Reviews
The customer service representative from the Torch Light
The customer service representative from the Torch Light Motors services is very good and attentive to me. They got my requirements and provided me a car covering all my expectations, in fact its beyond expectation. I would recommend them to all of my neighbours, friends and family.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Purchased my first car on the weekend and cannot be
Purchased my first car on the weekend and cannot be happier with the car or service given by the dealer. I was so impressed with the entire process I will be taking my cousin to have a look for her first car in the coming weeks.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
My experience at Torch Light Motors was nothing short of
My experience at Torch Light Motors was nothing short of stellar. I went in overwhelmed, not knowing what I wanted and Jeff made the process a lot easier. His patience and knowledge of what I needed did not go unnoticed. His sense of humor also made the process a lot more enjoyable. He went above and beyond to make sure I was taken care of and comfortable with the purchase. I highly recommend Torch Light Motors to anyone trying to purchase a used vehicle.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Their pricing is too good to afford.
Their pricing is too good to afford. It’s my luck to have you guys. I would recommend them to all of my neighbors, friends and family. Such an excellent dealers.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
The staffs of Torch Light Motors are very courteous with
The staffs of Torch Light Motors are very courteous with me. They explained each and everything about the dealing in a very precise manner, which gave me 100% assurance on them.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Last week I bought BMW from Torch Light Motor, the
Last week I bought BMW from Torch Light Motor, the customer service was awesome. The cars are in good condition and mileage was brilliant.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Torch Light Motors is a best place to purchase a car.
Torch Light Motors is a best place to purchase a car. I have a good experience which I ever had before. Jeff was very helpful in purchasing my Volvo.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
BEWARE!
BEWARE!!! I bought TWO cars from him within 3 weeks and check engine light came on in both. First one within 100 miles/24 hours of driving it. Returned to him for "fix" and light was back on within two days. Had it towed back to him. It sat on his lot for three days. He never contacted me to inquire but had moved it to the rear of his lot. Finally, he answered a text, after ignoring several voicemails (his wife was out sick, so professional courtesy ceased). Another round of phone tag and ultimately, I had to drive 30 miles to see him and he told me it was my fault for not buying the soon to be discovered USELESS warranty. I paid cash for the first vehicle. He was not willing to accept the car back without beating me for more than $2500 below purchase price as a trade in towards another car, telling me he is "not in the business of renting cars", just because a customer does not like it. I was adamant it wasn't about like but safety and reliability, not to mention an endless cycle of repairs that were on the horizon. I was forced to get another car and went with a newer model and finance option. Purchased that 2nd car, engine light was one within 200 miles of driving. Purchased the warranty with this car as precaution and it was an absolute waste. Warranty company kept Volvo dealer online for an hour only to deny most of the $3000 worth of engine work now required on the 2nd vehicle. Attempts made to cancel the warranty within the 30 days contractually are still pending. Jeff appears reputable but had zero concern even when I texted him about the 2nd car's engine light coming on and haven't heard from him since. Even more deceptive was fact that the original car was right back on sale at his lot within one week, at only $400 lower than what I paid and I'm certain he didn't make any of the required engine repairs or the obvious exhaust work discovered after I purchased and had it inspected independently. His lot is full of Volvos that look great with decent mileage but they're TRASH!!! I wouldn't recommend him for a bicycle purchase. Karma is real!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
My friend recently purchased used BMW from Torch Light
My friend recently purchased used BMW from Torch Light Motors. The car is in good condition so far. So I thought to buy car from them. There I found used Volvo which fit into my requirements including budget. I must admit that, they are the best car dealers to give a try. People should use their services.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
If I could give zero stars I would.
If I could give zero stars I would. Jeff is a crook. He seems really nice and trustworthy but once he has your money he doesn’t care about you. He sold me a car that looked amazing but two days after I bought it black smoke started coming out the back of the car, he said it probably just needs an oil change. Why didn’t he do that before selling me the car? I have had nothing but problems with the car and he sold us a useless warranty. Three months after purchasing the vehicle, it needed a new transmission. When Jeff sold me the warranty he said it would cover everything hundred percent but that was not the case. The warranty company sent my mechanic a used transmission and only covered half of the labor costs. One month after having the transmission replaced it needed another transmission and the same thing happened. This car has cost me so much money. I work hard for my money and saved up to buy this car cash and it was a total lemon and the warranty is completely useless. Do yourself a favor and go to a reputable dealer. Do not buy a car from Jeff.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car