Reviews
My service manager, Anthony went above and beyond in making sure everything was taken care of when I brought my suv in for service. He even vacuumed the backseat for me.
My service manager, Anthony went above and beyond in making sure everything was taken care of when I brought my suv in for service. He even vacuumed the backseat for me.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we're so glad that we were able to go above and beyond your expectations! Please don't hesitate to reach out if there's anything additional we can do for you.
Service advisor explained the issues in detail. I recommend this place. Can do better when it comes to light refreshments. Nothing other than coffee and water.
Service advisor explained the issues in detail. I recommend this place. Can do better when it comes to light refreshments. Nothing other than coffee and water.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for the positive feedback! We take pride in our detailed explanations and value your recommendation. We appreciate your feedback on our refreshments and will work to make improvements. Hope to see you soon.
Service seems unfamiliar with known issues and fixes. Took my car in multiple times under warranty then once the warranty expired, now they know what the very expensive problem is. Got that fixed and now I have yet another problem that didn?t exist before service but they are denying that the car is working any differently than before -despite video evidence. Last time this happened I had to take it to a different dealership to get it fixed so I guess I?ll have to do it again. My fault for giving this location another chance. I knew better.
Service seems unfamiliar with known issues and fixes. Took my car in multiple times under warranty then once the warranty expired, now they know what the very expensive problem is. Got that fixed and now I have yet another problem that didn?t exist before service but they are denying that the car is working any differently than before -despite video evidence. Last time this happened I had to take it to a different dealership to get it fixed so I guess I?ll have to do it again. My fault for giving this location another chance. I knew better.
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- Overall experience
- 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Ms. Barber, Thank you for taking the time to share your feedback. We're sorry to hear about your experience and understand how frustrating it must be to have ongoing concerns with your vehicle, especially after multiple service visits. I would appreciate the opportunity to speak with you directly, as I am unfamiliar with the specific details of your situation and would like to better understand what happened. Our goal is always to provide transparent communication and quality service, and we'd like the chance to review your concerns with you. Please contact me at your convenience so we can discuss your experience and see how we can help. We value your business and hope to have the opportunity to regain your trust. Tom Kruzel Service Director | Audi Grapevine 817-553-2202 [email protected]
I've taken my cars to the shop, and I'm confident in the results I've gotten, From the moment they pick up my car and take me home until they send me an Uber so I can pick up my car, which is ready
I've taken my cars to the shop, and I'm confident in the results I've gotten, From the moment they pick up my car and take me home until they send me an Uber so I can pick up my car, which is ready
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Jose, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
I had a great experience at this dealership. The staff was friendly, professional, and took great care of me throughout the entire process. The service was excellent, and the pricing was fair and reasonable with no surprises. I really appreciated how easy they made everything and would definitely recommend them to anyone looking for quality service.
I had a great experience at this dealership. The staff was friendly, professional, and took great care of me throughout the entire process. The service was excellent, and the pricing was fair and reasonable with no surprises. I really appreciated how easy they made everything and would definitely recommend them to anyone looking for quality service.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Rene was extremely knowledgeable, professional, and efficient. He made the entire experience smooth & stress free!
Rene was extremely knowledgeable, professional, and efficient. He made the entire experience smooth & stress free!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Audi Grapevine! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Great Dealership A lot of eye candy that's works there also THE Receptionist is so dam hot And they have several other beautiful ladies that work there Grapevine Audi is fantastic I love that place
Great Dealership A lot of eye candy that's works there also THE Receptionist is so dam hot And they have several other beautiful ladies that work there Grapevine Audi is fantastic I love that place
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello, we really appreciate your feedback! If you have any further questions, please don't hesitate to reach out!
Great service. Easy to arrive, quick service, quality people. Good environment and comfortable waiting area. Had a 10,000 mile service done. I waited while the car was being serviced.
Great service. Easy to arrive, quick service, quality people. Good environment and comfortable waiting area. Had a 10,000 mile service done. I waited while the car was being serviced.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Keith, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.
Mr. Anthony was very pleasant took away all my anxiety!!! Mr. Anthony made me feel like family. He gave me his personal number to call it anytime with any problems..
Mr. Anthony was very pleasant took away all my anxiety!!! Mr. Anthony made me feel like family. He gave me his personal number to call it anytime with any problems..
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're happy you found Anthony to be so supportive during your experience here at Audi Grapevine. Please let us know if there is anything else we can do for you; we are more than happy to help!
Bought a car from them. The car has been great thus far. The complaint stems from I am 3 months out from buying the car and the accounting department and sales has been absolutely negligent in getting me my registration. I’ve had to continually reach out and ask for updates to only get the run around and garbage responses. The first registration was apparently lost by the accounting department the second is supposedly on the way… Extremely disappointed in their handling of a critical aspect of purchasing a car. Beware of having to stay on top of them every step of the way.
Bought a car from them. The car has been great thus far. The complaint stems from I am 3 months out from buying the car and the accounting department and sales has been absolutely negligent in getting me my registration. I’ve had to continually reach out and ask for updates to only get the run around and garbage responses. The first registration was apparently lost by the accounting department the second is supposedly on the way… Extremely disappointed in their handling of a critical aspect of purchasing a car. Beware of having to stay on top of them every step of the way.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for your feedback and for trusting us with your vehicle purchase. We're pleased to hear that you're enjoying your car, but we're very sorry for the frustration you've experienced with your registration. There is no excuse for the delays or the lack of clear communication you've described. We understand how important this part of the purchase process is, and we regret that we've fallen short of your expectations. We would like the opportunity to make this right and provide you with a clear update on the status of your registration. Sounds like you have already been in contact with our team, we will review your file and work toward a resolution as quickly as possible. We appreciate your patience and the opportunity to improve. Justin Guo General Sales Manager Office: (817) 553-2206 Main: (817) -553-2834