Reviews
Write a reviewGreat service as usual from Grappone.
As usual, I received great service from Grappone. Service reps were pleasant, service was finished an hour ahead of schedule.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great customer service
The staff was honest, told me how long it would likely take. They communicated in a timely manner regarding when my vehicle was ready. I had made my appt based on a prior experience & they had told me the 30k check up would take a few hours. So we planned ahead & they were able to set me up in a loaner vehicle for the morning so I wouldn't have to spend 5 hours in the dealership.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Fast friendly and helpful
Everyone is always very friendly and helpful. I dropped my car off for an appointment that was at 2:30, and it was ready by 1230.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Excellent Experience
My product specialist, Rob, was extremely knowledgeable in both the Ford Edge and Explorer that I was looking at. He took the time to understand what I wanted and never pressured me. Taking delivery was also a breeze!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Excellent sixty mile check-up and review of my car
The friendliness and knowledge of your employees. They know all about Ford vehicles, and are happy to answer questions I ask.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
All around Great Experience, Highly recommend!
Everything! We truly had a great buying experience. The money offered for our trade was more then fair,the price of the vehicle we purchased was also very fair. We had great customer service and the deal went smoothly. AAAA++++
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
A pleasant and pressure-free buying experience.
A very positive sales experience with Bret Newton. He was helpful and friendly, and didn't pressure me. All my questions were answered thoroughly.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Incredible Service!
Top notch service. Service desk associate and technician stayed late for my repair. When they didn't have a part, they gave me a loaner suv to use until I could get back to Grappone, even though I had to go out of town for 5 days later!!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Excellent service
Adam Lang was extremely friendly and knowledgeable. I looked for a car in the summer and struck out, but Adam kept an eye out for me and texted me months later wen a car came in he thought I would like. I ended up buying that car.
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great people with great products
Friendly and easy to work its people. Worked well with containing our other small wants and necessities we needed to have a good experience at Grappone ford
- Customer service 5.0
- Buying process 3.0
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase