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Audi Grapevine

(1,786 reviews)
Visit Audi Grapevine
Sales hours: 8:30am to 8:00pm
Service hours: 7:00am to 7:00pm
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Sales Service
Monday 8:30am–8:00pm 7:00am–7:00pm
Tuesday 8:30am–8:00pm 7:00am–7:00pm
Wednesday 8:30am–8:00pm 7:00am–7:00pm
Thursday 8:30am–8:00pm 7:00am–7:00pm
Friday 8:30am–8:00pm 7:00am–7:00pm
Saturday 8:30am–6:00pm 8:00am–5:00pm
Sunday Closed 9:00am–2:00pm
2023 consumer dealer award
View 2 awards
2023 consumer dealer award 2022 consumer dealer award
New (866) 335-0889 (866) 335-0889
Used (866) 316-4393 (866) 316-4393
Service (866) 346-6213 (866) 346-6213

Inventory

See all 380 vehicles from this dealership.

Incentives

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About our dealership

This seller has been on Cars.com since December 2012.
We take pride in our helpful staff and we will do everything to make your car buying experience the best you have ever had!

Service center

Phone number (866) 346-6213

Service hours

Monday
7:00am–7:00pm
Tuesday
7:00am–7:00pm
Wednesday
7:00am–7:00pm
Thursday
7:00am–7:00pm
Friday
7:00am–7:00pm
Saturday
8:00am–5:00pm
Sunday
9:00am–2:00pm

Reviews

(1,786 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Audi Grapevine from DealerRater.

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Professional and welcoming.

Professional and welcoming. The sales person Mitch and finance manager Jake were outstanding to work with.

Professional and welcoming.

Professional and welcoming. The sales person Mitch and finance manager Jake were outstanding to work with.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Michael Phan Advisor was trying to over charge by $400

Michael Phan Advisor was trying to over charge by $400 and after pointing out the issue, his last statement to me was ?I am hoping NOT to see you again?. This is not a joke. This is how horrible the service was. Good luck to Audi Grapevine at 1260 E. State Hwy. 114. Grapevine, TX 76051 but they have lost my business and I wonder how many more customer have experience this.

Michael Phan Advisor was trying to over charge by $400

Michael Phan Advisor was trying to over charge by $400 and after pointing out the issue, his last statement to me was ?I am hoping NOT to see you again?. This is not a joke. This is how horrible the service was. Good luck to Audi Grapevine at 1260 E. State Hwy. 114. Grapevine, TX 76051 but they have lost my business and I wonder how many more customer have experience this.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Michael Phan Advisor was trying to over charge and after

Michael Phan Advisor was trying to over charge and after pointing out the issue, his last statement to me was “I am hoping NOT to see you again”. This is not a joke. This is how horrible the service was. Good luck to Audi Grapevine at 1260 E. State Hwy. 114. Grapevine, TX 76051 but they have lost my business and I wonder how many more customer have experience this.

Michael Phan Advisor was trying to over charge and after

Michael Phan Advisor was trying to over charge and after pointing out the issue, his last statement to me was “I am hoping NOT to see you again”. This is not a joke. This is how horrible the service was. Good luck to Audi Grapevine at 1260 E. State Hwy. 114. Grapevine, TX 76051 but they have lost my business and I wonder how many more customer have experience this.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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The dealership was able to service my car with an oil

The dealership was able to service my car with an oil change quickly. Larry was extremely helpful and helped accommodate my need to get in and out of the dealership on my tome crunch. . He was super friendly and gave great customer service. I greatly appreciated his helpfulness.

The dealership was able to service my car with an oil

The dealership was able to service my car with an oil change quickly. Larry was extremely helpful and helped accommodate my need to get in and out of the dealership on my tome crunch. . He was super friendly and gave great customer service. I greatly appreciated his helpfulness.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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Recall fixed in a timely manner!

Recall fixed in a timely manner! Very nice, helpful, friendly and knowledgeable employees. Facility very nice, exceptionally clean, inviting, and makes for a comfortable wait!

Recall fixed in a timely manner!

Recall fixed in a timely manner! Very nice, helpful, friendly and knowledgeable employees. Facility very nice, exceptionally clean, inviting, and makes for a comfortable wait!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Quality service department.

Quality service department. Easy to schedule, relatively quick service, and reasonably priced for the product they service. Very nice facility and their service reps are very friendly and keep you advised as to the progress of your service. Highly recommend this dealership for any Audi service needs you may have.

Quality service department.

Quality service department. Easy to schedule, relatively quick service, and reasonably priced for the product they service. Very nice facility and their service reps are very friendly and keep you advised as to the progress of your service. Highly recommend this dealership for any Audi service needs you may have.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello, we are very happy to have provided you with such a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!

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I called for a problem and my Service person (AJ)helped

I called for a problem and my Service person (AJ)helped me out and took care of my problem. This is not the first time Grapevine helped me out.

I called for a problem and my Service person (AJ)helped

I called for a problem and my Service person (AJ)helped me out and took care of my problem. This is not the first time Grapevine helped me out.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Advisor AJ(Anthony) did a great job.

Advisor AJ(Anthony) did a great job. He is very friendly and knowledgeable. I suggest this dealership for good service. I have been visiting this place from past few years

Advisor AJ(Anthony) did a great job.

Advisor AJ(Anthony) did a great job. He is very friendly and knowledgeable. I suggest this dealership for good service. I have been visiting this place from past few years

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Excellent service every time I go to Audi Grapevine with

Excellent service every time I go to Audi Grapevine with Mr. Kevin. Mr. Kevin display excellence every time I bring my vehicle in for any type of service or have to get a loaner vehicle.

Excellent service every time I go to Audi Grapevine with

Excellent service every time I go to Audi Grapevine with Mr. Kevin. Mr. Kevin display excellence every time I bring my vehicle in for any type of service or have to get a loaner vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Our trip to Audi Grapevine was great from start to

Our trip to Audi Grapevine was great from start to finish. Both the salesperson and finance dept were top notch: super helpful and very knowledgable.

Our trip to Audi Grapevine was great from start to

Our trip to Audi Grapevine was great from start to finish. Both the salesperson and finance dept were top notch: super helpful and very knowledgable.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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