Mike Shaw Kia

Angel and Ben were both extremely helpful and made my first Kia purchase effortless. Thank you guys!

Mike Shaw had the color and trim package we were looking for, but a four drive to get there. I got an offer online and they promised to offer it so we made the drive. JC had everything ready when we got there and David made signing the paperwork quick and easy. No surprises! Would do it again!!

Our daughter was purchasing her first vehicle and decided to buy from Mike Shaw Kia. Our salesman, Jett, was courteous, patient and listened to her. Super positive car buying experience!

Purchased a new Telluride. I was very satisfied with Jett our salesman and management. No hassle purchase.

A+ dealership with great customer & tech reps. Convenient location and website very easy to maneuver

Everyone is very nice and friendly, thank you Michael for being such a great trooper and for keeping me informed about my Kia car

Every on e is very pleasant there, you are treated very well when you come in and attended to immediately. Very pleasing.

To: Mike Shaw Kia, Corpus Christi, Texas From: James Dosher Subject: My New Purchase of a Hitch for my Kia Carnival Hybrid EX My experience with the purchase of a new hitch for my Kia at Mike Shaw Kia dealership was a pleasant journey. I spent five weeks visiting the dealership Parts Department on many occasions, asking questions about availability, specs, purchasing, and other inquiries of a hitch for my Kia Carnival Hybrid EX. During this entire process, the Parts Department at Mike Shaw Kia were hospitable, friendly, and professional. They greeted me in a prompt manner. I was treated with respect and kindness. Sadie (Parts Dept Rep) and Alex (Parts Dept Manager) provided the answers to my questions. They showed concern in ensuring that my purchasing experience was pleasant. I did not just sit around waiting, I planned logistically with the Parts Department and the Maintenance Department. Estimated dates of purchasing and scheduling ahead of time with the Maintenance Department for installation. After five weeks of visiting Mike Shaw Kia Parts Department and research, I made my decision and started the process of purchasing a hitch for my Kia Carnival Hybrid EX. I would like to thank those who helped me in my journey in buying a hitch for my Kia Carnival Hybrid EX. Sadie: The Parts Department Consultant: I know a Parts representative must do their best at selling a product. But Sadie was not eagerly aggressive. He pitched the product with diplomacy, respect, and professionalism. He listened to my desires in a hitch for my vehicle, the purpose/use of the hitch and what concerns I might have. He was friendly, I felt relaxed and comfortable with him. He helped me explore the intricacies of a hitch. What options are available and how will the Maintenance Department install the hitch. Sadie answered all my questions to my satisfaction, and if he did not have an answer, he found the answer for me, with his coworkers. Alex: When the hitch was not in Mike Shaw Kia inventory, and the Kia catalog showed no hitch available for my Kia Carnival Hybrid EX. He researched and contacted the main Kia Corporation and found the exact hitch that was designed for my Kia Carnival Hybrid EX.

I had an excellent experience with EJ Silva. He did a great job taking care of the recalls on my Kia SUV and made the entire process smooth and stress-free. EJ was professional, knowledgeable, and took the time to answer all of my concerns about my car. I really appreciated his patience and great customer service. It’s clear he cares about his customers and wants to make sure they leave satisfied. Thank you, EJ, for your outstanding help!

I Left my vehicle to get recall service done (2 recalls). One recall was done and the service tech advised the last recall needed to be ordered as they didn’t have the part they scheduled me to return in two weeks. The day finally arrives, I leave my car there at 9:30 am, several hours later I get a call from the service advisor, Mitchel Hawk, saying that my recall parts weren’t in. This is poor planning on their part. They had two weeks to verify if the parts were in, not to mention when I arrived and told them I was there for my recall appointment you would think they would at least check at that point if parts were before they let me leave! What a major inconvenience, we were out of a vehicle the morning of, had to make arrangements for a ride pick up. Then I go pick up the car and the tech doesn’t even notify me what the next step is, do I have to call back, when do I bring it back in? Nothing just hands me the keys as if I’m supposed to read his mind. I had to ask what is going to happen to the recall parts. He tells me the parts have been back ordered for a while now….why schedule me to bring in the car in the first place if they knew that two weeks ago!!! Such lousy service with no consideration for the customers time! No apology or anything.