Reviews
Rene is the tech that took care of us! Really helpful and kept us informed of progress! Very patient with all the questions! Thank you Rene’ 🚗
Rene is the tech that took care of us! Really helpful and kept us informed of progress! Very patient with all the questions! Thank you Rene’ 🚗
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
My service rep. Andrew Holguin was very informative about the process of getting my car serviced.
My service rep. Andrew Holguin was very informative about the process of getting my car serviced.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your kind words and this wonderful review! If you have any further questions, please don't hesitate to reach out!
I was pleasantly surprised by Audi Grapevine. No one I dealt with reminded me of the car sales process of the past (sleazy) and they obviously wanted my business more than the luxury dealer across the highway. Robert was especially delightful as was Varon.
I was pleasantly surprised by Audi Grapevine. No one I dealt with reminded me of the car sales process of the past (sleazy) and they obviously wanted my business more than the luxury dealer across the highway. Robert was especially delightful as was Varon.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, thank you; we appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
I was given a shuttle back to my house while my vehicle was being serviced. I was told I could not have a loaner, because the oil change would take 1.5 hours. I dropped my car off at 8:30 am. The car was ready at 12:30pm. I should have been able to have a loaner car for the day. The shuttle taking me back to my house was not available for 30 minutes after dropping my vehicle off.
I was given a shuttle back to my house while my vehicle was being serviced. I was told I could not have a loaner, because the oil change would take 1.5 hours. I dropped my car off at 8:30 am. The car was ready at 12:30pm. I should have been able to have a loaner car for the day. The shuttle taking me back to my house was not available for 30 minutes after dropping my vehicle off.
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- Overall experience
- 3.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your feedback. We sincerely apologize that your service experience did not meet your expectations. Audi's loaner vehicle policy is generally reserved for warranty repairs and factory-recommended maintenance services, such as the 20,000-, 30,000-, and 40,000-mile service intervals. A routine oil and filter change is considered an Audi Express Service and is typically completed within 60 minutes, or up to 90 minutes if you request a complimentary wash and vacuum. Because of this, loaner vehicles are generally not provided for oil change appointments. We apologize if this policy was not clearly explained when your appointment was scheduled. We also understand your frustration with the longer-than-expected completion time and the wait for the shuttle service. We appreciate your feedback, as it helps us identify opportunities to improve both our communication and scheduling. If you would like to discuss your visit further, please don't hesitate to contact me directly. I would welcome the opportunity to address your concerns. Thank you for choosing Audi Grapevine, and we hope to provide you with a better experience on your next visit. Tom Kruzel Service Director | Audi Grapevine [email protected]
Ryan was very helpful and answered all my questions. He explained the pricing clearly, and the cost matched what I expected.
Ryan was very helpful and answered all my questions. He explained the pricing clearly, and the cost matched what I expected.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hello Luna, we're happy you found Ryan to be so supportive during your experience here at Audi Grapevine. Feel free to reach out to us if you need anything. Have a wonderful day.
Whenever I take my car in for maintenance, they manage to fix one thing while breaking another. Almost without fail, I have to turn my car back around and go back to have them fix whatever they broke. If there was somewhere else nearby for me to service my car at, I would go there instead.
Whenever I take my car in for maintenance, they manage to fix one thing while breaking another. Almost without fail, I have to turn my car back around and go back to have them fix whatever they broke. If there was somewhere else nearby for me to service my car at, I would go there instead.
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- Overall experience
- 2.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your feedback. We're sorry to hear that your recent service experiences have left you feeling frustrated. Returning after a service visit because of a concern is not the experience we want for any of our customers. We take comments like yours seriously and would appreciate the opportunity to learn more about what occurred so we can review your visits with our team and work to improve. Please reach out to me directly at your convenience at 817-553-2202 so we can discuss your concerns and see what I can do to help. Thank you again for bringing this to our attention, and we hope to have the opportunity to restore your confidence in our service department. Tom Kruzel Service Director | Audi Grapevine
⭐⭐⭐⭐⭐ Outstanding Service at Audi Grapevine I had a fantastic experience at Audi Grapevine. From the moment I walked in, the staff was professional, courteous, and efficient. Special thanks to Bill and JT, my service advisers, who went above and beyond to make sure everything was handled smoothly. What really stood out was how quickly they got me into a loaner car — hands down the fastest I’ve ever been set up with a loaner at any dealership. No long waits, no hassle, just smooth and seamless service, thanks in large part to Bill and JT’s attentiveness and communication throughout the process. The team clearly values their customers’ time, and it shows in how well they’ve streamlined the process. It’s rare to find a dealership this organized and customer-focused. I’ll definitely be back for future service needs, and I highly recommend Audi Grapevine — ask for Bill or JT if you want top-notch care!
⭐⭐⭐⭐⭐ Outstanding Service at Audi Grapevine I had a fantastic experience at Audi Grapevine. From the moment I walked in, the staff was professional, courteous, and efficient. Special thanks to Bill and JT, my service advisers, who went above and beyond to make sure everything was handled smoothly. What really stood out was how quickly they got me into a loaner car — hands down the fastest I’ve ever been set up with a loaner at any dealership. No long waits, no hassle, just smooth and seamless service, thanks in large part to Bill and JT’s attentiveness and communication throughout the process. The team clearly values their customers’ time, and it shows in how well they’ve streamlined the process. It’s rare to find a dealership this organized and customer-focused. I’ll definitely be back for future service needs, and I highly recommend Audi Grapevine — ask for Bill or JT if you want top-notch care!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you Audi of Grapevine TX
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Audi Grapevine! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Very good Customer Service , you get a drop off and pickup available. I like the Audi Grapevine service center one of the best in the area
Very good Customer Service , you get a drop off and pickup available. I like the Audi Grapevine service center one of the best in the area
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
My service manager, Anthony went above and beyond in making sure everything was taken care of when I brought my suv in for service. He even vacuumed the backseat for me.
My service manager, Anthony went above and beyond in making sure everything was taken care of when I brought my suv in for service. He even vacuumed the backseat for me.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we're so glad that we were able to go above and beyond your expectations! Please don't hesitate to reach out if there's anything additional we can do for you.
Service advisor explained the issues in detail. I recommend this place. Can do better when it comes to light refreshments. Nothing other than coffee and water.
Service advisor explained the issues in detail. I recommend this place. Can do better when it comes to light refreshments. Nothing other than coffee and water.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for the positive feedback! We take pride in our detailed explanations and value your recommendation. We appreciate your feedback on our refreshments and will work to make improvements. Hope to see you soon.