Reviews
Prompt courteous service, clean facility. AJ was professional and answered all questions. Will use this dealer again
Prompt courteous service, clean facility. AJ was professional and answered all questions. Will use this dealer again
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Took my car in because I was alerted by Malfunction Indicator. Bill Dowd took it in for troubleshooting. A part was ordered and we were taken home by Uber. Car was ready in a day and a half and an Audi employee picked me up to get car. It was hassle free?.
Took my car in because I was alerted by Malfunction Indicator. Bill Dowd took it in for troubleshooting. A part was ordered and we were taken home by Uber. Car was ready in a day and a half and an Audi employee picked me up to get car. It was hassle free?.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Bobby, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Excellent customer service! Especially Mr. Renee Laurel, he’s always watching out for his customers.
Excellent customer service! Especially Mr. Renee Laurel, he’s always watching out for his customers.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're happy you found Renee to be so supportive during your experience here at Audi Grapevine. If you have any further questions, please don't hesitate to reach out!
Great service as usual from Larry Tran, he consistently takes care of us and our vehicles.
Great service as usual from Larry Tran, he consistently takes care of us and our vehicles.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Audi Grapevine! If you have any further questions, please don't hesitate to reach out!
Larry is always so professional and knowledgeable. He provides solutions and recommendations that work, I will always bring my car here to be serviced.
Larry is always so professional and knowledgeable. He provides solutions and recommendations that work, I will always bring my car here to be serviced.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Audi Grapevine! If you have any further questions, please don't hesitate to reach out!
Andrew Holguin provided exceptional customer service!! He is professional, friendly, and knowledgeable. He kept me informed throughout the process and made everything easy and stress-free. I truly appreciated his excellent customer service and would definitely recommend this dealership!
Andrew Holguin provided exceptional customer service!! He is professional, friendly, and knowledgeable. He kept me informed throughout the process and made everything easy and stress-free. I truly appreciated his excellent customer service and would definitely recommend this dealership!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Noor, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Audi Grapevine. Thanks for the recommendation, and have an amazing day!
Outstanding customer service provided by my Service Advidor, Bill Doud! He was professional, courteous and patiently explained all work performed.
Outstanding customer service provided by my Service Advidor, Bill Doud! He was professional, courteous and patiently explained all work performed.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're happy you found our staff to be so supportive during your experience here. Please don't hesitate to reach out if there's anything additional we can do for you.
I was able to get a same day appt for my car service. Took about 1.5 hours for the service. Opted to not do the free car wash so I could be done in under 2 hours.
I was able to get a same day appt for my car service. Took about 1.5 hours for the service. Opted to not do the free car wash so I could be done in under 2 hours.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Fathima, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
The customer service is excellent. The environment is welcoming and friendly along with the staff.
The customer service is excellent. The environment is welcoming and friendly along with the staff.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Andrew, helped me out for the entire repair process. He talked with the extended warranty company and got everything approved and repairs done in a very timely manner.
Andrew, helped me out for the entire repair process. He talked with the extended warranty company and got everything approved and repairs done in a very timely manner.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Stephen, we're happy you found Andrew to be so supportive during your experience here at Audi Grapevine. Feel free to reach out to us if you need anything. Have a wonderful day.