Inver Grove Honda

I just bought my first car ever—a 2022 HR-V Sport—from Inver Grove Honda, and let me tell you, it was an adventure from start to finish. I came in solo, barely knew what questions to ask, and just knew I liked Hondas, wanted AWD, and had a budget. Erin greeted me like I was an old friend. As a young woman walking into a dealership alone, that level of kindness and comfort goes a long way. I ended up test driving two cars and while test driving she even asked if I was okay turning across traffic or preferred to go up to the stop light 🥹 (yes, it’s the small things). She stayed well past closing so I could call my parents, and even put together mock loan options for me while I figured out whether I was going to finance or pay in cash. Erin had a whole mock loan sheet with different interest rates made up for me. That night I decided I wanted to put a deposit down (which I learned is refundable, shoutout to Erin for that reassurance). Then I worked with Adrian on all the paperwork and warranties. He again stayed well after close and listened to me talk to 3 family members about my options. Truly told me what he thought about the warranties and if they were worth it. Explained different payment options for paying with cash— there was a lot I didn’t understand. I ended up paying in cash and I wired my money which took a day. Erin was texting me with updates and answering all my dumb questions. I picked the car up 2 days later and drove it home! Everything was perfect…until it wasn’t. Literally the next day after driving to work, I turned it on and some warning lights popped up. I backed it out of my spot—and it wouldn’t move forward. I’d owned the car for less than 24 hours. Absolute panic. I called the dealership. Lisa (I think!) answered and got me transferred to service right away. They arranged a tow. While I was waiting for the tow I called the dealership back and talked to Miriam. She reassured me through tears (I’m literally so dramatic)that I’d get a loaner car at no cost. When I got to the dealership in tears, Joe in service met me with total calm, let me show him what happened, and walked me through everything. I was documenting like a maniac (talking pictures of all the rental records even though Joe told me he would print me a copy) because at that point, I was convinced I had just bought a bad car! I asked to speak with a manager and met Greg—also amazing—and Adrian happened to be at Greg’s desk and remembered me. Im still crying at this point. I told them I wanted to go over my warranties and my rights, I know I just sounded crazy! Greg said, “Whether it’s a $4 fix or a $4 million fix, we’ll take care of it.” AND THEY DID. Now here’s the best part: The next morning, Justin from service calls and gently asks if I’d, by any chance, added a bling ring to my ignition. I sheepishly said “uh… yeah…” and he explained that it interfered with the key chip and triggered the anti-theft system (something like that). The whole breakdown? Totally my doing. And yet—they tested my battery, thought it was a little weak, replaced it for free, ran more diagnostics, got me a free tow,gave me a loaner CR-V (a very nice one, btw), and told me not to worry about gas since I was headed to a wedding in Wisconsin. When I came back to pickup my car, I asked about floor mats that were shown in the listing but didn’t come with the car. Greg couldn’t find the originals, so he handed me brand new all-weather mats instead. Justin offered to personally answer any future “how do I not break my car” questions and told me to call anytime. I left feeling like the most high-maintenance customer ever—but they never made me feel that way. They were patient, generous, and incredibly kind. They paid for the tow, diagnostics, a new battery, and floor mats—all because I got too excited about car accessories. And I know I made them all uncomfortable with my crying, however they didn’t show it and everyone was SO professional and unders

Came in on a monday afternoon looking for a used car. Salesman Tom Cerise was great, pointing me in the right direction until I landed on a great 2020 CRV. Great experience, highly recommend!

Best buying car experience i’ve ever had, everything went smooth and not too slow nor did i feel rushed. I highly recommend Tom Cerise.

The best Honda dealer in twin city fast and professional service I recommend them for every one

This the best Honda dealer in twin cities nice & clean shop fast and professional service

This was the second dealership I visited in my quest to buy a CRV or HRV. The dealer closer to home offered a test drive of about 3 miles with a CRV, with the salesperson along, and I waited about half an hour for a HRV key to be found, and finally just left. I was very happy when Rory at Inver Grove Honda offered that I take the car out for an hour in order to get a better feel for how it drove. I wasn't really planning to pull the trigger that day, but did and I have no regrets. Rory was helpful, knowledgeable, and not too pushy. I like this dealership!

My husband and I just bought a car from INVER GROVE HONDA. Our salesperson, Jason Paciorek, was great. He was personable and knowledgeable, and he gave us "space" to explore and discuss options. It was a good experience. We recommend Jason and IGH.

I disliked the experience, it felt rushed pressured, not personal, and I even feel gaslit. I bought a car and it drove fine on test drive on the freeway. Smooth roads. Then within 20 miles of owning it is bounces and sways all over. I was able to bring it back in for the dealer to go for a ride, apparently that is how they drive. I have drove a lot of cars and have never had my hands shake when going over bumps (not holes). My kid in the backseat looks like she is on a boat. I have been feeling sick about the purchase, and I am now stuck with a bouncy swaying car. I can't even afford to bring it for a second opinion. I shouldn't have to, I feel they should've let the shop look at it again

Michael Gonsior absolutely outstanding . So kind, helpful, informative, and willing to go the extra mile. Such an asset for Inver Grove Honda. Wonderful person to deal with and so helpful answering questions.

Thank you to Hashim Ahmed for helping us purchase a vehicle. He was so kind and knowledgeable! We bought the vehicle that same day and drove it home. Highly recommend Hashim, he’s the best!