Walker Acura

Mathew Garapic is a great sales person and I would tell everyone to come to this store

After a long journey of shopping for a vehicle, my journey came to an end where it all started; at Walker Acura. I initially was serviced by Joe Loyacano, but ventured to other dealerships for about a month and a half and ended back in the services of Mr. Loyacano. The particular vehicle I was searching for was extremely hard to find, so when I reached back out to Joe at Walker Acura, I expressed my deepest desire to have that Ram Truck, and he made his personal responsibility to get me in it. In a situation where the odds were definitely low and against me, Joe worked endlessly, even on his off days, to give me all the help he possibly could. Thankfully, at the end of the situation, we got the green light! I truly feel that if I was dealing with another salesman at any other dealership, even at this dealership, I would have been still car shopping. Also, the finance manager, David Ovalle, is an exceptional guy and is also good help as well. I’ve only had the truck a few weeks now, but so far so great. If you’re in the market at this particular dealership, seek Joe Loyacano, he’ll take care of you for sure! Thanks Joe (I’m still busting’ bugs in my new truck)

This place is staffed and managed by the most unprofessional individuals I have ever encountered. They billed me thousands in (fans, radiator, thermostat etc..) repairs. When following-up with service regarding issues with their repairs, I have been given the run around, left on hold, having my calls now being refused. I have left messages, emails, taken surveys, yet no one will return my call, nor address my concerns. They will not take responsibility across the board as an organization from what it appears. I have spoken with Lisa, Emily, Sam, John, and they have lied regarding following up and escalating my calls to Phil, the manager who is never available. It's been weeks and I have yet to be treated like a paying customer. Moreover, it's obvious there's something shady going on around there because in addition to my main functional concern, he work is so sloppy that they failed to screw my under panel back and it was ruined by the time I realized what happened. I discourage anyone from using this dealership for anything. They aren't worth the average hard working citizens hard earned money and/or business.

My car was brought in for a recall service and a service was done on my car without my permission & I was forced to pay for it. No service that requires payment should’ve been done without my permission. I spoke with the sales manager on June 28th, and I was informed that the service manager would be returning from vacation that day and would contact me regarding this matter. I have called and left several messages and no one has not returned my calls.

Walker Acura is an awful dealership. I recommend everyone stay away from this place. Awful customer service, leadership that won’t call you back when they invariably provide wretched service, inability to properly diagnose vehicle issues, no loaners to provide their customers, no courtesy shuttle…it goes on and on with how awful this place is.

While away at work, two states away, Chip Tabary and his service team helped my daughter with work on her Acura. He and his team went over and above helping us in finding a solution to the problem! I highly recommend the service team at Walker Acura! Thank you Chip!

If I could leave a 0 for my review I would. Back story, I took my car to be serviced in Aug of 2021 (yes you read that right). I was told by the technician that my front camera was out and they needed to order it. Once it was ordered the technician stated it was on back order and they would call me when it came it. I checked periodically and was told it was still on back order. In Feb of 2023 my husband took the car in for another issue and he was told the camera was still on back order and the new issue (Leaking Valve cover gasket) this part was also on back order. Fast forward to early May, I called and the parts department associate & manager (Joe & Marcus I believe) both told me there was no record of me every bringing my car in and they only way they could find it is if I gave them my VIN number. I told both of them that shouldn't be necessary since I've called previously and no one ever asked me for that. I asked to speak to another manager and was transferred to Chip. At this point I'm highly annoyed but give him the information that he requested (my name, and phone number) and what do you know he pulled up my previous service orders. He proceeds to tell me the camera came in sometime in Jan and they tried to contact me but couldn't reach me, he also said that the notes showed either me or my husband declined the work for the Leaking Valve cover gasket. I explained to him that I didn't get any phone calls and also there would have been no reason for us to decline work because I have an extended warranty on my vehicle that would cover the repair. Chip assured me that he would stay on top of the issue and make sure the camera would be ordered and he'd contact the warranty company to ensure everything was covered. He did follow up with a text message and stated that everything was covered and the camera was ordered. He also stated the Leaking Valve cover gasket is a part that's in stock so they could repair everything at one time. My appointment was scheduled today and my husband took the car in for service. I asked my husband to make sure both items were being repaired today and what do you know the Leaking Valve cover gasket was not on the repair order. My husband went to find Chip and he said everything but an apology for dropping the ball, he also said it wasn't his fault that any of this happened. This is the worst customer service I've ever experienced not to mention it's been almost a year that the first issue occurred and NO ONE has issued an apology for the lack of service that I received. To say this is a luxury brand the level of service I received throughout this ordeal screams used car dealership.. I'm definitely seeking another brand to put money into because this isn't it.

This Acura Dealership at 8951 Veterans Memorial Blvd, Metairie, LA 70003 are scammers they do not fix anything even if you still have warranty. First thing is when i bought a 2022 Acura Ilx when i purchased it brand new from this Dealership they said i will receive a free oil change then they lied and said we only give oil change on used cars thats a lie and secondly i have warranty on my Battery for my Acura ilx 2022 A spec package they did not cover it even when i had warranty’s left for Battery they said i was the reason that i messed the battery this is just a lie loop hole this Dealership uses and don't cover anything as promised well what happened was my car shut down wouldn’t move so i had a mechanic work on it to get it moving for me since i live in Hammond Louisiana and this dealership is all the way at 8951 Veterans Memorial Blvd, Metairie, LA 70003 Basically a 46 minutes Drive how do you expect me getting my car to the Dealership if my car is not Drivable the Battery was messed up completely before i had a mechanic work with it also this mechanic have over 30 years of experience he was able to get it moving for me and when i got to the Dealership to get something that’s under my vehicle fixed which was only $185 they Added me a New complete Battery without asking me first and then i end up paying a total of $475 we have money we work in a store thats not the problem of paying for something like the problem is when you lie about your so called warranty and it’s nothing but lies not once did u give me something that was part of the warranty and the Deal we had when i had purchased this vehicle everything i had to pay out pf pocket for even getting a simple oil change for crying out loud. I suggest everyone Do not do any business with these crooks they take your money and forget about their customers and they forget about their fake warranty and the promises they make Do not Deal with this Dealership I repeat do not do any businesses with them 0 stars

The Service Department is horrible. No one ever answers the phone. If you want to speak to them you have to drive there. THEY WILL NOT ANSWER THE PHONE! It's ridiculous. Never in my life have I experienced such incompetence. I wasted my time and money for them to "fix" my car. after them having it for 7 days I get it back for the battery to dies on me 4 days later. But according to their diagnostic tests my battery was Great! ales department is no better. They bragged that everyone there was new and no one knows what's going on. STAY AWAY FROM THIS DEALERSHIP!

STAY AWAY FROM THIS DEALERSHIP. They do not answer their phones ion the service department...ever. Took my car in for 100,000 mile service. get my car back a week later. this is a 2 day max service. No communication while they had my car for 7 days because you can never get anyone to answer the phone. Get my car back and was told some BS about someone putting the wrong transmission fluid in it. And that I need to come back 3 more times, every 1,000 miles so they can drain it. WHAT A JOKE! My transmission had never been serviced. Which is why I brought it in. I have had my car back for 4 days and now it won't start. The battery is dead, but according to their "tests" my battery was 100%. HORRIBLE CUSTOMER SERVICE. Tried calling to let them now today and my serve tech won't take my call. told the receptionist I need to talk to someone else. WHAT?!? JUST STAY AWAY FROM THIS DEALERSHIP. THEY ARE HORRIBLE IN EVERY ASPECT!