Reviews
Mr. JT is an excellent Service Associate that covers everything thoroughly without question. Receive the same type of service every time our vehicle requires service. Thank you JT for the professionalism you have always provided.
Mr. JT is an excellent Service Associate that covers everything thoroughly without question. Receive the same type of service every time our vehicle requires service. Thank you JT for the professionalism you have always provided.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Received second programming for my Audi A5 Sportback. Only issue was that my Xm radio programming was temporarily lost but it came back on after I left the dealership
Received second programming for my Audi A5 Sportback. Only issue was that my Xm radio programming was temporarily lost but it came back on after I left the dealership
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello John, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
The service advisor explained everything in detail and in a way easy to understand. He was excellent.
The service advisor explained everything in detail and in a way easy to understand. He was excellent.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.
Rene was my service advisor and was a pleasure to work with. My car needed a 50K inspection which revealed a problem. It was taken care of promptly.
Rene was my service advisor and was a pleasure to work with. My car needed a 50K inspection which revealed a problem. It was taken care of promptly.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Renee, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
I came in for just an alignment and greeted as soon as I arrived in the bay, even though it was about an hour from their closing time. Very friendly and knowledgeable service given by Ryan and Felix!
I came in for just an alignment and greeted as soon as I arrived in the bay, even though it was about an hour from their closing time. Very friendly and knowledgeable service given by Ryan and Felix!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Emmanuel, thank you for your kind review; we are happy to pass along your comments to the team here at Audi Grapevine! If you have any further questions, please don't hesitate to reach out!
Amazing staff and selection! Kenny Nguyen is a gem and the reason I purchased my E Tron GT from Audi Grapevine.
Amazing staff and selection! Kenny Nguyen is a gem and the reason I purchased my E Tron GT from Audi Grapevine.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Hello, we're happy you found our staff to be so supportive during your experience here at Audi Grapevine. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Rene is the tech that took care of us! Really helpful and kept us informed of progress! Very patient with all the questions! Thank you Rene’ 🚗
Rene is the tech that took care of us! Really helpful and kept us informed of progress! Very patient with all the questions! Thank you Rene’ 🚗
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!
My service rep. Andrew Holguin was very informative about the process of getting my car serviced.
My service rep. Andrew Holguin was very informative about the process of getting my car serviced.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your kind words and this wonderful review! If you have any further questions, please don't hesitate to reach out!
I was pleasantly surprised by Audi Grapevine. No one I dealt with reminded me of the car sales process of the past (sleazy) and they obviously wanted my business more than the luxury dealer across the highway. Robert was especially delightful as was Varon.
I was pleasantly surprised by Audi Grapevine. No one I dealt with reminded me of the car sales process of the past (sleazy) and they obviously wanted my business more than the luxury dealer across the highway. Robert was especially delightful as was Varon.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, thank you; we appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
I was given a shuttle back to my house while my vehicle was being serviced. I was told I could not have a loaner, because the oil change would take 1.5 hours. I dropped my car off at 8:30 am. The car was ready at 12:30pm. I should have been able to have a loaner car for the day. The shuttle taking me back to my house was not available for 30 minutes after dropping my vehicle off.
I was given a shuttle back to my house while my vehicle was being serviced. I was told I could not have a loaner, because the oil change would take 1.5 hours. I dropped my car off at 8:30 am. The car was ready at 12:30pm. I should have been able to have a loaner car for the day. The shuttle taking me back to my house was not available for 30 minutes after dropping my vehicle off.
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- Overall experience
- 3.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your feedback. We sincerely apologize that your service experience did not meet your expectations. Audi's loaner vehicle policy is generally reserved for warranty repairs and factory-recommended maintenance services, such as the 20,000-, 30,000-, and 40,000-mile service intervals. A routine oil and filter change is considered an Audi Express Service and is typically completed within 60 minutes, or up to 90 minutes if you request a complimentary wash and vacuum. Because of this, loaner vehicles are generally not provided for oil change appointments. We apologize if this policy was not clearly explained when your appointment was scheduled. We also understand your frustration with the longer-than-expected completion time and the wait for the shuttle service. We appreciate your feedback, as it helps us identify opportunities to improve both our communication and scheduling. If you would like to discuss your visit further, please don't hesitate to contact me directly. I would welcome the opportunity to address your concerns. Thank you for choosing Audi Grapevine, and we hope to provide you with a better experience on your next visit. Tom Kruzel Service Director | Audi Grapevine [email protected]