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Audi Grapevine

(1,747 reviews)
Visit Audi Grapevine
Sales hours: 8:30am to 8:00pm
Service hours: 7:00am to 7:00pm
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Sales Service
Monday 8:30am–8:00pm 7:00am–7:00pm
Tuesday 8:30am–8:00pm 7:00am–7:00pm
Wednesday 8:30am–8:00pm 7:00am–7:00pm
Thursday 8:30am–8:00pm 7:00am–7:00pm
Friday 8:30am–8:00pm 7:00am–7:00pm
Saturday 8:30am–6:00pm 8:00am–5:00pm
Sunday Closed 9:00am–2:00pm
2023 consumer dealer award
View 2 awards
2023 consumer dealer award 2022 consumer dealer award
New (866) 335-0889 (866) 335-0889
Used (866) 316-4393 (866) 316-4393
Service (866) 346-6213 (866) 346-6213

Inventory

See all 322 vehicles from this dealership.

Incentives

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About our dealership

This seller has been on Cars.com since December 2012.
We take pride in our helpful staff and we will do everything to make your car buying experience the best you have ever had!

Service center

Phone number (866) 346-6213

Service hours

Monday
7:00am–7:00pm
Tuesday
7:00am–7:00pm
Wednesday
7:00am–7:00pm
Thursday
7:00am–7:00pm
Friday
7:00am–7:00pm
Saturday
8:00am–5:00pm
Sunday
9:00am–2:00pm

Reviews

(1,747 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Audi Grapevine from DealerRater.

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Poor communication - never informed me car was completed.

Poor communication - never informed me car was completed. Item was not fixed as promised requiring multiple visits to address same issue. No loaners available even after it was promised. Told me there were no loaners available for 6-weeks out.

Poor communication - never informed me car was completed.

Poor communication - never informed me car was completed. Item was not fixed as promised requiring multiple visits to address same issue. No loaners available even after it was promised. Told me there were no loaners available for 6-weeks out.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We apologize for the inconvenience caused by your recent service experience. We strive to provide exceptional service to all our customers, and it’s clear that we fell short in this instance. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Cris Zamora Service Manager czamora@audigrapevine.com

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Great service and Kelvin always does a wonderful job of

Great service and Kelvin always does a wonderful job of taking care of my car. Thanks!

Great service and Kelvin always does a wonderful job of

Great service and Kelvin always does a wonderful job of taking care of my car. Thanks!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

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Poor communication Follow through was not good I had

Poor communication Follow through was not good I had to call ask for help Promises not kept. Not valued as a customer

Poor communication Follow through was not good I had

Poor communication Follow through was not good I had to call ask for help Promises not kept. Not valued as a customer

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We apologize for the inconvenience caused by your recent service experience. We strive to provide exceptional service to all our customers, and it’s clear that we fell short in this instance. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach ou t to me if you need anything in the meantime. Cris Zamora Service Director czamora@audigrapevine.com

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The maintenance team did a great job of identifying

The maintenance team did a great job of identifying necessary repairs and keeping the costs down by using the warranty. They also were able to accommodate my schedule and complete the work the same day.

The maintenance team did a great job of identifying

The maintenance team did a great job of identifying necessary repairs and keeping the costs down by using the warranty. They also were able to accommodate my schedule and complete the work the same day.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, we're happy to hear you had such a positive experience with our team! We hope you have a great day!

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My Q5 needed a repair and recall work done.

My Q5 needed a repair and recall work done. AJ was friendly and efficient. He told me it was going to take 2 hrs and it only took 1 1/2 hours. Great Service!

My Q5 needed a repair and recall work done.

My Q5 needed a repair and recall work done. AJ was friendly and efficient. He told me it was going to take 2 hrs and it only took 1 1/2 hours. Great Service!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, we're happy you found our staff to be so supportive during your experience here at Audi Grapevine. Thank you, and have a fantastic day!

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Robert is one great very talented salesman who believes

Robert is one great very talented salesman who believes in taking care of the customers. GREAT πŸ‘πŸΎ JOB..

Robert is one great very talented salesman who believes

Robert is one great very talented salesman who believes in taking care of the customers. GREAT πŸ‘πŸΎ JOB..

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hello, we're happy you found our staff Robert to be so supportive during your experience here at Audi Grapevine. Feel free to reach out to us if you need anything. Have a wonderful day.

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Audi Grapevine Sales Team has always done a great job

Audi Grapevine Sales Team has always done a great job making sure all my questions were answered with my satisfaction.

Audi Grapevine Sales Team has always done a great job

Audi Grapevine Sales Team has always done a great job making sure all my questions were answered with my satisfaction.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hello, thank you; we appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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Audi Grapevine Service Center has prompt service upon

Audi Grapevine Service Center has prompt service upon arrival with a friendly greeting and taking care of your vehicle with attention to detail. Communicated from the department was clear, concise, and transparent.

Audi Grapevine Service Center has prompt service upon

Audi Grapevine Service Center has prompt service upon arrival with a friendly greeting and taking care of your vehicle with attention to detail. Communicated from the department was clear, concise, and transparent.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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Anthony Butler and his team provided truly excellent

Anthony Butler and his team provided truly excellent service. I came in to repair some scratches, expecting to be there for hours and paying hundreds. They took care of it in less than ten minutes without charge and let me know my options if I wanted further repairs. Fantastic experience.

Anthony Butler and his team provided truly excellent

Anthony Butler and his team provided truly excellent service. I came in to repair some scratches, expecting to be there for hours and paying hundreds. They took care of it in less than ten minutes without charge and let me know my options if I wanted further repairs. Fantastic experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello, we're happy you found our staff to be so supportive during your experience here at Audi Grapevine. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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Anthony Butler did a great job and was wonderful to work

Anthony Butler did a great job and was wonderful to work with. He made my visit smooth and effective in a way that was respectful of my time limitations

Anthony Butler did a great job and was wonderful to work

Anthony Butler did a great job and was wonderful to work with. He made my visit smooth and effective in a way that was respectful of my time limitations

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello, we're happy you found our staff to be so supportive during your experience here at Audi Grapevine. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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