Grappone Ford

Always extremely helpful and professional! My third lease now with Grappone Ford and always drive away happy

Colin Mark, the Grappone sales person, was extremely helpful in identifying the vehicle I was looking for. He spent time to explain my lease options, recommended the value of various features, patiently taught me how to use those features, and accomplished everything in just two days. I was very pleased with the ease of our transaction.

Mel and Lindsay are beyond fantastic to work with. They made everything happen within hours and the transition was so smooth. I would HIGHLY recommend Grappone Ford and Mel and Lindsay as your go to gals for any of your car buying needs. Thanks ladies for getting me dream vehicle.

Every thing has gone excellent. so far. The salesman Toby has been excellent. The truck is beautiful. It was serviced and delivered as scheduled. My wife and I love it. Only a vibration at highway speed has developed since I took ownership which the dealership has scheduled to look at this week. The experience so far has been one of the best I’ve had with at least 11 new ford purchases in 4 different states since 1978.

I bought a used car with Colin and it was a great experience. He was patient, very knowledgeable, and super helpful--he took the time to find the right car for my particular needs. I appreciate all his help and would highly recommend him.

I have leased my trucks through Grappone Ford since 2018 and went to trade in my lease 3 months prior to the expiration date of my lease as is stated in the site. John who is the person that had actually leased me my last ford was good to deal with, he had shown me a price for the lease that I was satisfied with, but once he spoke to the manager on duty things changed drastically. She told me that I would have to pay for my extra mileage even though I was trading this truck in not end of lease! This made the cost of the lease go up by drastically! I was so disappointed that they kept arguing with me on this matter. This was a trade in not an end of lease trade in. I left there pretty upset seeing i had spent most of my day there. A day later i was still so upset that my daughter told me to try another dealer. I went to Autofair in Manchester and had a wonderful experience with Steve the manager and Corry the salesman. They took my truck in trade and ate the mileage because he said he needed the inventory. My new truck is beautiful and just about a perfect match for the one at Grappone. My payment is definitely within what I was budgeting for. I am so disappointed in Grappone for not trying harder to assist me with a new truck seeing I was a repeat customer not once but twice. Very disappointed with their sales manager and how she kept saying this would happen wherever I went.

Dwayne was very good at explaining the results of my inspection visit. I appreciate that as I pride myself in taking excellent care of my vehicle.

I received service from Erin (Belanger)? yesterday on my 2016 Ford Edge. She helped me out tremendously with a problem with my “engine splash guard” under the vehicle that was dragging after losing a couple of bolts. This happened on the highway as I was driving to a Dr appointment. I was 30 miles from home and it was so nice to know that I was in good hands with Erin. I had called before arriving and she told me to come on in and ask for her. My visit was seamless and she/service dept had me out the door within 30 minutes and didn’t even charge me. I was dumbfounded as this type of service is simply not seen anymore. I told her I shop local but had previously purchased a Ford from them years ago and would certainly come back to them for a future purchase due to the 5 star customer experience!

Thank you Seth and team. The transmission replacement was great. The loaner was excellent. Thanks can't wait to pick it up. My local dealership told me to go elsewhere and so I did.

5 out of 5. Angela was top notch. By far my best dealership experience ever. I purchased a 2022 Bronco from out of state, and they made the entire experience painless and fun. From dealing with me over the phone, to having the vehicle and paperwork prepped upon my arrival. I was in and out in 30 minutes. If I buy another Ford, I’m driving the 3 hours to Grappone again.