Reviews
High quality, attentive and they listen.
High quality, attentive and they listen. What I did not want they did not try to sell me. Unique, even within Boucher chain.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Boucher Hyundai of Janesville. Nick Perkins General Sales Manager 608-750-1200
The give me the attention the I need so I went home very
The give me the attention the I need so I went home very satisfied thank
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Nick Perkins General Sales Manager 608-750-1200
I was in need of a car fast.
I was in need of a car fast. Sent Hyundai of Janesville a message and within a minute Oneida was chatting with me. She took all my information. Sent me a credit app. and was very helpful. A++ Salesperson. I was able to show up after work with my old car and drive away with my new car. Thank you so much for being so wonderful Oneida and the rest of the team at Hyundai.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Nick Perkins General Sales Manager 608-750-1200
Sales rep Oneida was extremely knowledgeable,
Sales rep Oneida was extremely knowledgeable, professional, and made every aspect of the deal a pleasure.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
It's fantastic to hear that we provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Boucher Hyundai of Janesville! Nick Perkins General Sales Manager 608-750-1200
Oneida is a wonderful person and an absolute pleasure to
Oneida is a wonderful person and an absolute pleasure to work with. :-) She listened to what we wanted and double checked we were happy. She took her time at the end of the sale to make sure I knew as much as possible about our new vehicle. Her bubbly and professional personality was so refreshing to be around. She truly cares about you as a person and not just a customer. We spent plenty of time in the vehicle reviewing all the technology and if needed, she will spend more time with me. She made sure our vehicle was delivered on time and was super clean. We will for sure work with her in the future when it comes time to replace this one. The world needs more people like Oneida! The finance process was on the polar opposite. Cory was super rude and short with us after we declined all the additional coverage he was trying to sell us. He would try again and we declined. Then a third time - No, thank you, we will PASS on the additional coverage. He wasn't super friendly to begin with but after we made it clear we were not interested in any of the additional warranties, his entire demeanor and body language changed after we declined everything. We couldn't get out of his office fast enough. Horrible experience with him. :-( Such a shame to have a person like that representing your finance department. For some, financing a vehicle is a big and scary decision. Having an unpleasant person in that chair makes it even worse.
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Nick Perkins General Sales Manager 608-750-1200
Hi Nick - thank you for your reply. I was wondering if you read the entire review for Oneida, where I reviewed Cory, as well. Cory's behavior demonstrated a clear lack of professionalism and an obvious disregard for both my husband and me, which was completely unacceptable. His rude and dismissive attitude made the experience uncomfortable. It was apparent that he did not appreciate engaging with customers who choose to decline the additional warranties offered.
Cory was super rude and short with us after we declined
Cory was super rude and short with us after we declined all the additional coverage he was trying to sell us. He would try again and we declined. Then a third time - No, thank you, we will PASS on the additional coverage. He wasn't super friendly to begin with but after we made it clear we were not interested in any of the additional warranties, his entire demeanor and body language changed after we declined everything. We couldn't get out of his office fast enough. Horrible experience with him. :-( Such a shame to have a person like that representing your finance department. For some, financing a vehicle is a big and scary decision. Having an unpleasant person in that chair makes it even worse. The sales process with Oneida was on the polar opposite. Oneida is a wonderful person and an absolute pleasure to work with. :-) She listened to what we wanted and double checked we were happy. She took her time at the end of the sale to make sure I knew as much as possible about our new vehicle. Her bubbly and professional personality was so refreshing to be around. She truly cares about you as a person and not just a customer. We spent plenty of time in the vehicle reviewing all the technology and if needed, she will spend more time with me. She made sure our vehicle was delivered on time and was super clean. We will for sure work with her in the future when it comes time to replace this one. The world needs more people like Oneida!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Nick Perkins General Sales Manager 608-750-1200
My first experience with Boucher Hyundai and I was not
My first experience with Boucher Hyundai and I was not disappointed. Everyone was pleasant to deal with and eager to help. Unlike a recent experience I had with a Toyota dealership, in Illinois, whom I've purchased from previously.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for choosing Boucher Hyundai of Janesville! Please let us know if we can be of any more assistance. Nick Perkins General Sales Manager 608-750-1200
They were friendly to deal with in negotiations and once
They were friendly to deal with in negotiations and once I took the car home after purchase they continued to provide great support as I discovered some minor fixable issues that they took care of
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for sharing about your experience with Boucher Hyundai of Janesville. We appreciate your business and hope to see you again soon! Ross Cartwright Service Manager 608-750-1200
They are very helpful and pleasant.
They are very helpful and pleasant. Oneida Acosta is very customer friendly and welcoming. I was utterly happy with their customer service. I would definitely recommend a family or a friend to purchase their car here!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Boucher Hyundai of Janesville. Nick Perkins General Sales Manager 608-750-1200
We have bought 4 vehicles from Boucher Hyundai and
We have bought 4 vehicles from Boucher Hyundai and couldn’t be more happy with their customer service. They went above and beyond my expectations each and every time. Hoping our youngest daughter will be the next to work with Boucher Hyundai.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your kind words, Joel, and for taking the time to leave us this wonderful feedback! Nick Perkins General Sales Manager 608-750-1200