Reviews
Miscommunication Resolved
My husband and I found a vehicle that we liked at Napleton's Mid Rivers Kia and had a great experience test driving with our salesman. Matthew (our salesman) was great. We decided on a price and the dealership agreed. We were ready to pick it up. Then, the trouble started. Apparently the GM wasn't aware I was using my own bank's financing instead of theirs, so he stopped the deal. Even though the deal had already been made and the salesman and the sales manager were aware I wanted to use my own financing. I didn't even find out until my bank guy called and told me the dealership gave him the run around. Apparently it's all because of a "miscommunication" between the sales manager and the GM. Not my fault. So then the GM says I "can" use my own bank but the price of the car is raised. No thanks. I don't do business with people who don't stand by their word. I will never recommend any Napleton's store. UPDATE: We were contacted by Ted, the general manager, to resolve the situation. He apologized and offered us the original price. We appreciated his willingness to correct the mistake and will use Napleton's again.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Friendly, excellent experience
I had a great experience with this dealership. Chris was knowledgeable and answered all our questions without pressuring us into any decision. Entire staff was accommodating. They helped us with our trade and gave us an upfront fair price on a Kia Sportage. The experience was so easy we also bought an Optima! Chris also followed up with us a few days after the sale to make sure everything was OK. I have never had that from a dealer before. I highly recommend them.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We would like to extend our gratitude to you for taking the time to give us your feedback. Chris is wholly devoted to the success of our guests’ experiences and we are both lucky and proud to have him on our team. We appreciate your recommendation and if there is anything more that we can do please come back and see us again. Take care! Best regards, Ted Hantak - General Manager - thantak@napleton.com (636)926-2110
AWESOMENESS & A SMILE ALONG W/HANDSHAKE!!
Everything was explained thoroughly where I could understand and a loaner car was offered and the whole experience was smooth.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Reginald, we appreciate you taking the time to write this review about our dealership. We want to assure that all of our customers are informed and all of their needs are met when it comes to their vehicle. If there is anything more that we can do please come back and see us again. Take care! Best regards, Ted Hantak - General Manager - thantak@napleton.com (636)926-2110
Worth the Drive!!
From the time I dropped it off until I picked it up the staff was excellent. They even arranged for a rental for me overnight. I travel from downtown St. Louis to come to this service department because it is head and shoulders better than everyone else!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Edward, we appreciate your kind words. We feel our service department is what makes Napleton's Mid Rivers Kia special. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you for your next service appointment! Best regards, Ted Hantak - General Manager - thantak@napleton.com (636)926-2110
Friendly, Understanding, Helpful
I had a great experience with this dealer. They were knowledgable and friendly. They weren't pushy and only helped with things I needed or wanted. They helped greatly with my trade in due to being upside down. I would definitely come back for another vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Your great feedback truly made our day. We work incredibly hard to exemplify our commitment to customer care and I am glad that our team was able to show you what we strive to deliver. We look forward to making sure that you enjoy your car for many years to come. Ted Hantak - General Manager - thantak@napleton.com (636)926-2110
Vehicle Service
Service does great work and in a timely fashion. They keep you in the loop of what is going on
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Wayne, we appreciate you taking the time to write this review about our dealership. We want to assure that all of our customers are informed and all of their needs are met when it comes to their vehicle. If there is anything more that we can do please come back and see us again. Take care! Best regards, Ted Hantak -General manager thantak@napleton.com (636)926-2110
Great experience
When we first called and talked to Mike we felt at that time we were going to purchase a vehicle. He turned us over to Jake and he listened to our concerns about what we needed to do to and where we needed to be at to purchase. We felt very comfortable. In the past we have been dedicated Toyota buyers but this time they lost our business.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such awesome review! We are always pleased to hear back from happy customers; reviews like yours provide encouraging feedback and let us know we are meeting our team goals. Until we have the pleasure of working with you again, please be sure to like us on Facebook. Ted Hantak - General Manager - thantak@napleton.com (636)926-2110
Phenomenal experience
I came in for service and ended up buying my third car from this dealership. First two were when it was still Zeiser, but Napleton was extraordinary.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Leslie, thank you for taking the time to submit this amazing feedback. Our team takes pride in their fast, friendly, and efficient customer service and will be ecstatic to hear that you left our dealership satisfied. We are very appreciative of your 5-star review and recommendation. We appreciate you continually trusting us with your car buying needs and we hope you enjoy your new vehicle! Don't forget to LIKE us on Facebook to take advantage of our exclusive online coupons and discounts! Ted Hantak - General Manager - thantak@napleton.com (636)926-2110
Clean and friendly however parking spots were bloc
Friendly, helpful only complaint was waiting i.e. Lost keys to car for demo ride and inaccurate paper work filled out and received only one set of keys which will cost me in the long run
- Customer service 5.0
- Buying process 3.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for leaving us this great review, John. We are very happy to hear that we could provide you with a great car buying experience! Please come back and see us again in the future with anything else you might need. Take care! Ted Hantak - General Manager - thantak@napleton.com (636)926-2110
Very good service and nice service people.
I enjoy every thing but the bill, but i realy do like your store i enjoy visiting with the service department, and the sales people!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for your outstanding review! We're glad to hear that our team was friendly, knowledgeable, and quick! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Ted Hantak - General Manager - thantak@napleton.com (636)926-2110