Wallace Imports of Johnson City

My husband and I just purchased a new 2026 Subaru Crosstrek with a trade-in and this was the best experience with a dealership we ever had in our lives and we saw plenty of dealerships in the last 50 years.. Starting with the first communication which was Ms. Holly, with the meeting and paperwork with Ms. Erika and the finances documentations with Mr. Joey. All 3 of them were professional, knowledgeable, customer friendly and they all went the extra mile to please the customer by explaining every detail we asked. They also have a follow up after the sale making sure all is going well. Thank you all, we love our new car and will recommend your company to everyone I know they are looking for a vehicle. This dealership staff is doing a win-win for everyone, they are fair, trustworthy and want to keep customers long term. We came from NC here and we both are impressed with everyone's service and we highly recommend them.

My husband and I just purchased a new 2026 Subaru Crosstrek with a trade-in and this was the best experience with a dealership we ever had in our lives and we saw plenty of dealerships in the last 50 years.. Starting with the first communication which was Ms. Holly, with the meeting and paperwork with Ms. Erika and the finances documentations with Mr. Joey. All 3 of them were professional, knowledgeable, customer friendly and they all went the extra mile to please the customer by explaining every detail we asked. They also have a follow up after the sale making sure all is going well. Thank you all, we love our new car and will recommend your company to everyone I know they are looking for a vehicle. This dealership staff is doing a win-win for everyone, they are fair, trustworthy and want to keep customers long term. We came from NC here and we both are impressed with everyone's service and we highly recommend them.

I received a letter from this dealership stating they would pay me "well above market rates" for a trade in. The first offer they came back with wasnt even market price. "It took a lot of doing", and they eventually got me to the price I was looking for. BUT, there's always a catch. They tried to sell me a Crosstrek for over $40000, for which another dealership told me they had the exact same car on their lot listed for $32000. I highly recommend NOT wasting your time here.

Drop off Outland Tuesday after hours. Was told next evening service department was backed up from Memorial Day and did not get to our vehicle. - might be able to get to the vehicle Thursday. Thursday came and went - late Thursday vehicle was looked out finally and no battery was in stock and it would be Monday before they could get battery in my vehicle. I told them I would pick up vehicle Thursday evening and I’d go find my own battery. Service department called back and said now they all of sudden found a battery and the car would be ready next morning. Amazing how all of sudden after I told service department I would pick up my vehicle , look for my own battery, all of sudden it would be ready the next day. Additional , very little communication with the service department. - not kept in update on anything. Almost of my communication with the service department were initiated by me.

They did not reply to request on any details of the vehicle and whether it was still available.

Low ball on my car trade in at the bank the lone value is 10,000 thay was only giving me 2,400 for it I left and 2 months later the car I was looking at is still there.

Took a $500 deposit for an Outback Onyx XT. After we negotiated the price for trade and vehicle there was an issue with a fraud alert on Transunion which wouldn’t allow them to move forward. They did zero legwork to even attempt to make the sale or fix it. I get it resolved, inform them I resolved it and they refunded me without so much as a call or response to my text from salesman. I went to Wallace of Bristol where the same issue occurred and the salesman did all the legwork to resolve the issue with me right then and there. Was over and done with the sale process in no time and walked out with a 2024 Outback Wilderness instead. Highly disappointed by Johnson City; not to mention their inventory was terribly sub par compared to Bristol.

Just Another Used Car Hustler! Abstract: Super low offers on Trade-in vehicles and Super high prices on vehicles for sale!! Do yourself a favor and just drive right on by this dealership.

I went to purchase a car. The advertised price was $22,410 and the website stated that the sales price included the $699 doc fee. I offered the sales manager $21,000. He told me the best he could do was $21,711. I accepted the deal. Got to the finance department and I see the sales sheet where they added the $699 doc fee making the sales price back to $22,410. So when he acted like he was giving me a bit of a discount, he was actually giving me nothing. After walking out, I went to the sales manager and gave him my opinion on his shady practices and he wanted to argue with me, not wanting to admit what he done. I texted the salesperson, Eric James about the issue, and he had the nerve to tell me “I’m sorry you misinterpreted some things”. So I asked him to humor me and tell me what the point of taking the doc fee off only to add it back, but he wouldn’t respond. The sales manager was banking on me having not read the fine print on their website. If you do business with this dealership, please look carefully at your sales sheet. I’m wondering how many people have paid that doc fee that didn’t read the fine print on their website stating that it’s included. Buyer beware!!! I went back today to talk to a different sales manager to get the deal we agreed on. I got thrown out with a threat to call the police. 🤣🤣

Very professional and well run dealership. Quick, precise, to the point. I worked w Ryan Potter, who made the car buying experience pleasant. Thank you Ryan.