Reviews
⭐⭐⭐⭐⭐ I had an excellent experience with the service
⭐⭐⭐⭐⭐ I had an excellent experience with the service department at Audi Grapevine. The customer service was outstanding from start to finish, and the team did a great job with the alignment on my Q8 S. Everything was handled professionally, efficiently, and with great attention to detail. I really appreciate the communication, professionalism, and quality of service. It’s refreshing to have a dealership that takes pride in taking care of its customers and their vehicles. Thank you to Andrew and his team at Audi Grapevine!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Rene was extremely helpful and communicative in getting
Rene was extremely helpful and communicative in getting my Q8 repaired. All repairs were completed quickly, and every member of the staff were professional and courteous. Thanks again Audi Grapevine!
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- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Sean, we're happy you found our staff to be so supportive during your experience here at Audi Grapevine. Please don't hesitate to reach out if there's anything additional we can do for you.
I had a great experience with my first visit to Audi
I had a great experience with my first visit to Audi Grapevine. The customer service was top notch. My service Consultant, Rene Laurel was so helpful and accommodating. Their Technology Specialist, Varon Perea was equally accommodating and knowledgeable. I will only be taking my Audi to Audi Grapevine for all it needs. Thank you guys for an amazing experience!
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- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Jonathan, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
I had an excellent experience purchasing my Audi A6 from
I had an excellent experience purchasing my Audi A6 from Audi Grapevine. Danial was professional, knowledgeable, and patient throughout the entire process. He answered all our questions, made everything easy, and never made us feel pressured. I would highly recommend Audi Grapevine and Danial to anyone looking for a new vehicle.
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- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Deena, thank you for your kind review; we are happy to pass along your comments to the team here at Audi Grapevine! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
I called beforehand to check tire size, they held the
I called beforehand to check tire size, they held the tire for me, and got me in and out of there within an hour. Parts guy was great, service guy was great, and the customer service has always been top notch!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Maria, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.
Went in for a recall, oh look, water pump needs replace,
Went in for a recall, oh look, water pump needs replace, double the price but quality work is guaranteed, I assume. Never looked under the hood until a day later, and reservoir is bone dry and nothing looks brand new and replaced. So now everyday I fill it with the gallon of coolant I have to keep in the back seat b/c I don't have any thousands left to take it to someone who will actually fix the problem. The worst part is the feeling of shame that hangs down my back, blocking any enjoyment as I shuffle through my life, disappointed and depressed.
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- 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for bringing this to our attention. We take concerns like this very seriously, especially when a customer feels that the work performed did not resolve the issue they came in for. We would like the opportunity to investigate exactly what happened and get this matter resolved. Unfortunately, we’re unable to identify the vehicle or repair from this review alone. Please contact me directly and provide your name and vehicle information so that I can locate your repair order and speak with you personally. Our goal is to understand your concerns, review the work that was performed, and do everything we can to make this right. We’re sorry to hear about the frustration and stress this situation has caused you, and we would appreciate the opportunity to address it directly. Tom Kruzel Service Director | Audi Grapevine 817-553-2202 [email protected]
Audi Grapevine is my new go to dealership.
Audi Grapevine is my new go to dealership. Great service. Great staff. Felix is excellent! The service manager is hands on and show great support for his crew.
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- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello, we are so happy to read such a great review about Audi Grapevine! Please let us know if there is anything else we can do for you; we are more than happy to help!
Rene laurel provides the best service.
Rene laurel provides the best service. Be sure to ask for him by name. He will take care of.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're happy you found our staff to be so supportive during your experience here. Please don't hesitate to reach out if there's anything additional we can do for you.
They do their best to make me satisfied.
They do their best to make me satisfied. Always a satisfying experience at Audi Grapevine.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Theresa, we strive for 100% satisfaction, and it is great to see that you had such a positive experience here. Please don't hesitate to reach out if there's anything additional we can do for you.
This was my first visit to Audi Grapevine for service and
This was my first visit to Audi Grapevine for service and it was the best experience from when I called to schedule to when I drove out of the parking lot after the service appointment! Top notch customer service!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!