Niello Volkswagen

This past Monday we bought a car from Brandon Tripp at Niello VW. I cannot say enough good things about him. He listened to what we wanted and needed out of our next car. Not once did we feel pressured to buy a car and to settle for anything we didn’t love. We easily could’ve gone down to the Bay Area and had an abundance to choose from, but instead, we waited three weeks to buy a car from Brandon because he deserved our business. He is personable, communicative, attentive, passionate, and honest; traits that I feel I don’t come across often enough. We initially weren’t even interested in buying a VW. There’s no one else you should go see but Brandon. I cannot recommend him enough.

I will try to make this short as possible… Traded my perfectly working 2019 Jetta for a 2022 volkswagen Taos after being encouraged to drive it for a trip too Las Vegas. Everything went fine until the way back the vehicle broke down and sputtered on the side of the highway. Tried calling every avenue including VW Customer Care for help and answers and were ignored by Brandon, Edward and Vincent. They had zero help or answers for me and my wife trapped on the side of the highway in the desert. They literally ignored us and said they have appointments. Fast forward 10 days we are finally back in Sacramento we still do not have a car they SAY they are out of loaner vehicles and won’t even get us a rental after selling us a defective car. Mind you the car broke down twice a 2nd time after being repaired be LV VW. Vincent is shady and Brandon is shady as well. They will give you the run around and say they will call you back and never do. They never have any answers for anyone and it seems like this is a scam that they run.

Very bad experience! Fraudulent statements made by Service advisor Matt and Service manager Scott. Both of them refused to disclose full information of the the vw extended tdi emissions warranty, its components and repair. Promised diagnostic and its results were not fully recorded in writing on the work order and were falcificated in Niello VW dealership favour. Three visits were made to direct them about the issues. And they continued to lie in their favour. I ended up paying them $97.50 for the info that i already had it before turn the vehicle in. Service manager was totally disrespectful to me by not willing to communicate, requested a payment, asked me to leave. Very frustrating and stressful! If you need, I have all info in my notes and a phone. Thank you very much

I have never been more pleased with a dealership! Everyone we worked with was so easy to talk to and there was absolutely no pressure to buy. What a wonderful experience I had buying my (new to me) 2018 Mazda CX-5 Grand Touring! I can’t say enough about the staff, Steve who came along side us outside to answer any questions we had and to let us take the car for a test drive. And once inside, we were met with Carlos and Vincent. All were as nice and accommodating as Steve was. I would highly recommend going to Niello Volkswagen to buy your next car! You won’t be sorry!

On May 29th of this year I went to Niello Volkswagen of Sacramento to purchase a new 2021 Jetta GLI that I thought looked absolutely beautiful. My wife and I loaded up our three small kids and drove from our house in Stockton up to the dealership in Sacramento. When we got there, the car was already ready to go for a quick test drive. I drove it around for a few minutes, and came back to hopefully get going on the loan process. Got approved rather quickly and continued to move forward. At this point we had been there maybe 45 minutes, so not too bad considering I thought we were almost finished. Now, this car had a few things done by the dealer that I knew about. It had aftermarket wheels and tires, and what I thought at the time was just lowering springs (since my salesperson said it was just springs.) I was required to sign a piece of paper that I acknowledged that the car rode differently than an untouched Jetta GLI. I understood that part and signed the paper. At this point we had been there an hour and were told that it wouldn’t be too much longer to get into signing the sale documents. Fast forward a couple of hours and I’m getting quite frustrated since I have my wife, 5, 3, and 1 year old with me and it’s taken all this extra time to just be seen to sign documents. Finally, after about 4 hours of being there we sign the documents and I have the car! I have bought a few cars in the past from other dealers and while I was annoyed at my experience with the dealership, the anger flooded away as soon as I got to see and sit in the car for the first time as its owner. A couple of weeks go by and I’m on my way to pick my parents up from San Francisco in my new car! I couldn’t wait to show my parents and enjoy a nice ride back to Stockton. My parents loaded up their baggage and off we went. I made it about 50 feet and notice a horrible rubbing sound coming from the rear of the car. The back wheel well was completely rubbing on the sidewall of the rear tires! I tried to remain calm and we eventually made it out of San Francisco and pulled over at an in-n-out to eat an inspect the damage. Both sidewalls (especially the back right) were chewed up and the top of the wheel well where the sidewall and it met was burned, chipped, and started to rust. Obviously I was furious that this was not mentioned to me that IM NOT ABLE TO TAKE ANYONE IN MY CAR. I took pictures with my parents and luggage in the car and without to show my salesperson what had happened. He “assured” me that there was probably nothing to worry about and that it would take a lot to wear down the sidewall that much to cause issues. I ended up setting up an appointment to get it looked at a couple of days later and found out that it was on coilovers, not lowering springs. My wife an I before the appointment wanted to talk with a sales manager to see what could be done to remedy these problems and we were greeted by a guy named Mike. Mike obviously had heard of the situation and went and “inspected” the tires himself and said it didn’t look too bad. We disagreed on this and I said we really want the tires replaced, the car raised up as much as possible, and the paint issue on the wheel well to be fixed. He said because I had signed a document that said that the car “rode” differently that that meant I was responsible for the damages. To me this is dishonest. I went to the dealership originally with the notion of hopefully one day buying from them again. Not anymore. Not only will I never buy a vehicle from them again, I will also be making sure no one I know does either, and I will be taking the services that I paid for in the agreement to another dealership. I’m writing this on the 18th of July, which is a day after I paid over $200 for a brand new tire on a car that has not even 2000 miles. Whoever in the service/sales department decided to put 275mm on a 9.5 inch tire AND lower it on coils without rolling the fenders or at least offering to pay for that for the vehicle is an absolute bafoon. The disrespect I have felt from almost every person at this dealership is mind boggling. Not owning up to your mistake is one thing, but treating me like I’m an idiot and that I should have known has really irritated me. I can’t recommend any department of this dealership to anyone as they all seem like a bunch of money hungry jerks. You’ve lost a customer Niello, and I hope I can influence others to feel the same.

I had a very nice "salesman" who wanted to help me with my e-golf and was knowledgeable but I already knew I wanted the car and asked the price (MSRP sticker was clearly not the market price). He said he can't talk pricing, sat me down and walked away for 20 mins to get someone who can talk price. He walked back to me to with sheet of paper that had the MSRP. I said "is this your price"? He said he can't talk price. I said "then what were you doing for 20 mins? He asked what I'd like to pay and I said "less than MSRP". He asked what I thought would be a fair price? and I said "I thought you weren't allowed to talk about price". He said he would take my offer to his manager. I said I'd just like to know the price they were selling it for and he said the MSRP is the only number he can give me unless I make his manager an offer. I said I'd be leaving, he ran to get his manager who just repeated the same mantra (minus the "I can't talk price" bit). There is nothing pleasant about a dealership that won't give out their price. It's an exercise in absurdity that they want me to talk first. It's unprofessional and it's rude they way they treat my time.

Drove up to this dealership from the peninsula to purchase a 2016 BMW 528i (stock# V13574, VIN#WBA5A5C52GG349893). CarFax showed vehicle as accident-free and no damage. Price was very good. Dealership had confirmed that the vehicle was "super clean". After a two hour drive with checkbook in hand, a quick walkaround of the vehicle and it was clear that the rear passenger side door and quarter panel had been Bondo'ed. The rear bumper had been repainted, as was most of the right side of the vehicle. The paint job was poorly prepped, sprayed, and blended. There was even touches of blue paint on the right front tire. Whoever did the repair work was clearly a rookie and needed LASIK. Not sure how a professional dealership would be able to miss this type of damage and call the vehicle "super clean". Needless to say that the two hour drive home was an unhappy one. A total of four hours of our lives, twelve dollars of toll, $50 worth of gas, 240 miles of driving wasted....

I received an instant cash offer for our 2016 Ford Explorer from Kelley Blue Book. The first dealer to contact me was Niello Buying Group. I was told to bring my car in. They told me that they would probably be able to give me more money for my trade than my offer. I brought my car in and had it inspected by their appraiser. I was told that my car was exceptionally clean, but the tread on the tires was low. The next person came in and told me that they “adjusted my offer”, and they were willing to give me $1000-$1500 less than the original offer. I told them that I was told that I would probably receive more than my original offer, and that their appraiser said my car was exceptionally clean. I was told that after reviewing the market value of my car, that was all it was worth, but “don’t worry, I’ll probably get the high side of that offer, and maybe a little more “. I decided to go to the next dealership on the list from Kelley Blue Book. Roseville Infinity gave me the full cash offer. The whole process took 20 minutes. I encourage anyone who is dealing with Niello to walk away if they change the conditions of their offer. Their words and promises mean nothing!

Follow up, Mark Meyer (GM) from Niello VW contacted me the day after review was written. I appreciated Mark reaching out to us personally and apologized for our experience with his sales team. He ensured the car was available for a test drive on our next visit, and he follow up with a competitive offer we couldn't walk away from. Mark, thank you for reaching out to us personally, you have gain our trust. My wife and I are happy to recommend your dealership to our families and friends.

This dealership has not ethics or morals when it comes to business. Its a scam and most of all a bait and switch dealer, avoid, avoid, avoid. If one person says it, it might be wrong however follow the patterns, I'm not the only one with this comment. Hmm... Mark (GM) weird?