Reviews
I had a great experience at this dealership. The staff was friendly, professional, and took great care of me throughout the entire process. The service was excellent, and the pricing was fair and reasonable with no surprises. I really appreciated how easy they made everything and would definitely recommend them to anyone looking for quality service.
I had a great experience at this dealership. The staff was friendly, professional, and took great care of me throughout the entire process. The service was excellent, and the pricing was fair and reasonable with no surprises. I really appreciated how easy they made everything and would definitely recommend them to anyone looking for quality service.
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- 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Rene was extremely knowledgeable, professional, and efficient. He made the entire experience smooth & stress free!
Rene was extremely knowledgeable, professional, and efficient. He made the entire experience smooth & stress free!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Audi Grapevine! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Great Dealership A lot of eye candy that's works there also THE Receptionist is so dam hot And they have several other beautiful ladies that work there Grapevine Audi is fantastic I love that place
Great Dealership A lot of eye candy that's works there also THE Receptionist is so dam hot And they have several other beautiful ladies that work there Grapevine Audi is fantastic I love that place
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- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello, we really appreciate your feedback! If you have any further questions, please don't hesitate to reach out!
Great service. Easy to arrive, quick service, quality people. Good environment and comfortable waiting area. Had a 10,000 mile service done. I waited while the car was being serviced.
Great service. Easy to arrive, quick service, quality people. Good environment and comfortable waiting area. Had a 10,000 mile service done. I waited while the car was being serviced.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Keith, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.
Mr. Anthony was very pleasant took away all my anxiety!!! Mr. Anthony made me feel like family. He gave me his personal number to call it anytime with any problems..
Mr. Anthony was very pleasant took away all my anxiety!!! Mr. Anthony made me feel like family. He gave me his personal number to call it anytime with any problems..
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're happy you found Anthony to be so supportive during your experience here at Audi Grapevine. Please let us know if there is anything else we can do for you; we are more than happy to help!
Bought a car from them. The car has been great thus far. The complaint stems from I am 3 months out from buying the car and the accounting department and sales has been absolutely negligent in getting me my registration. I’ve had to continually reach out and ask for updates to only get the run around and garbage responses. The first registration was apparently lost by the accounting department the second is supposedly on the way… Extremely disappointed in their handling of a critical aspect of purchasing a car. Beware of having to stay on top of them every step of the way.
Bought a car from them. The car has been great thus far. The complaint stems from I am 3 months out from buying the car and the accounting department and sales has been absolutely negligent in getting me my registration. I’ve had to continually reach out and ask for updates to only get the run around and garbage responses. The first registration was apparently lost by the accounting department the second is supposedly on the way… Extremely disappointed in their handling of a critical aspect of purchasing a car. Beware of having to stay on top of them every step of the way.
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- 1.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for your feedback and for trusting us with your vehicle purchase. We're pleased to hear that you're enjoying your car, but we're very sorry for the frustration you've experienced with your registration. There is no excuse for the delays or the lack of clear communication you've described. We understand how important this part of the purchase process is, and we regret that we've fallen short of your expectations. We would like the opportunity to make this right and provide you with a clear update on the status of your registration. Sounds like you have already been in contact with our team, we will review your file and work toward a resolution as quickly as possible. We appreciate your patience and the opportunity to improve. Justin Guo General Sales Manager Office: (817) 553-2206 Main: (817) -553-2834
Excellent service I felt taken care of by JT. He did a wonderful job. He is a very kind person felt like he is a great listener as well thank you JT.
Excellent service I felt taken care of by JT. He did a wonderful job. He is a very kind person felt like he is a great listener as well thank you JT.
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- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Belinda, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Grapevine Audi, provided the Ultimate Service!! From the Service Department to the entire Managerial Team! My wife?s A5 Sport was serviced with absolute care and expertise. We would like to thank everyone in this process. Grapevine Audi is the Best in the class! Truly know how customer service works and more importantly Know how to treat their Customers! Thank you Grapevine Audi!
Grapevine Audi, provided the Ultimate Service!! From the Service Department to the entire Managerial Team! My wife?s A5 Sport was serviced with absolute care and expertise. We would like to thank everyone in this process. Grapevine Audi is the Best in the class! Truly know how customer service works and more importantly Know how to treat their Customers! Thank you Grapevine Audi!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Bryant, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Clean attentive efficient Didn’t have to wait for loaner and service was very good
Clean attentive efficient Didn’t have to wait for loaner and service was very good
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, your wonderful feedback and rating mean a lot to us. We hope you have a great day!
Great customer service. I was greeted by a service person when I arrived. The environment was great as I waited for my vehicle to be serviced.
Great customer service. I was greeted by a service person when I arrived. The environment was great as I waited for my vehicle to be serviced.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!