Wallace Imports of Johnson City

In my Cars.com search for the perfect car for me, I found a 2012 Grand Cherokee at Wallace Imports that checked all my boxes. I negotiated a bit on the... price, and my offer was accepted. But on a test drive, the check engine light came on. After getting it fixed, Glenn Landstrom, one of the managers, drove the Jeep himself, and the light came back on again. At that point, they decided not to sell the vehicle to a retail customer, which I greatly appreciate. I commend Glenn and the staff at Wallace Imports for their honesty and integrity in dealing fairly with me rather than trying to hide the problem and leaving me to foot the bill down the road.

I had a good buying experience with this dealer. Their internet sales consultant, Dani C., did a great job keeping in touch with me and answering my questions... while I was making up my mind about which vehicle to buy. My salesperson, Travis W, was relaxed, easy to talk to and knowledgable about the features of the vehicle I choose. I received free delivery of the car to my home, which was more than 50 miles from the dealership.

I walked onto the lot and the salesmen offered assistance. Between the two of them I found the exact Outback that I wanted and could afford on my budget.... They were friendly, non-demanding, and never put those stereotypical salesman pressure tactics on me. I went into the finance office and was shown my contract which was, as they had promised, the deal we worked out. Nothing new there. I was even called to come back the next day because they found a way to save me MORE money and they drafted a new contract. That phone call saved me over $1,300 and they could have easily allowed it to slip by. Needless to say, this was my best experience buying a new car and I would highly recommend Wallace Imports of Johnson City to all my family and friends. I got one of the safest vehicles to fit into a budget I can afford and I had a great experience buying it.

I bought my car with an out the door price lower then NADA value with zero down. I wouldn't say it was the deal of the century, but maybe the deal of the... day lol. Very friendly staff. I dealt with Glenn who was very nice. It was a 2 hour drive. Great dealer.

Worst Dealership ever! Buyer beware this place is horrible Purchased certified pre-owned VW atlas from them and they offered to deliver it to my home... in Georgia. When it arrived the vehicle had damage to the rear bumper. Before taking possession of the vehicle and signing paperwork I wanted to Speak to a manager about the damage. Danny Hubbard called me and we discussed a resolution, which he agreed to have their delivery driver bring the vehicle to VW collision center for an stimate. Once the estimate was ready Danny agreed to repair the damage and they provided me with documentation stating they would repair vehicle and provide rental car. Fast forward untill Tuesday of this week I call Wallace to let them know I was dropping vechile off and to figure out the rental car situation, Danny was on vacation so Joe Bryant took the call, he stated he didn’t know anything about the situation that he would call Danny and call me back, couple of minutes later he calls back and states he couldn’t get ahold of Danny and stated that he would reimburse me for rental. So the next day I dropped off my vehicle at collision center and pick up rental. Now this is when it gets crazy! Today I receive call that my vehicle is done and the collision center needs payment to release my car stating that there is a balance due of just over 1000 dollars, I asked why Wallace hasnt paid them yet and collision center states they can’t get ahold of them. So I call and again get joe Bryant. I tell him situation and he states that they are not paying the bill and I would have to wait till Wednesday after Christmas untill Danny returns from vacation to discuss this with him. Now I am stuck without my car for Christmas because the dealership is not willing to uphold there end of the deal. The crazy thing is Danny Hubbard has always been nice and courteous and I really did think this was a good place untill now dealing with joe Bryant which is the worst person I have ever dealt with.

I had a wonderful experience here and my salesman, Andrew Meyer, was terrific. I will definitely recommend him and Wallace Imports of Bristol to everyone.

I bought my new Forester at Wallace in Johnson City and Scott Bermingham did a great job and made it easy. Ask for him if you need a new car.

Joel Blevins helps us get are vehicle fast, he was nice friendly went out of his way to help. Don’t get anyone else he will get it done

Will never deal with a Wallace dealership EVER! Terrible customer service. I have never been treated so terrible. They don't return phone calls or texts... in a timely manner and they lie. I will go 100 miles out of my way rather than deal with them.

I WILL NOT ever buy from this place and will make sure no one I know does either. After a week of talking to a salesman I called and said I was on my... way to purchase the car we had been talking about, CASH deal. When I arrived the same salesman told me that he had just sold the car 30 min. prior. I had the cash in hand and he still could only tell me he would call me if the other deal fell thru, THIS is what he should have told the others looking because I had arrangements to purchase the car when I got there. (drove and hour 1/2 ) This is the sorriest situation I have ever had with a car lot.