Van Syckle Kia

I bought a 2011 Kia Sorento EX at the end of 1/2015 from Van Syckle Kia in Bangor. Within 20 minutes of leaving the lot I noticed the front struts needed to be replaced, which they did for free that same week. Fast forward to today 5/26/15... the oil pressure switch is faulty, which spewed the $75 synthetic oil change I just had done 1000 miles ago all over the ground, there needs to be some other suspension work done, this is the 4th major component to fail in the last 4 months and all I was told is that the powertrain warranty they talked me into rolling into my loan does not cover this $350 repair! They told me the warranty would have my back if anything went wrong so I spent the extra $1000 on it. I’ve only made 4 payments on this vehicle and they are unwilling to help me?!! They offered me a 15% discount on the repair. I will never do business with these people again. Not ever. They sold me the vehicle and warranty under false pretenses that I would not have to worry about car repairs for quite some time and that they would be covered by the warranty only to turn around and weasel their way out of it in the end. Ive notified my financier. I've filed a complaint with the BBB and am currently looking for an attorney to get me out from under this lemon of a vehicle.

My father brought my kia in for me for an oil change and to check out my front end. It was quick process and easy fix when kia identified my issue. Very friendly customer service

I was greeted politely and treated the same. The representative explained everything to me and the work on my vehicle was done to my satisfaction. My car had been "keyed" and their employees did a wonderful job in buffing and removing almost all signs of the damage. I was very satisfied with the work and the way I was treated by their employees.

Our sales guy, Jeremy, was great. We stopped in out of curiosity, as I have never owned a Kia vehicle before, and he made the experience great through out the process and not only convinced us that we should own one but got us very excited about it. The car is beautiful and I was very happy with my experience.

We really appreciated the time our salesman Jeff took to get us into a vehicle. He made sure we were very happy and left there with a car we were happy with!

Everyone was very friendly and helpful, they answered all my questions and I feel everyone I worked with went above and beyond most sales persons from other dealerships. Chris Aquilina took extra steps making sure that I understood all the controls on my KIA Serento.

The customer service was excellent. The sales staff made sure we got exactly what we were looking for in a new vehicle. Great selection of high quality vehicles to choose from.

The attitudes of the sales pEople. Everyone i walked by smiled and said hi. It was buSiness but yet it wasn't "stuffy"... i felt i was treated with respect. I really couldn't have dealt with anyone better then Kyle and Ryan. Thank you.

Sales consultant John Costello is very professional and did an excellent job in guiding my wife and I through this new car buying experience. I was not yet in the market to purchase a vehicle, but after talking with John at the Bangor Mall and having him show us the Souls in the mall, we became more interested. The financial incentives that John explained to me later on over the phone that I qualified for is what sealed the deal.

All the people are very friendly and helpful, and while they are salespeople and service people and want to sell and fix cars, I feel they are very honest for the most part.