Mercedes-Benz of Arrowhead

I don’t like to give bad reviews, but the Mercedes-Benz USA Arrowhead dealership’s service department has provided one of the worst experiences I’ve ever had. For a milestone birthday, I purchased an Mercedes Benz. It’s always been a dream of mine to own one. My battery died and I scheduled an appointment with this dealership to have it checked. They installed an AFTERMARKET battery in my car and I’ve had nothing but problems with my car since. I’ve had to bring my car in for service now twice this year and now my car is inoperable. This is just a small example of the subpar service received. I wouldn’t expect this level of service from such a top tier automotive brand like Mercedes Benz. Such a disappointment. As a woman who is a customer, I feel disrespected, unheard, and disregarded. I have a laundry list of issues with this dealership. Please don’t waste your time here. You will regret it. I wish I would have read the reviews and Better Business Bureau rating before doing business with this dealership.

I had a Negative experience. the way they operate it’s not right. It’s unacceptable

Went to this dealership for warranty work on Known faulty electric brake pump and pedal went to the floor in stop and go traffic. Mercedes has 25 year recall if they fail and has stored code. This dealership said my calipers were rusty and they could go any farther untill I paid to have all calipers, brake pads , and rotors replace at a cost of over $2700 dollars then they would test and look at the faulty pump with no quarrantys to replace or repair. I will never take my car or business to this dealership. When I picked up the paper work only says front calipers need replaced due to visual inspection with no cost on the paperwork. This dealership is not honest and not in the best interest of the customer.

I was told that my car 2018 have very bad breaks and I have to pay to fixed 750$ but I took car too other shop and they told me my brakes are very good and In good shape so sorry for people they believe them when they said that something wrong with they car but they just want to take money shame on them .I never going to back to them

On my second cR and a new service writer. Ryan is great and has given me outstanding service. His service has been outstanding in the short time he has been helping me

Our problem was fixed quickly, even though a shortage of parts required shipping parts in from another dealership. We were under a time lime due to a family health problem and Adrian stayed with our unit, getting required parts shipped in twie, to get us on the road again.

Salesman was great. Backend process especially service department is the worst experience of any dealer I have ever purchased from. Svc Manager was to busy to even stop by after expressing my poor experience to sales manager Tom Yerdly. The lack of communication between the sales and service led to lack of information at my appointment. When the service advisor acted like it was not her fault, her condescending attitude spoke louder than anything they could do correctly. When I picked up my vehicle, what was supposed to have been completed was still not done when asked if the advisor had looked at the vehicle and receiving an affirmative response, I mentioned the badging not being correct on a CPO 2020 MB. Maybe not a big deal but the little things count. Will never return to Arrowhead MB for service again. With a 65k vehicle, I would expect to be treated as a valued client. Love the MB product. Hoping for better service in Scottsdale.

The best car-buying experience I ever had! Michael Sobczak is a gentleman and a very respectful salesman. There was no pressure at all. He is very funny and entertaining as well! Best dealership experience ever! Eased all my fears!

This is our third Mercedes Benz we purchased from this dealer , I cant say enough good things about this place, not normally something people say about a dealer ship. But from sales to finance to service everyone has been exceptional. First my sales rep Lane Rodgers the best, he’s my sales person for life, Thomas used car manager was great , Todd in finance just awesome , these guys go over and above to get stuff done. Again the best car buying experience ever, easy and quick no hassle in and out. I’m so glad we found this dealer, I’m Mercedes Arrowhead for ever.

Had my van in 4 times for a mirror that the glass wiggles. Still not fixed. Transmission doesn't downshift correctly. Not fixed. Navigation can find my home address. Navigation is not worth the money. Use Google Map that at least works. Vibration when decelerating. Never did tell me what that was about or even try to look at that problem. At first, would have purchased it here but they were unable to get the van I was looking for. Now I would not recommend buying or servicing at this dealer.