Audi Grapevine

After an unbelievably horrid experience with Clay Cooley Richardson involving deceptive trade practices earlier this week I had what was the best experience... I have ever had with a dealer in over 35 years of buying new/used vehicles ( over 40 in total during that time frame). I was offered an extremely fair price for my trade despite some Carfax issues and also received a great deal on a 2018 Audi A3 which my wife absolutely loves. Dax , my salesperson, was incredibly friendly and helpful and seemed to try to make up for the aforementioned terrible experience I had with Clay Cooley. Everything went perfectly and efficiently. When we got to Finance , Carlos, was every bit as helpful, honest, and friendly as Dax had been in sales and we got a much better interest rate than I expected despite not purchasing any additional products like maintenance, gap, etc... ( which I guarantee everyone is not always or even usually the case with other dealers I have dealt with who seem to almost browbeat you into buying other products you don't need or want - Carlos was the perfect professional and my wife and I actually enjoyed the finance process which I doubt happens to many these days). Overall I couldn't be happier and when I purchase my next vehicle towards the end of year it will be another Audi and definitely from Grapevine Audi!

Our journey of searching for a used Audi Q5 began more than 3 months ago. Our 1st experience was w/ Robert who helped my wife and I on the 2012 Audi Q7.... Although it didn't work out, our experience was nothing short of amazing and the right at-home feeling. Fast forward to 3 1/2 months later on June 9th, destiny brought us back to Audi Grapevine from a completely unexpected plan. We were on the way to another dealership to close out a deal w/ BMW X3, we stopped by Audi Grapevine to check out a new positing for an 2012 Audi Q5 without much expectations. Vincent stepped in and created the best memorable experience for us. This Audi Q5 is a Prestige package that offers all the features we've been looking for. He enthusiastically showed us all how these features, MMI for example, work. He was also extremely friendly answering all the questions we had and reached out to Jameson, his manager, for additional information. Finally, he coordinated w/ the service department to clean the exterior and interior of the car like new b4 handing the keys to us. We've been extremely happy w/ our 2012 Audi Q5 car. Our dream car could not have happened without Vincent's enthusiasm and Jameson's willingness to work w/ us. You guys rock!!! Thanks so much for bringing our Audi Q5 wish come true, Vo

Luis Melendez was very knowledgeable and efficient while still being personable and friendly. He made the whole experience easier and exciting - just... like getting a new car should be. Everyone at the dealership from Sales Mgr. Rick Norris, Carlos Hernandez in Finance, and John Dinh, Tech Specialist, were interested and friendly. We would definitely recommend this dealership and especially Luis Melendez.

Outstanding dealership. They know how to take care of customers. Everyone is knowledgable and very easy to purchase a car. The salesmen and Jeff in credit... are awesome

Luis Melendez made my car buying experience a pleasure. I am not new to buying cars by any means and this was the most relaxed and enjoyable event I... have ever had. Louis not only has the greatest knowledge of all Audi lineup, he will take the time and explain the pros and conns of each. I have never seen a car salesman with his skill and understanding. When you leave the dealership you pull out on the road and think to yourself, I think I have made a friend.

Vernon took care of the service as needed at price I got at point of reservation on the phone, although actual price for services was higher. Thanks

For starters I purchased a preowned vehicle from this dealership. I was told that my vehicle had been fully detailed and washed and it was ready to go... when I completed my purchase. Although I completed the purchase at night I could see that the vehicle had not been detailed. I brought it back the next day and was assured it would be done correctly. Of course the outside was clean but the inside, yet again, had not been detailed. I didn't have time to wait so I returned yet again to have the detail done. After being told that management was going to inspect the vehicle upon completion, it was done correctly. Lastly, and more importantly, I wanted to cancel GAP and my extended warranty so I proceeded to do so on the day my car was being "detailed". Surprisingly, I was told that Curtis, the finance manager, said that I needed an appointment and the paperwork that I had provided was not official documentation for cancellation. After refusing to leave, Alex (asst. mgr.) and I spoke and he assured me he would take care of everything. Well, he didn't. After waiting 3 days and not hearing from him I contacted the finance department. The gentleman who I spoke with assured me that he would have someone email me the correct form. Thanks to him the GAP Cancellation form was emailed. However, no one at the dealership took any action to cancel or contact me regarding cancellation of the extended warranty (the more expensive of the 2). I proceeded to contact the companies who owned these policies. After explaining to them what occurred both policies were canceled. I dropped by the dealership to redo the paperwork so that it would reflect the newly financed amount but I was told I didn't need to do that and there was no additional paperwork that I needed to sign. I obliged. As I was leaving, the finance guy calls me and asks that I come back to the office to sign off on cancellation forms for the policies. I stated that the policies had already been canceled so I didn't understand why they needed me to sign paperwork after the fact. He stated that it was needed for their records. Ok, so, when I went in initially to cancel the policies I was told that I needed an appointment. Now all off a sudden after the policy has been canceled you mysteriously produce paperwork immediately that you say I need to sign so that you "can have a copy for your records", AND you put the date that I was there as the cancellation date, to which I struck through and made the correction. Why all of the lies and willful attempts to prevent me from canceling these policies?? AUDI's finance manager and department staff need additional training before dealing with consumers. You don't play with people's money. If they have a question or a request you address it. If you don't know the answer, don't provide information that you don't know to be true. Instead assure the customer that you'll try to find the answer and you will get back to them. ALWAYS follow through. Otherwise, your business appears non transparent and dishonest. Customer service is best when it is honest and true. Definitely would not recommend this dealership to family or friends.

Very professional and prompt. Would recommend this dealership for anyone interested in buying a new or used Audi or having tbeir Audi serviced. Thank... you very much.

Everything was convenient and quick. The team here took great care of my Q7. Fully recommend this particular Audi dealership not only because it’s so new,... but also because they are so efficient and effective.

My Service Rep Todd was terrific. I called in w an emergency- tire problem. They saw me that day. He was very thorough explaining the maintenance and provide... me a loaner car so I wouldn't miss an appointment. Beautiful facility.