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2019 consumer dealer award
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2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award

Reviews

(2,176 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Al Packer Ford from DealerRater.

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Excellent

Excellent service. Antonio McDowell wonderful to work with explained what needed to be done and did it. Thank you. Would recommend Al Packer to everyone, I even take my chevy truck there to be serviced

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Excellent experience

I was very pleased with the experience I had with Al Packer. Salesmen Richard Mlynski was very helpful in helping to get not only the best price for me but was helpful in making sure the vehicle was fueled, cleaned and ready to go when I arrived. A lot of the paperwork was done online and he took the time to go over all of the vehicles options before I left. I would highly recommend this dealership and salesman.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Won't go elsewhere

The entire service process is comforting. From dealing with the service writer, Paul Mox, to the fleet of diesel techs. There are 2 Ford dealers closer to my home, but I choose to go to White Marsh. I trust the maintenance of my vehicle to Packer.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Excellent salesman.

Excellent salesman (Steve Lefko). He worked with me to get me in the truck I wanted.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great Customer Service

Any routine maintenance or warranty work, Al Packer has been an easy dealership to work with. Robert Bayer has been an A+ service rep to work with. Would definitely recommend seeing him for any and all work needed on your vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 4.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Excellent service and communication!

Katy Kim did a superb job guiding me through the paperwork and repairs after my recent accident. Very satisfied with all aspects of my dealings with Al Packer Ford.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great personal service

When I drove into the quick lane I was greeted immediately by a very friendly man. He told me his name as he shook my hand. I am sorry but I cannot remember his name. He was excellent though. When I went to the waiting area to let them know I was there for my appointment I was greeted again with a big smile and a friendly face. It was service excellence at its best. Well done to all the folks at Al Packer. Many thanks.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

We really appreciate your feedback! We hope to be of service to you again! Take care!

Great place for customer

I have been looking around for some time trying to decide on vehicle brand, including Chevrolet and Dodge. With the price reached and the product received, things went.very well.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Quick Service Maintainence

AAa Antonio McDowel is a sincere and helpful service manager I particularly like the fact that I always get prompt and efficient service. The physical changes that the Al Packer dealership have made has certainly improved the quality of service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
2 people out of 2 found this review helpful.

great experience

Aaron Younger is one of the best service advisers I have worked with

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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