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Grappone Ford

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (1,199 reviews)
Sales hours: 9:00am to 5:00pm
Service hours: 8:00am to 1:00pm
View all hours
Sales Service
Monday 10:00am–7:00pm 7:30am–5:30pm
Tuesday 10:00am–7:00pm 7:30am–5:30pm
Wednesday 10:00am–7:00pm 7:30am–5:30pm
Thursday 10:00am–7:00pm 7:30am–5:30pm
Friday 10:00am–7:00pm 7:30am–5:30pm
Saturday 9:00am–5:00pm 8:00am–1:00pm
Sunday Closed Closed
New (603) 369-4399 (603) 369-4399
Used (603) 369-4823 (603) 369-4823
Service (603) 369-4543 (603) 369-4543

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (1,199 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Grappone Ford from DealerRater.

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Great service as usual from Grappone.

As usual, I received great service from Grappone. Service reps were pleasant, service was finished an hour ahead of schedule.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great customer service

The staff was honest, told me how long it would likely take. They communicated in a timely manner regarding when my vehicle was ready. I had made my appt based on a prior experience & they had told me the 30k check up would take a few hours. So we planned ahead & they were able to set me up in a loaner vehicle for the morning so I wouldn't have to spend 5 hours in the dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Fast friendly and helpful

Everyone is always very friendly and helpful. I dropped my car off for an appointment that was at 2:30, and it was ready by 1230.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Excellent Experience

My product specialist, Rob, was extremely knowledgeable in both the Ford Edge and Explorer that I was looking at. He took the time to understand what I wanted and never pressured me. Taking delivery was also a breeze!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Excellent sixty mile check-up and review of my car

The friendliness and knowledge of your employees. They know all about Ford vehicles, and are happy to answer questions I ask.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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All around Great Experience, Highly recommend!

Everything! We truly had a great buying experience. The money offered for our trade was more then fair,the price of the vehicle we purchased was also very fair. We had great customer service and the deal went smoothly. AAAA++++

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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A pleasant and pressure-free buying experience.

A very positive sales experience with Bret Newton. He was helpful and friendly, and didn't pressure me. All my questions were answered thoroughly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Incredible Service!

Top notch service. Service desk associate and technician stayed late for my repair. When they didn't have a part, they gave me a loaner suv to use until I could get back to Grappone, even though I had to go out of town for 5 days later!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Excellent service

Adam Lang was extremely friendly and knowledgeable. I looked for a car in the summer and struck out, but Adam kept an eye out for me and texted me months later wen a car came in he thought I would like. I ended up buying that car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great people with great products

Friendly and easy to work its people. Worked well with containing our other small wants and necessities we needed to have a good experience at Grappone ford

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 3.0
  • Quality of repair 4.0
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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