them so of course I go in for maintenance. Had my car serviced and was told that my front brakes were installed incorrectly, and that it would cost over 800 dollars to replace them. I had new ones installed in February. Took it in to Big O and they told me the brakes were totally fine and there was just a small piece that had popped out (which apparently is normal). Funny how Jimmy Vasser wanted me to pay them an insane amount for virtually nothing. Beware when you have the service your car because they will try to charge you for random stuff just to make more money off of you. Very slimy and dishonest service.

My family and I purchased a 2017 Ford Mustang from them and we believed that this was a serious and professional business. I don’t recommend them. Be careful because they don’t disclose the accidents on the vehicles. No one disclosed that the Mustang had two accidents and one of them was a serious one causing an air bag deployment. They also lied about how the car ended up on the lot. We were told that a young lady traded it in, but they actually bought it from an auction. What really upsets me is how they can lie to your face for money instead of just being honest with the customers. Yes, part of it was my fault for not getting a carfax report, yes they cheated me, but will I come back to buy from them again? NO, I WILL NOT! I DON’T RECOMMEND THIS DEALERSHIP EITHER.

My husband and I got vehicles from Jimmy Vasser Toyota 4 months ago. I am leaving my review now to actually let you know the quality of vehicles they’re selling off the lot. DO NOT BUY FROM THEM. They’re nice, and have great customer service, but that’s about it. I got a 2019 RAV 4 with 9,000 miles on it and in a week it needed to be serviced for the front transfer case. My husband bought a 2019 Jaguar F-pace and after 2 months we had to replace the battery because it kept dying. $500 down the drain! We thought that would be the end of the problems, so we drove it on our road trip to our home state, MT. Two days after being in Montana the engine light comes on and of course there are no mechanics nearby that works on a Jaguar. Long story short, they do not sell reliable cars. They will break down on you 6 months or less. The absolute worst decision we ever made and we will tell all our friends and family to never do business here.

If I can rate negative stars I will. I recently bought a car from this dealership. They do the transaction very quick, they let you out of the dealership after the sale without papers its all in the USB , sounds hi-tech right? but BEWARE,,, when I asked the finance guy Indealt with for my file to he sent to my email I found out there were 7 pages added documents in my sale file that I did not sign, in short they FORGED! my signature for the tire protection, etching, gps (extra cost) . I tried to reach out spoke with general manager (Lucas) he insisted those are my signatures, even told me he is 100% sure those are my signature, inspite I have proof my signatures were forged. I DO NOT RECOMMEND THIS DEALERSHIP, because the general manager condone such acts. FORGERY.

I was disappointing in them in the past because of past purchases, went to them One last time I came back to Jimmy Vasser and am very satisfied with our purchase because of Lucus Wurz, he made sure this time we were treated fair and made us a great deal, bought our car for more than I paid for it and lowered the price of the vehicle we purchased more than $7000. We are very please by the deal we made and happy with the way we were treated this time and Lucus went out of his way to make us happy and we are thankful to him for a very pleasant experience.

Made an appointment and drove over 1 hour to see a car that was listed as clean and accident free. Upon looking at the car it is obvious that it was in an accident with significant front end damage, pieces of the grill were actually cracked and missing and the frame was not aligned (the hood did not properly meet the edges of the car, the scratches were not even sanded out they were just painted over....then we were further insulted by the ridiculous low ball offer for my trade in. Would not recommend this business or consider them trustworthy.

For years I've bought cars from Jimmy Vasser, and I have bought 7 vehicles from them in good faith even though I've been lied about the deals they promised. about a moth ago I called Lucas Wurz and asked him what I can get as far as a trade in for my vehicle, he knew the make and the model since I purchased it from them and he promised to check it out and he would call me back as soon as possible and a month has gone by with no return call, this has happened more then once with Lucas. This dealer has no respect for its returning customers especially after they purchase from them. They only care about making the sale and after you as a return customer aren't worth the effort. This dealer has made may errors especially in their favor and treat returning customers like garbage. I have been a loyal customer but they have no loyalty towards returning customers whatsoever and I am fed up with all their disrespect and lies. P.S Their service department is rude and disrespectful, that's why I never get my cars serviced there.