Austin Subaru

I feel fortunate that everything fell into place with the right car, salesperson, service and price on my certified 2011 Impreza wagon. Ralph Vurgich was instrumental in helping me look at several new and used cars sometimes back to back. I felt very comfortable working with Ralph because I didn't have any pressure to make a quick decision. I even told him I needed a break from car shopping. It was not a problem. Also, all my emails back and forth were promptly returned. I prefer to do the negotiations over email once I know there is a car I am interested in. I shopped other dealerships new/used and private sellers, but I felt most comfortable with Austin Subaru even though we didn't agree on price initially.

Salesman Danny Sosa was polite, kind and a good listener. He truly wanted to help and took care of me without an attitude. However the manager who came in was rude, direct, and inflexible. I did buy a car here and was in the market for a second car. But just a week later, I chose to buy my second car in the Dallas area. I was relieved that it worked out as I did not want to work with Austin Subaru right away. On the plus side, they do have reasonably priced used cars with a good service department.

I am writing to let you know how much I appreciate the outstanding customer service that Austin Subaru provided with my Outback selection and purchase. I initially spoke with Roy for my new car purchase. He and the entire Austin Subaru staff were very attentive and helpful. The employees I interacted with, especially Roy Reyes and Isaac Gray, were very knowledgeable about my needs, your Subaru selection and seemed genuinely interested in helping me find my new Outback, which met my needs rather than just being focused on making a quick sale. Because of their efforts, I was able to find exactly what I needed and I am very satisfied with my purchase. I look forward to purchasing my next car from you, as well as recommend Austin Subaru to others. Please let Roy and Isaac, as well as the other employees in the deakersguo, know that their efforts did not go unnoticed. You have put together a great team that makes customers feel respected and valued. I look forward to working with your team again in the future.

I was a drop-in with no appointment and came for a scheduled maintenance on my 2013 CrossTrek. Clean, nice waiting room. Didn't have to wait long. Received car back all cleaned up and ready to roll, with everything checked on it, as per my maintenance agreement. Am very satisfied with the prompt, polite and efficient service.

We recently took our mom's Outback in for service and were very pleased with the job. Her car needed a large job that was quite expensive and we were a little hesitant. Sean, her service adviser, was so patient and polite with her, he really made her feel at ease. A week after we picked up the vehicle, there were a couple of minor issue's and Subaru stepped up and covered the cost of both of the jobs that needed to be done. We have never had a dealership treat us with such care and kindness. Truly a wonderful experience all around!!! Thank you for treating us like family!! Shirley and Nancy Govro

I reached out to Austin Subaru about a pre-owned car I found on Cars.com. They responded immediately and were very helpful and thorough with the information provided during the buying process. Their follow up was excellent. I would recommend them to a friend and would consider buying from them in the future.

Bought my certified used Subaru Outback in 2006. Love the car but it always seemed to need extra repair work when I took it in for oil change and maintenance. I lost my keys this weekend. I called Austin Subaru, who I have been loyal to since I purchased the car, and was told they could not make me a key unless the car was present and they provided me with a towing company they use regularly. On a hunch I called Georgetown Subaru, they said if I bring the title, They could make me a regular key in about 15 minutes for $30.00. Saved about $120.00 ($100 in towing and $20 for the key) by going to Georgetown. I am going to upgrade this year to the new Outback but I WILL NOT ever do service with Austin Subaru again. I now wonder how many "needed" repairs were unnecessary. WHAT A LET DOWN!

I have bought 3 new vehicles from Austin Subaru since 1999, and have been very satisfied. The third time the sales person stressed how great the bumper-to-bumper warranty is, so I bought it. On Dec. 21st, my check engine light came on. I stopped at Subaru where I was told it needed a new Catalytic Converter, and made an appt. for me to bring it back early on New Year's Eve. The Service Advisor chose the day and time. The check engine light went on and off a few times, and was off again when I returned for my appt. S. suddenly decided that I no longer needed a Catalytic Converter. I drove away, stopped at a store, and when I came out, the car wouldn't drive (it just floated and revved). I had to call Subaru Roadside Service and wait an hour for a tow truck to tow it back to Austin Subaru. I spoke with a very nice woman on the phone, and she said I would be leaving my car with them, and they would provide me with a loaner car. But, S. wanted to drop me off in Cedar Creek (nothing within walking distance of my home), and leave me without a car. Finally, after much convincing, he gave me a loaner car; and, added that if I "get a ding in it, call my insurance company, don't call him!". He kept my car for 5 days. I later found out it was done in 3 days, but no one called me. I was told the technician didn't let it idle long enough before giving it back, that's why I broke down leaving their establishment. He offered no apology. Shortly after I left, the check engine light came back on. My husband took it to S. this time. S. said it was just the gas cap. We bought a new gas cap. The check engine light continued to turn on and off. We took it to another place, and they said we needed a new Catalytic Converter! I informed S. about the continuing issues, and made another appt. (4 visits in less than 2 months) to have the Catalytic Converter replaced. S. said he would order the parts to make sure he was ready for the appt., and he told me what day and time to bring it. When my husband brought it in the check engine light was on, but when S. started it up, the light was off. S. again refused to replace the C.C., but my husband told him it needed to be done now, and that's what he got the parts for. S. just walked away, and never spoke to my husband again. My husband didn't know for sure what was happening for 2 1/2 hours. Then, someone else brought out the paperwork, and said they'd replaced the Catalytic Converter. This part is covered by State Mandated Warranty, and shouldn't even have been an issue to replace from the beginning.

This was my first dealer buying experience and it was really easy and they all tried to help me get the car and I got it! Very helpful nice people

The salesman, Jose York was awesome!!! Fair pice on new car, but not that great of a deal on my trade! Still happy as can be!! I would definitely recommend this dealer/salesmen!!! Four out five stars!