Reviews
Larry was wonderful, he took excellent care of me and he was hilarious I will definitely be a forever customer! The facility had so many different snacks and beverages I felt very comfortable.
Larry was wonderful, he took excellent care of me and he was hilarious I will definitely be a forever customer! The facility had so many different snacks and beverages I felt very comfortable.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Chelsea, we're happy you found our staff to be so supportive during your experience here at Audi Grapevine. We are always more than happy to assist you if anything else comes up. Take care!
Always receive great service. Staff is friendly and helpful. I?ve had my car serviced there for 6+ years and have always been satisfied with the work performed.
Always receive great service. Staff is friendly and helpful. I?ve had my car serviced there for 6+ years and have always been satisfied with the work performed.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
I took my car in for a routine oil and filter change. I received a discount for this service via email?that was really great
I took my car in for a routine oil and filter change. I received a discount for this service via email?that was really great
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Jose, we really appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Great service, discuss service decisions, comfortable while waiting! I even got a free ice cream cone from the ice cream truck provided by the dealership ??
Great service, discuss service decisions, comfortable while waiting! I even got a free ice cream cone from the ice cream truck provided by the dealership ??
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Greg, we are glad we could help! Feel free to reach out to us if you need anything. Have a wonderful day.
Andrew and the service department got me in quick and communicated wonderfully to get my car in and out.
Andrew and the service department got me in quick and communicated wonderfully to get my car in and out.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're happy you found our staff to be so supportive during your experience here. Please don't hesitate to reach out if there's anything additional we can do for you.
A 2 hour service appointment was at 3 hours before I asked about my vehicle
A 2 hour service appointment was at 3 hours before I asked about my vehicle
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- Overall experience
- 2.0
- Does not recommend this dealer
- Came in for service or repair
Joeladnisd, I sincerely apologize for the delay in your service appointment. We strive for reliability and customer-centric support, and I understand how frustrating it can be to wait longer than expected. Thank you for sharing your experience, and we will work to improve our communication to ensure this doesn't happen again. We hope to earn your trust in the future. Pedrp Palenzuela General Manager [email protected]
I had a great experience at Audi Grapevine! Larry did an excellent job taking care of me throughout the entire process. He was professional, helpful, and made sure everything was handled smoothly. I really appreciated his communication and the level of service he provided. I would definitely recommend Audi Grapevine and Larry to anyone looking for great customer service!
I had a great experience at Audi Grapevine! Larry did an excellent job taking care of me throughout the entire process. He was professional, helpful, and made sure everything was handled smoothly. I really appreciated his communication and the level of service he provided. I would definitely recommend Audi Grapevine and Larry to anyone looking for great customer service!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Larry was wonderful, he took excellent care of me and he was hilarious I will definitely be a forever customer! The facility had so many different snacks and beverages I felt very comfortable.
Larry was wonderful, he took excellent care of me and he was hilarious I will definitely be a forever customer! The facility had so many different snacks and beverages I felt very comfortable.
- Customer service
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Chelsea, we're happy you found Larry to be so supportive during your experience here at Audi Grapevine. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Audi Grapevine is top notch! No pressure just total transparency through the entire purchasing process. Perla was professional, prompt and really fun to work with!
Audi Grapevine is top notch! No pressure just total transparency through the entire purchasing process. Perla was professional, prompt and really fun to work with!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, we're happy you found Perla to be so supportive during your experience here at Audi Grapevine. Please don't hesitate to reach out if there's anything additional we can do for you.
Anthony has been my Service Consultant for over a year and is the main reason I keep coming back to Grapevine Audi. He is dedicated to customers and has great follow-up for both questions and items they need special ordering etc. Thanks to Anthony!
Anthony has been my Service Consultant for over a year and is the main reason I keep coming back to Grapevine Audi. He is dedicated to customers and has great follow-up for both questions and items they need special ordering etc. Thanks to Anthony!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Jim, thank you for your kind review; we are happy to pass along your comments to the team here at Audi Grapevine! Please don't hesitate to reach out if there's anything additional we can do for you.