Al Packer Ford

Bought a used car from them, day 1 the navigation system was messed up I called them back on my way home from buying the car, and was told to bring it back to service, a YEAR a back and forth with the service department talking to countless different people, absolutely the worst communication I’ve ever experienced to be told at the end by the service manager that there’s nothing they can do to help me cause it’s been too long since I bought the car. It was their miscommunication and procrastination that led to it taking so long, they could have definitely helped me but they chose not to.. please never take your car to the service center. I’ve never dealt with such an incompetent group of people in my life

We found the car online and made an appointment to purchase the car. We had a check from our bank. They said if weren’t going to use their bank they wouldn’t sell us the car.

They deserve 0 stars. Took my car to have sensor replaced. Picked up. Bumper was hanging off. Issue with sensor was still there. Took back and they blew up my transmission. Didn't have issue before that. They have more money then God so no attorney would take my case. They are absolutely horrendous

Saturday March 2021, my F250 broke its serpentine belt just outside Baltimore and broke down in front of a Ford dealership. After they told me they were two busy, I called Al Packers White Marsh Ford and Chris Kleinsmith said he could do it. I got a tow and within two hours I was back on the road to North Carolina. I really appreciate those guys and I want everyone to know they got your back when you need them.

Steve I want to thank for making buying a new explorer so easy. You communicated/answered all my questions before I even showed up. Yes and having the explorer sitting out front waiting was a great touch. Honesty and facts is what I liked about you. Your a good guy and thanks again.

I don’t have a great review so stop censoring me. Where has Randy gone? I trusted Randy; he never steered me wrong. It is very difficult to trust dealerships

I have been an Al Packer customer for many years and I have never disappointed. They have taken great care of both me and my truck over the years with professional and courteous service. They have kept my black 2005 Ford F-150 running in tip top shape which I am extremely grateful. For many years Randy Siegman was my Service Advisor and always gave me excellent service. Randy and his staff have always provided me with outstanding customer service and he always lets me know he appreciates me being an Al Packer customer. He always looks to give me the best service at the best value. They took particularly good care of me a few months ago as I had several repairs which took some time. Everyone on the Al Packer team is pleasant, smiling, and happy to see you. Service techs, sales reps, office staff alike all who pass through the waiting area, maybe just to get a cup of coffee, will say hello. It's never any fun when your vehicle is broken, but when it is -- I think Al Packer, and then I think 'Randy will fix it'. This kudos is way overdue for him and the work he had on my truck and I can't thank him enough. My truck has been running great since I had picked it back up from the Quik-Lane and the Dealership. In fact Al Packer has been the only place that I let work on my vehicle since I purchased it and I know there are many options and places to go but I choose here. Thanks, Randy.

I have been an Al Packer customer for many years and I have never disappointed. They have taken great care of both me and my truck over the years with professional and courteous service. They have kept my black 2005 Ford F-150 running in tip top shape which I am extremely grateful. For many years Randy Siegman was my Service Advisor and always gave me excellent service. Randy and his staff have always provided me with outstanding customer service and he always lets me know he appreciates me being an Al Packer customer. He always looks to give me the best service at the best value. They took particularly good care of me a few months ago as I had several repairs which took some time. Everyone on the Al Packer team is pleasant, smiling, and happy to see you. Service techs, sales reps, office staff alike all who pass through the waiting area, maybe just to get a cup of coffee, will say hello. It's never any fun when your vehicle is broken, but when it is -- I think Al Packer, and then I think 'Randy will fix it'. This kudos is way overdue for him and the work he had on my truck and I can't thank him enough. My truck has been running great since I had picked it back up from the Quik-Lane and the Dealership. In fact Al Packer has been the only place that I let work on my vehicle since I purchased it and I know there are many options and places to go but I choose here. Thanks, Randy.

I had a awesome experience with Randy Siegman at Quick Lane from the day I made my appointment to the day of service. He is always friendly, kind, helpful, and a great adviser when letting you know what’s needed best for your vehicle.

Great Team and outstanding service! Al Packer made the entire process easy and it was a pleasure doing business with Al Packer.