Mike Shaw Kia

To: Mike Shaw Kia, Corpus Christi, Texas From: James Dosher Subject: My New Purchase of a Hitch for my Kia Carnival Hybrid EX My experience with the purchase of a new hitch for my Kia at Mike Shaw Kia dealership was a pleasant journey. I spent five weeks visiting the dealership Parts Department on many occasions, asking questions about availability, specs, purchasing, and other inquiries of a hitch for my Kia Carnival Hybrid EX. During this entire process, the Parts Department at Mike Shaw Kia were hospitable, friendly, and professional. They greeted me in a prompt manner. I was treated with respect and kindness. Sadie (Parts Dept Rep) and Alex (Parts Dept Manager) provided the answers to my questions. They showed concern in ensuring that my purchasing experience was pleasant. I did not just sit around waiting, I planned logistically with the Parts Department and the Maintenance Department. Estimated dates of purchasing and scheduling ahead of time with the Maintenance Department for installation. After five weeks of visiting Mike Shaw Kia Parts Department and research, I made my decision and started the process of purchasing a hitch for my Kia Carnival Hybrid EX. I would like to thank those who helped me in my journey in buying a hitch for my Kia Carnival Hybrid EX. Sadie: The Parts Department Consultant: I know a Parts representative must do their best at selling a product. But Sadie was not eagerly aggressive. He pitched the product with diplomacy, respect, and professionalism. He listened to my desires in a hitch for my vehicle, the purpose/use of the hitch and what concerns I might have. He was friendly, I felt relaxed and comfortable with him. He helped me explore the intricacies of a hitch. What options are available and how will the Maintenance Department install the hitch. Sadie answered all my questions to my satisfaction, and if he did not have an answer, he found the answer for me, with his coworkers. Alex: When the hitch was not in Mike Shaw Kia inventory, and the Kia catalog showed no hitch available for my Kia Carnival Hybrid EX. He researched and contacted the main Kia Corporation and found the exact hitch that was designed for my Kia Carnival Hybrid EX.

I had an excellent experience with EJ Silva. He did a great job taking care of the recalls on my Kia SUV and made the entire process smooth and stress-free. EJ was professional, knowledgeable, and took the time to answer all of my concerns about my car. I really appreciated his patience and great customer service. It’s clear he cares about his customers and wants to make sure they leave satisfied. Thank you, EJ, for your outstanding help!

I Left my vehicle to get recall service done (2 recalls). One recall was done and the service tech advised the last recall needed to be ordered as they didn’t have the part they scheduled me to return in two weeks. The day finally arrives, I leave my car there at 9:30 am, several hours later I get a call from the service advisor, Mitchel Hawk, saying that my recall parts weren’t in. This is poor planning on their part. They had two weeks to verify if the parts were in, not to mention when I arrived and told them I was there for my recall appointment you would think they would at least check at that point if parts were before they let me leave! What a major inconvenience, we were out of a vehicle the morning of, had to make arrangements for a ride pick up. Then I go pick up the car and the tech doesn’t even notify me what the next step is, do I have to call back, when do I bring it back in? Nothing just hands me the keys as if I’m supposed to read his mind. I had to ask what is going to happen to the recall parts. He tells me the parts have been back ordered for a while now….why schedule me to bring in the car in the first place if they knew that two weeks ago!!! Such lousy service with no consideration for the customers time! No apology or anything.

To: Mike Shaw Kia, Corpus Christi, Texas From: James Dosher Subject: My New Purchase of a Kia Carnival Hybrid EX My experience with the purchase of a new vehicle at Mike Shaw Kia dealership was a pleasant journey. I spent three months visiting the dealership on many occasions, asking questions, test driving the Kia Carnival Hybrid several times, and just looking over the Kia Carnival exterior and interior design and workmanship repeatedly. During this entire process, the staff at Mike Shaw Kia were hospitable, friendly, and professional. Salespersons greeted me in a prompt manner. I was treated with respect and kindness, and they showed me the facilities, soda drinks, and snacks. They showed concern in ensuring that my purchasing experience was pleasant. I did not just sit around waiting, I walked freely around the facilities looking at brochures and walked around the parking lot admiring the Kia Carnival Hybrid trim levels, or other Kia model vehicles. After three months of visiting Mike Shaw Kia dealership and research, I made my decision and started the process of purchasing a Kia Carnival Hybrid EX. I would like to thank those who helped me in my journey in buying a Kia Carnival Hybrid EX. David “Davey” Amador II: 1. The Sales Consultant: I know a salesperson must do their best at selling a product. But David Amador was not eagerly aggressive. He pitched the product with diplomacy, respect, and professionalism. He listened to my desires in a vehicle, and what concerns I might have. He was friendly, I felt relaxed and comfortable with him. He helped me explore the intricacies of the vehicle. How the vehicle drove and handled on the road. 2. When I was test driving the vehicle, at my request, he drove for me, so I could sit in the passenger seat, and then the second-row seat. To get a feel of the ride experience as a passenger. This added to my journey in buying the Kia Carnival EX. 3. David Amador answered all my questions to my satisfaction, and if he did not have an answer, he found the answer for me, with his coworkers. 4. While I had many visits to the dealership to explore the Kia Carnival Hybrid EX, David Amador was a key player each time, in my journey to buy the Kia Carnival Hybrid EX. Elisa A. Escamilla: 1. The Finance Manager: She was friendly, I felt relaxed and comfortable. We negotiated back and forth, until both parties came to an agreement of price, warranties, and accessories. 2. When the vehicle was not in Mike Shaw Kia inventory, she researched and found the exact vehicle I wanted, Exterior color, interior color, and accessories. And while I waited for the vehicle to arrive in a short few days, I had promised Elisa Escamilla that I would continue the purchasing contract process with her. The vehicle arrived and with my excitement, we continued the contract documentation process. 3. Elisa Escamilla answered all my questions and ensured that I completely understood all warranties, documents, and monies. She made the finalized sales contract documentation process easy and smooth. Kalon Williams: A Sales Consultant: He was always there to help me in any way possible, anytime I arrived at Mike Shaw Kia dealership. He was friendly, polite, and professional. James Steele: A Sales Manager: He was friendly, polite, and professional. He aided behind the scenes with my journey experience. Honoring the agreed price. Demario Taylor: A Sales Consultant: He took me on the last test drive. He was friendly, polite, and professional. Adding a pleasant experience in my journey to buy the Kia Carnival Hybrid EX.

Frances went above and beyond to provide my family and I with superior service and a wonderful visit! She was attentive to every detail of my service request, and provided top-notch communication throughout the visit and follow-up. With this having been my final service encounter at Mike Shaw Kia prior to moving out of state, I would like to thank Frances for her professional and courteous customer service. Also, big thanks to service reps Brandon and EJ, and service director Jeff Barlow for providing equally outstanding and accomodating service over the past nine years. Mike Shaw Kia Service is the absolute gold standard!

Mike Shaw Kia Sales Is Stellar. SPID and Nile location in Corpus Christi Texas. I never use automated Website Features, but I did this time, to find a close match to my second vehicle purchase. It was received and answered timely, with a courtesy call from DEMARIO TAYLOR! WOW!!! I let him know I would be there after 2pm. He made a follow up call 15mins prior we confirmed we were still on. What a GREAT HUMAN BEING. Demario was as kind, receptive, informative, helpful, courteous, competent, knowledgeable, proficient, not pushy at all,(key) on the phone as he was in person. It was like working with a friend to meet a common goal. And I left with exactly what I needed, and asked for. Not only that, the atmosphere in the Sales Room was like Family, if any Team member passed by me that worked there, they made a very friendly attempt to make sure I had anything I needed and offered water or a snack often. Demario left no stone unturned and he went beyond and above the call of duty. The man works hard, knows his stuff, is Professional, is attentive, and has such a beautiful soul. Thank you Demario, Thank you very much! Missy Morrison, a customer, I feel like I have a new friend. I appreciate everything you did for me. My Hat is off to you.

Mike Shaw Kia Sales Is Stellar. SPID and Nile location in Corpus Christi Texas. I never use automated Website Features, but I did this time to find a close match to my new vehicle purchase. It was received and answered timely, with a courtesy call from DEMARIO TAYLOR! WOW!!! I let him know I would be there after 2pm. With a follow up call 15mins prior we confirmed we were still on. What a GREAT HUMAN BEING. Demario was as kind, receptive, informative, helpful, courteous, competent, knowledgeable, proficient, not pushy at all on the phone as he was in person. It was like working with a friend to meet a common goal. And I left with exactly what I needed, and asked for. Not only that the atmosphere in the Sales Room was like Family, if anyone passed by you that worked there, they made a very friendly attempt to make sure I had anything I needed and offered everytime water or a snack. Demario left no stone unturned and he went beyond and above the call of duty. The man works hard, knows his stuff, is Professional, is attentive, and is such has a beautiful soul. Thank you Demario, Thank you very much! Missy Morrison, a customer and I feel like I have a new friend. I appreciate everything you did for me. My Hat is off to you.

If I could rate this service dept with a negative number I would. We dropped of my wife vehicle on 7/24 for a routine diagnostic for some warranty recall work that was supposed to take 7 to 10 days . I waited 10 days before we called to check, when I called they told me they were running behind and it would probably be done the next day. I waited two more days and called they still hadn’t even done the diagnostic yet. When I spoke to the Technician and asked him why it hadn’t wasn’t done the next day like he said it would be he said “ I never said that” I asked to speak to the manager and was told “he was not in” he would have him call me back. He never called me back , I called and asked to speak to the manager the next day and he was “not available “ This dealership has a very bad relationship with the Truth, I would go as far to say that the truth and these people are total strangers. Run away !!!

I just want to give a huge and big thank you to Joe Balboa!! From the very beginning he made sure to answer all my questions or concerns and was very thorough and was well educated on Kia products/services. His hospitality and generosity made it a plus along with a few of the other car salesmen! I had the best experience with Kia and couldn’t be happier with my purchase! Thank you for making the process so smooth and thank you for going above and beyond!

Never buy a used car from Mike Shaw Kia. Purchased a used vehicle 6 months ago and already on the 4th issue with the vehicle. They stated that the vehicle was inspected but it's hard to believe with this many issues in 6 months. Plus, I told them the vehicle we traded in was having several issues (Leaks, brakes, etc) but very next next day it was on the lot and website for sale. No way the vehicle was inspected and repaired in that short period of time.