Audi Grapevine

Hands down one of the best car dealerships in DFW. I’ve bought two vehicles from this dealership, but the best part is the guy, Anthony Butler, from the service department. He always seem to go above and beyond for every customer. Job well done!

Excellent service, loaner car provided and really quick turnaround. Pleasant and professional treatment from JT, my service provider

My service tech was awesome end all work, including dealing with my warranty company was completed in a reasonable time. . I was updated every step of the way. I will never take my car anywhere else

I like to get my repairs done here at Audi grapevine.. master tech (Jinson ) is phenomenal to work with.. he knows how to diagnose the problems and provide the right solution. Very intelligent in troubleshooting the issue and explaining his thought process in fixing the problem. Client rep was super friendly and easy to work with…

I like to get my repairs done here at Audi grapevine.. master tech (Jinson ) is phenomenal to work with.. he knows how to diagnose the problems and provide the right solution. Very intelligent in troubleshooting the issue and explaining his thought process in fixing the problem. Client rep was super friendly and easy to work with?

AJ was very helpful to me He was patient with me and assisted me getting a loaner while mine was being serviced He kept me updated on the progress

The dealership looks amazing?very clean and professional. Unfortunately, the service does not live up to that image. They mishandled my tire-and-rim protection coverage and tried to charge me to replace a damanged tire that should have been covered. A week later, they mailed me a refund check for warranty policy, told me to return to complete the paperwork again if I wanted to keep the coverage, and instructed me to cash the check. I deposited the check only to discover that a stop payment had been placed on it (so the check bounced and I was charged a fee by my bank). I also brought the car in to have the front end repainted because it was heavily pitted and had poor touch-up work from the previous owner. On the first attempt, they simply painted over the damaged surface, leaving it covered in bumps that looked like Braille. The work had to be redone. In a separate issue, I received a work authorization $175 for routine maintenance and approved that amount. When I arrived, they tried to charge me over $800. I explained that I would pay only the amount I had authorized, and I then waited an hour before they begrudgingly agreed to honor the quoted and approved price. That is multiple service failures involving coverage, billing, a stopped refund check, poor workmanship, rework, and an attempted overcharge. This experience does not meet the standard you would expect from such a high-end brand as Audi. There are plenty of Audi dealerships in the DFW area, and I recommend considering the other options.

Bill Dowd is an excellent service manager. Our experience has totally changed for the better at the dealership since we started working with him. He keeps you in the loop the entire time the car is with him, he provides a true estimate of the cost of services, he listens and is very polite and professional always.

Jesus is a great service advisor. Would recommend him highly. Dealership is very well run and I trust them for service and purchase when ready.

Rene was AMAZING!! He was very attentive and kept me informed of my repairs. His customer service was OUTSTANDING!! I am very pleased with my results.