Reviews
It was my first time at Niellos as we just got our 2022
It was my first time at Niellos as we just got our 2022 Volkswagen Atlas in Feb 2025. Matt was so nice and the service was quick and painless! Loved it so much and thank you tons!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Niello Volkswagen, we look forward to having you as a valued customer for many years to come! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927
I had to get my windshield replaced.
I had to get my windshield replaced. I dropped off my car at 10:00 am. Brandon helped me with everything. He made the drop-off process simple and seamless. The only hiccup was when I was trying to get my pre-scheduled loaner car; since I was under 25, the loaner couldn't be put in my name. I had my father come out, we put it under his name, and we went on with our day. The loaner car was a higher trim, brand-new VW Atlas. The car was done ahead of schedule, later that day. They let us pick it up the morning after. So far, the windshield is holding up, all my systems are working fine, and the car is still in one piece—thumbs up for service.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927
Awesome customer service.
Awesome customer service. Brent did keep inform through the all process of my vehicle service was done in timely manners and well done. Thank you Brent.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Niello Volkswagen. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927
Brent was extremely knowledgeable and stayed on top of my
Brent was extremely knowledgeable and stayed on top of my servicing from check in to paying out, and departing. This location is always my go to!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927
Exceeded expectations!
Exceeded expectations! Honest and prompt service, timely turnaround, reasonable cost and quality outcome along with good communication.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927
Fast, friendly and professional service.
Fast, friendly and professional service. Thanks AJ and his team for the above and beyond help.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927
Matthew was amazing.
Matthew was amazing. He was prompt and attentive and provided the best service. I am always so pleased with Niello Volkswagon.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Niello Volkswagen. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927
Very efficient and customer oriented.
Very efficient and customer oriented. Wish you were located in Roseville or Rocklin. Appreciate your uber service.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927
Helpful and efficient I will return there for my VW needs
Helpful and efficient I will return there for my VW needs I like the LYFT options
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for sharing your thoughts about your experience with Niello Volkswagen. We appreciate your business and hope to see you again soon! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927
Brent was very helpful and assisted me to set up CarPlay
Brent was very helpful and assisted me to set up CarPlay which hopefully will solve the problem I was having with my Tiguan randomly unpairing from my iPhone.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for sharing about your experience with Niello Volkswagen. We appreciate your business and hope to see you again soon! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927