Reviews
While there will always be minor issues when buying a new car, Anthony and JT at Audi Grapvine’s service dept have always gone above and beyond to make sure we are taken care of and to minimize the inconvenience of having to bring in the car for service.
While there will always be minor issues when buying a new car, Anthony and JT at Audi Grapvine’s service dept have always gone above and beyond to make sure we are taken care of and to minimize the inconvenience of having to bring in the car for service.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your kind review; we are happy to pass your comments to Anthony and JT here at Audi Grapevine! We are always more than happy to assist you if anything else comes up. Take care!
Worst car by experience ever! Terrible customer service. They don’t stand behind the three day trade that they advertise. We traded in our car and got a very low value and then when we wanted to switch our new car out, they said we had to do it from the cars that were on the lap instead of the group one inventory. On top of that, they said we had to do it that very day as they felt like it was so gracious of them to allow us to trade it out. Sean and financing was great. He helped me get alone with no down payment low interest and it was over the value to credit ratio that most banks don’t approve also Keith in the service department very helpful.
Worst car by experience ever! Terrible customer service. They don’t stand behind the three day trade that they advertise. We traded in our car and got a very low value and then when we wanted to switch our new car out, they said we had to do it from the cars that were on the lap instead of the group one inventory. On top of that, they said we had to do it that very day as they felt like it was so gracious of them to allow us to trade it out. Sean and financing was great. He helped me get alone with no down payment low interest and it was over the value to credit ratio that most banks don’t approve also Keith in the service department very helpful.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for taking the time to share your feedback. We’re very sorry to hear that your experience did not meet your expectations, especially regarding our 3-day exchange policy and the trade-in process. We understand how frustrating this situation must have felt. We also appreciate you recognizing Sean in financing and Keith in service for their efforts to assist you. We will be sure to share your kind words with them. Your comments about communication, inventory options, and the overall experience are important to us, and we will review them with our team to improve how we serve our customers moving forward. If you would be willing, we would appreciate the opportunity to speak with you directly and learn more about your experience so we can address your concerns properly. Justin Guo General Sales Manager - Audi Grapevine (817) 553-2206
Please have Justin call me if he would like to discuss.
Good experience with service today at Audi Grapevine. Car in and out in a day and the evaluation and repair work done to my satisfaction.
Good experience with service today at Audi Grapevine. Car in and out in a day and the evaluation and repair work done to my satisfaction.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Jill, thank you for sharing your positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Car wasn’t cleaned Somebody left a half full water bottle when they gave the car to me The air pressure was off so nobody bothered to record that I never received a call on when the car will be ready
Car wasn’t cleaned Somebody left a half full water bottle when they gave the car to me The air pressure was off so nobody bothered to record that I never received a call on when the car will be ready
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- Overall experience
- 2.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for bringing this to our attention. We sincerely apologize for the condition your vehicle was returned in and for the lack of communication throughout your visit. Leaving personal items in the vehicle, not addressing the tire pressure, and failing to keep you updated on the status of your car are not the level of service we strive to provide. Your feedback is important, and we will be addressing these concerns with our team to ensure better attention to detail and communication moving forward. We would appreciate the opportunity to speak with you directly and work toward making this right. Please contact me at your convenience I can be reached at 817- 553-2202. Thank you, Tom Kruzel Service Director | Audi Grapevine 817-553-2202 tkruzel@group1auto.com
Great experience, I would recommend this dealership/service dept to everyone. Larry Tran was my service mgr and did a great job taking care of my situation. Kind, polite and was able to get me in and out quickly.
Great experience, I would recommend this dealership/service dept to everyone. Larry Tran was my service mgr and did a great job taking care of my situation. Kind, polite and was able to get me in and out quickly.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Larry, thank you for your kind review; we are happy to pass along your comments to the team here at Audi Grapevine! If you have any further questions, please give us a call. We're always happy to help!
Service advisor Rene Laurel went above and beyond to get me in for repair of my tire. He provided outstanding customer service! He is an excellent representative of Grapevine (TX) Audi.
Service advisor Rene Laurel went above and beyond to get me in for repair of my tire. He provided outstanding customer service! He is an excellent representative of Grapevine (TX) Audi.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Bill, we're happy you found our staff to be so supportive during your experience here at Audi Grapevine. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Brought my Q5 in for oil change and for a Check Engine light. They did an outstanding job and keeper me updated throughout the day. I was also given a Q5 as a loaner.
Brought my Q5 in for oil change and for a Check Engine light. They did an outstanding job and keeper me updated throughout the day. I was also given a Q5 as a loaner.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi David, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Great customer service hands down. I just wish I would have been able to get a loaner car
Great customer service hands down. I just wish I would have been able to get a loaner car
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're happy to hear you had such a positive experience with our team! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
We found ourselves at Audi Grapevine one more time for another perfect experience. We get treated like family by Shaun Wangen each time we see him. He knows his vehicles, but more importantly he finds a great match. He doesn?t push the sale and is always looking out for us like a big brother. Thank you Shaun for helping us select a perfect vehicle!!
We found ourselves at Audi Grapevine one more time for another perfect experience. We get treated like family by Shaun Wangen each time we see him. He knows his vehicles, but more importantly he finds a great match. He doesn?t push the sale and is always looking out for us like a big brother. Thank you Shaun for helping us select a perfect vehicle!!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello, thank you; we appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!
From the first call to this dealership, until I drove the car off the lot to take it home, the selling and buying process was smooth, helpful, and easy.
From the first call to this dealership, until I drove the car off the lot to take it home, the selling and buying process was smooth, helpful, and easy.
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- Overall experience
- 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Paul, we really appreciate your feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!