2020 Ford Explorer XLT
I contacted the dealership for the car advertised, they told me that it was available, immediately we started the process and within days I took possession of my new SUV. Thanks Arnold and his team fir a job well done. Samuel Awoleke
Salesman did not make a fair offer for my truck and was actually insulting. I did a lot of research prior to looking for a new truck. He was not in charge and had to constantly go to someone else to answer me.
Wayne, we regret that we could not reach an agreement on the vehicle you were interested in. We would like the chance to talk to you further so please do call us at (443) 777-5000 at your earliest convenience so we can work with you to make this right. We hope to hear from you.
Aaron Younger Offers Outstanding Customer Service
Aaron Younger puts customer service as his top priority. He makes and keeps your service appointment as promised. Also, you can feel confident when he make suggestions that your vehicle needs a repair is true.
Another superb job.
Brought my Ford Focus in for service through the Quick Lane. Ms Topper assisted me with the check-in and follow up. I asked if the car could be ready by 11 AM and was told that it would be. Even though we added a couple of additional repairs, I received a phone call saying my car was finished at 11:01 - can't get much closer than that! Very pleased.
Thank you for your wonderful response to the quality of service our Staff provides! Please let us know if there is ever anything else we can do for you! Safe travels!
The commitment of Yvonne Huhn
Yvonne communicated with me throughout the process of my vehicle repair. She had my repair completed sooner than I thought. I would highly recommend Yvonne.
Michele, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. We hope to be of service to you again! Take care!
Positive service rep
I am very pleased with the quality of service from service rep Antonio McDowell, he is helpful, in trying to figure out the problem with my vechial.
Good people.listened to me.They were professional and did a good job I would recommend this dealership to my friends and family,and I will be my next vehicle from them.
Antonio Mcdowell thank you very much for ensuring my repair is completed in a timely manner. Above all thank you for keeping me updated throughout the process. Words alone is not enough in showing how grateful I am.
Arnold Silverman assisted my wife and I in finding the vehicle and options we were looking for. The Sales manager also helped make the deal happen. Arnold even came in on his day off to deliver the the Edge to us an go over the options. We are very pleased with Al Packer and our new Edge.
my sales person
Beradet Pinson is by far the best sales person i have ever dealt with and i have bought MANY new cars thru the years please reward her she deserves it
Ronald, thank you for your kind review; we are happy to pass along your comments to Beradet Pinson at Al Packer's White Marsh Ford! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!