Reviews
Great communication with Keith in the service department.
Great communication with Keith in the service department. He kept me up to date with the plan to fix my issue.
Great communication with Keith in the service department.
Great communication with Keith in the service department. He kept me up to date with the plan to fix my issue.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
The dealership handled everything.
The dealership handled everything. They contacted the insurance company. Dealt with the adjuster and made the repairs.
The dealership handled everything.
The dealership handled everything. They contacted the insurance company. Dealt with the adjuster and made the repairs.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
The experience was outstanding.
The experience was outstanding. The timing was great and the atmosphere was professional! The service advisor, Ethan Moran, was knowledgeable, friendly, and very helpful! The interactions with Hayley and the lady that checked us in was great.
The experience was outstanding.
The experience was outstanding. The timing was great and the atmosphere was professional! The service advisor, Ethan Moran, was knowledgeable, friendly, and very helpful! The interactions with Hayley and the lady that checked us in was great.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi, we're happy you found Ethan to be so supportive during your experience here at Audi Grapevine. Please let us know if there is anything else we can do for you; we are more than happy to help!
Malachi was efficient and friendly.
Malachi was efficient and friendly. I especially appreciated him having the car ready and getting me out the door quickly. He offered a ride both ways for me without me having to ask which I really appreciated on a busy day.
Malachi was efficient and friendly.
Malachi was efficient and friendly. I especially appreciated him having the car ready and getting me out the door quickly. He offered a ride both ways for me without me having to ask which I really appreciated on a busy day.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great Service experience!
Great Service experience! Was able to get an appointment same morning. Received a warm greeting as soon as I pulled into the Arrival Bay. My service advisor Heather was wonderful and was even able to provide a fairly accurate service time estimate as I waited in the nice waiting area with free coffee and snacks.
Great Service experience!
Great Service experience! Was able to get an appointment same morning. Received a warm greeting as soon as I pulled into the Arrival Bay. My service advisor Heather was wonderful and was even able to provide a fairly accurate service time estimate as I waited in the nice waiting area with free coffee and snacks.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're happy you found Heather to be so supportive during your experience here at Audi Grapevine. Please let us know if there is anything else we can do for you; we are more than happy to help!
I have use the Grapevine Audi service center for about 6
I have use the Grapevine Audi service center for about 6 years. In the 6 years I have used the service center for all my car needs. On 2/18/2026 I experienced the worst customer service ever from the service advisor assigned to me. I don?t believe he represents what Audi stands for and needs additional training in communication.
I have use the Grapevine Audi service center for about 6
I have use the Grapevine Audi service center for about 6 years. In the 6 years I have used the service center for all my car needs. On 2/18/2026 I experienced the worst customer service ever from the service advisor assigned to me. I don?t believe he represents what Audi stands for and needs additional training in communication.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Dear Ms. Harris, I want to personally apologize for your recent experience on February 18th. After many years of servicing with Audi Grapevine, you should always expect clear, professional communication and an exceptional level of care. I would appreciate the opportunity to speak with you directly so I can better understand what occurred and ensure it is addressed properly. During our conversation, I would also like to confirm which service advisor assisted you so I can review the situation thoroughly. Please feel free to contact me at your convenience at 817-553-2202, or reply with a time that works best for you and I will gladly reach out. Thank you for your continued loyalty and for giving me the opportunity to make this right. Sincerely, Tom Kruzel Service Director 817-553-2202 tkruzel@group1auto.com
Nothing against the Service Staff, but so happy to have
Nothing against the Service Staff, but so happy to have Renee back on board! He was once again: extremely professional, Courteous and totally engaged in my car being repaired right! I don?t know how he?s compensated, however he deserves every penny earned,PLUS! I have assessed that he is engine that makes that train go, my opinion!
Nothing against the Service Staff, but so happy to have
Nothing against the Service Staff, but so happy to have Renee back on board! He was once again: extremely professional, Courteous and totally engaged in my car being repaired right! I don?t know how he?s compensated, however he deserves every penny earned,PLUS! I have assessed that he is engine that makes that train go, my opinion!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello, thank you for your kind review; we are happy to pass along your comments to Renee here at Audi Grapevine! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Audi Grapevine helped me to find a replacement vehicle
Audi Grapevine helped me to find a replacement vehicle for my existing vehicle and me generous trade in terms. I was able drive away with my new vehicle.
Audi Grapevine helped me to find a replacement vehicle
Audi Grapevine helped me to find a replacement vehicle for my existing vehicle and me generous trade in terms. I was able drive away with my new vehicle.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hello Peter, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Great service, I was kept updated the whole time.
Great service, I was kept updated the whole time. Car was also washed without having to ask
Great service, I was kept updated the whole time.
Great service, I was kept updated the whole time. Car was also washed without having to ask
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Audi Grapevine. Feel free to reach out to us if you need anything. Have a wonderful day.
Excellent Team, very professional no surprises.
Excellent Team, very professional no surprises. The car was services as discussed. Thank you for a great experience.
Excellent Team, very professional no surprises.
Excellent Team, very professional no surprises. The car was services as discussed. Thank you for a great experience.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.