Reviews
Write a reviewAvoid this dealership please
Bought a used car from them, day 1 the navigation system was messed up I called them back on my way home from buying the car, and was told to bring it back to service, a YEAR a back and forth with the service department talking to countless different people, absolutely the worst communication I’ve ever experienced to be told at the end by the service manager that there’s nothing they can do to help me cause it’s been too long since I bought the car. It was their miscommunication and procrastination that led to it taking so long, they could have definitely helped me but they chose not to.. please never take your car to the service center. I’ve never dealt with such an incompetent group of people in my life
Avoid this dealership please
Bought a used car from them, day 1 the navigation system was messed up I called them back on my way home from buying the car, and was told to bring it back to service, a YEAR a back and forth with the service department talking to countless different people, absolutely the worst communication I’ve ever experienced to be told at the end by the service manager that there’s nothing they can do to help me cause it’s been too long since I bought the car. It was their miscommunication and procrastination that led to it taking so long, they could have definitely helped me but they chose not to.. please never take your car to the service center. I’ve never dealt with such an incompetent group of people in my life
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Jeff, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (443) 777-5000. We look forward to hearing from you.
We found the car online and made an appointment to
We found the car online and made an appointment to purchase the car. We had a check from our bank. They said if weren’t going to use their bank they wouldn’t sell us the car.
We found the car online and made an appointment to
We found the car online and made an appointment to purchase the car. We had a check from our bank. They said if weren’t going to use their bank they wouldn’t sell us the car.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
They deserve 0 stars.
They deserve 0 stars. Took my car to have sensor replaced. Picked up. Bumper was hanging off. Issue with sensor was still there. Took back and they blew up my transmission. Didn't have issue before that. They have more money then God so no attorney would take my case. They are absolutely horrendous
They deserve 0 stars.
They deserve 0 stars. Took my car to have sensor replaced. Picked up. Bumper was hanging off. Issue with sensor was still there. Took back and they blew up my transmission. Didn't have issue before that. They have more money then God so no attorney would take my case. They are absolutely horrendous
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Saturday March 2021, my F250 broke its serpentine belt
Saturday March 2021, my F250 broke its serpentine belt just outside Baltimore and broke down in front of a Ford dealership. After they told me they were two busy, I called Al Packers White Marsh Ford and Chris Kleinsmith said he could do it. I got a tow and within two hours I was back on the road to North Carolina. I really appreciate those guys and I want everyone to know they got your back when you need them.
Saturday March 2021, my F250 broke its serpentine belt
Saturday March 2021, my F250 broke its serpentine belt just outside Baltimore and broke down in front of a Ford dealership. After they told me they were two busy, I called Al Packers White Marsh Ford and Chris Kleinsmith said he could do it. I got a tow and within two hours I was back on the road to North Carolina. I really appreciate those guys and I want everyone to know they got your back when you need them.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Steve I want to thank for making buying a new explorer so
Steve I want to thank for making buying a new explorer so easy. You communicated/answered all my questions before I even showed up. Yes and having the explorer sitting out front waiting was a great touch. Honesty and facts is what I liked about you. Your a good guy and thanks again.
Steve I want to thank for making buying a new explorer so
Steve I want to thank for making buying a new explorer so easy. You communicated/answered all my questions before I even showed up. Yes and having the explorer sitting out front waiting was a great touch. Honesty and facts is what I liked about you. Your a good guy and thanks again.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Where’s Randy
I don’t have a great review so stop censoring me. Where has Randy gone? I trusted Randy; he never steered me wrong. It is very difficult to trust dealerships
Where’s Randy
I don’t have a great review so stop censoring me. Where has Randy gone? I trusted Randy; he never steered me wrong. It is very difficult to trust dealerships
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Keeps my 18 year old Ford F-150 running
I have been an Al Packer customer for many years and I have never disappointed. They have taken great care of both me and my truck over the years with professional and courteous service. They have kept my black 2005 Ford F-150 running in tip top shape which I am extremely grateful. For many years Randy Siegman was my Service Advisor and always gave me excellent service. Randy and his staff have always provided me with outstanding customer service and he always lets me know he appreciates me being an Al Packer customer. He always looks to give me the best service at the best value. They took particularly good care of me a few months ago as I had several repairs which took some time. Everyone on the Al Packer team is pleasant, smiling, and happy to see you. Service techs, sales reps, office staff alike all who pass through the waiting area, maybe just to get a cup of coffee, will say hello. It's never any fun when your vehicle is broken, but when it is -- I think Al Packer, and then I think 'Randy will fix it'. This kudos is way overdue for him and the work he had on my truck and I can't thank him enough. My truck has been running great since I had picked it back up from the Quik-Lane and the Dealership. In fact Al Packer has been the only place that I let work on my vehicle since I purchased it and I know there are many options and places to go but I choose here. Thanks, Randy.
Keeps my 18 year old Ford F-150 running
I have been an Al Packer customer for many years and I have never disappointed. They have taken great care of both me and my truck over the years with professional and courteous service. They have kept my black 2005 Ford F-150 running in tip top shape which I am extremely grateful. For many years Randy Siegman was my Service Advisor and always gave me excellent service. Randy and his staff have always provided me with outstanding customer service and he always lets me know he appreciates me being an Al Packer customer. He always looks to give me the best service at the best value. They took particularly good care of me a few months ago as I had several repairs which took some time. Everyone on the Al Packer team is pleasant, smiling, and happy to see you. Service techs, sales reps, office staff alike all who pass through the waiting area, maybe just to get a cup of coffee, will say hello. It's never any fun when your vehicle is broken, but when it is -- I think Al Packer, and then I think 'Randy will fix it'. This kudos is way overdue for him and the work he had on my truck and I can't thank him enough. My truck has been running great since I had picked it back up from the Quik-Lane and the Dealership. In fact Al Packer has been the only place that I let work on my vehicle since I purchased it and I know there are many options and places to go but I choose here. Thanks, Randy.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Michael, we're happy you found our staff to be so supportive during your experience here at Al Packer's White Marsh Ford LLC. Please let us know if there is ever anything else we can do for you! Safe travels!
I have been an Al Packer customer for many years and I
I have been an Al Packer customer for many years and I have never disappointed. They have taken great care of both me and my truck over the years with professional and courteous service. They have kept my black 2005 Ford F-150 running in tip top shape which I am extremely grateful. For many years Randy Siegman was my Service Advisor and always gave me excellent service. Randy and his staff have always provided me with outstanding customer service and he always lets me know he appreciates me being an Al Packer customer. He always looks to give me the best service at the best value. They took particularly good care of me a few months ago as I had several repairs which took some time. Everyone on the Al Packer team is pleasant, smiling, and happy to see you. Service techs, sales reps, office staff alike all who pass through the waiting area, maybe just to get a cup of coffee, will say hello. It's never any fun when your vehicle is broken, but when it is -- I think Al Packer, and then I think 'Randy will fix it'. This kudos is way overdue for him and the work he had on my truck and I can't thank him enough. My truck has been running great since I had picked it back up from the Quik-Lane and the Dealership. In fact Al Packer has been the only place that I let work on my vehicle since I purchased it and I know there are many options and places to go but I choose here. Thanks, Randy.
I have been an Al Packer customer for many years and I
I have been an Al Packer customer for many years and I have never disappointed. They have taken great care of both me and my truck over the years with professional and courteous service. They have kept my black 2005 Ford F-150 running in tip top shape which I am extremely grateful. For many years Randy Siegman was my Service Advisor and always gave me excellent service. Randy and his staff have always provided me with outstanding customer service and he always lets me know he appreciates me being an Al Packer customer. He always looks to give me the best service at the best value. They took particularly good care of me a few months ago as I had several repairs which took some time. Everyone on the Al Packer team is pleasant, smiling, and happy to see you. Service techs, sales reps, office staff alike all who pass through the waiting area, maybe just to get a cup of coffee, will say hello. It's never any fun when your vehicle is broken, but when it is -- I think Al Packer, and then I think 'Randy will fix it'. This kudos is way overdue for him and the work he had on my truck and I can't thank him enough. My truck has been running great since I had picked it back up from the Quik-Lane and the Dealership. In fact Al Packer has been the only place that I let work on my vehicle since I purchased it and I know there are many options and places to go but I choose here. Thanks, Randy.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Awesome Service
I had a awesome experience with Randy Siegman at Quick Lane from the day I made my appointment to the day of service. He is always friendly, kind, helpful, and a great adviser when letting you know what’s needed best for your vehicle.
Awesome Service
I had a awesome experience with Randy Siegman at Quick Lane from the day I made my appointment to the day of service. He is always friendly, kind, helpful, and a great adviser when letting you know what’s needed best for your vehicle.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Jeanette, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Thanks again for your business! Take care!
Great Team and outstanding service!
Great Team and outstanding service! Al Packer made the entire process easy and it was a pleasure doing business with Al Packer.
Great Team and outstanding service!
Great Team and outstanding service! Al Packer made the entire process easy and it was a pleasure doing business with Al Packer.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car