Niello Volkswagen

Drove up to this dealership from the peninsula to purchase a 2016 BMW 528i (stock# V13574, VIN#WBA5A5C52GG349893). CarFax showed vehicle as accident-free... and no damage. Price was very good. Dealership had confirmed that the vehicle was "super clean". After a two hour drive with checkbook in hand, a quick walkaround of the vehicle and it was clear that the rear passenger side door and quarter panel had been Bondo'ed. The rear bumper had been repainted, as was most of the right side of the vehicle. The paint job was poorly prepped, sprayed, and blended. There was even touches of blue paint on the right front tire. Whoever did the repair work was clearly a rookie and needed LASIK. Not sure how a professional dealership would be able to miss this type of damage and call the vehicle "super clean". Needless to say that the two hour drive home was an unhappy one. A total of four hours of our lives, twelve dollars of toll, $50 worth of gas, 240 miles of driving wasted....

Follow up, Mark Meyer (GM) from Niello VW contacted me the day after review was written. I appreciated Mark reaching out to us personally and apologized... for our experience with his sales team. He ensured the car was available for a test drive on our next visit, and he follow up with a competitive offer we couldn't walk away from. Mark, thank you for reaching out to us personally, you have gain our trust. My wife and I are happy to recommend your dealership to our families and friends.

I bought two cars from them, both times it was a pleasure to work with Niello VW staff. I got my first used car in 2015 and had no issues with it, yesterday... I trade in my old car and got another used vehicle for a great price. Planning to go back there in few years to get another car ����������

This dealership has not ethics or morals when it comes to business. Its a scam and most of all a bait and switch dealer, avoid, avoid, avoid. If one person... says it, it might be wrong however follow the patterns, I'm not the only one with this comment. Hmm... Mark (GM) weird?

I got a quote over email from Michael Havard for $10,645 on a 2013 VW TDI. The quote was emailed on Thursday Feb 14th. I drove more than 2 hours from... Los Gatos on Sunday to test drive the car ! However, Mike and his Mike Meyer not only did NOT honor their quoted price, but they insisted on asking $11,266!! I even offered them a higher price of their quoted one, but they would not accept it! I don't know what protection Car Shoppers have if the Niello VW is NOT willing to honor their own written quote!! Now I personally appreciate the pain and suffering Car Shopper feel and why the dealerships make the experience a miserable one!

Niello company once was good not anymore won’t even take a personal check for the full cost of a car. Darcee bramlette is horrible I will never do any... business with the niello company again

Awesome service; will go above and beyond to get you in a car and a suitable price, no pressure to buying a car, in fact they handle the pressure for you... instead

Am going to keep my review short and simple, I went in there to check out the new Atlas and to test drive, but when I got to the dealership, no one was... there to greet me at the lot, neither when I was walking around the lot in plain sight of some car salesman they did not approached me nor say "can I help you". After 10 minutes of walking around the lot I felt discriminated like if i was some crazy guy looking at cars, that was there just window shopping, I left with my hopes down on buying an atlas. Really disappointed of how I was treated at the dealership.

Overall good experience at Niello Volkswagen. No pressure, non-commissioned sales process. Was looking for a 2017 model, but all 6-speed GTIs were gone.... Ended up getting a 2018 model, but it is just what I was looking for. No great deals on 2018 models though, but you get a lot of car for the money with a Volkswagen so I was satisfied with the deal that I got. The wait while the paperwork was being filled out was a little long, but considering all that needs to be done it was a reasonable amount of time. Very satisfied with my new vehicle.

I bought another make other than VW, but found exactly what I was looking for and love the vehicle. I got it at a fair price and received good service.... Very satisfied.