Reviews
Niello is always the best!
Niello is always the best! They never fail to take care of our cars and us!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Scott Russo Service Manager srusso@niello.com (916) 359-9927
Excellent adviser very helpful respected my time.
Excellent adviser very helpful respected my time. Checked that no other work was needed beside oil change
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for choosing Niello Volkswagen. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Scott Russo Service Manager srusso@niello.com (916) 359-9927
I have nothing but good things to say from our
I have nothing but good things to say from our experiences at Neillo. Stephen Richardson (sales) has been top notch! Ron in service was great too. Kept us informed every step of the way.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are very happy to have provided you with such a positive experience, Rick! We sincerely value your business and look forward to your next visit. Scott Russo Service Manager srusso@niello.com (916) 359-9927
Stephan.
Stephan. Logan and Carlos all worked together to get me a great deal. I am highly satisfied. Stephan went out of his way to further assist me the next day with vehicle set up which was very helpful. I would recommend somehow to reduce the overall process of car buying, make it less fatiguing for everyone.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Kay, Thanks for sharing your thoughts about your experience with Niello Volkswagen. Logan, Stephen, and Carlos appreciate your business and hope to see you again soon! Eddie Thomas General Manager ethomas@niello.com (916) 359-9927
I never have to worry about great customer service and
I never have to worry about great customer service and courteous employees. Vincent helped me with my end of the year lease due in Feb. Brent was very friendly and helpful too. I am gonna miss Roger though.I have been coming to Niello for years and always had great conversations with him too. Always very helpful and knowledgeable.. Miss you Roger, Sharon
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Sharon, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Vincent and Roger met your expectations. Thank you again for choosing Niello Volkswagen, we look forward to having you as one of our valued customers for many more years to come! Scott Russo Service Manager srusso@niello.com (916) 359-9927
VW Niello always deliver in promising time, and provides
VW Niello always deliver in promising time, and provides full detail report of job. The keep me informed via text messages on the progress of work done.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience working with Brent here at Niello Volkswagen. Scott Russo Service Manager srusso@niello.com (916) 359-9927
Very nice experience.
Very nice experience. Liked Logan a lot. He very kind and good in delivering the product
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with Logan to be a positive one. Please don't hesitate to reach out if you need anything else. Eddie Thomas General Manager ethomas@niello.com (916) 359-9927
Stephen was very helpful and professional.
Stephen was very helpful and professional. Follow-up is really good after buying the car.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Niello Volkswagen. Eddie Thomas General Manager ethomas@niello.com (916) 359-9927
We bought our ID.
We bought our ID. 4 from Ray with the help of Jamal, Carlos and Logan. Everyone was very professional and clearly love their jobs.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to share your thoughts on working with Jamal, Carlos, Ray, and Logan. We're glad to hear we delivered such a great experience! Eddie Thomas General Manager ethomas@niello.com (916) 359-9927
Did the inspection and fixed the recall item with a
Did the inspection and fixed the recall item with a minimum of fuss. Good job.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Scott Russo Service Manager srusso@niello.com (916) 359-9927