Reviews
Professional and welcoming.
Professional and welcoming. The sales person Mitch and finance manager Jake were outstanding to work with.
Professional and welcoming.
Professional and welcoming. The sales person Mitch and finance manager Jake were outstanding to work with.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Michael Phan Advisor was trying to over charge by $400
Michael Phan Advisor was trying to over charge by $400 and after pointing out the issue, his last statement to me was ?I am hoping NOT to see you again?. This is not a joke. This is how horrible the service was. Good luck to Audi Grapevine at 1260 E. State Hwy. 114. Grapevine, TX 76051 but they have lost my business and I wonder how many more customer have experience this.
Michael Phan Advisor was trying to over charge by $400
Michael Phan Advisor was trying to over charge by $400 and after pointing out the issue, his last statement to me was ?I am hoping NOT to see you again?. This is not a joke. This is how horrible the service was. Good luck to Audi Grapevine at 1260 E. State Hwy. 114. Grapevine, TX 76051 but they have lost my business and I wonder how many more customer have experience this.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Michael Phan Advisor was trying to over charge and after
Michael Phan Advisor was trying to over charge and after pointing out the issue, his last statement to me was “I am hoping NOT to see you again”. This is not a joke. This is how horrible the service was. Good luck to Audi Grapevine at 1260 E. State Hwy. 114. Grapevine, TX 76051 but they have lost my business and I wonder how many more customer have experience this.
Michael Phan Advisor was trying to over charge and after
Michael Phan Advisor was trying to over charge and after pointing out the issue, his last statement to me was “I am hoping NOT to see you again”. This is not a joke. This is how horrible the service was. Good luck to Audi Grapevine at 1260 E. State Hwy. 114. Grapevine, TX 76051 but they have lost my business and I wonder how many more customer have experience this.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
The dealership was able to service my car with an oil
The dealership was able to service my car with an oil change quickly. Larry was extremely helpful and helped accommodate my need to get in and out of the dealership on my tome crunch. . He was super friendly and gave great customer service. I greatly appreciated his helpfulness.
The dealership was able to service my car with an oil
The dealership was able to service my car with an oil change quickly. Larry was extremely helpful and helped accommodate my need to get in and out of the dealership on my tome crunch. . He was super friendly and gave great customer service. I greatly appreciated his helpfulness.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Recall fixed in a timely manner!
Recall fixed in a timely manner! Very nice, helpful, friendly and knowledgeable employees. Facility very nice, exceptionally clean, inviting, and makes for a comfortable wait!
Recall fixed in a timely manner!
Recall fixed in a timely manner! Very nice, helpful, friendly and knowledgeable employees. Facility very nice, exceptionally clean, inviting, and makes for a comfortable wait!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Quality service department.
Quality service department. Easy to schedule, relatively quick service, and reasonably priced for the product they service. Very nice facility and their service reps are very friendly and keep you advised as to the progress of your service. Highly recommend this dealership for any Audi service needs you may have.
Quality service department.
Quality service department. Easy to schedule, relatively quick service, and reasonably priced for the product they service. Very nice facility and their service reps are very friendly and keep you advised as to the progress of your service. Highly recommend this dealership for any Audi service needs you may have.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we are very happy to have provided you with such a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!
I called for a problem and my Service person (AJ)helped
I called for a problem and my Service person (AJ)helped me out and took care of my problem. This is not the first time Grapevine helped me out.
I called for a problem and my Service person (AJ)helped
I called for a problem and my Service person (AJ)helped me out and took care of my problem. This is not the first time Grapevine helped me out.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Advisor AJ(Anthony) did a great job.
Advisor AJ(Anthony) did a great job. He is very friendly and knowledgeable. I suggest this dealership for good service. I have been visiting this place from past few years
Advisor AJ(Anthony) did a great job.
Advisor AJ(Anthony) did a great job. He is very friendly and knowledgeable. I suggest this dealership for good service. I have been visiting this place from past few years
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Excellent service every time I go to Audi Grapevine with
Excellent service every time I go to Audi Grapevine with Mr. Kevin. Mr. Kevin display excellence every time I bring my vehicle in for any type of service or have to get a loaner vehicle.
Excellent service every time I go to Audi Grapevine with
Excellent service every time I go to Audi Grapevine with Mr. Kevin. Mr. Kevin display excellence every time I bring my vehicle in for any type of service or have to get a loaner vehicle.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Our trip to Audi Grapevine was great from start to
Our trip to Audi Grapevine was great from start to finish. Both the salesperson and finance dept were top notch: super helpful and very knowledgable.
Our trip to Audi Grapevine was great from start to
Our trip to Audi Grapevine was great from start to finish. Both the salesperson and finance dept were top notch: super helpful and very knowledgable.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase