Reviews
Always excellent service at Audi Grapevine , Bill has
Always excellent service at Audi Grapevine , Bill has always provided me items that need attention and have always returned a clean car back to me.
Always excellent service at Audi Grapevine , Bill has
Always excellent service at Audi Grapevine , Bill has always provided me items that need attention and have always returned a clean car back to me.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
This our 4th Audi from this dealership dating back to
This our 4th Audi from this dealership dating back to 2017. The cars have all been great. The service experience has been very good too. Grapevine Audi respects your time and most of the process is handled before you ever arrive. We would highly recommend their cars and this dealership.
This our 4th Audi from this dealership dating back to
This our 4th Audi from this dealership dating back to 2017. The cars have all been great. The service experience has been very good too. Grapevine Audi respects your time and most of the process is handled before you ever arrive. We would highly recommend their cars and this dealership.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Mark, we are very happy to have provided you with such a positive experience! Thank you, and have a fantastic day!
Very professional, fair market pricing relative to
Very professional, fair market pricing relative to independent shops around them, transparent about vehicular issues and payment. Anthony is great.
Very professional, fair market pricing relative to
Very professional, fair market pricing relative to independent shops around them, transparent about vehicular issues and payment. Anthony is great.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Avi, we're happy you found our staff Anthony to be so supportive during your experience here at Audi Grapevine. We are always more than happy to assist you if anything else comes up. Take care!
Great service they got me an uber home so I wouldn’t
Great service they got me an uber home so I wouldn’t wait. TJ was my service manager and did a fantastic job
Great service they got me an uber home so I wouldn’t
Great service they got me an uber home so I wouldn’t wait. TJ was my service manager and did a fantastic job
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we're happy you found our staff to be so supportive during your experience here at Audi Grapevine. Feel free to reach out to us if you need anything. Have a wonderful day.
The text engagement initially was great- excellent use of
The text engagement initially was great- excellent use of a good ai chat. John t as a service advisor- top notch. In and out in 65 minutes- I should always come for service in an ice day! Seriously great service. Went home and brought wife’s car in unscheduled!
The text engagement initially was great- excellent use of
The text engagement initially was great- excellent use of a good ai chat. John t as a service advisor- top notch. In and out in 65 minutes- I should always come for service in an ice day! Seriously great service. Went home and brought wife’s car in unscheduled!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Great people, great service.
Great people, great service. Check in was smooth and the explanation of services was detailed and honest. Anthony was patient and took his time to listen to every concern.
Great people, great service.
Great people, great service. Check in was smooth and the explanation of services was detailed and honest. Anthony was patient and took his time to listen to every concern.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!
After visit still have a fault on the display for left
After visit still have a fault on the display for left fog light. I told them that the left and right fog lights hlso had an error as well as the right back up light. Did they not check that all the faults were clear after replacing the right pigtail??Boogles the mind. Also asked them to check my phone number because calls were being made to my daughters cell, not mine. Occurred even after that. No loaners. Uber was fine.
After visit still have a fault on the display for left
After visit still have a fault on the display for left fog light. I told them that the left and right fog lights hlso had an error as well as the right back up light. Did they not check that all the faults were clear after replacing the right pigtail??Boogles the mind. Also asked them to check my phone number because calls were being made to my daughters cell, not mine. Occurred even after that. No loaners. Uber was fine.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your concerns. I’m very sorry for the frustration following your visit — I understand why this experience would be disappointing, and I appreciate you bringing it to our attention. You are correct that all faults should have been verified and cleared after the repair, and I apologize that the left fog light message remains on the display. This is not the level of quality or attention to detail we aim to provide. We would like the opportunity to recheck the vehicle, confirm all related faults, and ensure everything is properly resolved. I also apologize for the phone number issue. Your contact information should have been corrected. We will review this internally to make sure your number is updated properly and prevent this from happening again. Please allow us the opportunity to make this right. I’d be happy to personally assist in scheduling a return visit and ensure the concerns are fully addressed. Feel free to reach out to my email address tkruzel@group1auto.com or contact me at 817-553-2202 at your convenience. Thank you again for your feedback — we truly value your business and the chance to regain your confidence. Sincerely, Tom Kruzel Service Director | Audi Grapevine tkruzel@group1auto.com
The worst of the worst that?
The worst of the worst that?s all I have to say. I do not recommend anyone or anybody to go to the grapevine location
The worst of the worst that?
The worst of the worst that?s all I have to say. I do not recommend anyone or anybody to go to the grapevine location
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to share your feedback. I sincerely apologize for the experience you had with our service department. What you described is not acceptable and does not reflect the level of service we want our clients to receive. I would like to personally introduce myself as I have recently started as the new Service Director at Audi Grapevine. I am actively reviewing our processes and implementing positive changes to improve communication, accountability, and overall customer experience. Feedback like yours is extremely important as it helps identify where immediate improvement is needed. I understand your frustration and would truly appreciate the opportunity to speak with you directly and learn more about your experience. Please feel free to call me personally at 817-553-2202 at your convenience. Thank you again for bringing this to my attention. I am committed to making meaningful improvements and restoring your confidence in our service department. Sincerely, Tom Kruzel Service Director 817-553-2202 tkruzel@group1auto.com
Malachi was very attentive and helpful with my oil change
Malachi was very attentive and helpful with my oil change in getting me a ride to my work and getting back to the dealer for pickup. Highly recommend and treated me the best I have ever been treated at any facility. Audi Grapevine is my go to spot for my Audi every time.
Malachi was very attentive and helpful with my oil change
Malachi was very attentive and helpful with my oil change in getting me a ride to my work and getting back to the dealer for pickup. Highly recommend and treated me the best I have ever been treated at any facility. Audi Grapevine is my go to spot for my Audi every time.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Andrew, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!
The service went smooth and without any hiccups.
The service went smooth and without any hiccups. Proper communication was maintained through out the process. Bill was awesome he followed up constantly with us.
The service went smooth and without any hiccups.
The service went smooth and without any hiccups. Proper communication was maintained through out the process. Bill was awesome he followed up constantly with us.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Sravya, we're happy you found our staff Bill to be so supportive during your experience here at Audi Grapevine. Please don't hesitate to reach out if there's anything additional we can do for you.