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The salesman went against stated company policy which caused much misunderstanding. The salesman was unconcerned with returning my texts of calls. A call... to the manager found him hostile and very abusivetwards me. He did not have the facts, nor did he care to get the facts and went so far as to imply I was lying. Don't buy from this dealership because they don't care about you.
I had a great experience purchasing my new Corolla.Mark Dunbar was my salesman,and he made the purchase very smooth.I look forward to doing business at... Eastern Shore Toyota again. Julia Lochrico
salesperson was not what i was used to dealing with. Zero pressuer, no repeated callc. Honest and very helpful
Great dealership, no pressure, very friendly staff!!!!!!
Our experience with Elimar Rosenbohm was wonderful. He was knowledgable, professional and courteous throughout the entire buying experience. We have... purchased dozens of new cars, and Elimar was by far the easiest sales person we have dealt with. His manager Kevin was fantastic as well. We have both been in management positions, and learned a long time ago that a manager is only as good as the people he manages. Kevin and Elimar are a shining example of excellency!
Completely satisfied with service results. I always enjoy Eastern Shore Toyota's comfortable and relaxing customer lounge while waiting for service to... be completed.
Completely satisfied with service results. I always enjoy Eastern Shore Toyota's comfortable and relaxing customer lounge while waiting for service to... be completed.
My most recent visit to Eastern Shore was for a new set of tires for my Highlander and to have it serviced. It was early in the a.m. and a line had formed... for the service lane. Rather than have me wait outside, a service writer came outside the building to register me and to get my services started. Mid-way through, I was personally contacted by the same service writer who gave me a progress update. Once again, Eastern showed their dedication to good customer service. Kudos to you!
Jerel was excellent! He was patient and understanding! He definitely made the process smooth and easy going! I would definitely recommend Eastern Shore... Toyota!
We could not be happier. The vehicle was immaculate, both inside and out. The staff went above and beyond to make our buying experience a success. The... dealership was clean, friendly and inviting. The website was bright, user-friendly, and informative. Our only regret is that we live three hours away and can not easily take advantage of their after-purchase services. Thank you Eastern Shore Toyota for an enjoyable, no-hassle experience!