Jimmy Vasser Toyota of Napa Hours
In 2005, Jimmy Vasser embarked on a huge project of building a standalone, dedicated Toyota Dealership. On December 2, 2008, our hardwork was complete.
With over 25,000 square feet, state of the art Service Department and nearly 4 acres of vehicles, we are proud of our new dealership in Napa.
Our customers love the covered service drive, free wi-fi, relaxing waiting area,fresh baked cookies, free snacks, sodas, coffee and more. The atmosphere is open and inviting, warm and comfortable.
Come see for yourself why we've been voted Napa Valley's #1 dealership by KVON magazine Best of...
"Our family Serving your family for over 20 years!"
Wheel Alignment (4WD)
$99.95 and up*
Check Engine Light Diagnosis
They were very quick to respond to my inquiries. Very good with answering my questions. They both call and email me to follow up with me in regards to... my suv search.
they lied about having a car and could care less about it! They made us wait over 1 hour saying they could not find the keys- turns out the car was not... even there-this is after they emailed and called 2 hours earlier stating they were waiting for me!Stay Away!
I went to Napa Toyota looking for a used NEW car for myself. Let me tell you, I was in and out of there much more quickly than expected. Lawrence exceeded... my expectations in a "car salesman" you just don't get that "pressure" feel with him. He's there to do his job and most of all help. He definitely allows you to express exactly what your looking for and will do his best to find it. Lucas and Jill were just as amazing! They helped with the process that made everything run so smoothly. Thank you for making the process enjoyable.
I went with CASH to buy the car that I was told was at the dealer- Had an appt, took the day off work and drove almost 2 hrs. Upon arrival, the dealer... was not only not ready, but claimed they could not find the keys. People scrambled saying they might be at another location for 1 hour- then I was told they could not even find the car! They asked- do you want to see a silver one? Now they do not even contact me back as I asked they please let me know about the car! Very poor way of doing business!
Napa Toyota never ceases to amaze me at how poor their customer service is. My husband called in today to see if he could order a bed cover for our truck.... The person who assisted let him know that we would have had to purchase a truck that had already included a bed cover and referred him to some place in American Canyon that he could call. My husband then called the Petaluma dealer ship where we had initially bought our truck and they did tell him the same thing BUT also offered to check around to see if there was something compatible there at the dealership for our truck. Best decision we ever made was to go out of town to buy our truck!
While the dealership and its service are what you would expect, and sometimes better, this dealership is lacking in one area. I had to pick up my vehicle... in the morning so I could be to an important meeting by 9am. After waiting 18 minutes for my planned shuttle, I called to see what was going on. Apparently the shuttle person hadn't looked at the note the dealership gave him and was outside of town at the airport. This left me with little time to find an alternate way of getting to my meeting. The people are nice, but don't rely on their shuttle service for pickup, especially if you're on a tight schedule.
Bought 2 cars from this dealer and this is the best car dealer not just Toyota but car dealer. George in sales and Jim (manager) always go above and beyond!!!... Honest, helpful, and just awesome!!! I recommend this dealer to anyone looking!!! George and Mario in sales are great and the manager Jim really exemplifies what/how a car dealership should be!!! 10 stars out of 5 start there that good!!!!
Bought a trd pro and could not be happier!! George in sales and Jim sales Mrg are awesome. Did everything they said and more!!! Great service and great... people!! Defiantly recommend if your looking to buy a car!!!
I worked with George in sales and Jim the sales manager. One of the best experiences I have ever had with a car purchase. They did everything they said... they would and more! Excellent service and great people, I defiantly recommend this dealer and working with George and Jim if your looking to buy a car!!! Bought a Tacoma trd pro and could not be happier with the people, the purchase experience, and the truck!!!
I bought a new 2015 Toyota RAV4 on December 1st and was most impressed by the informative young sales consultant Greg Power who explained and answered... every question so well; further, the purchasing and financial details were so carefully and professionally handled by Jaime Torres that it was a indeed a pleasure; and lastly, Duncan Lautze was great with even further advice in the Parts Dept. The entire team was just great in every respect and what I had dreaded as an endless afternoon of haggling (as I have experienced elsewhere!) was replaced by a really pleasant, highly professional experience. Highly recommended. And am I pleased with my purchase? Absolutely! Dr. James K, Napa