Audi Grapevine

The dealership looks amazing?very clean and professional. Unfortunately, the service does not live up to that image. They mishandled my tire-and-rim protection coverage and tried to charge me to replace a damanged tire that should have been covered. A week later, they mailed me a refund check for warranty policy, told me to return to complete the paperwork again if I wanted to keep the coverage, and instructed me to cash the check. I deposited the check only to discover that a stop payment had been placed on it (so the check bounced and I was charged a fee by my bank). I also brought the car in to have the front end repainted because it was heavily pitted and had poor touch-up work from the previous owner. On the first attempt, they simply painted over the damaged surface, leaving it covered in bumps that looked like Braille. The work had to be redone. In a separate issue, I received a work authorization $175 for routine maintenance and approved that amount. When I arrived, they tried to charge me over $800. I explained that I would pay only the amount I had authorized, and I then waited an hour before they begrudgingly agreed to honor the quoted and approved price. That is multiple service failures involving coverage, billing, a stopped refund check, poor workmanship, rework, and an attempted overcharge. This experience does not meet the standard you would expect from such a high-end brand as Audi. There are plenty of Audi dealerships in the DFW area, and I recommend considering the other options.

Bill Dowd is an excellent service manager. Our experience has totally changed for the better at the dealership since we started working with him. He keeps you in the loop the entire time the car is with him, he provides a true estimate of the cost of services, he listens and is very polite and professional always.

Jesus is a great service advisor. Would recommend him highly. Dealership is very well run and I trust them for service and purchase when ready.

Rene was AMAZING!! He was very attentive and kept me informed of my repairs. His customer service was OUTSTANDING!! I am very pleased with my results.

When going to a dealership, everyone knows that the prices will be much higher than what you would typically pay at a smaller owned shop. In light of this, you expect that customer service will be superb. However, my experience was the opposite. I received no updates about my car from the service advisor. I texted him at the number provided and received no answer. I called his office number and received no call back. I called the general line and finally got someone to get into contact with him. I arrive to the dealership to pick up my car and he?s no where to be found. I finally got another service advisor to assist me and then my original advisor shows up. I shouldn?t have to chase down my advisor.

I had a great experience at Audi Grapevine. AJ from the service department was excellent to work with. He was professional, friendly, and helpful throughout the entire process. I really appreciated his customer service and would highly recommend working with him!

Good dependable service and easy to book. Also getting loaner car was simple. The staff were also very helpful making the experience straightforward in getting my car serviced.

Had 100,000 mile service. Was provided a loaner and they notified me of additional service that was necessary. Great service and Larry is an excellent service advisor.

Robert Jean and Dax did an amazing job taking care of our Audi Q5 purchase!!! Super fast and efficient!! Thank you for all your help!!

Prompt courteous service, clean facility. AJ was professional and answered all questions. Will use this dealer again