Reviews
Poor communication - never informed me car was completed.
Poor communication - never informed me car was completed. Item was not fixed as promised requiring multiple visits to address same issue. No loaners available even after it was promised. Told me there were no loaners available for 6-weeks out.
Poor communication - never informed me car was completed.
Poor communication - never informed me car was completed. Item was not fixed as promised requiring multiple visits to address same issue. No loaners available even after it was promised. Told me there were no loaners available for 6-weeks out.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We apologize for the inconvenience caused by your recent service experience. We strive to provide exceptional service to all our customers, and it’s clear that we fell short in this instance. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Cris Zamora Service Manager czamora@audigrapevine.com
Great service and Kelvin always does a wonderful job of
Great service and Kelvin always does a wonderful job of taking care of my car. Thanks!
Great service and Kelvin always does a wonderful job of
Great service and Kelvin always does a wonderful job of taking care of my car. Thanks!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Poor communication Follow through was not good I had
Poor communication Follow through was not good I had to call ask for help Promises not kept. Not valued as a customer
Poor communication Follow through was not good I had
Poor communication Follow through was not good I had to call ask for help Promises not kept. Not valued as a customer
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
We apologize for the inconvenience caused by your recent service experience. We strive to provide exceptional service to all our customers, and it’s clear that we fell short in this instance. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach ou t to me if you need anything in the meantime. Cris Zamora Service Director czamora@audigrapevine.com
The maintenance team did a great job of identifying
The maintenance team did a great job of identifying necessary repairs and keeping the costs down by using the warranty. They also were able to accommodate my schedule and complete the work the same day.
The maintenance team did a great job of identifying
The maintenance team did a great job of identifying necessary repairs and keeping the costs down by using the warranty. They also were able to accommodate my schedule and complete the work the same day.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're happy to hear you had such a positive experience with our team! We hope you have a great day!
My Q5 needed a repair and recall work done.
My Q5 needed a repair and recall work done. AJ was friendly and efficient. He told me it was going to take 2 hrs and it only took 1 1/2 hours. Great Service!
My Q5 needed a repair and recall work done.
My Q5 needed a repair and recall work done. AJ was friendly and efficient. He told me it was going to take 2 hrs and it only took 1 1/2 hours. Great Service!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're happy you found our staff to be so supportive during your experience here at Audi Grapevine. Thank you, and have a fantastic day!
Robert is one great very talented salesman who believes
Robert is one great very talented salesman who believes in taking care of the customers. GREAT 👍🏾 JOB..
Robert is one great very talented salesman who believes
Robert is one great very talented salesman who believes in taking care of the customers. GREAT 👍🏾 JOB..
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hello, we're happy you found our staff Robert to be so supportive during your experience here at Audi Grapevine. Feel free to reach out to us if you need anything. Have a wonderful day.
Audi Grapevine Sales Team has always done a great job
Audi Grapevine Sales Team has always done a great job making sure all my questions were answered with my satisfaction.
Audi Grapevine Sales Team has always done a great job
Audi Grapevine Sales Team has always done a great job making sure all my questions were answered with my satisfaction.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, thank you; we appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Audi Grapevine Service Center has prompt service upon
Audi Grapevine Service Center has prompt service upon arrival with a friendly greeting and taking care of your vehicle with attention to detail. Communicated from the department was clear, concise, and transparent.
Audi Grapevine Service Center has prompt service upon
Audi Grapevine Service Center has prompt service upon arrival with a friendly greeting and taking care of your vehicle with attention to detail. Communicated from the department was clear, concise, and transparent.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Anthony Butler and his team provided truly excellent
Anthony Butler and his team provided truly excellent service. I came in to repair some scratches, expecting to be there for hours and paying hundreds. They took care of it in less than ten minutes without charge and let me know my options if I wanted further repairs. Fantastic experience.
Anthony Butler and his team provided truly excellent
Anthony Butler and his team provided truly excellent service. I came in to repair some scratches, expecting to be there for hours and paying hundreds. They took care of it in less than ten minutes without charge and let me know my options if I wanted further repairs. Fantastic experience.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we're happy you found our staff to be so supportive during your experience here at Audi Grapevine. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Anthony Butler did a great job and was wonderful to work
Anthony Butler did a great job and was wonderful to work with. He made my visit smooth and effective in a way that was respectful of my time limitations
Anthony Butler did a great job and was wonderful to work
Anthony Butler did a great job and was wonderful to work with. He made my visit smooth and effective in a way that was respectful of my time limitations
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we're happy you found our staff to be so supportive during your experience here at Audi Grapevine. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!