Mike Shaw Kia

Amazing customer service , Paul Aguirre was so helpful and patient with all our questions! Will definitely go through him and this dealership again !

I would literally give this dealership -5 stars if I could. My 2023 Kia Sportage barely had 3,000 miles on it before the check engine light came on two weeks ago. Took my car in and they are so under staffed that they couldn't even get around to look at my car until a few days after the drop off date. The air flaps on my sportage broke which apparently led to a bolt flying into the vent and getting stuck somewhere in my engine. They will not cover it under factory warranty because it is due to "outside influences" but I definitely see it being a flaw with how the car was made by the manufactures. I am having to pay 1,700 for something I had absolutely no control over. How am I supposed to stop things from flying in to the flaps going at a high speed on the highway? Even if I did pay them to fix my car, they don't have the parts to fix it and won't give me an estimated eta for the time my car will be fixed until I pay them. I know I am not the only one having this problem with the 2023 Kia Sportage. You all had one job.

I would literally give this dealership -5 stars if I could. My 2023 Kia Sportage barely had 3,000 miles on it before the check engine light came on two weeks ago. Took my car in and they are so under staffed that they couldn't even get around to look at my car until a few days after the drop off date. The air flaps on my sportage broke which apparently led to a bolt flying into the vent and getting stuck somewhere in my engine. They will not cover it under factory warranty because it is due to "outside influences" but I definitely see it being a flaw with how the car was made by the manufactures. I am having to pay 1,700 for something I had absolutely no control over. How am I supposed to stop things from flying in to the flaps going at a high speed on the highway? Even if I did pay them to fix my car, they don't have the parts to fix it and won't give me an estimated eta for the time my car will be fixed until I pay them. I know I am not the only one having this problem with the 2023 Kia Sportage. You all had one job.

From the time I bought my vehicle and performed my first scheduled service . The Mike Shaw team has been very professional and prompt. Vehicle was delevered on time and given back to me very clean. Thank You.

The managers are liars. Do not trust them, don't even bother buying a car from them. They are the epitome of used car salesman. Just don't.

7 times in 3 months been in the shop more than I drive it SMH so much for a family car 2014 town and country van SMH

Purchase order was signed, information was sent to the bank and insurance was purchased for a new 2022 Telluride. Mike Shaw decided to sell the car the next day because the buyer was financing through KIA. Very poor customer service and horrible business etiquette. They are in the business if screwing people, period

5th time in the shop SMH this is starting to get ridiculous I have 2014 town and country mike shaw really letting me and my family down

Thanks Crystal and her crew for excellent service. The service department is the best. Thanks guys, I would like to post names but everyone is excellent. Thank you 😊

Thank you to Ruben Fuentes and his manager Wayne for going out of their way to get me the best deal on my brand new car. I appreciate their hard work and effort.