Toyota of Rockwall

4.5
(5,425 reviews)
Visit Toyota of Rockwall
Sales hours: 8:30am to 7:00pm
Service hours: 7:00am to 5:00pm
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Sales Service
Monday 8:30am–7:00pm 7:00am–6:00pm
Tuesday 8:30am–7:00pm 7:00am–6:00pm
Wednesday 8:30am–7:00pm 7:00am–6:00pm
Thursday 8:30am–7:00pm 7:00am–6:00pm
Friday 8:30am–7:00pm 7:00am–6:00pm
Saturday 8:30am–7:00pm 7:00am–5:00pm
Sunday Closed Closed

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New (888) 719-0680 (888) 719-0680
Used (888) 463-1877 (888) 463-1877
Service (888) 614-8571 (888) 614-8571

Inventory

See all 194 vehicles from this dealership.

Special offers

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About our dealership

This seller has been on Cars.com since March 2008.
Toyota of Rockwall is the World?s First LEED Gold Certified Dealership. What this means to you is that when you choose to shop here you are giving back to our Planet. Even though we value our Planet we truly value our most precious resource Our Customers. We have a huge selection of new Toyotas as well as Certified Toyotas & Used Toyotas which makes it easy for you your friends and family when it comes time to get your next vehicle. Come experience our Hassle free car buying process and see why many of our customers have returned to buy cars or have referred their friends and family to us.
1st LEED GOLD Certified Green Automobile Dealership in the world by the U.S. Green Building Council!

Service center

Phone number (888) 614-8571

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
7:00am–5:00pm
Sunday
Closed

Meet our employees

View all 36 employees View less employees

Reviews

4.5
(5,425 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Toyota of Rockwall from DealerRater.

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3.0

I came in for an oil change and necessary Routine

I came in for an oil change and necessary Routine work. I was told I did not need the oil change only to get home and receive an email stating that I needed an oil change and how much it would be. Go figure!

3.0

I came in for an oil change and necessary Routine

I came in for an oil change and necessary Routine work. I was told I did not need the oil change only to get home and receive an email stating that I needed an oil change and how much it would be. Go figure!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
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3.0

I was lied to about the 4x4 issue I had when I brought my

I was lied to about the 4x4 issue I had when I brought my truck in for maintenance! The reason I was given was for the issue was not true! The issue was that in 4x4 when I stared moving forward if I turned slightly left the truck would lurch as if something was trying to lock up in the front end. I was told that when the truck is in 4x4 I was not suppose to turn the wheel at all. That in 4x4 I was only suppose to go straight. If that's not nonsense I don't know what is!

3.0

I was lied to about the 4x4 issue I had when I brought my

I was lied to about the 4x4 issue I had when I brought my truck in for maintenance! The reason I was given was for the issue was not true! The issue was that in 4x4 when I stared moving forward if I turned slightly left the truck would lurch as if something was trying to lock up in the front end. I was told that when the truck is in 4x4 I was not suppose to turn the wheel at all. That in 4x4 I was only suppose to go straight. If that's not nonsense I don't know what is!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
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1.0

I usually go to another dealership but traffic is a

I usually go to another dealership but traffic is a nightmare with construction so I thought I would try Toyota of Rockwall again. I had an appointment at 11:00 I arrived shortly before 11:00. Three people came to my car and I told each of them the same thing. I was there to get my tires rotated and I had an appointment. They kept saying someone else would come help me. After about 25 minutes someone finally waited on me and told me it would be another 45 minutes to have my tires rotated. In total I was there for 1 hour and 45 minutes….to get my tires rotated with an appointment. And….my car was not washed when it came back to me. They said they no longer have a car wash. They got rid of it during Covid. My car is under warranty and this has always been done when I go to other dealerships. You need to do better Toyota of Rockwall! I have 4 Toyotas and they are always clean when they come back to me at other dealerships and I would never have to wait for almost 2 hours to get a tire rotation WITH an appointment.

1.0

I usually go to another dealership but traffic is a

I usually go to another dealership but traffic is a nightmare with construction so I thought I would try Toyota of Rockwall again. I had an appointment at 11:00 I arrived shortly before 11:00. Three people came to my car and I told each of them the same thing. I was there to get my tires rotated and I had an appointment. They kept saying someone else would come help me. After about 25 minutes someone finally waited on me and told me it would be another 45 minutes to have my tires rotated. In total I was there for 1 hour and 45 minutes….to get my tires rotated with an appointment. And….my car was not washed when it came back to me. They said they no longer have a car wash. They got rid of it during Covid. My car is under warranty and this has always been done when I go to other dealerships. You need to do better Toyota of Rockwall! I have 4 Toyotas and they are always clean when they come back to me at other dealerships and I would never have to wait for almost 2 hours to get a tire rotation WITH an appointment.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
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5.0

Fast and excellent customer service.

Fast and excellent customer service. I was in and out for an oil change and tire rotation in less than one hour,

5.0

Fast and excellent customer service.

Fast and excellent customer service. I was in and out for an oil change and tire rotation in less than one hour,

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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5.0

Great service dept.

Great service dept. very professional explained everything well. Car back the time they gave me . Friendly, nice and very clean . Would buy another vehicle from them in future

5.0

Great service dept.

Great service dept. very professional explained everything well. Car back the time they gave me . Friendly, nice and very clean . Would buy another vehicle from them in future

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, Julie, and don't hesitate to let us know if we can be of further assistance.

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5.0

Clean professional and friendly.

Clean professional and friendly. We have had a great experience w Toyota of Rockwall. Always so friendly.

5.0

Clean professional and friendly.

Clean professional and friendly. We have had a great experience w Toyota of Rockwall. Always so friendly.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your kind words, Sharon, and for taking the time to leave us this wonderful feedback!

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3.0

Although it’s convenient, it is not the quickest service

Although it’s convenient, it is not the quickest service center. I am also disappointed they do not offer a complimentary car wash. Even if they were to give you a voucher at a local car wash would be nice. Overall the staff is pleasant.

3.0

Although it’s convenient, it is not the quickest service

Although it’s convenient, it is not the quickest service center. I am also disappointed they do not offer a complimentary car wash. Even if they were to give you a voucher at a local car wash would be nice. Overall the staff is pleasant.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We're sorry to hear about your experience, Melissa, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.

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5.0

On this service the team was able to diagnose the problem

On this service the team was able to diagnose the problem quickly and complete the repairs in no time. I should have waited for my vehicle.

5.0

On this service the team was able to diagnose the problem

On this service the team was able to diagnose the problem quickly and complete the repairs in no time. I should have waited for my vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Toyota of Rockwall!

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5.0

Awesome Facility and Awesome Staff.

Awesome Facility and Awesome Staff. Will NOT disappoint! I've been shopping here since 2018.

5.0

Awesome Facility and Awesome Staff.

Awesome Facility and Awesome Staff. Will NOT disappoint! I've been shopping here since 2018.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Toyota of Rockwall, we look forward to having you as one of our valued customers for many more years to come!

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5.0

Zero pressure sales and a great product will makes us

Zero pressure sales and a great product will makes us return to this dealership for our next Toyota purchase.

5.0

Zero pressure sales and a great product will makes us

Zero pressure sales and a great product will makes us return to this dealership for our next Toyota purchase.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Jason, Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

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