Reviews
Well pleased, with the overall all experience Will be
Well pleased, with the overall all experience Will be visiting the dealership in the near future 😀
Well pleased, with the overall all experience Will be
Well pleased, with the overall all experience Will be visiting the dealership in the near future 😀
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!
He was helpful and polite.
He was helpful and polite. I would go with him for my next vehicle service.
He was helpful and polite.
He was helpful and polite. I would go with him for my next vehicle service.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for sharing your thoughts about your experience with Toyota of Rockwall. We appreciate your business and hope to see you again soon!
James was great to work with in getting me in my new
James was great to work with in getting me in my new truck. Toyota of Rockwall has customer service in the DFW!
James was great to work with in getting me in my new
James was great to work with in getting me in my new truck. Toyota of Rockwall has customer service in the DFW!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Communication was top notch and got me to in and out quickly.
My experience was a good one.
My experience was a good one. The salesman was knowledgeable and helpful. Loved my new car
My experience was a good one.
My experience was a good one. The salesman was knowledgeable and helpful. Loved my new car
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you, Vanessa, for your feedback on your recent visit to Toyota of Rockwall. It's great to hear that we were able to assist you and that you had such a positive experience.
Sales person said they do not accept trade ins for a new
Sales person said they do not accept trade ins for a new vehicle when the car is old. There is a sign in front of the dealership that says they do.
Sales person said they do not accept trade ins for a new
Sales person said they do not accept trade ins for a new vehicle when the car is old. There is a sign in front of the dealership that says they do.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.
Real professional people.
Real professional people. Good, fast service. Good coffee. Very clean area. I would recommend this place to anyone.
Real professional people.
Real professional people. Good, fast service. Good coffee. Very clean area. I would recommend this place to anyone.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
The atmosphere was welcoming and clean.
The atmosphere was welcoming and clean. James did well in explaining the numbers and helping with my budget questions
The atmosphere was welcoming and clean.
The atmosphere was welcoming and clean. James did well in explaining the numbers and helping with my budget questions
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Lydia, thank you so much for choosing Toyota of Rockwall! Please let us know if we can be of any more assistance.
Waited 5 HOURS for an AC check due to it having issues
Waited 5 HOURS for an AC check due to it having issues remaining cold, especially during longer drives. My service advisor checked in with them and said it was in the middle of testing when my vehicle had been sitting in the parking lot for nearly 1.5 hours. Their excuse was they were waiting on a more qualified tech to look at it and forcing me to waste my entire day. I had to head straight home instead of getting needed errands done because my animals needed let out. Scott was helpful in getting my vehicle back in and out when I wanted to take my keys and leave. They didn't charge, but I've had issues with waiting on services at this Toyota for months! I shouldn't have to be waiting a minimum 3 hours for an oil change when I have an appointment!!
Waited 5 HOURS for an AC check due to it having issues
Waited 5 HOURS for an AC check due to it having issues remaining cold, especially during longer drives. My service advisor checked in with them and said it was in the middle of testing when my vehicle had been sitting in the parking lot for nearly 1.5 hours. Their excuse was they were waiting on a more qualified tech to look at it and forcing me to waste my entire day. I had to head straight home instead of getting needed errands done because my animals needed let out. Scott was helpful in getting my vehicle back in and out when I wanted to take my keys and leave. They didn't charge, but I've had issues with waiting on services at this Toyota for months! I shouldn't have to be waiting a minimum 3 hours for an oil change when I have an appointment!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Highly impressed with the customer service of this
Highly impressed with the customer service of this service department. Kacy was very knowledgeable and understood my concerns. Was able to pull up my service history. Gave two suggestions to diagnose issue. Technician found other issues I was not aware of that I thought my home dealership should have caught since I just had the tires rotated the first part of January this year. Kacy was busy with another client so Mick asked if he could help. Answered all my questions, didn't make me feel like a "dumb" female which I REALLY appreciated. Gave his suggestions and I had my rear brakes replaced. Highly recommend this service center. I only use dealerships for my cars so that I know Toyota parts are used and I trust them.
Highly impressed with the customer service of this
Highly impressed with the customer service of this service department. Kacy was very knowledgeable and understood my concerns. Was able to pull up my service history. Gave two suggestions to diagnose issue. Technician found other issues I was not aware of that I thought my home dealership should have caught since I just had the tires rotated the first part of January this year. Kacy was busy with another client so Mick asked if he could help. Answered all my questions, didn't make me feel like a "dumb" female which I REALLY appreciated. Gave his suggestions and I had my rear brakes replaced. Highly recommend this service center. I only use dealerships for my cars so that I know Toyota parts are used and I trust them.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.
It was fine.
It was fine. Service was prompt, courteous and efficient. I felt like all that needed to be done was serviced.
It was fine.
It was fine. Service was prompt, courteous and efficient. I felt like all that needed to be done was serviced.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you, Ann! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Toyota of Rockwall. We look forward to having you as one of our valued customers for many more years to come!