Reviews
From the first call to this dealership, until I drove the car off the lot to take it home, the selling and buying process was smooth, helpful, and easy.
From the first call to this dealership, until I drove the car off the lot to take it home, the selling and buying process was smooth, helpful, and easy.
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- Overall experience
- 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Paul, we really appreciate your feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Low pressure sales, knowledgeable staff, great service, and a high respect for my time with quick, efficient process from test drive to drive off. .
Low pressure sales, knowledgeable staff, great service, and a high respect for my time with quick, efficient process from test drive to drive off. .
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
The only thing I didn?t like was when the tech brought my car around, he parked in the parking spot with the cars for sale. Usually, they pull inside the building where I can just walk out and get in my car. I saw him walk in the covered pull-up part and drop my keys at the desk. Even though the young attendant offered to go get my car and bring it to me, I walked to go get my car myself.
The only thing I didn?t like was when the tech brought my car around, he parked in the parking spot with the cars for sale. Usually, they pull inside the building where I can just walk out and get in my car. I saw him walk in the covered pull-up part and drop my keys at the desk. Even though the young attendant offered to go get my car and bring it to me, I walked to go get my car myself.
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your feedback. We apologize for the inconvenience with the parking. We will use this as an opportunity to improve our process and ensure a smoother experience for our valued customers. We appreciate your business!
Anthony Butler is great! He’s quick to respond and thinks ahead. My husband and I always go to him for all of our service needs.
Anthony Butler is great! He’s quick to respond and thinks ahead. My husband and I always go to him for all of our service needs.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're happy to hear you had such a positive experience with our team! We sincerely thank you for the positive review, and look forward to seeing you again soon!
The service department at Audi Grapevine always meets or exceeds our expectations! Ethan and all the staff are polite, professional, and thorough.
The service department at Audi Grapevine always meets or exceeds our expectations! Ethan and all the staff are polite, professional, and thorough.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we're happy to hear you had such a positive experience with Ethan and our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Not happy with dealership at all. Drove over 300 miles for a car they had. They tried to sell me work tires that looked all chewed up and asked me drive it back that way. That was on 5/2. They replaced not sure if they actually did cause here we are on 5/7 and have low tire pressure on the same tire. Not to mention oil service light came on 5/4 and still dealing with that. We’re not even a week in!!!
Not happy with dealership at all. Drove over 300 miles for a car they had. They tried to sell me work tires that looked all chewed up and asked me drive it back that way. That was on 5/2. They replaced not sure if they actually did cause here we are on 5/7 and have low tire pressure on the same tire. Not to mention oil service light came on 5/4 and still dealing with that. We’re not even a week in!!!
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- Overall experience
- 2.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for sharing your experience. We sincerely apologize for the frustration and concern this situation caused. Safety and vehicle quality are extremely important to us, and we understand why the condition of the tires and the maintenance alert left you disappointed. The Lexus had recently been traded in, and we had already ordered a new set of tires for the vehicle prior to your purchase. Unfortunately, the tires had not yet arrived or been installed before you needed to head back home. Because the existing tires still passed inspection standards, we offered the option of having the tires replaced in your hometown and reimbursing you for the cost so you would not have to make another trip back. However, after understanding that you were not comfortable with that option, our team worked quickly to locate tires from the Lexus dealership across the street so we could have them installed before you left town. Regarding the oil maintenance alert, we do perform oil changes on all of our pre-owned vehicles as part of our reconditioning process. It appears the maintenance reminder light may not have been reset properly during service, and we apologize for that oversight. We also apologize for any lack of follow-up communication after your purchase. Your feedback has been shared with our team because we always want to improve both our communication and our customers’ experience. We appreciate your business and the opportunity to address your concerns. Please feel free to contact us directly so we can assist further and ensure everything is taken care of properly. Justin Guo General Sales Manager (817) 553-2206
Great service a support from the Service Center. They were very communicative. And they provided a loaner vehicle.
Great service a support from the Service Center. They were very communicative. And they provided a loaner vehicle.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Kyle, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Always outstanding service Anthony Butler is one of the best service advisors I have ever worked with !
Always outstanding service Anthony Butler is one of the best service advisors I have ever worked with !
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're happy you found our staff to be so supportive during your experience here at Audi Grapevine. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
I love this place. Everyone was friendly and helpful. My son was happy with the experience. Will be back to get another car for myself!
I love this place. Everyone was friendly and helpful. My son was happy with the experience. Will be back to get another car for myself!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.
Good service experience overall. The vehicle was received properly, and the staff collected all necessary information clearly. Shuttle assistance was helpful and convenient. Service was completed quickly and efficiently.
Good service experience overall. The vehicle was received properly, and the staff collected all necessary information clearly. Shuttle assistance was helpful and convenient. Service was completed quickly and efficiently.
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- Quality of repair
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Mohan, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!