Mike Shaw Kia

So we had an appointment to get the oil changed on my wife’s vehicle. Scheduled it for 10am and was told 3-4 to wait, even with the appointment. 4 hours later 3.5 hours later she is told that it is almost done. I leave her there since it is almost down, come home take another vehicle to a local place to get the oil changed, get it done come back home and my wife is still waiting on her vehicle to be done 4 hours and 15 minutes later, and still not done. Called to find out what is going one and all O got was excuses from the service department. Able waiting, my wife said 4 other customers had gone up and complained as well. Here is a thought, if you can’t do the work in the right amount of time, don’t schedule so many people at once. Mike Shaw, step up as an owner and fix this place.

THANK YOU FOR EXCELLENT CUSTOMER SERVICE May 21,2025 To: The Director, Jeff Barlow and Customer Service Representative EJ, at Mike Shaw Kia, CC,TX Service Department, SPID. I wanted to take moment to express my sincere appreciation for the exceptional customer service I received from you and your team at Mike Shaw Kia, CC, Tx SPID. Your dedication to ensuring customer satisfaction did not go unnoticed, and I wanted to extend my warmest thanks. From the moment I reached out to your company, I was impressed by the professionalism, courtesy, and efficiency of your customer service team. Your prompt and helpful responses to my inquiries made a significant difference in my overall experience a customer. I would like to highlight specifically the responsiveness to meet and exceed a solution resolving a complex issue, providing valuable detail, taking the time to ensure an understanding and explaination. Your expertise and commitment in going the extra mile truly made a difference. The Director, Jeff Barlow set a prime example how a business should be run and how customer service should be handled. My Customer Service Representative, EJ ensured the routine set before him was carried out flawlessy with genuine hospitality and human kindness. This is the second time, of two times, I have been shown the courtesy and professionalism when my situation was dire. Ya'll are 2 and 0. Batting a thousand. Mike Shaw Kia, SPID Service Department is top notch. They have my business and will continue to have my business. Nice Work! Keep Going! Sincerely, Missy Morrison

THANK YOU FOR EXCELLENT CUSTOMER SERVICE May 21,2025 To: The Director, Jeff Barlow and Customer Service Representative EJ, at Mike Shaw Kia, CC,TX Service Department, SPID. I wanted to take moment to express my sincere appreciation for the exceptional customer service I received from you and your team at Mike Shaw Kia, CC, Tx SPID. Your dedication to ensuring customer satisfaction did not go unnoticed, and I wanted to extend my warmest thanks. From the moment I reached out to your company, I was impressed by the professionalism, courtesy, and efficiency of your customer service team. Your prompt and helpful responses to my inquiries made a significant difference in my overall experience a customer. I would like to highlight specifically the responsiveness to meet and exceed a solution resolving a complex issue, providing valuable detail, taking the time to ensure an understanding and explaination. Your expertise and commitment in going the extra mile truly made a difference. The Director, Jeff Barlow set a prime example how a business should be run and how customer service should be handled. My Customer Service Representative, EJ ensured the routine set before him was carried out flawlessy with genuine hospitality and human kindness. This is the second time, of two times, I have been shown the courtesy and professionalism when my situation was dire. Ya'll are 2 and 0. Batting a thousand. Mike Shaw Kia, SPID Service Department is top notch. They have my business and will continue to have my business. Nice Work! Keep Going! Sincerely, Missy Morrison

Hate is not the feeling I will say I am experiencing right now. I have never in all my years owning a Kia have seen the service so poor, unjust, and horrible customer service starting with Brandon Silva and everyone under him. Starting with my parents' van ( which is still not fixed), tell them that the problem they were having was not covered under warranty or the lemon law. They had a letter from kia that one of the repairs they needed to fix was under warranty, but apparently, they still said no. Now they are screwing over my sister in law, who by the way lost her husband my brother a month ago, stating that engine failure was caused because they only had three oil changes on the car (which is a lie because my father took the her car to get oil changes) and they determine this by looking in glove box and found three oil service reports they didn't even check the car or anything like that. If you need your car done by the dealership, I suggest San Antonio. They are better because Corpus will screw you and your car.

I Never received information I asked for about actual pictures of the vehicle being sold.

Had an appointment for an oil change at 10:30. Still sitting in this xxxxhole at 3:45 in the afternoon. Absolutely xxxx poor service and an entire day wasted. I owned a RAV4 from Mike Shaw and never had these issues. Will definitely NEVER purchase from this dealership again. An oil change for God’s sake!

Inundated with staff: 1st new car where floor mats weren't included. Way different than Autonation!

Service is always quick and easy. I never have any problems when I get service from Mike Shaw Kia

What a TERRIBLE experience we have had with Mike Shaw Kia in Corpus. Me and my family have been long time Kia owners owning 6 previous Kia's and my Pregnant wife purchased a 2024 Kia Sorento unfortunately it ended up being a lemon. So we contacted James... He was very unprofessional with us which is a slap in the face saying he wouldn't try to help us out with purchasing the vehicle back because it wouldn't benefit him. After purchasing 6 Kia's prior to this it's sad to say I will never own another one after being treated like this. This car we have is a MAJOR SAFETY CONCERN. My wife is carrying our first baby and we will have to go through the headache of trying to lemon it out. KIA MIKE SHAW doesn't care about the customers safety and I hope we can get in another vehicle FOR THE SAFETY OF MY WIFE. DO BETTER KIA MIKE SHAW. You lost a longtime customer

Very helpful and transparent. No hidden fees or pressure to buy any unnecessary warranty. The sales associate Richard was very understanding and kind.