Reviews
Always great service, friendly, very professional, knowledgeable, and treats each customer as if they are the only customer
Always great service, friendly, very professional, knowledgeable, and treats each customer as if they are the only customer
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy to have provided you with such a positive experience! Thank you, and have a fantastic day!
As customary, everything went smoothly and perfectly. From the moment I drove into that facility, the attention from the Audi Grapevine team and was courteous, professional and thorough.
As customary, everything went smoothly and perfectly. From the moment I drove into that facility, the attention from the Audi Grapevine team and was courteous, professional and thorough.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Larry has been great handling service for both my wife and my Audi Q5’s
Larry has been great handling service for both my wife and my Audi Q5’s
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Jeff, we're happy you found our staff to be so supportive during your experience here at Audi Grapevine. If you have any further questions, please don't hesitate to reach out!
Quick, easy, and white glove treatment. Everyone is professional and friendly. The work was done correctly and quickly. Would recommend the dealer and service department strongly.
Quick, easy, and white glove treatment. Everyone is professional and friendly. The work was done correctly and quickly. Would recommend the dealer and service department strongly.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!
My service tech Seth Pierce was supper nice and professional. He was able to determine why my Air conditioner was not working. My wait for service was quick and the wait room was comfortable
My service tech Seth Pierce was supper nice and professional. He was able to determine why my Air conditioner was not working. My wait for service was quick and the wait room was comfortable
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Renata, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Audi Grapevine. If you have any further questions, please give us a call. We're always happy to help!
This is the 4th Audi I bought from this dealership and will never consider anywhere else. Everyone there has been a true joy to work with.
This is the 4th Audi I bought from this dealership and will never consider anywhere else. Everyone there has been a true joy to work with.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Paula, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
This time, he had to deal with a major and expensive repair; I hope it isn't a regular occurrence, I already feel calmer and more confident
This time, he had to deal with a major and expensive repair; I hope it isn't a regular occurrence, I already feel calmer and more confident
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Jose, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
I would like to specifically speak to Service Advisor John Tijerina. John is extremely helpful, respectful, and kind. More importantly JT is proactive. I’ve had more than a few issues with a used car I purchased at this dealership and JT has done everything to help make those repairs get taken care of as best as possible. 5 stars for JT!
I would like to specifically speak to Service Advisor John Tijerina. John is extremely helpful, respectful, and kind. More importantly JT is proactive. I’ve had more than a few issues with a used car I purchased at this dealership and JT has done everything to help make those repairs get taken care of as best as possible. 5 stars for JT!
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Hi, thanks for your praise and kind comments about John. We are always more than happy to assist you if anything else comes up. Take care!
Always professional and courteous, and they do good work. Never had a bad experience with them.
Always professional and courteous, and they do good work. Never had a bad experience with them.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi James, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
I like Rene’s approach to identifying and recognizing the issues. Very straightforward and comfortable to work with.
I like Rene’s approach to identifying and recognizing the issues. Very straightforward and comfortable to work with.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Bhanu, we're happy you found our staff to be so supportive during your experience here at Audi Grapevine. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!