Reviews
Exceeded expectations!
Exceeded expectations! Honest and prompt service, timely turnaround, reasonable cost and quality outcome along with good communication.
Exceeded expectations!
Exceeded expectations! Honest and prompt service, timely turnaround, reasonable cost and quality outcome along with good communication.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927
I had a much better experience here buying my car than I
I had a much better experience here buying my car than I expected. The haggling was less than desirable since the first offer we got was for MSRP, but in the end we were able to negotiate a deal that I am happy with.
I had a much better experience here buying my car than I
I had a much better experience here buying my car than I expected. The haggling was less than desirable since the first offer we got was for MSRP, but in the end we were able to negotiate a deal that I am happy with.
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Thank you, Nicole! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Niello Volkswagen! Scott Russo General Manager srusso@niello.com
I would like to thank Jose, Andrew, Alex, Ray and Logan
I would like to thank Jose, Andrew, Alex, Ray and Logan for all their help. They all made the experience wonderful and easy without ever making it feel forced, rushed or that I was just a number. I’m excited to be a part of the family now and look forward to bringing my car in for service and maintenance as needed.
I would like to thank Jose, Andrew, Alex, Ray and Logan
I would like to thank Jose, Andrew, Alex, Ray and Logan for all their help. They all made the experience wonderful and easy without ever making it feel forced, rushed or that I was just a number. I’m excited to be a part of the family now and look forward to bringing my car in for service and maintenance as needed.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback. Scott Russo General Manager srusso@niello.com
This was the most positive car purchase experience I have
This was the most positive car purchase experience I have had in my entire life! From the moment Nathan picked up the phone to help me make an appointment to the next afternoon when he helped me purchase the car of my dreams, he was kind and patient. I appreciate his hard work as well as Will in financing and manager Logan's ability to help me find a price I could afford in a crisis time.
This was the most positive car purchase experience I have
This was the most positive car purchase experience I have had in my entire life! From the moment Nathan picked up the phone to help me make an appointment to the next afternoon when he helped me purchase the car of my dreams, he was kind and patient. I appreciate his hard work as well as Will in financing and manager Logan's ability to help me find a price I could afford in a crisis time.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Scott Russo General Manager srusso@niello.com
Jose was so helpful with my request.
Jose was so helpful with my request. He was very knowledgeable about the RS5 Audi I was interested in. I could not say enough about his good attitude, professionalism and honesty. Jose went above and beyond for me and is a valued sales rep!
Jose was so helpful with my request.
Jose was so helpful with my request. He was very knowledgeable about the RS5 Audi I was interested in. I could not say enough about his good attitude, professionalism and honesty. Jose went above and beyond for me and is a valued sales rep!
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks for sharing about your experience with Niello Volkswagen. We appreciate your business and hope to see you again soon! Scott Russo General Manager srusso@niello.com
Great service and great personal customer service from
Great service and great personal customer service from Ron Stevenson. Thank you so much for taking such good care of me and my car ! I will definitely recommend Neillo VW !
Great service and great personal customer service from
Great service and great personal customer service from Ron Stevenson. Thank you so much for taking such good care of me and my car ! I will definitely recommend Neillo VW !
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927
Fast, friendly and professional service.
Fast, friendly and professional service. Thanks AJ and his team for the above and beyond help.
Fast, friendly and professional service.
Fast, friendly and professional service. Thanks AJ and his team for the above and beyond help.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927
Matthew was amazing.
Matthew was amazing. He was prompt and attentive and provided the best service. I am always so pleased with Niello Volkswagon.
Matthew was amazing.
Matthew was amazing. He was prompt and attentive and provided the best service. I am always so pleased with Niello Volkswagon.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Niello Volkswagen. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927
Service was timely and done before appointed time.
Service was timely and done before appointed time. Wainting area was comfy and they offered me a water.
Service was timely and done before appointed time.
Service was timely and done before appointed time. Wainting area was comfy and they offered me a water.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Tommy, thank you for taking the time to share your service feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927
Absolutely the best experience I ever had any dealership.
Absolutely the best experience I ever had any dealership. Team at Niello is awesome. The Dealership is clean, and comfortable. Andrew was fabulous, we got to know each during the process and it helps that we had somethings (photography) in common.
Absolutely the best experience I ever had any dealership.
Absolutely the best experience I ever had any dealership. Team at Niello is awesome. The Dealership is clean, and comfortable. Andrew was fabulous, we got to know each during the process and it helps that we had somethings (photography) in common.
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- Buying process —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future! Scott Russo General Manager srusso@niello.com