Reviews
Write a reviewgreat customer service
I called at the last minute, and customer service was able to get me in on the day I wanted.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great Service
The service representative was very honest and knowledgeable and explained in complete detail all required parts needed for brake replacement and also recommended air filter and spark plug replacement which would improve mpg performance. Very satisfied.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Dawn was great and very helpful and polite
Dawn was great and was able to get me in to have my brakes worked on. Thank you very much.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Overall best dealership in New England
Customer service is above and beyond at Grappone Ford, clean and comfortable waiting area, Free snacks and beverages including fast Wi-Fi.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you Grappone Ford!
Absolutely love our sales person,John Fay. He is so accommodating with his customers, friendly and kind. We are grateful to all that helped with our purchase.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Grappone rocks it
I love the personal attention, the name recognition, the quality service and friendly atmosphere. I feel like family and love that Amanda is carrying on the Grappone tradition and values
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Service
ALWAYS I have a great experience with true professionals. Would not buy a car anywhere else. The staff are knowledgeable, friendly and try to resolve all issues. Could not be more pleased.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Very professional
From the moment we started looking . The reply through out to leaving with my new car was very professional,and the most important was the owner her self introduced her self to us and asked if salesmen was doing good .
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Automotive estimator
The repairs were done in one day, very fast service to replace my power brake booster on my FORD Edge.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Grappone is different in a great way
Grappone Ford in Bow, NH was a great experience. They do upfront pricing and the dealers are paid by number of sales, not commission. This ensures they only care that you get exactly what you are looking for and the upfront pricing removes any doubt about the price. John was fantastic and made sure I understood everything about the truck and broke down each individual cost for me. Grappone is great for those who are tired of the wheeling and dealing, the remove all doubt from the pricing and offer free extra warranties separate from Ford! Thank you Grappone Ford
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase