Skip to main content

Toyota of Rockwall

(6,329 reviews)
Visit Toyota of Rockwall
Sales hours:
Service hours:
View all hours
Sales Service
Monday 8:30am–7:00pm 7:00am–6:00pm
Tuesday 8:30am–7:00pm 7:00am–6:00pm
Wednesday 8:30am–7:00pm 7:00am–6:00pm
Thursday 8:30am–7:00pm 7:00am–6:00pm
Friday 8:30am–7:00pm 7:00am–6:00pm
Saturday 8:30am–7:00pm 7:00am–5:00pm
Sunday Closed Closed
2021 consumer dealer award
View 4 awards
2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2017 consumer dealer award

Contact seller

Select a Salesperson (optional)

Contact seller

By submitting this form, you are agreeing to our Terms of Use and Privacy Notice. We will use your contact information to send you email and marketing communications, which you may opt out of at any time. You also agree to your information being sent to the dealership and/or seller. You understand Cars.com does not control how a dealership or vehicle seller may contact you. Your communications with the dealership/seller is subject to that dealership's separate Terms of Use and Privacy Notice. Cars.com does not require your consent to fulfill your service and/or product requests.

New (888) 719-0680 (888) 719-0680
Used (888) 463-1877 (888) 463-1877
Service (888) 614-8571 (888) 614-8571

Inventory

See all 259 vehicles from this dealership.

Incentives

See all incentives

About our dealership

This seller has been on Cars.com since March 2008.
Toyota of Rockwall is the World?s First LEED Gold Certified Dealership. What this means to you is that when you choose to shop here you are giving back to our Planet. Even though we value our Planet we truly value our most precious resource Our Customers. We have a huge selection of new Toyotas as well as Certified Toyotas & Used Toyotas which makes it easy for you your friends and family when it comes time to get your next vehicle. Come experience our Hassle free car buying process and see why many of our customers have returned to buy cars or have referred their friends and family to us.
1st LEED GOLD Certified Green Automobile Dealership in the world by the U.S. Green Building Council!

Service center

Phone number (888) 614-8571

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
7:00am–5:00pm
Sunday
Closed

Meet our employees

Jeff Land headshot
Jeff Land
Toyota Brand Specialist
(72 reviews) certified badge
Melvin Benjamin headshot
Melvin Benjamin
Sales
(27 reviews) certified badge
BRIAN JOHNSON headshot
BRIAN JOHNSON
Product specialist
(20 reviews) certified badge
PJ LE headshot
PJ LE
Brand Product Specialist
(17 reviews) certified badge
Aubrey Price headshot
Aubrey Price
Brand Specialist
(16 reviews) certified badge
Mick Schott headshot
Mick Schott
Assistant Service Advisor
(673 reviews) certified badge
Kasey Boysaw headshot
Kasey Boysaw
Assistant Service Manager
(433 reviews) certified badge
Sam Heidel headshot
Sam Heidel
Assistant Service Manager
(356 reviews) certified badge
Russell Morgan headshot
Russell Morgan
Toyota Brand Specialist
(163 reviews) certified badge
Nehemias Lopez headshot
Nehemias Lopez
Toyota Brand Specialist
(81 reviews) certified badge
Dontrell Saucier headshot
Dontrell Saucier
Toyota Brand Specialist
(101 reviews)
ERNESTO MUNOZ headshot
ERNESTO MUNOZ
Product specialist
(10 reviews)
VU DOAN headshot
VU DOAN
Product specialist
(7 reviews)
OMAR MENDIAS headshot
OMAR MENDIAS
Product specialist
(7 reviews)
JAMES MILLER headshot
JAMES MILLER
Product specialist
(5 reviews)
ALEJANDRO PADILLA headshot
ALEJANDRO PADILLA
Brand Specialist
(5 reviews)
JACK PRENTICE headshot
JACK PRENTICE
Product specialist
(5 reviews)
Ken Martin headshot
Ken Martin
Toyota Brand Specialist
(77 reviews)
Vanessa Quinones headshot
Vanessa Quinones
Toyota Brand Specialist
(14 reviews)
AMEER AL-Hadi headshot
AMEER AL-Hadi
Product specialist
(13 reviews)
Isai Nieto headshot
Isai Nieto
Toyota Brand Specialist
(70 reviews)
Stephanie Perales headshot
Stephanie Perales
Brand Specialist
(11 reviews)
Glenn Coy headshot
Glenn Coy
Toyota Brand Specialist
(76 reviews)
Lonnie Wade headshot
Lonnie Wade
Parts Specialist
(74 reviews)
Vanessa Quinones headshot
Vanessa Quinones
Sales
(16 reviews)
KEVIN PERKINS headshot
KEVIN PERKINS
Product specialist
(9 reviews)
Carmelo Adorno headshot
Carmelo Adorno
Finance & Leasing Manager
(67 reviews)
Isai Nieto headshot
Isai Nieto
Salesperson
(4 reviews)
Aylin Zarate headshot
Aylin Zarate
Sales
(3 reviews)
Axel Bernal headshot
Axel Bernal
Brand Specialist
(2 reviews)
ISSA MAHROUQ headshot
ISSA MAHROUQ
Product specialist
(2 reviews)
Nick Altieri headshot
Nick Altieri
Product specialist
(1 review)
Mason Bennett headshot
Mason Bennett
Product specialist
Amrider Singh headshot
Amrider Singh
Product specialist

Reviews

(6,329 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Toyota of Rockwall from DealerRater.

Want to share your experience with this dealership?

Write a review

Well pleased, with the overall all experience Will be

Well pleased, with the overall all experience Will be visiting the dealership in the near future 😀

Well pleased, with the overall all experience Will be

Well pleased, with the overall all experience Will be visiting the dealership in the near future 😀

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

Show full review

He was helpful and polite.

He was helpful and polite. I would go with him for my next vehicle service.

He was helpful and polite.

He was helpful and polite. I would go with him for my next vehicle service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thanks for sharing your thoughts about your experience with Toyota of Rockwall. We appreciate your business and hope to see you again soon!

Show full review

James was great to work with in getting me in my new

James was great to work with in getting me in my new truck. Toyota of Rockwall has customer service in the DFW!

James was great to work with in getting me in my new

James was great to work with in getting me in my new truck. Toyota of Rockwall has customer service in the DFW!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Consumer response

Communication was top notch and got me to in and out quickly.

Show full review

My experience was a good one.

My experience was a good one. The salesman was knowledgeable and helpful. Loved my new car

My experience was a good one.

My experience was a good one. The salesman was knowledgeable and helpful. Loved my new car

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you, Vanessa, for your feedback on your recent visit to Toyota of Rockwall. It's great to hear that we were able to assist you and that you had such a positive experience.

Show full review

Sales person said they do not accept trade ins for a new

Sales person said they do not accept trade ins for a new vehicle when the car is old. There is a sign in front of the dealership that says they do.

Sales person said they do not accept trade ins for a new

Sales person said they do not accept trade ins for a new vehicle when the car is old. There is a sign in front of the dealership that says they do.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

Show full review

Real professional people.

Real professional people. Good, fast service. Good coffee. Very clean area. I would recommend this place to anyone.

Real professional people.

Real professional people. Good, fast service. Good coffee. Very clean area. I would recommend this place to anyone.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Show full review

The atmosphere was welcoming and clean.

The atmosphere was welcoming and clean. James did well in explaining the numbers and helping with my budget questions

The atmosphere was welcoming and clean.

The atmosphere was welcoming and clean. James did well in explaining the numbers and helping with my budget questions

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Lydia, thank you so much for choosing Toyota of Rockwall! Please let us know if we can be of any more assistance.

Show full review

Waited 5 HOURS for an AC check due to it having issues

Waited 5 HOURS for an AC check due to it having issues remaining cold, especially during longer drives. My service advisor checked in with them and said it was in the middle of testing when my vehicle had been sitting in the parking lot for nearly 1.5 hours. Their excuse was they were waiting on a more qualified tech to look at it and forcing me to waste my entire day. I had to head straight home instead of getting needed errands done because my animals needed let out. Scott was helpful in getting my vehicle back in and out when I wanted to take my keys and leave. They didn't charge, but I've had issues with waiting on services at this Toyota for months! I shouldn't have to be waiting a minimum 3 hours for an oil change when I have an appointment!!

Waited 5 HOURS for an AC check due to it having issues

Waited 5 HOURS for an AC check due to it having issues remaining cold, especially during longer drives. My service advisor checked in with them and said it was in the middle of testing when my vehicle had been sitting in the parking lot for nearly 1.5 hours. Their excuse was they were waiting on a more qualified tech to look at it and forcing me to waste my entire day. I had to head straight home instead of getting needed errands done because my animals needed let out. Scott was helpful in getting my vehicle back in and out when I wanted to take my keys and leave. They didn't charge, but I've had issues with waiting on services at this Toyota for months! I shouldn't have to be waiting a minimum 3 hours for an oil change when I have an appointment!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Show full review

Highly impressed with the customer service of this

Highly impressed with the customer service of this service department. Kacy was very knowledgeable and understood my concerns. Was able to pull up my service history. Gave two suggestions to diagnose issue. Technician found other issues I was not aware of that I thought my home dealership should have caught since I just had the tires rotated the first part of January this year. Kacy was busy with another client so Mick asked if he could help. Answered all my questions, didn't make me feel like a "dumb" female which I REALLY appreciated. Gave his suggestions and I had my rear brakes replaced. Highly recommend this service center. I only use dealerships for my cars so that I know Toyota parts are used and I trust them.

Highly impressed with the customer service of this

Highly impressed with the customer service of this service department. Kacy was very knowledgeable and understood my concerns. Was able to pull up my service history. Gave two suggestions to diagnose issue. Technician found other issues I was not aware of that I thought my home dealership should have caught since I just had the tires rotated the first part of January this year. Kacy was busy with another client so Mick asked if he could help. Answered all my questions, didn't make me feel like a "dumb" female which I REALLY appreciated. Gave his suggestions and I had my rear brakes replaced. Highly recommend this service center. I only use dealerships for my cars so that I know Toyota parts are used and I trust them.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

Show full review

It was fine.

It was fine. Service was prompt, courteous and efficient. I felt like all that needed to be done was serviced.

It was fine.

It was fine. Service was prompt, courteous and efficient. I felt like all that needed to be done was serviced.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you, Ann! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Toyota of Rockwall. We look forward to having you as one of our valued customers for many more years to come!

Show full review
See all 6329 reviews