Awful, bought a 2019 Mitsubishi Eclipse Crosstour. Car is cheaply made and just awful. Trying to get it serviced is like pulling teeth. What about people... that have to work during the day?
I highly recommend this dealership. They excel in professionalism. They greet you from the moment your tires hit the pavement, they warmly greet you... and make certain you are recognized. They go the extra mile for every customer in every way possible. My sales representative, Jessica Warner, is excellent in creating, maneuvering, and delivering her entire sale. She is meticulous, with the paperwork and expedited it quickly. She is very loyal and trustworthy to her customers also. I desired a 2018 rally red outlander Mitsuibishi.....they did not have one like this on the lot. Her manager, Al Ridgway, went to work and found one several hours away. They delivered it to the lot right away. Someone left at 7:00 a.m., to bring it to me. Alicia Kline, Service Advisor, & Steve, & others in service have been terrific, like family. As I drove off, Dylan Crilly, took photographs, gave me a HOLY kiss,and had Johnny Cash drumming out of the Sirus, a beautiful song. I also want to thank Thomas Nicolson, Field Manager, who assured me, I was fine with my insurance company, Erie insurance, who, to me, is the best insurance company out there to be found. They excel in service and compassion........THANK YOU 5 Star Mitsuibishi, you have given me Thee red carpet treatment the second time!!!¿¿¿¿¿¿r
I had recall work, oil change and tire rotation done today. I had a coupon I had received in the mail, they compared their pricing to the prices on the... coupon and got the work done for less than the coupon. The salesman and service department are always kind and courteous. I have a special needs son that always is treated so kindly. I have bought 2 cars from this dealer. I have sent a friend to this dealer and also my daughter in law, each bought a car. :)
Very rude and unprofessional manager. Was overheard cursing about me along with other salesmen by my Grandaughter after refusing his deal on new car. Deal... was too much for me and I was going to go elsewhere. This was second. Time there with poor service. I will never go there again and will encourage all others not to also.
This was the second vehicle in 3 years we purchased from Five Star. They again made us the comfortable during this purchase. Jess was great with working... on the financing. I would recommend if you in the market for a new vechicle stop and see the great people at 5 Star.
very friendly, very helpful, great prices, went above and beyond!! couldn't have had a better experience!
Great deal on an excellent 2011 Ford Ranger. Well worth the drive from Frederick MD. Received top dollar for my trade and got the best deal of any comparable... truck on CARS.COM. Knowledgeable, courteous and friendly staff made the car buying experience a pleasure.
Paul, thank you for your business, and making the drive from Frederick. We are glad you are happy with your purchase, and proud of our team!
Just purchased a suv from here on 10-28-15. It was fast and painless. We had an outstanding salesperson named Phil Tremmel. He got us in and out in no... time and gave us an awesome vehicle at an awesome price ! Definitely coming back when we have to. Thank you Phil and Five Star.....John & Kimberly
We are glad you were so happy. Phil is a valuable member of our team here. We look forward to continuing to earn your business!
The dealership was very good and Blake and Steve took very good care of me.
Judine, we are very happy to hear Blake and Steve did a great job. Its our goal to make sure you are completely satisfied.
NEIL Dimond was excellent in showing us all the features and explained how everything worked on the Outlander. we are recommending him to our Friends... and Family. Very professional employee's that takes care of their customers.
Thank you, Jim and Melony. We are glad you would recommend Neil. He is a very valuable member of the team!