Eastern Shore Toyota

Reviews

4.4 out of 5 4.4
37 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 1.0 out of 5
    October 29, 2018

    Employees of Eastern Shore Toyota do not know what they are doing. They seem to know less about vehicles than the average grade school student. Customer... service does not exist.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 1.0 out of 5
    May 21, 2018

    The salesman went against stated company policy which caused much misunderstanding. The salesman was unconcerned with returning my texts of calls. A call... to the manager found him hostile and very abusivetwards me. He did not have the facts, nor did he care to get the facts and went so far as to imply I was lying. Don't buy from this dealership because they don't care about you.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • November 20, 2011

    salesperson was not what i was used to dealing with. Zero pressuer, no repeated callc. Honest and very helpful

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    June 13, 2017

    I had a great experience purchasing my new Corolla.Mark Dunbar was my salesman,and he made the purchase very smooth.I look forward to doing business at... Eastern Shore Toyota again. Julia Lochrico

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    April 28, 2017

    Great dealership, no pressure, very friendly staff!!!!!!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    April 27, 2017

    Our experience with Elimar Rosenbohm was wonderful. He was knowledgable, professional and courteous throughout the entire buying experience. We have... purchased dozens of new cars, and Elimar was by far the easiest sales person we have dealt with. His manager Kevin was fantastic as well. We have both been in management positions, and learned a long time ago that a manager is only as good as the people he manages. Kevin and Elimar are a shining example of excellency!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    April 26, 2017

    Completely satisfied with service results. I always enjoy Eastern Shore Toyota's comfortable and relaxing customer lounge while waiting for service to... be completed.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 5.0 out of 5
    April 26, 2017

    Completely satisfied with service results. I always enjoy Eastern Shore Toyota's comfortable and relaxing customer lounge while waiting for service to... be completed.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 5.0 out of 5
    April 23, 2017

    My most recent visit to Eastern Shore was for a new set of tires for my Highlander and to have it serviced. It was early in the a.m. and a line had formed... for the service lane. Rather than have me wait outside, a service writer came outside the building to register me and to get my services started. Mid-way through, I was personally contacted by the same service writer who gave me a progress update. Once again, Eastern showed their dedication to good customer service. Kudos to you!

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 5.0 out of 5
    April 18, 2017

    Jerel was excellent! He was patient and understanding! He definitely made the process smooth and easy going! I would definitely recommend Eastern Shore... Toyota!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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