Reviews
Proactive, polite sales agent.
Proactive, polite sales agent. Knowledgeable about Audi and the product line. Professionals across the board. In and out with my vehicle in a few hours, including a test drive.
Proactive, polite sales agent.
Proactive, polite sales agent. Knowledgeable about Audi and the product line. Professionals across the board. In and out with my vehicle in a few hours, including a test drive.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Always great service!
Always great service!! When bring my car for service. Availability is readily available… The employees are always helpful
Always great service!
Always great service!! When bring my car for service. Availability is readily available… The employees are always helpful
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
They are courteous and helpful.
They are courteous and helpful. I feel like my service advisor is being straightforward with me about the work that needs to be done. He keeps me advised about the progress of the work and about when it will be completed.
They are courteous and helpful.
They are courteous and helpful. I feel like my service advisor is being straightforward with me about the work that needs to be done. He keeps me advised about the progress of the work and about when it will be completed.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
JT was always very responsive and helpful.
JT was always very responsive and helpful. He kept me up to date and made sure I was taken care of. Start to finish, taking care of the client was always their top priority.
JT was always very responsive and helpful.
JT was always very responsive and helpful. He kept me up to date and made sure I was taken care of. Start to finish, taking care of the client was always their top priority.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Audi Grapevine! Please don't hesitate to reach out if there's anything additional we can do for you.
JT was always very responsive and helpful.
JT was always very responsive and helpful. He kept me up to date and made sure I was taken care of. Start to finish, taking care of the client was always their top priority.
JT was always very responsive and helpful.
JT was always very responsive and helpful. He kept me up to date and made sure I was taken care of. Start to finish, taking care of the client was always their top priority.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
It took three phone calls to actually set up an
It took three phone calls to actually set up an appointment but once I did the service was impeccable. Car was ready as promised! They even called an Uber driver to come pick me up!
It took three phone calls to actually set up an
It took three phone calls to actually set up an appointment but once I did the service was impeccable. Car was ready as promised! They even called an Uber driver to come pick me up!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for choosing our services! We apologize for any inconvenience during the setup process, but we're thrilled to hear the service was impeccable and your car was ready as promised. Our priority is to ensure our customers are completely satisfied. We even went the extra mile and called an Uber driver to make your experience stress-free. We appreciate your kind words and hope to see you again soon! Audi Grapevine Team
Keith W and service team did a great job of servicing car
Keith W and service team did a great job of servicing car and keeping me updated on status. Service was completed the same day and as expected
Keith W and service team did a great job of servicing car
Keith W and service team did a great job of servicing car and keeping me updated on status. Service was completed the same day and as expected
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Michael Phan is my go to service rep.
Michael Phan is my go to service rep. He is always friendly & super helpful. I live in Dallas & theres a dealership around the corner but I take the 30 min drive to Grapevine because they?ve always been there for me the past 8 years.
Michael Phan is my go to service rep.
Michael Phan is my go to service rep. He is always friendly & super helpful. I live in Dallas & theres a dealership around the corner but I take the 30 min drive to Grapevine because they?ve always been there for me the past 8 years.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Excellent, conscientious service, got my issues addressed
Excellent, conscientious service, got my issues addressed and got me out the door quickly. Thank you!
Excellent, conscientious service, got my issues addressed
Excellent, conscientious service, got my issues addressed and got me out the door quickly. Thank you!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Malachi was very friendly and professional.
Malachi was very friendly and professional. All questions were answered. He returned my car looking great! I will definitely return to have my car serviced. It was a great experience.
Malachi was very friendly and professional.
Malachi was very friendly and professional. All questions were answered. He returned my car looking great! I will definitely return to have my car serviced. It was a great experience.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase