Reviews
Andrew Holguin provided exceptional customer service!
Andrew Holguin provided exceptional customer service!! He is professional, friendly, and knowledgeable. He kept me informed throughout the process and made everything easy and stress-free. I truly appreciated his excellent customer service and would definitely recommend this dealership!
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Outstanding customer service provided by my Service
Outstanding customer service provided by my Service Advidor, Bill Doud! He was professional, courteous and patiently explained all work performed.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're happy you found our staff to be so supportive during your experience here. Please don't hesitate to reach out if there's anything additional we can do for you.
I was able to get a same day appt for my car service.
I was able to get a same day appt for my car service. Took about 1.5 hours for the service. Opted to not do the free car wash so I could be done in under 2 hours.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Fathima, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
The customer service is excellent.
The customer service is excellent. The environment is welcoming and friendly along with the staff.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Andrew, helped me out for the entire repair process.
Andrew, helped me out for the entire repair process. He talked with the extended warranty company and got everything approved and repairs done in a very timely manner.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Stephen, we're happy you found Andrew to be so supportive during your experience here at Audi Grapevine. Feel free to reach out to us if you need anything. Have a wonderful day.
I had a wonderful experience and I am so thankful for
I had a wonderful experience and I am so thankful for everyone who helped me purchase my vehicle. It wasn't stressful at all and they took their time to make sure I was taken care of.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Yvette, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Bill Doud was the service representative and did an
Bill Doud was the service representative and did an outstanding job keeping me informed while I waited at the dealership for the work to be completed. Bill then explained what was done and the charges. My car was returned washed and ready to go. Great work done by all. Thanks
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Theodore, we're happy you found our staff to be so supportive during your experience here at Audi Grapevine. We are always more than happy to assist you if anything else comes up. Take care!
Everything is good nothing to change.
Everything is good nothing to change. Andrew is helpful through out the process And it was smooth Clean service everyone are helpful Thanks and t
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Bhargav, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Never been to an Audi dealership before and this place
Never been to an Audi dealership before and this place rolls the red carpet out for you. The car was ready for the test drive when I got there, no waiting for it to be driven around. The salesmen were very easy to work with and talk to. Very smooth and quick process buying my Audi. I plan on come back to this dealer anytime I?m in the market for a car.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello Samuel, we're happy you found our staff to be so supportive during your experience here at Audi Grapevine. Please don't hesitate to reach out if there's anything additional we can do for you.
Great sales team.
Great sales team. Great service department. Had several choices when I bought my car. Made the right one.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're happy to hear you had such a positive experience with our team! We sincerely thank you for the positive review, and look forward to seeing you again soon!