Five Star Mitsubishi

Reviews

3.7 out of 5 3.7
85 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    February 24, 2018

    I highly recommend this dealership. They excel in professionalism. They greet you from the moment your tires hit the pavement, they warmly greet you... and make certain you are recognized. They go the extra mile for every customer in every way possible. My sales representative, Jessica Warner, is excellent in creating, maneuvering, and delivering her entire sale. She is meticulous, with the paperwork and expedited it quickly. She is very loyal and trustworthy to her customers also. I desired a 2018 rally red outlander Mitsuibishi.....they did not have one like this on the lot. Her manager, Al Ridgway, went to work and found one several hours away. They delivered it to the lot right away. Someone left at 7:00 a.m., to bring it to me. Alicia Kline, Service Advisor, & Steve, & others in service have been terrific, like family. As I drove off, Dylan Crilly, took photographs, gave me a HOLY kiss,and had Johnny Cash drumming out of the Sirus, a beautiful song. I also want to thank Thomas Nicolson, Field Manager, who assured me, I was fine with my insurance company, Erie insurance, who, to me, is the best insurance company out there to be found. They excel in service and compassion........THANK YOU 5 Star Mitsuibishi, you have given me Thee red carpet treatment the second time!!!¿¿¿¿¿¿r

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 1.0 out of 5
    February 19, 2018

    Very rude and unprofessional manager. Was overheard cursing about me along with other salesmen by my Grandaughter after refusing his deal on new car. Deal... was too much for me and I was going to go elsewhere. This was second. Time there with poor service. I will never go there again and will encourage all others not to also.

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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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  • September 30, 2016

    I had recall work, oil change and tire rotation done today. I had a coupon I had received in the mail, they compared their pricing to the prices on the... coupon and got the work done for less than the coupon. The salesman and service department are always kind and courteous. I have a special needs son that always is treated so kindly. I have bought 2 cars from this dealer. I have sent a friend to this dealer and also my daughter in law, each bought a car. :)

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 5.0 out of 5
    May 12, 2017

    This was the second vehicle in 3 years we purchased from Five Star. They again made us the comfortable during this purchase. Jess was great with working... on the financing. I would recommend if you in the market for a new vechicle stop and see the great people at 5 Star.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    February 20, 2016

    very friendly, very helpful, great prices, went above and beyond!! couldn't have had a better experience!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    December 8, 2015

    Great deal on an excellent 2011 Ford Ranger. Well worth the drive from Frederick MD. Received top dollar for my trade and got the best deal of any comparable... truck on CARS.COM. Knowledgeable, courteous and friendly staff made the car buying experience a pleasure.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Paul, thank you for your business, and making the drive from Frederick. We are glad you are happy with your purchase, and proud of our team!

  • 5.0 out of 5
    October 29, 2015

    Just purchased a suv from here on 10-28-15. It was fast and painless. We had an outstanding salesperson named Phil Tremmel. He got us in and out in no... time and gave us an awesome vehicle at an awesome price ! Definitely coming back when we have to. Thank you Phil and Five Star.....John & Kimberly

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    We are glad you were so happy. Phil is a valuable member of our team here. We look forward to continuing to earn your business!

  • 5.0 out of 5
    August 31, 2015

    The dealership was very good and Blake and Steve took very good care of me.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Judine, we are very happy to hear Blake and Steve did a great job. Its our goal to make sure you are completely satisfied.

  • 5.0 out of 5
    August 16, 2015

    NEIL Dimond was excellent in showing us all the features and explained how everything worked on the Outlander. we are recommending him to our Friends... and Family. Very professional employee's that takes care of their customers.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you, Jim and Melony. We are glad you would recommend Neil. He is a very valuable member of the team!

  • 5.0 out of 5
    August 14, 2015

    Blake Gray and all of the Five Star Mitsubishi staff were accommodating to everything that I wanted and needed in a new vehicle. I am beyond happy with... my new vehicle. The dealership is kid friendly too!

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    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Jessica, thank you for those kind words. Blake always strives to make a buying experience as pleasant as possible. And since we are mostly parents he...re, we try to make it pleasant for kids as well!

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