Kia of Coatesville

I excellent place to have your car serviced, very knowledgeable with the services your car needs and very friendly

I got my first service and the experience was very good. Service writer kept me informed and my car was nice and clean when they were done.

With 4 days notice - paperwork incomplete car not ready for delivery so long delay on pickup

Everybody here is great! Especially love Barb who works at the desk in service! She's the best!!

Great service. Thank you Barb! Very pleased with service here. Tyler and Jim thank you for awesome sales experience

Purchased vehicle. Promised free service and inspections. Live a distance and discussed at purchase. I was told.no problem. Just bring when I can. I schedule inspection and oil change online. Called to confirm. Placed on hold for and extended amount of time to then be sent to a voicemail to which I never receive a call back. I call back and am told they will not honor it and try to sell me $700 60k maintenance. Such a rip off. Disappointed to say the least. Obviously they don’t honor their gimmicks to sell you a vehicle. I am a loyal Kia owner (4th vehicle ) but would think twice before coming here again. Service manager didn’t even car. I explained that I lived quite a distance and have serviced vehicle at local Kia dealer near me but he just said “sorry can’t help you “. Number 1 : don’t just voicemail a customer 2. Respond to online inquiries when someone schedules 3. Return voicemails in a timely manner 4. Honor your customers 5. Don’t just say things to sell a car and then not follow up later 5’ actually care about customer satisfaction.

This was the worst experience, from the receptionist-Ashley, screening my calls to Barbara in service, who was racial profiling, I will NOT return nor recommend. Reached out for a call back from a higher up and heard nothing! Barbara lied to my face saying the charging port was broke for an electric loaner I was issued during my servicing time and yet Eddie from Sales stepped in and made it work. Charged the electric loaner at their location, but remember Barbara said it was broke. Overall if it wasn’t for Eddie, i don’t know what would have happened.

The staff @ Kia Dealership of Coatesville(Jim Sapala) have always been courteous, friendly and very helpful. Their professionalism is outstanding. Thank you again for answering all my questions.

It was very busy Friday evening for them, they were not very upfront with us about the price, after we agreed to buy, we waited 2 hours to do the final paperwork.

i loved shopping there KYLE was the best made me feel like i was home great honest man we just loved him i hope he is there the next time i need another vehicle made the financing very easy i would recomend KYLE for all your vehicle shopping needs