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Hillside Automall

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (1,582 reviews)
2018 consumer dealer award
View 1 awards
2018 consumer dealer award

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (1,582 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Hillside Automall from DealerRater.

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Very helpful

Ricardo was very helpful and accomodating throughout the experience. I will recommend this dealership to anyone who want to purchase a car. Everyone is working together for the customers.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Fast and easy

It was great start to finish, everyone was friendly and helpful. They help me find a affordable car. And stylish enough for my needs. Ricardo was amazing

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Aaron was amazing...thank you sir

I must say it was a pleasure coming here to hillside auto. Aaron was very helpful and informative. Anyone looking to come here ask for Aaron !!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Wishing you a great day until the next time we meet.Tiff J, thank you for taking the time to leave us feedback.

awesome

jay t great salesman treated me with respect made me feel very comfortable as did the entire staff very helpful and knowledgeable very friendly and helpful i would like to thank jay t and the staff for making ny experience awesome.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Great service

This was a great dealer . Helpedd with everything and no problems. They make sure they explain jn details and leaave you satisfied... would recommend to anyone .

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Aaron was the best...EVER...Had fun

Had a great time at Hillside Auto Mall...Got what i wanted the way i wanted..God Bless you Aaron and Jay for your help....You Guys are the Best

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

We always love to receive great feedback.Eva Vincent, thank you for leaving this detailed feedback about your experience with Hillside Auto Mall.

This place and staff is awesome !!!

I just got the car and it's amazing and not only that the staff is amazing too! They really help you. I delt with Recardo and Kasandra both very good people! Thanks guys.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Bait and Switch Dealer

I visited the second week of November 2016. This is an absolute bait-and-switch dealership. They have cars on their website that aren't even in their lot. I drove 40 minutes to them because I was in contact with a representative for 3 days and was told the car was available (bait). When I arrive, they tell me that the car is in another lot in Long Island and they are working on getting it over to this lot today. Then after 5 minutes, they tell me the Long Island lot sold it over the weekend. But hey, "we have other cars similar to it," (switch). Bullsh**. They list an appealing car at a good price on the website, even tell you they have a "Veteran's Day sale" and then they tell you that car is gone so they throw other cars that are less appealing and much more expensive. I felt so disrespected. Another thing, they rush you in the office and have you sign papers before you even check out a car. Why couldn't I see the car? Because, "it is in Long Island." I told him repeatedly not to run my credit because of hard hits on my credit and guess what? He comes back from the back with my full credit application. Even after he assured me that they were small/soft inquiries on my credit. I checked Credit Karma...they put 3 hard inquiries on my credit report. Thankfully the dealer I went to later on that day to buy my car of interest had my credit union and I was approved. I was interested in a 2014 Ford Fusion SE Ecoboost, 1.5L engine for $10,999. This car was on their website and craigslist as being available for $10,999. After everything played out as explained in my first 2 paragraphs, they tried switching me to Toyotas and Hondas for $15,000. I told them nothing else interests me. They kept telling me that past buyers have complained about the Ford's transmission and I should not consider Ford. They are just so full of garbage. If you have also been fed these lies about cars being available and then told it was sold when you arrive, don't hesitate to leave a review.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Great car buying experience

I am so happy with my car purchase. It was a pleasant experience at Hillside Auto Mall. The staff was so courteous and professional. They made me feel welcome and I went through the process with ease. The person who took care of me (ELI) did a great job in making me feel welcome. Im sure I will be back at this dealership soon. They are awesome.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Eli was great!!!

Customer service was great. Got me in and out and into a great car. Eli was very helpful. Jay got me a great monthly price and I'm happy.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.